Helpdesk Jobs in Massachusetts
Our highly successful finance software client is looking for a (bachelor) degreed tech support engineer to play a key role in maintaining optimum IT desktop,server, network, device & telecom support. The company hires only the best and the brightest and offers excellent compensation and career growth potential. The Information Technology Specialist will work within internal IT support team. He/she...
Job Number: 247255 Level 1 Helpdesk Analyst Our client has an immediate need for a Level 1 Helpdesk / Technical Support Specialist. Responsibilities The helpdesk analyst will focus on providing technical troubleshooting and exceptional remote customer support Efficient processing of customer calls to the Support Center by logging client problems into the problem management tracking software and es...
NTT DATA, Inc. Boston, 02109
Sr. Helpdesk Specialist Boston, MA Onsite: Yes Remote: No contract *This will be working in a hospital environment - TB,Baracella, MMR, and flu shot required prior to start date. Department Specific Job Responsibilities: Assist in the performance of Computer Operator functions in the IS Command Center i.e. monitoring batch, payroll processing and other systems and reporting problems: documenting c...
We are looking for a proactive problem-solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 500+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 1,500+ advisors and their staff regarding any technology they...
-Helpdesk MM022014 6-12 Months Right To Hire Springfield MA Job Summary: Provide guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Respond to client staff’s telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, a...
Ensures that systems, software applications, workstations, printers and general office systems operate efficiently to provide users with high level of service while adhering to established information technology policies, standards and procedures. Assumes responsibilities as directed for workstation installations and installation of pre-defined hardware, cabling and software configurations. Respon...
Help Desk Supervisor Needed for Nationwide Engineering firm in Boston Seaport District with 7 offices throughout the country and headquartered in Boston The Desktop Services Supervisor will oversee and manage a team of 3 people, play a hands on role in day to day help desk operations and provide technical support to end users. You will have previous management experience and be experienced working...
Job Summary: StarLine Group, an insurance underwriting management company with offices in Falmouth/Cape Cod, MA and Minneapolis, MN is seeking a highly motivated candidate to fill the position of Senior Systems Manager. The candidate will be responsible for managing the day to day computer operations including designing and installing computer infrastructure, maintaining all hardware, software and...
Role Summary SDL is consolidating support for all our Content and Analytics products into one global helpdesk that will provide a single point of contact to our customers and partners for 1st line support. We are looking to staff the helpdesk with enthusiastic, ambitious individuals focused on offering excellent technical support and exemplary customer service. The role as Technical Support Engine...
Duties: The Supervisor, Service Delivery manages the overall effectiveness of the helpdesk team (phone/email/ticket support) reporting to the Manager, IT Service Delivery. Ensures the helpdesk operation is in accordance with the established procedures and recommends strategies and enhancements to increase employee productivity. Establishes criteria for personnel selection and performance standards...
Senior Technical Support Analyst-1300648 Description (We are proud to be an EEO/AA employer M/F/D/V.) We are in need of a Senior Technical Support Analyst who will provide operational and technical support to computer users and interacts with external suppliers of technology. The incumbent will install and configure personal computers, printers and peripheral equipment, assist with capacity planni...
Help Desk Specialist Triumvirate Environmental is seeking an intelligent, motivated self-starter to assist the Information Technology Team on special projects and day-to-day IT support in order to maximize effectiveness and enhance the image of the company. This is a great opportunity for a recent grad to start their career in IT or project management! You have the talent and motivation, but you n...
Technical Support Specialist About the position Everbridge is a rapidly growing US company expanding internationally. We are seeking an energetic, multi-tasking, and excellent customer service specialist to support our Customer Success team in Waltham, MA. This is a First Shift role from Monday - Friday (7am-4pm). Responsibilities Responsible for managing all assigned open cases according to the E...
Company Confidential Raynham, MA, 02767
Helpdesk Support Specialist Ensures that systems, software applications, workstations, printers and general office systems operate efficiently to provide users with high level of service while adhering to established information technology policies, standards and procedures. Assumes responsibilities as directed for workstation installations and installation of pre-defined hardware, cabling and sof...
IT Technician Department: Information Technology Category: IT Technician Type: Full Time Description: POSITION SUMMARY: The primary role of the IT Technician is to provide daily support and maintenance of the organization’s technology including PC's, network systems, and common desktop software applications. This position will be responsible for responding to system outages and helpdesk requests....
This candidate will be working on the corporate helpdesk supporting over 5,000 North American end users (this includes both employees and clients). They will typically be using the in-house ticketing system taking 30-50 calls a day and troubleshooting all software issues. There is no specific time limit to troubleshoot each call but each candidate must be willing to work efficiently and quickly. T...
Seeking a self-motivated Helpdesk Support Specialist to provide network support at IPC Global Solutions which specializes in providing global contract manufacturing and supply chain management for its customers in the automotive aftermarket. The successful candidate will have the demonstrated ability to provide remote end-user support, build and manage standard desktop images, perform network admi...
TRAINING SPECIALIST SENIOR - 33751 Description Genzyme has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases and multi...
The Development department creates, builds, and maintains software applications to help everyone associated with Commonwealth work more efficiently. We are looking for a strong SQL developer to work as part of a small team of developers, business analysts, and business owners to architect, develop, implement, and support and troubleshoot Commonwealth’s Preferred Portfolio Services database and app...
Come to work in an environment that values your opinion and prides itself on getting things done. Get away from the bureaucracy of a large company and be a part of our talented team of SQL developers. We're just the right size for you to have an impact, yet we've got the support of a 500-person privately owned company with a track record of success. Common sense prevails as we try to do the right...
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What computer Jobs are in University?
I'm intrested in computing what type of jobs are in griffith university or any university in Qld
Which would be more helpful in getting you an IT helpdesk job?
These four certifications: CompTIA A+, CompTIA Network+, Microsoft's MCDST, Microsoft's MCTS: Configuring Windows 7. Or, an IT related bachelor's degree? I do realize having both would be better...
Which job is better - helpdesk or deskside support?
Hi. I'm currently doing helpdesk at 17.00 dollars an hour. While I have heard and seen hell stories from other people, my contract is pretty laid back. Just get like 4 calls a day, but lots of emai...
I live in the Metro Atlanta Georgia and I am interested in working a job at night or overnight. What are some ideas? I am a female. My health issues prevent me from constant lifting and bending. I...
Data entry jobs?
Which are the call center or companies offer online/offline data entry jobs with training are available from kolkatta based call center or companies.
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Avoids legal challenges by monitoring compliance with service agreements.
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
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