Help Desk Jobs in Maryland
Salary Information Hourly Rate: $12.46 - $29.48 Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or tr...
At Yorktel we don’t make video, we make video work. We design, integrate and manage world-class video solutions that enable visual communications – anytime, anywhere, anyway. From video conferencing to streaming video, media services to digital signage, Yorktel makes video work – for you.Our philosophy is clear: Simplify. Innovate. Connect. We are seeking a Help Desk Tech to provide Voice over IP...
Help Desk Technician, Lead Location: College Park, MD Education: Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience Experience Required: 1-3+ years of directly related experience supporting help desk operations. Citizenship Requirements: U.S. Citizenship required Additional Requirements: All...
Customer Service Representative Job Description The selected candidate will provide detailed call/problem documentation of reported incidents utilizing Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will identify and report on a wide variety of hardware, software, mainframe access a...
Help Desk Technician Specifications: Location: Baltimore, MD Education: High School Diploma Experience: 2+ years Citizenship: U.S. Citizenship is required Additional: All applicants will be required to submit a background investigation application prior to beginning work and must be able to pass a suitability check. Project Summary: T-Rex Corporation is currently seeking a Helpdesk Technic...
Requirements: Candidates only apply if you are A+ Certified having passed both the Practical and Essential exam and have documentation of certification. Email your Word resume and copy/picture of your CompTIA A+ certification card to *****. US Citizen or Green Card required. Description: HumanTouch, LLC is currently seeking highly-qualified experience IT Call Cente...
Provide Tier 1 and 2 support to end users of a custom, web-based business system via email, phone, and in-person. Monitor help desk ticket activity, assign issues to others as needed, and ensure timely close out of tickets. Advise management and development team on user issues and help-desk trends. Execute test cases/procedures, report findings, and verify that discrepancies are resolved. Plan and...
Johns Hopkins Hospital/Health System Baltimore, MD, 21203
Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate loca...
Maryland Institute College of Art Baltimore, MD, 21203
The Institute Security Officer/Dispatcher coordinates radio, phone, and computer security system information from communications base station, maintains logs and records, conducts campus patrols, and building/lobby security. This role ensures the safety of students, faculty, staff, visitors, facilities, and property of the College. The position reports directly to the Director of Campus Safety. D...
BB&T Owings Mills, MD
Crump Life Insurance Services is a leading independent wholesale distributor of insurance, linking a US network of 200,000+ financial services professionals with products manufactured by about 100+ highly rated insurance companies. Crump is part of BB&T Insurance Services, the sixth largest insurance broker in the U.S. and the seventh largest internationally. The Sales Support Associate pro...
BB&T Bethesda, MD, 20813
The Director, Advanced Sales provides life insurance producers with specific advanced planning support to generate life insurance sales. This includes, but is not limited to, understanding advanced estate and business planning concepts, case design, developing advanced planning marketing tools, presenting planning concepts at various locations across the country, writing articles and materia...
Novavax Darnestown, MD, 20878
Novavax, Inc. (Nasdaq: NVAX) is a clinical-stage biopharmaceutical company creating novel vaccines to address a broad range of infectious diseases worldwide. Using innovative virus-like particle (VLP) and recombinant nanoparticle technology, as well as new and efficient manufacturing approaches, the company produces potent vaccine candidates to combat diseases, with the goal of allowing countries ...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Maryland
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Avoids legal challenges by monitoring compliance with service agreements.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
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