Helpdesk Jobs in Massachusetts
We are looking for a proactive problem-solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 500+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 1,500+ advisors and their staff regarding any technology they...
Position Summary: Reporting to the PC Systems Manager, this position provides the communication and technical skills to assist PC users with operation, upgrade, maintenance and troubleshooting of their PCs and all related peripheral devices. The Help Desk Representative is to provide 1st level support over the telephone and through emails. The Help Desk Representative is responsible for entering a...
This position provides the right candidate with the opportunity to provide assistance to the Progress business to ensure technology success. This includes escalated support for desktops, laptops, and associated peripheral devices (printers, handhelds) in our corporate environment. Strong technical skills required include, but are not limited to: PC and Apple hardware and operating systems, MS Offi...
TechTarget (NASDAQ: TTGT) is the online intersection of serious technology buyers, targeted technical content and technology providers worldwide. Our extensive network of online and social media, powered by TechTarget’s Activity Intelligence™ platform, redefines how technology marketers view and engage technology buyers based on their active projects, specific technical priorities and business nee...
Summary: To provide Tier-I Help Desk technical support for Global’s information technology end-users and select Global business partners, during the hours of 7am to 3pm, 8am to 4pm and/or 3pm to 10pm, Monday thru Friday. Details: The Tier-I Help Desk Support Specialist will work closely with IT management, and Network Engineering to help resolve issues and problems reported by Global’s End user co...
RESPONSIBILITIES: Our partner company is a global real-estate investment firm in Cambridge, Massachusetts (MA) and they are looking to bring in a new Helpdesk Analyst with 2 years of experience and a 4-year degree. On-call rotation will be required as there are 200+ end-users supported globally. You will come in on a 3 person helpdesk team to make a big impact from day one. Keys to success in the...
Desktop Support Team Leader, FT Monday - Friday 8am-5pm Job Description: The Team Leader Desktop Support position will be responsible for leading the effective delivery of Help Desk response to end users and incidents. The primary objective of the Helpdesk is to rapidly resolve issues and support user departments in the use of all software products. This function is a critical component of IS’s su...
Our client, located in Holliston, MA, is looking to hire a Helpdesk Analyst. Project duration: 6+ months If you have the required experience and interest, please email me a current resume, along with your responses to the following questions: * How many years of IT experience do you have? * How much experience in years do you have as a Helpdesk Analyst? * How much experience in years do you have w...
Our downtown Boston, MA client is in need of a strong Help Desk Specialist for a long-term contract. An outgoing personality and proven excellent customer service skills are required! Key Characteristics: The Help Desk Specialist provides advanced IT technical support services to site users working in partnership across IT as an extended member of the service delivery team. · Ability to support an...
IT Help Desk Representative Qualifications/ Responsibilities: Looking for IT Helpdesk phone staff: 1) Previous proven Helpdesk/Customer Service experience- required 2) Windows XP and 7 with Office 2007 or10 required 3) CorporateiPhonewith corporate email sync very desirable 4) WEB applications, Oracle Applications, BaaN Applications and Oracle EBS Application for customer support helpful. 5) HEAT...
The Network Engineer is responsible for analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. As the Network Engineer, this person will also provide direction, information, and recommendations regarding network configurations and installations. This position performs a wide variety of tasks to ensure the computer network perf...
Summary We are seeking highly motivated individuals to provide first level technical helpdesk support to our global customer base. In this customer-focused role, you will be responsible for the proper and timely escalation of security events based on analysis of presented data. You will perform network-based Intrusion Detection System (NIDS) analysis as well as monitoring and "hands-on" installati...
Mass Eye & Ear Infirmary Requisition Number 14-0246 Title DESKTOP SUPPORT TECHNICIAN Department IS Shift Day Hours Per Week 40 City Boston State MA Description Responsible for responding to the daily service requests submitted by the users of the MEEI network. This will include troubleshooting hardware and software problems at the users’ desktop as well as installing any hardware or software upgra...
Title: Technical Support Representative I Job Summary: The Technical Support Associate is responsible for tier 1 customer and ZOLL Sales Team Support. Essential Functions:Provide tier I technical support functions including, but not limited to: · Provide telephone support for technical and clinical inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis · Follow up to...
As a Software Test Engineer, you will be part of a fast-faced software quality assurance team providing software acceptance testing, validation testing and overall defect tracking for a program management reporting tools using SharePoint 2010 and ASP.NET. You will work closely with manual and automation testers, engineering and business analysts to ensure high quality software products are produce...
Relocation Assistance Is Not Available For This Position The IT Specialist provides direct assistance to the IT Manager on special projects, as well as general day to day responsibilities in network administration, server and storage administration, Internet security, telephone system administration, hardware maintenance, and higher-level desktop user assistance. Specific Responsibilities Include:...
Design Communications Ltd. is a custom manufacturer of architectural products, including signage and other specialty elements. DCL is currently seeking a qualified candidate to join our IT team in Boston as a Help Desk Technician. Here at DCL we are a small shop that is leveraging the “large enterprise” technologies of the day to drive business. Therefore we need to support it all - Virtualization...
AKUITY Technologies is looking for an experiences Systems Admin & Project Manager. Systems Admin / Project Manager Job Description: The System Administrator / Project Manager will provide day to day IT support to AKUITY clients. This role primarily involves taking escalated requests for service, and performing that service remotely and onsite a timely manner, as well as proactively identifying iss...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply IT Manager- BioTech Cambridge, MA Full-Time $100,000 - $120,000 Apply Apply IT Manager- BioTech Cambridge, MA Full-Time $100,000 - $120,000 Apply Job Details Based in Cambridge, MA, we are a growing Biotech Company looking to hire an experienced hands-on IT Manager who can hit the ground running. You will nee...
The ideal individual will be a member of the Network Infrastructure Team and is expected to support and maintain a 24/7 IT infrastructure. The candidate must possess strong troubleshooting skills as well as verbal and written communications skills, and extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect. This person will be responsible for the a...
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Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
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