Help Desk Jobs in Maryland
Description Are you looking for a rewarding and challenging career as a part of a a Help Desk Technical Support team with one of the nation's leading Defense Contractors? If so, then Northrop Grumman may be the employer for you! We are currently seeking a Help Desk Technical Support team member with a current/active TS/SCI/Polygraph clearance to support one of our prime programs in the Annapolis J...
This position is located in our MD, Ft Meade facility Lead Help Desk Technician Ft. Meade, MD TS/SCI Clearance Required Responsible for identifying, troubleshooting and resolving problems encountered on various servers, desktop systems, Internet and other computer technology. Provide technical support to end-users regarding computer hardware and software. Install, test, certify and troubleshoot ne...
Modis is hiring a Level I Help Desk Analyst to work with a great client located downtown Baltimore. The right individual for this role will be motivated, energetic and enjoys finding solutions to a varying number of challenges. This will be a 3-6 month contract to hire role. REQUIREMENTS/SKILLS: •Level I Help Desk Analyst to provide phone and hands-on desktop support to internal users in a large e...
Description The candidate will resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, and network systems. The individual will diagnose, identify, isolate and analyze problems utilizing historical database records. The Candidate may route calls to product line specialists. They will maintain and update records and tra...
Are you a young professional looking to get your foot in the door with the most reputable company in Baltimore? Are you looking for an opportunity for longterm success and professional growth. Our client is accepting applications for 2 Helpdesk professionals to work in a fast paced environment. If you are looking for a company that emphasizes career growth then this is the position for you. We loo...
TAPE is a dynamic and innovative company that supports its clients with advanced technological and management tools required to succeed in today’s fast-paced world. We develop innovative solutions to critical systems and high-level security challenges while focusing quality IT and management consulting services with total customer satisfaction. Our Core Competencies include: Program Management, Fo...
Location: Baltimore, MD Education: High School Diploma Experience: 2+ years Citizenship: U.S. Citizenship is required Additional: All applicants will be required to submit a background investigation application prior to beginning work and must be able to pass a suitability check. Project Summary: T-Rex Corporation is currently seeking a Helpdesk Technician to support the Department of Health and H...
Camber Corporation has an immediate opening for a Maximo Help Desk Analyst’s located in Columbia, MD. The candidate's role is to provide first level support for all service request end-users, conducting basic to advanced training and generating customer tailored Maximo reports. Specific tasks will include: MAJOR JOB ACTIVITIES: • Troubleshoot and resolve hardware and software systems issues, speci...
Global Service Desk Manager Job Summary: The Global Service Desk Manager is responsible for managing Global ICT Service Desk and providing the support services needed to ensure systems are fit-for use and that CRS staff has the on-going training and support needed to use them. The Global Service Desk provides 24/7/356 support in English, French, and Spanish to more than 5,000 employees and partner...
A large busy specialty medical practice in Bethesda near Montgomery Mall seeks aÂ Front Desk Supervisor. Â This Front Desk SupervisorÂ works closely with a management team consisting of the Patient Services Supervisor, the Business Office Supervisor, the Clinical Supervisor, and the Practice Administrator.Â She/he maintains the computerized office visit schedule, assists with the development and d...
Salary Information Hourly Rate: $12.10 - $28.61 Summary The Fiber Customer Support Analyst will serve as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Responsibilities Duties may include, but are not limited to, the following: Answer incoming calls from customers with order inquiry and/or trouble...
Description • Serves as the first point of contact, across the globe, for the IT “hands on keyboard” user into the IT environment. • Interacts effectively, courteously, and directly with the user to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based portals, email, or other methods. • Highly knowledgeable of IT operations, platforms, funct...
Customer Service Representative Job Description The selected candidate will provide detailed call/problem documentation of reported incidents utilizing Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will identify and report on a wide variety of hardware, software, mainframe access and...
Help people stay healthy! Work in a position that rewards your performance with bonuses in addition to your regular salary! This is a unique position which requires a candidate who is able to combine their patient care skills with their desire to help a health care practice grow and exceed their goals. We are looking for a self -starter who is invested in becoming an essential member of a team. PO...
Our client is currently seeking a JReview Customer Support consultant for a 12 month opportunity in Silver Spring, MD. Please have JReview clinical or medical experience to apply for this position, long with experience supporting JReview. Job Description: The JReview Help Desk is the primary hub for customer support and is required to identify, diagnose, resolve, and provide status reporting for a...
Raytheon is a premier engineering company which provides technical solutions in software development and systems engineering that address security challenges and strengthen our customers. Raytheon brings exceptional talent to an array of missions that includes computer network operations, vulnerabilities, characterization, information assurance, and emerging technologies to expand cybersecurity so...
Business Analyst/ Correspondence Technical Skills: Business Analyst experience with Good Analytical experience to interact with customer for capturing/clarifying and eliciting discussion related to requirements and be a liaison between the customer and the developerTeam. The person must be an expert with Tools like Requisite Pro and HP Quality Center and be able to create Function Specification an...
We are seeking and IT Operations Specialist to support our team in the Frederick, MD office. The ideal candidate will perform the installation, repair and preventative maintenance of client computers and related systems; Monitor help desk queues and resolve trouble tickets as required; Troubleshoot software and hardware failures and identify network problems as they relate to client computers and...
Job Description : • Coordinate with Project Manager or Clinical Lead to complete IRB/EC submissions and maintain IRB correspondence according to IRB guidelines and regulations. • Serve as primary contact and liaison for IRB/EC; inform team members of any new information or modifications which may affect specific responsibilities of team members; report to line managers any anticipated needs or per...
Description Are you looking for a rewarding and challenging career as an ISSE/Cyber Information Assurance Analyst with one of the nation's leading Defense Contractors? If so, then Northrop Grumman may be the employer for you! We are currently seeking multiple Mid-level ISSE/Cyber Information Assurance Analysts w/ a current/active TS/SCI w/ Polygraph clearance for one of our prime contracts in the...
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Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Maryland
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
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