Help Desk Jobs in New York City, New York
The Help Desk / Desktop Support Specialist is the primary Tier 1 technical resource for diagnosing, troubleshooting and repairing hardware and software systems. Deals directly with the end user, provides technical support, guidance, and will be called upon to make independent decisions as to how to best resolve issues. Ensures that all systems are fully functional and capable of delivering support...
I have the following contract role in NYC. This is schedule to last 3-4 months, extensions possible Required: Technically * 1-2 years of service desk experience (specifically, call intake, documentation and follow-up or major hardware / software deployments) * breakdown and setup of computer hardware and related components * knowledge of Microsoft & Mac OS and basic applications * knowledge ...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Senior - Systems Administrator, Help Desk New York City, NY; Brooklyn, NY Full-Time $70,000 - $80,000 Apply Apply Senior - Systems Administrator, Help Desk New York City, NY; Brooklyn, NY Full-Time $70,000 - $80,000 Apply Job Details We are an international, unique, and growing advisory firm wit...
Company Confidential Jersey City, NJ, 07097
Central Support Desk Technician - Supporting AV and NOC Center Supporting Cisco Video Conferencing- Technician Needed Leading Audio/Visual Company seeks experienced individual with good customer services and audio video skills. Education and profession in the AV industry is needed. Basic troubleshooting knowledge of audio and video equipment and components. A general knowledge of integrated c...
Company Confidential New York, NY
Classification:6 month Contract; to potentially be followed by 6 month Contract-to-Hire Position Summary: The Analyst of Desktop/Network Support (contractor) is responsible for maintaining and supporting the data network, telecommunications, and computer systems that provide the technical infrastructure for the organization in the New York office. This position reports directly to the Senior Man...
Summary Our client is currently seeking a highly motivated Help Desk Associate in the IT Infrastructure department. They will work closely with the senior members of the team in solving complex problems. Client Details A leading multinational asset management firm within real estate investments and trusts. Description Respond to telephone calls, emails, and personnel request for technical sup...
• Responds to live technical support calls • Responds to technical support calls logged in the VMware and EMC Ionix portal • Communicates with other team members, team leaders and management to facilitate correct, consistent answers to support questions • Keeps the team leader(s) and manager(s) informed of all pertinent issues (software problems, insurance company issues, software maintenanc...
We are currently recruiting for Service Desk Analysts for a financial client in Jersey City, NJ. The ideal candidate will have 5+ years Help Desk experience. Financial services industry background a big plus. This is a long-term contract (with benefits) with the following schedule: Monday - Friday, 6am - 3pm Flexibility required for additional coverage if needed. · 5+ years experience in a Serv...
About the Opportunity There is now an excellent opportunity for a Help Desk Support Analyst at a technology firm in Manhattan. This is an excellent role for a driven professional in which the qualified applicant will respond to and resolve help desk requests in person, by telephone, or email. Company Description Technology Firm Job Description The Help Desk Support analyst will: Effectively ...
Help Desk Analyst Fast paced computer services firm seeks Help Desk - Service Desk personnel to support a large client's internal technical call center in the New York City area. Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 7 / XP, MS Office Suite 2010 / 2007, Outlook –Active Directory and Novell Client 6....
Established IT Services firm is seeking outstanding individuals to work both on our help desk and in the field as you serve our clientele. You are a geek with social skills. You exude confidence because you really are that good! You must have at least 5 years MSP or similar experience with a high level of comfort with all things desktop and some server capabilities. The buzzwords: Microsoft, Mac,...
Desktop Support / Junior Systems Administrator – (Hedge Fund) · Configures, maintains & troubleshoots hardware/software/peripherals/local & network printers for all users, including remote employees · Provides day-to-day user support for company wide users and systems support in a fast paced, Windows Environment · Provides support for IT infrastructure including operating systems, databases, ne...
About the Opportunity A recreational sports company is currently seeking a Help Desk Analyst, with a strong DBA background, for a promising position with their team of professionals at their New York City office. In this role, the DBA Help Desk Analyst will be responsible for troubleshooting user issues using best practices, internal tools, standard troubleshooting techniques and external resourc...
Job Description: The Help Desk Analyst will be responsible for answering, entitling, and following-up on help desk tickets pertaining to technical issues received from our client's retail stores, customer support center, and distribution center in a timely manner in addition to providing support on a varied of technically issues. This is a 6 month temporary position, paying $16 per hour. Essenti...
Our client is seeking a Help Desk Technician for their Kearny NJ office. This is a Perm position. Our client is seeking a very customer service oriented individual. This role will combine phone and desk side support responsibilities. Support area includes four locations (New York, NY, Mount Vernon, New York and Kearny NJ, Puerto Rico), 40 servers and 75 users including the physical network, wirel...
Support Center Analyst–Level II:Provide support for all service requests that come to the Support Center via phone, email and walk-ins. These include applications, administering of software and handling of special projects. ESSENTIAL DUTIES Provide 2nd level support to McCarter end-users. · Answer questions, provide phone-based training on higher-level functionality, and troubleshoot technology...
Company Confidential New York City, NY, 10016
Growing IT services firm is seeking an outstanding individual to coordinate the ongoing operations of our support desk. Think of yourself as a conductor with a symphony orchestra of geeks. It's your responsibility to keep them all in sync, harmonious. You set the pace and the tone and are ultimately responsible for ensuring timely, professional client service. You will be the point person on the ...
TNTP New York, NY, 10007
Help Desk Analyst – IT Operations Brooklyn, NY TNTP is currently seeking a Help Desk Analyst – IT Operations . This position in available now and will be based in the TNTP office in Brooklyn and the hours for this position will be 10:00 am - 7:00 pm., with a one-hour meal break. Who We Are TNTP is a national nonprofit committed to ending the injustice of educational inequality. Founded by teac...
Equinox New York, NY, 10007
Overview: It’s not work. It’s life . Discover inspiring career opportunities and unlimited potential for growth at Equinox. We are the leading luxury fitness and lifestyle company that achieves the extraordinary every day. We create an integrated approach to the well-balanced life – from personal training to group fitness to rejuvenating wellness treatments. Our company continues to grow into ne...
Close date: October 20, 2014 Target Start date: 1/2/2015 Target End date: 12/31/2016 Duration: 24 months Hours per week: 40 Task Order #HBITS-01-01603 This is a full time position. Job location is New York, NY Description: IT Support; Duties include but are not limited to the following: Hardware Support: PC/Laptop Deployment PC/Printer Troubleshooting & Repair Computer Imaging Comput...
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Customer Service Career Tools
Help Desk Analyst
$35,000.00 - $100,992.00
Typical Salary for Help Desk Analyst in New York City
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Some High School Coursework
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
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