Helpdesk Jobs in District of Columbia
Required: Security Clearance: DOD SECRET (must be able to obtain/maintain) 8570 certification: One (1) of the following : A+, Network +, Security + Required skills · Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment. · Experience with Microsoft Windows Operating Systems (XP, Vista, and Windows 7) · Experience with Microsoft Office 2003/200...
Title: Desktop Technician Duration: 3+ month contract Location: Northern Virginia Area Pay: $17-27/hr W2 Job Description: Experience with troubleshooting hardware and software on Dell/HP laptops, desktops, Xerox/HP network/desktop printers, installing peripherals (BB's, scanners, printers etc), working with a ticketing system (Remedy and SM7), working in a team and individual environment, working...
The main duty of the IT Desktop Support Specialist will be end-user support for over two hundred local and remote users. Responsibilities include installations, troubleshooting, hardware break/fix, and typical desktop support duties. The IT Support Specialist may also assist in the maintenance of the companys network and server systems. The ITDesktop Support Specialist will have the opportunity to...
Company Confidential Washington, DC, 20001
Security Clearance: Secret (interim-Secret, at a minimum) What you need for this position: • 3+ years of experience: administering and configuring a CRM application working with workflows, page layouts, user profiles, roles, security access, data validation, upgrade/installation, and report/dashboards • Experience with PeopleSoft CRM Enterprise HelpDesk 9.1 to include the full system lifecycle (De...
This position is located in our DC, Washington facility 1. Third line of troubleshooting for helpdesk: a. Cover phone when Tier 1 staff is already on a call or otherwise unavailable b. Review tickets that are assigned c. Act as a point of escalation for Tier 1 and 2 staff i. Work directly with customer or vendor to resolve all end user, and server related issues d. Create tickets for incoming call...
Accenture Federal Services, a wholly-owned subsidiary of Accenture, helps U.S. federal agencies build the government of the future. With 4,000 dedicated US employees, Accenture Federal Services is uniquely positioned to support federal agencies in shattering the status quo, achieving profound efficiencies and relentlessly delivering results. Accenture Federal Services is a long-time and trusted re...
Job Description We are seeking Storage Administrator with a heavy focus on Storage Area Network (SAN)/Network Attached Storage (NAS) administration, specifically using NetApp hardware. This individual should have hands on experience with SAN/NAS management, coordinating and performing system backups, performing system installation and testing, monitoring system availability, troubleshooting, diagn...
Description The NOC Supervisor responsibilities include the day to day 24X7 network operations and Helpdesk support. Duties include management of all NOC activities and personnel, monitoring, management, and problem resolution supporting all ENSS components, including network circuits and devices, computer systems, applications, and databases/file servers. Provide on-site engineering support and o...
Step Up, Stand Out: Advance By joining Ciber, you can turn your innovative ideas into world class solutions for some of the world's most dynamic companies. With global reach and deep technical experience, Ciber is big enough to keep you working with household names, but small enough for you to stand out and advance. Choose a career at Ciber and enjoy an environment where being challenged and rewar...
NOC Engineer - Washington, DC Company: Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-...
Customer Support Manager - Washington, DC Company: Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities...
One of Washington, DC's best law firms, Crowell & Moring LLP is an international firm which employs over 900 talented attorneys and professionals in the fields of accounting, human resources, administration, information technology, legal support, reference services, and operations. Our firm is AmLaw 100 and growing. We are one of the 100 most prestigious firms in the country to work for according...
Minimum Requirements: •Bachelor's degree plus 10 years of related experience or a combination of education, certifications and specialized industry experience (subject to the Government Contracting Officer granting a waiver). Specific skills and experience required: •Experience loading, configuring and supporting various analytical applications e.g. SAS, web services including an understanding app...
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Which job is better - helpdesk or deskside support?
Hi. I'm currently doing helpdesk at 17.00 dollars an hour. While I have heard and seen hell stories from other people, my contract is pretty laid back. Just get like 4 calls a day, but lots of emai...
I was wondering, what are some good jobs when it comes to computers? Maybe what I see as good is different from anyone else, but I at least would like to make 50-60k a year. Higher is always better. W...
Is it good to do Helpdesk job in a domestic BPO after CCNA?
Please read the following situation before answering. I am graduate and CCNA certified. I nicely prepared C.V and posted it in various job portals for the post of Network Engineer/Network Administrat...
Is an IT Helpdesk Technician a blue or white collar job?
And does it depend on where you work at such as a school versus a law firm?
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in District of Columbia
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Collects information about problem and leads user through diagnostic procedures to determine source of error.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
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