Helpdesk Jobs in Massachusetts
IT/Information Technology Helpdesk Engineer - Our IT Helpdesk engineers are responsible for triaging all incoming service requests from our clients. The successful candidate must be able to effectively determine what they can resolve themselves and if not escalate using our escalation procedures. Helpdesk engineers are the first line of communication for incoming service requests from our clients...
The Computer Merchant has been providing technical staffing solutions to Fortune 1000 and emerging technology firms for over 40 years. We are currently seeking multiple Help Desk Professionals to support a large backlog of tickets. Windows 7 Desktop and Helpdesk (Level 1) Support experience Location: Quincy, MA 6 Month+ Contract Must haves: Enterprise/Large Corporate WIN 7 - Helpdesk Support ...
. Adecco Engineering and Technical, a division of the world leader in the recruitment of Engineering and Information Technology professionals, has immediate openings for a Helpdesk Representatives for a minimum 6-month contract opportunity with a company in Waltham, MA. In this role, you must have experience troubleshooting Active Directory, VPN, and Windows in a help desk environment. We are l...
Job Number: 250203 ITS53_HelpDesk_EHS_FY14_007 - As a member of the IT Call Center team, this successful candidate will be responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in an IT Support Desk environment. This team member will complete all spec...
Rapid7 Boston, MA, 02298
Company Overview: Rapid7's IT security solutions deliver visibility and insight that help you make informed decisions, create credible action plans, and monitor progress. They simplify compliance and risk management by uniquely combining contextual threat analysis with fast, comprehensive data collection across your users, assets, services and networks, whether on premise, mobile or cloud-based. ...
Commonwealth Financial Waltham, MA, 02154
Support Services provides home office employees with the technology support they need to do their jobs, as well as provides technical recommendations and support for all advisors and their staff regarding any technology they use. We are looking for a proactive problem solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing o...
Mobiquity Waltham, MA, 02154
Who We Are: Mobiquity is a rapidly scaling, and key, player in a new category: mobile service providers. Forrester thinks this line of business will hit $32 billion by 2018. We conceptualize, design, and deliver end-to-end mobile solutions for Fortune companies, providing a mix of mobile services and products. We do some incredible work – far beyond flinging birds at pigs. The solutions that we’r...
Beverly Hospital Beverly, MA, 01915
- Associates degree is preferred - Customer Service skills are required - Experience is required - Knowledge of Microsoft office software required The Helpdesk Technician will be responsible for answering in-bound support calls and resolving technical support requests, accurately logging and tracking all calls, providing accurate and professional resolution on all supported issues, and accurat...
TRO JB Boston, MA, 02298
TRO Jung Brannen is looking for a service driven Helpdesk/Applications Support Specialist to be responsible for the deployment, service, and support of desktops, laptops, and applications. This individual will troubleshoot and resolve problems for all firm supported software and hardware and in many cases, is the first point of contact for employees requesting IT support. The ideal candidate will ...
BJ's Wholesale Club , Inc. Westborough, MA, 01581
Job Description The Intern/Co-op is responsible for supporting the day-to-day activities and projects within an assigned department. Additional responsibilities include but are not limited to: Providing project related support Rotating roles within the department or performing one role for the duration of the semester Job Requirements Students must be working towards their Bachelor's degree, ...
ISO Claims Partners is the new brand name for the company formerly known as Crowe Paradis Services Corporation. The company is a leading Medicare compliance firm and a member of the Verisk Insurance Solutions group at Verisk Analytics (Nasdaq:VRSK). By leveraging legal, clinical, and technological expertise, ISO Claims Partners provides insurers, third-party administrators, and employers with a su...
RESPONSIBILITIES: Our partner company is a global real-estate investment firm in Cambridge, Massachusetts (MA) and they are looking to bring in a new Helpdesk Analyst with 2 years of experience and a 4-year degree. On-call rotation will be required as there are 200+ end-users supported globally. You will come in on a 3 person helpdesk team to make a big impact from day one. Keys to success in th...
The Charlton Group is a select team of technical specialists who support a wide variety of technologies for elite businesses in the financial services and healthcare industries. As part of our team you’ll be involved in computer security, virtualization, networking, telecommunications, disaster recovery planning and implementation, infrastructure, and more. The IT infrastructures of our clients pr...
Energi, Inc. is a leading provider of specialized insurance programs to targeted sectors of the energy industry in the United States and Canada. Energi is currently seeking qualified candidates to join our IT team in Peabody, MA as an IT Support Specialist. The ideal candidate will enjoy a fast paced environment and be able to prioritize tasks, maintain focus, and have a positive attitude. The ca...
We are looking for a tech-savvy, service-driven, team player to help formulate a training curriculum for Commonwealth advisors, their staff, and internal HelpDesk employees. Working closely with our product/project managers, as well as our technology consultants, you will help ensure that our training platform is organized, dynamic, and relevant. As a technology training specialist, your responsi...
Position: Help Desk Analyst Description : Provides end user support on a variety of moderately complex technical issues. Candidate should have the ability to be a proactive team player in a fast paced environment that can identify, research and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem...
A special mission college within the Massachusetts state university system Position: Director of Enterprise Systems Posting: September 2014Start Date: December 2014 Position Number: FY15-07 Application Deadline:30 September 2014 Division: Technology & Library Services Union affiliation: Association of Professional Administrators (APA) Supervision received: Reports to Staff Associate Superv...
Company Confidential Malden, MA, 02148
Summary: Part Time IT support role for a hands on, well rounded IT professional with expertise in a K-12 school district. This position is primarily focused on supporting school customers; Students, Teachers, and other Staff members. This will be a flexible Part-time schedule of approx. 20 hours per week; Mon-Fri mornings or afternoons. Perfect opportunity for semi-retired and/or "mothers hours" ...
20141135 Position Title: Help Desk Manager Union Title: Department: Information Technology Services General Statement of Duties: The Help Desk Manager’s primary responsibility is to ensure responsive, optimal technical support services to college faculty and staff, by deploying and managing the work of technicians through the help desk, as well as providing direct “hands on” technical servi...
Description: The Manager Network Engineering is responsible for the architecture, design, implementation, and production support of the Lionbridge enterprise network spanning, 46 global offices and supporting over 4,000 employees. The ideal candidate will possess both managerial and hands on technical skills and will prefer to have a balance of both roles in their typical workday. The candidate ...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Improves client references by writing and maintaining documentation.
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
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