Help Desk Jobs in New York City, New York
Helpdesk Technician – Job Description Duties Involve Answering the support line and logging incoming calls Menu Building and Database setup Off-site diagnostics and high level support Researching and finding solutions for high level faults Co-ordinate call logging and customer support in real time Maintain a professional and service orientated manner at all times Assist with on-site Instal...
Help Desk Analyst Fast paced computer services firm seeks Help Desk - Service Desk personnel to support a large client's internal technical call center in the New York City area. Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 7 / XP, MS Office Suite 2010 / 2007, Outlook –Active Directory and Novell Client 6....
Description of Work: Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Responds to telephones calls, emails and personal requests for technical support. Document, track and monitor the problems to ensure a timely resolution. The position requires knowledge of commonly-used concepts, practices, and procedures within the IT field. Major Duties...
Dice New York, NY
Company: TEKsystems Join TEKsystems(*) and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high˜aliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that eve...
JOB DESCRIPTION The Support Manager opening is an exciting opportunity for the right person who has experience managing the technical support function for a software company, and who is looking to grow with the firm. GENERAL RESPONSIBILITIES · Provide daily management of the Polaris Technical Help Desk, Technical Service Representatives (TSRs) - both onshore and offshore, Customer Service Repre...
Interactive Brokers is expanding its U.S. Technical Assistance Center (TAC) operations into its Greenwich branch and is seeking articulate, resourceful and hands-on individuals to assist clients with the installation, configuration and troubleshooting support of various proprietary trading platforms. The principal platform is the Java 2 based Trader WorkStation, with secondary applications includi...
A media technology company is seeking an Application Support Specialist to join their team based in Midtown Manhattan. This position is on a permanent full-time basis and is offering a base salary of $70k -$90k per annum. The Application Support Specialist will be responsible in providing direct high level support to the company’s growing client base. Through this feedback, you will also play a ...
What does a Front End Supervisor do? The Front End Supervisor enables Best Buy to deliver our customer promise of personalized service to ensure customers are provided the right solution to meet their needs. You will be a key player in driving effective front of store processes that provide a world class experience for our customers including: store pick-up, checkout, customer services (return / ...
Job Title: Front End Supervisor Auto req ID: 209667BR Brand: Best Buy Employment Category: Full Time Job Level: Manager with Direct Reports City: New York State: NY About Us: Best Buy Company and its Family of Brands Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in t...
ISO Insurance Services Jersey City, NJ, 07097
Company Name: Verisk Analytics Description: Are you looking for a great place to start a career? Is working in a highly collaborative team environment something you find exciting? Are you a curious problem-solver who has come up with innovative ways to get things done? If so, we think you ought to talk to us about joining our Client Services team! Our Client Services Reps provide simple solutio...
Rockstar Talent Jersey City, NJ
The VP, IT Operations will be responsible for Infrastructure, Network, Systems Engineering and Administration and Security Operations and Compliance. Other responsibilities include environmental performance measurement strategy and trending. The environment is 24 x 7 with a team overseas for both help desk and NOC. Relevant experience is required. The right person for this role is driven, a big th...
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Customer Service Career Tools
Help Desk Analyst
$35,000.00 - $100,992.00
Typical Salary for Help Desk Analyst in New York City
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Improves client references by writing and maintaining documentation.
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
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