Helpdesk Jobs in Massachusetts

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297 Massachusetts Helpdesk jobs found on Monster.

Jobs 1 to 20 of 297
Position Title: Helpdesk Manager Job Summary: Responsible for the management of the day to day resolution of problems and issues communicated to the helpdesk by the user community. Analyze outstanding tickets to determine the best resources required to close them in a timely fashion. Work with internal IT management to ensure appropriate resources are assigned to support helpdesk functions. Prov...
RESPONSIBILITIES: Kforce's client, located in Billerica, Massachusetts (MA) is seeking a Helpdesk Technician who will be responsible for the tablet rollout for their company. Responsibilities: Respond to requests for technical assistance in person, via phone, and electronically for the following technologies: Windows OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones...
The Manager of User Services is responsible for providing Helpdesk support services to Town Departments including software, hardware and peripherals in support of the mission of the Department. Employee is required to perform all similar or related duties. Supervision Required: Under of the general direction of the Network Manager, the employee plans and carries out the regular work in accordance...
Provides 1st level Help Desk technical and procedural support; troubleshoots computer hardware and software problems reported to Help Desk via phone, and online service requests. Principal Duties and Responsibilities - Answers Help Desk calls in a courteous friendly and knowledgeable manner. Provide reference number for all calls/e-mails. - Retrieves call from Voice Mail. Calls end-user to assi...
. A Helpdesk job in Framingham, MA is being recruited for by Adecco Engineering & Technology. We are seeking candidates with a minimum of three years Level 1 Support experience. This is a three to six month contract position. Helpdesk Job Responsibilities include: This position works in a fast paced helpdesk call center handling many low level IT issues for our customer. Issues will vary from p...
Our client is a well known global provider of technical support services with their corporate headquarters located in Wilmington, MA. They are looking for an experienced Helpdesk Manager to come aboard and take the reins by building their own team and work with some of their current partners such as IBM and Apple. The Helpdesk Manager will develop and implement activity metrics, evaluate issue re...
Company Overview: Rapid7's IT security solutions deliver visibility and insight that help you make informed decisions, create credible action plans, and monitor progress. They simplify compliance and risk management by uniquely combining contextual threat analysis with fast, comprehensive data collection across your users, assets, services and networks, whether on premise, mobile or cloud-based. ...
Provide excellent customer support services to all staff in the support of all applications (desktop and enterprise), computers, monitors, printers, phones, PDA’s and other peripheral devices Escalate tickets in a timely fashion and follow-up to ensure excellent customer service Consult with user community on wide range of often-complex hardware, software, and operating sstem issues Log all req...
Randstad Cambridge, MA
IT-Helpdesk mit Türkischkenntnissen (m/w) Kundenunternehmen in Berlin - Charlottenburg Veröffentlicht am 22.01.2015 Job merken Drucken Weiterempfehlen Facebook Twitter XING Google per E-Mail R_514136 Berlin - Charlottenburg, 10585 Zeitarbeit Nicht relevant 5 Vollzeit 35-40 Stunden / Woche nach Tarifvertrag (BAP DGB) Nicht relevant Deutsch schriftlich - Sehr gut Deutsch mündlich...
Randstad Cambridge, MA
IT-Helpdesk mit Niederländischkenntnissen (m/w) Kundenunternehmen in Berlin - Charlottenburg Veröffentlicht am 22.01.2015 Job merken Drucken Weiterempfehlen Facebook Twitter XING Google per E-Mail R_514202 Berlin - Charlottenburg, 10585 Zeitarbeit Nicht relevant 5 Vollzeit 35-40 Stunden / Woche nach Tarifvertrag (BAP DGB) Nicht relevant Deutsch schriftlich - Sehr gut Deutsch mü...
Helpdesk Administrator BTI Systems US Headquarters located in Littleton, Massachusetts is seeking a talented, solutions-focused individual to join the Information Technology Team in the role of Helpdesk Administrator , responsible for providing day-to-day installation, configuration, support and troubleshooting of business systems, networks and/or infrastructure via email, phone, ticket assignmen...
NON-EXEMPT / SALARY GRADE 7 Purpose/Objective: Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist...
Looking for a Point of Sale support technician preferably with restaurant experience. Experience with various software programs, Outlook, Excel, Dos, TCP/IP, port forwarding, antivirus. Understanding of hardware, restaurant or retail POS computers, routers, firewalls, printers, and access points. Restaurant Supervisor level knowledge of Positouch, Micros or Aloha preferred. Computer skills, ema...
Fresenius Medical Care Lexington, MA
PURPOSE AND SCOPE: The Help Desk Manager is responsible for the identification, definition and delivery of the highest standards of customer service to all FMC NA employees. In addition, the role is expected to deliver exemplary management and motivation for the team. The Help Desk Manager supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Complia...
Helpdesk Support Boston, MA
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description The Alexander Technology Group is seeking a Helpdesk Administrator for our Boston, MA Client. This Helpdesk Administrator will join an IT security organization t...
Helpdesk/Desktop Support Beverly, MA
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description The Alexander Technology Group is seeking a Desktop/Helpdesk Support candidate for our North Shore client. This Desktop/Helpdesk Support candidate provide techni...
Helpdesk Manager Beverly, MA
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description Our Client, a Boston area financial institution, is looking to hire a Service Desk Manager. In this position, the Service Desk Manager will take a hands on roll ...
Helpdesk Support Framingham, MA
Apply Now ? Apply to this Job Attach your resume By providing us with your information, you agree to become a Bullhorn Reach User, and to our use and disclosure of your information as described by our Privacy Policy. Job Description The Alexander Technology Group is seeking a Helpdesk candidate for our client, a Metro West IT service provider. The Helpdesk position is a contract to hire oppo...
Connexion Systems and Engineering Boston, MA
Connexion Systems & Engineering, a Boston based IT and Engineering Solutions Company immediately seeks individuals with the following skills: Job# bh3334 Helpdesk Support The Help Desk Specialist reports directly to the Director of Information Technology, and has constant interaction with all levels of internal clients. S/he will provide technical support to local and remote users, and will ens...
PURPOSE AND SCOPE : The Help Desk Manager is responsible for the identification, definition and delivery of the highest standards of customer service to all FMC NA employees. In addition, the role is expected to deliver exemplary management and motivation for the team. The Help Desk Manager supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compli...

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Customer Service Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Massachusetts
(951 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.8%
Associates
20.4%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(637 Respondents)
Source: Monster.com Careerbenchmarking Tool

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