Helpdesk Jobs in District of Columbia

Currently, there are no Helpdesk jobs available in District of Columbia which match this search. You may wish to explore similar job titles on the Customer Service jobs in District of Columbia page or view related jobs below.
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These resources will be supporting an Active Directory migration project. They will be trained on troubleshooting issues and will be taking inbound calls from approximately 15,000 users. On a daily basis they will take Tier one level calls for Password resets, for mostly Active Directory, as well as other email systems. Active Directory Support Helpdesk Experience Password reset knowledge Cust...
Our client in Mt Laurel, NJ is hiring 11 Technicians 2 contractors to join their Customer Security Assurance team. Qualified candidates will begin with a 1 week training class all together on September 8th learning about telecomm, cable, email and security protocols and procedures. Weeks 2 and 3 they will shadow someone currently on the phones and then will reverse shadow while they are on the pho...
We are looking for a Tier 3 Technical Support Analyst. You will be supporting 2000 internal users and handling tickets that will take an average of 2 hours to resolve. You will be resolving networking issues, Outlook issues (email), hardware and software issues, and Active Directory issues. You will need to be able to properly communicate with end users with confidence. There may be instances that...
Our client in Greenwood Village, CO is hiring 4 Technician level 2 contractors to join their National Customer Security Assurance team. Qualified candidates will begin with a 1 week training class all together on September 8th learning about telecomm, cable, email and security protocols and procedures. Weeks 2 they will shadow someone currently on the phones and week 3 they will reverse shadow whi...
The IT Help Desk Supervisor provides hands-on supervision to ensure the company's clients are met with friendly, happy and helpful service. This is a highly visible position, providing end-user technical assistance via first level support. Be proactive and highly motivated to provide excellent customer service. Develop and lead a talented group of help desk support personnel. Serve as the first...
Company: Xcel Office Solutions Job Description: Helpdesk/Desktop Support Xcel Office Solutions is seeking a full-time Helpdesk Professional for its Northwest Oklahoma City office. The purpose of this position is to provide clients end user technical support within their organization’s desktop computing environment. He or she will be responsible for performing hardware and software refreshes and ...
Position Description The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effecti...
This person will be replacing the current helpdesk administrator who is currently on site as the main point of contact for the helpdesk team. The helpdesk team is responsible for supporting 2,000+ end users with tier 1 issues, taking about 30 tickets/day using Spiceworks ticketing system. This person must be comfortable traveling from site to site to assist users and will be responsible for coordi...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for analyzi...
This candidate will be responsible for both hardware and software support over the phone. Hardware they will be troubleshooting include laptops, desktops, printers, keyboards, and mice issues. Software issues they will be troubleshooting include some Microsoft products as well as other internal applications. Account creations, password maintenance and basic network troubleshooting are also part of...
The Helpdesk Administrator (H.D.A)/Call Coordinator (CC)provides front line customer service on Source Support Services (SSS) warranty services via telephone or electronic medium. Locates customer warranty status and assigns to appropriate employee; documents all communications with customers and provides administrative and other support to other departments throughout the organization. Issues not...
The Team Lead Technician (TLT) will demonstrate proficiency in supporting the client onsite. The TLT is responsible for the management of the onsite team. The TLT will provide leadership and assistance to ensure that all contracted services are operating at optimal levels per the service level agreements (SLA’s) as well as to ensure customer satisfaction. The TLT will work to strengthen the busine...
Create and work helpdesk tickets to final resolution Monitoring, troubleshooting issues on the network Perform backend network router, proxy/sever web filter requests Manage security software and end user education Perform post resolution follow ups to helpdesk tickets Provide technical support to computer customers needing assistance with account administration, ex: password resets/account u...
JOB RESPONSIBILITIES: We are in need of a Tier 2 Help Desk Analyst with strong technical knowledge of hardware, software and networking systems. Individual must be able to work in a high volume, fast pasted team environment. Must have excellent problem solving, communication and interpersonal skills and along with patience and a positive, customer-friendly attitude. Must have a current Secret Cle...
JOB RESPONSIBILITIES: We are looking for Helpdesk Support personnel for a newly awarded 5 year contract to support the Naval Medical Hospital Remote Site on the Camp Lejeune Base. All candidates must have experience supporting end users via a ticketing system (Remedy, etc). All candidates MUST HAVE EXPERIENCE working in a FAST PACED ENVIRONMENT and supporting Government or Military end users. Ca...
JOB RESPONSIBILITIES: -Must be able to work in a high volume, fast paced team environment. -Must have excellent problem solving, communication, and interpersonal skills and along with patience and a positive, customer-friendly attitude. -Minimum of 1 year experience providing technical support in a call center to customers in a Windows 7 and XP environment. -Minimum of 1 year experience suppor...
JOB RESPONSIBILITIES: We are looking for Helpdesk Support personnel for a newly awarded 5 year contract to support the Naval Medical Hospital Remote Site on the Camp Lejeune Base. All candidates must have experience supporting end users via a ticketing system (Remedy, etc). All candidates MUST HAVE EXPERIENCE working in a FAST PACED ENVIRONMENT and supporting Government or Military end users. Ca...
Helpdesk Coordinator Location: Atlanta, GA Duration: 3-4 months with possible contract to hire Job Description: Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PC’s, ...
Provide Tier 1 and 2 support to end users of a custom, web-based business system via email, phone, and in-person. Monitor help desk ticket activity, assign issues to others as needed, and ensure timely close out of tickets. Advise management and development team on user issues and help-desk trends. Execute test cases/procedures, report findings, and verify that discrepancies are resolved. Plan and...
C4I Systems Helpdesk Specialist (Job Number:405289) Description: C4I SYSTEMS HELP DESK SPECIALIST job available in the CHARLESTON, SC metro area. JOB DUTIES/RESPONSIBILITIES: C4I Systems Helpdesk Specialist will support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center. He/She will perform basic troubleshooting methods to remotely isolate Fleet ...

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Customer Service Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in District of Columbia
(948 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.7%
Associates
20.5%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(635 Respondents)
Source: Monster.com Careerbenchmarking Tool

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