Helpdesk Jobs in Georgia
Preferred - College graduate Preferred - Previous TCCC IT experience Required - Good verbal customer service skills Required - Understanding of computer usage and terminology Candidates will spend their time at a workstation processing Level 1 helpdesk tickets in our Incident Tracking system. They must read and analyze the information in the ticket. If necessary they will need to contact clien...
Title: Sr. Helpdesk Technician Location: Atlanta, GA Our client is a growing general contractor located in Rock Hill, Missouri. They are looking for a Senior Help Desk Technician. This position will provide excellent IT customer service and support to internal clients across local and remote locations; administering, maintaining and supporting a Windows environment, troubleshooting hardware, sof...
Job Description: Immediate need for a Top Notch HelpDesk /Application Support Analyst. Reporting to the Support Manager, the Application Support Analyst will be responsible for providing quality technical end-user support to internal and/or external customers utilizing company products to ensure satisfaction, retention, and growth of customer base. Individual will collaborate with client admini...
State of Georgia Savannah, GA, 31401
Two years experience working in a fast paced, customer service environment with demonstrated patience and professionalism skills; experience providing customer support over the phone. 24 Month Experience 12 Years Education Note - Public Transportation Is Available Preferred Skills None Given Job Description The Helpdesk Support II provides support for faculty, staff and students with technolo...
our Company Group offers strategic advice to help you with the complex problems related to your global services. Through our practical consulting, original research and industry resources, we help you get the maximum value from your back- and middle-office services. Our advisors — equipped with our function-specific research — possess the comprehensive knowledge in wide range of areas including I...
Northeast Georgia Health System North Atlanta, GA
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. The Information Systems Support Team has a broad mandate to provide whatever support is needed in the use of systems or the facilitati...
eVestment Alliance, LLC. Atlanta, GA, 30301
Helpdesk Support Analyst A multi-year placement on the Atlanta Journal & Constitution "Top Atlanta Workplaces" list and on the Inc. 500/5000 lists since 2007, eVestment provides cloud-based technology solutions for the institutional and alternative investment markets. As an early-stage, high-growth organization, we are looking for incredibly bright, innovative talent who work well in a fast-paced...
ING Investment Management Atlanta, GA, 30301
What are the job responsibilities? Provide prompt and accurate support to Voya Investment Management users for all corporate computer assets. Uses various techniques for resolving problems; escalates trouble tickets as necessary to specialized staff for resolution. Participates in team projects that will enhance the quality of service. ESSENTIAL FUNCTIONS: • Respond to customer requests for suppor...
First Data Corporation North Sydney, GA
Typically supports application, IT hardware and software products. Diagnoses and resolves problems using documented procedures and checklists. Handles problem recognition, research, isolation and resolution steps. May require follow-up but is capable of handling most issues without escalation to a higher level of expertise. Support is related to external clients. Requires extensive knowledge of th...
Applicant should possess: · Minimum certification of A+ certification. · Microsoft certification a plus. · Good time management skills. · Strong customer service skills. · Strong phone skills and ability to troubleshoot problems over the phone. · Willing to work on all kinds of jobs from low level cabling to High level network infrastructure. · Time management: able to work independently an...
Immediate Need in Norcross, GA for a contract AirMagnet Technical Support Specialist. Local candidates only. This is a 1- 2 month contract for a Technical Support Specialist with Fluke AriMagnet software experience and experience in the wireless and telecom industries. This is a fast paced office where you will provide technical desk support to Fast-paced office environment supporting engineering ...
Associated Credit Union is a $1.3 billion dollar credit union located in the Norcross area. We are currently seeking an entry level help desk technician to join our IT department. This position will be responsible for answering help desk calls from end users inside of the organization and entering trouble tickets into our ticketing system. This position will also be responsible for troubleshooting...
This position is located in our GA, Ft Gordon facility Lead Help Desk Technician Ft. Gordon, GA TS/SCI Clearance Required Capable of providing Tier I and basic Tier II support to customers with hardware, software, and application problems. Can work through all types Tier II issues with telephone assist. Capable of running an entire remote site by themselves with demanding customers in austere ...
Must be available to work weekly 2pm - 10pm, Sun - Thurs Immediate need for POS Helpdesk Technicians. Position will start at $13/hr., but will pay $15/hr once perm. Job Description The Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. This includes installing, diagnosing, r...
JOB DESCRIPTION: Raytheon IIS is looking for a successful candidate to provide multi-disciplined engineering support for the Air Force DCGS Intelligence, Surveillance and Reconnaissance Sustainment Engineering Center (ISEC) at Warner Robins, GA. The ISEC is staffed by an organic workforce, augmented by Original Equipment Manufacturer (OEM) partners and Subject Matter Experts (SME) to meet the tech...
Cambridge International Systems, Inc. Cambridge designs, implements, and operates communication solutions across the United States and around the world. Cambridge creates solutions and provides services in: Network Design/Operation; RF Engineering; Satellite Communications; Surveillance and IFF Systems; Data Fusion and Intel Support; and Telephony and Transmission. Cambridge is committed to provi...
Century Solutions Group, Inc. is an IT Solutions company providing information technology support and solutions to a wide variety of clients.We are seeking to add a highly qualified individual to our staff as Helpdesk Engineer in our Tyrone, GA office. The ideal candidate will provide excellent support to clients to ensure stable and reliable operation of their systems. This will include providin...
State of Georgia Covington, GA, 30210
Employer requests that applicant have a Bachelor's degree and 3 years of experience with recent versions of Citrix XenApp. 5+ years of experience with Active Directory support, DNS, DHCP and print services 5+ years of experience creating, managing, and deploying Active Directory Group Policy Objects (GPOs) and associated custom GPO templates for the virtual environment and Roaming profiles. Experi...
General Job Description Manage and maintain daily support for hardware, server and desktop application software for end users Manage and maintain support for basic telecommunication setup and connectivity Maintain a basic knowledge of products including peripherals and specific procedures for helpdesk functions Prioritize and organize workload so that all items are completed daily Assist uppe...
Provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wid...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Georgia
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Avoids legal challenges by monitoring compliance with service agreements.
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