Helpdesk Analyst Jobs
We are looking for a Helpdesk analyst to handle a new role in our client's organization. Our client is launching a patient portal for access to medical records, test results, etc. They need someone to handle email and phone support for the patients trying to access this new portal. They will be tasked with understanding the functionality of the patient portal and giving clear and accurate assistan...
Our client is in immediate need of a Helpdesk Support Analyst. Duties: The Service Desk Analyst acts as primary contact for all Information Technology (IT) customers. Responds to all customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to client computer users. Provides first level technical solutions, eith...
BOON Staffing Solutions is working directly with their client in Los Angeles towards identifying a Helpdesk Analyst. This person will be responsible for installation/configuration, operation, and maintenance of computer systems hardware and software. This individual is a primary contact for all Helpdesk related calls. This individual ensures that system hardware, operating systems, software sys...
A Kforce client is seeking a Junior Level Helpdesk Analyst in Philadelphia, Pennsylvania (PA). This is a contract-to-hire position. The Help Desk Analyst will, under general direction, respond to and diagnose software problems through discussions with users. The individual selected for this role will be involved in system problem recognition, responsible for resolving less complex problems immedia...
Kforce Government Solutions is seeking a Applications Support Helpdesk Analyst in Washington, DC. Job Description: HelpDesk support analyst to provide user application support on a daily basis; document all calls and requests for help; update standard procedures for HelpDesk; perform any application diagnosis and resolution if needed; assist other IT team member when requested; and provide reports...
TIER I HELPDESK ANALYST Haynes, Inc is seeking candidates to fill a Tier I Helpdesk position located in Charleston, SC. Interested applicants must have a 4-year degree in Business Administration, Computer Science or a related field and at least 3 years experience in one of the following areas: Financial Analysis, troubleshooting software/system applications and/or helpdesk/call center support. Thi...
Client in Cool Springs is seeking a Support Technician to join their team for 6+ month contract. This group is primarily responsible for desktop and network related issues in all of their retail stores. A new helpdesk support analyst will join the team to provide support to retail locations over the phone. This support analyst will assist both retail personnel as well as field technicians. Respons...
CBTS is currently searching for a Helpdesk Analyst as part of our Professional Services support team. This position serves as a central point of contact for IT needs; responds to end users’ software and hardware inquiries with a variety of technological issues; maintains IT task list of pending computer issues; assists in the development and production of various call activity reports and contribu...
The Helpdesk Support Services Analyst will determine strategies to solve hardware and software problems, troubleshoot desktop applications and operating systems such as Windows XP and Windows 7. They will provide Active Directory and local area network support. Required Experience: • Two (2) or more years of experience in troubleshooting desktop applications, troubleshooting of operating systems s...
Location: Frederick, MD Federal Hill Consulting is looking for a dynamic, results-driven professional to serve as an Acquisition Support Analyst in support of the Enterprise Acquisition Systems (EAS) office of the Department of Veterans Affairs, which is located in Frederick, MD. We are seeking an accomplished, creative and self-motivated individual who enjoys working within a dynamic growth-orien...
Job Summary Description Provides technical support for desktop/laptop computer systems, network components, telecommunications and other systems as required. Escalates advanced incidents to second-tier technicians. Interacts effectively with internal customers to resolve incidents and fulfill requests. Follows documentation standards and procedures for operations. Actively seeks opportunities for...
If you have a desire to learn, grow and innovate, you can find purpose and satisfaction at with us, and make a contribution to a greater good. Whether you’re interested in medical devices, pharmaceuticals or biotechnology – or all three – we offer the opportunity to explore the path that’s right for you. Our combined expertise in these three areas is unique and it differentiates us from other comp...
Qualifications Working knowledge of fundamental operations of relevant software and hardware Knowledge of helpdesk ticket system such as Service Now, Remedy & Assyst would be of advantage Experience of working in an international technical help desk environment Experience with MS Office 2007 & Windows 7 Apple iOS/iPad/iPhone experience an advantage Active Directory experience an advantage Basic kn...
Summary: The Help Desk Analyst will provide support and solutions for our client's end users. A Help Desk Analyst will provide various IT-related tasks including, prompt, courteous and comprehensive service-request support. This will encompass problem resolution via phone, web, email, and remote control, for various business applications, desktop/laptop computer, VPN ID Administration, and other g...
The individual will be responsible for providing overall support to end-users via phone, remote-access and desk-side support. Must have an ability to resolve problems quickly with little impact to the end-users. The Help Desk Analyst must be able to manage time effectively and complete required projects on time. Key Responsibilities: Help Desk support, including, but not limited to, receiving tele...
We are seeking up to one experienced hands-on SAP Support Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service. Strong diagnosis, trouble shooting, problem solving and communication skills are required. Work independently and collaboratively with L1 and L2 support anaylsts to efficiently resolve end user incidents and provide over the phone t...
Company Confidential Lynchburg, VA, 24501
IT Helpdesk Support Specialist I Immediate need at Liberty University for driven individuals looking for entry level opportunities in the IT Support field. Responsibilities: Receive, prioritize, document, and ultimately resolve help requests via phone, remote access troubleshooting tools, or service desk management tool. Use of diagnostic and help request tracking tools. Software installation and...
Kemper Services Group is looking to hire a Finance & Accounting Helpdesk Liaison to work in our Jacksonville, Fl office. This role will be responsible for developing and maintaining a Helpdesk function for KSG Accounting & Finance. In this role you will receive questions, issues, and requests from customers, both internal and external, related to Finance & Accounting. The position will be responsi...
The client is developing a team to help with new point-of-sales rollouts. These analysts will be helping stores and individually-owned locations put in new hardware and guide them through windows upgrades. The best candidates are going to be entry level, sharp and have great personalities! Remote experience Desktop knowledge Great communication and customer service skills Windows knowledge...
Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, VMware, Avaya, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers...
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Answers for Helpdesk Analyst Jobs
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When to apply for jobs during college senior year?
I go to a liberal arts college around Boston. I'm majoring in Economics and minoring in Business Administration. I have a 3.9 cumulative GPA and 4.0 major gpa in Economics and 4.0 minor gpa in Busin...
Information Technology to Financial Analyst?
I been thinking of doing a career switch from information technology to financial analyst. Reason, I'm having thoughts about this is because I have been with IT for 2-3 years doing helpdesk and deskto...
Not sure what to do about my job (I hate it)?
I currently working for a water company in the UK 2 years ago I started as a Trainee Support Assistant with the agreement that I would get a pay rise and given the job title IT support analyst when...
How can i improve my career ?
Im currently working as helpdesk analyst ow can i shift to different IT line as im already in this helpdesk line for 4 years.
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Collects information about problem and leads user through diagnostic procedures to determine source of error.
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.