Helpdesk Jobs in Maryland
SRA International, Inc ROCKVILLE, MD
Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. Creates weekly help desk statistics report. Job Summary: Provides user support and cust...
Job Description UIC Technical Services (UICTS) and its Bowhead family of companies are an Alaska Native Corporation owned by Ukpeaġvik Iñupiat Corporation (UIC) of Barrow, Alaska. UICTS/Bowhead provides innovative business solutions while delivering top quality customer support. Headquartered in Alexandria, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 2...
Description: Position Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely a...
Position Type: Full Time Shift: Night Qualifications: Education: High School diploma required, AA degree preferred/Experience: A minimum of six (6) months as an IS Department Systems Support Technical Assistant/Computer Proficiency: Systems and related technologies, computer operations and Intel or Unix based technical support. Experience with HealthCare industry technology is preferred. Microso...
Title: Tier 1 Helpdesk Technician Location: Bethesda, MD Duration: 6 months Contract to Hire Required: Active Secret Clearance Experis is currently seeking a Secret cleared Helpdesk Technician for our client in Bethesda, MD. This is a contract to hire opportunity. The Secret cleared Helpdesk Technician will be responsible for performing tasks in a structured team environment. Job Summary: Ab...
Helpdesk Technician I Father Martin’s Ashley, located on the Chesapeake Bay in Havre de Grace, MD, has a full-time opening for a Helpdesk Technician I. The Helpdesk Technician supports and maintains under general direction of Ashley, Inc.’s helpdesk system. The candidate is also the primary point of contact when a computer request or issue is identified. Research and first level resolution regard...
Excellent position open in downtown Baltimore! Looking for an individual with extensive enterprise experience within Level II Helpdesk atmosphere. This is a contract-to-hire position with an immediate need! Please see the below description, and submit your resume today! Description: • Support the Technical Support Supervisor. • Coordinate and install client hardware and software systems for div...
Position Title: Helpdesk Technician Location: Bethesda, Maryland Report to: Global Helpdesk Manager Our client seeks a talented, experienced technical support professional to join their growing team. Working in this role, you will become the "voice of the IT Department" and one of the people our clients like the best, and talk to the most. You will always know that you, and your work, are value...
Quadrant, Inc. has an immediate need for a Lead Sharepoint Helpdesk Technician to support client in Rockville, MD HOURS: (Monday - Friday) _core business hours MUST: Sharepoint Application support professional 4 Plus years of related technical or help desk experience with Sharepoint Experience Providing Tier I/II help desk support for SharePoint users and developers Administration experienc...
Job Description Under general supervision the Helpdesk Specialist will provide technical software, hardware and network problem resolution, making an independent decision by performing question/problem diagnosis in a call center environment. Candidate will be responsible for monitoring the email queue and mastering all email and service catalog-related processes. Other responsibilities include Pa...
Sinclair Broadcast Group Hunt Valley, MD, 21031
Make your mark in Broadcasting. Sinclair Broadcast Group, Inc is one of the largest and most diversified television broadcasting companies in the nation, programming 167 stations located in 77 geographically diverse markets after pending transactions. Our success is the result of extraordinary employees and an exemplary management team who believes in a vision and is dedicated to making Sinclair B...
Computer Systems Analyst - Helpdesk (Job Number:609037) Description: Leidos’ Integrated Systems Group has career openings for Computer Systems Analysts in Aberdeen, MD. POSITION/PROGRAM SUMMARY: Leidos is looking to support our Army customer by providing 24/7 on-call help desk support to the Soldier worldwide for garrison, exercise, and contingency mission operations. Successful candidates wit...
Helpdesk Analyst (Job Number:608985) Description: The National Security Sector of Leidos (formerly SAIC) has a career opportunity for an O&M Helpdesk Analyst with an active TS/SCI with Polygraph Clearance in Annapolis Junction, MD. JOB SUMMARY: The O&M Helpdesk Analyst will be responsible for monitoring test infrastructure systems, applications, and processes and ensuring that all issues are i...
Ukpeagvik Inupiat Corporation Frederick, MD, 21705
UIC Technical Services (UICTS) and its Bowhead family of companies are an Alaska Native Corporation owned by Ukpeaġvik Iñupiat Corporation (UIC) of Barrow, Alaska. UICTS/Bowhead provides innovative business solutions while delivering top quality customer support. Headquartered in Alexandria, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies ...
Helpdesk Specialist (Journeyman) (Job Number:607700) Description: The Surveillance and Reconnaissance Group of Leidos is seeking a talented Helpdesk Specialist for our Aberdeen MD location. Candidate will provide Helpdesk and user support for the HPCMP at the Army Research Lab (ARL) DoD Supercomputing Resource Center (DSRC) in Aberdeen MD. The incumbent will support the Help Desk function by co...
Compusearch Baltimore, MD, 21203
Responsibilities: Compusearch consultants: Work with clients to provide a broad range of implementation and integration tasks including: requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support Help drive successful operation of Compusearch’s PRISM product suite by delivering high quality advisory and support services to governme...
Lockheed Martin Bethesda, MD
Lockheed Martin is looking for a Network Administrator II/Help Desk Technician in Afghanistan. The Network Administrator II/Help Desk Technician works side-by-side with military personnel providing communications Help Desk support for deployed network users. The main function of this position is to provide network user support to network users and systems administration support to network equipmen...
Deloitte & Touche L.L.P. Bethesda, MD, 20813
Deloitte Consulting LLP Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory services. The consulting practice is built around integrated core capabilities - people, process and technology and industry expertise - the capabilities needed to help clients to tackle their most complex challenges ...
UnitedHealth Group Inc. Elkridge, MD
Position Description: Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. T...
Jacobs Technology Inc. Silver Spring, MD, 20901
Overview: Jacobs Information Solutions Group (ISG) is a respected provider of IT-based services that reliably meets the needs of its government clients. With core competencies in information security, network engineering, enterprise architecture, and net-centric operations, Information Solutions Group provides mission-oriented services to the Department of Defense, Federal Civilian, and state and...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Maryland
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Popular Helpdesk Articles
Sample Resume for a Midlevel IT Help Desk Professional
Does your help desk resume need help? Showcase technical, diagnostic and customer service skills to generate interest. Get inspired with this sample.
Sample Resume for an Experienced IT Help Desk Worker
Are you an experienced IT help desk professional? This sample resume can help you best portray your unique qualifications in the technology field.
Customer Service Resume Tips
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.