Helpdesk Jobs in Massachusetts
The Charlton Group is seeking a technically talented individual with outstanding troubleshooting skills to join our team. In this role you will be supporting small elite businesses in the financial and healthcare industries located in Boston and the South Shore close to Boston. In particular you’ll spend 3 days in Avon, MA and 2 days in Boston. Each day is a full 8 hours at a client, not moving fr...
We are looking for a proactive problem-solver with exceptional customer service skills to work on our HelpDesk team on a contract basis, assisting with a Windows XP to 8 upgrade project. As a helpdesk contractor, your responsibilities would include: Providing technical support to Commonwealth advisors whose office PCs are running Windows XP, upgrading their operating system to Windows 8 Reinstalli...
We are looking for a proactive problem-solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 500+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 1,500+ advisors and their staff regarding any technology they...
Overview This role is part of a highly skilled IT team responsible for supporting my client's IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. Working hours will change and you will most likely to be working shifts on the helpdesk. You must have good business acu...
Company Confidential Maynard, MA, 01754
This is a test job posted by the Monster Product Helpdesk, please do not applyThis is a test job posted by the Monster Product Helpdesk, please do not applyThis is a test job posted by the Monster Product Helpdesk, please do not applyThis is a test job posted by the Monster Product Helpdesk, please do not applyThis is a test job posted by the Monster Product Helpdesk, please do not apply...
Job_Other_Compensation: We have an immediate need for a Helpdesk Specialist JOB DESCRIPTION CDI is currently recruiting a Help Desk Specialist (Journeyman) to join our client's team in Boston, Massachusetts. This is temp to perm job opportunity. Apply today for immediate consideration. Responsibilities: â€¢ The primary duties of the Helpdesk Specialist include having a wide range of skills and kno...
Systems Administrator, uTest, the leading world provider of crowdsource testing platforms, is looking for a Systems Administrator. With more than 100,000 testers around the world, and a $37 million strong VC funding, the uTest team is building a disruptive service and algorithms to change the way the IT industry develops new products and software, in Internet and mobile ALM worlds. Join the uTest...
Cloud Architect/Developer A leader in EnterprisePerformance Management, Strafford Technology works with clients who want to improve the key processes and systems that help Finance provide insight to performance. past, present, and future. We focus on the Office of the CFO challenges and distinguish ourselves by offering clients straight forward guidance throughout technology selection, scoping, an...
Full time opening for a Help Desk / Desktop Support Analyst in Boston’s financial district. The ideal candidate will have 1+ years of Help Desk / Desktop Support experience (internship ok), a Bachelor’s Degree, and will be motivated to learn new technologies. This is a full time, permanent HelpDesk / Desktop Support position that includes a very generous salary ($55K-$65K), 15-20% bonus and excell...
Our Boston area client has an excellent and unique opportunity for a Director of Information Technology! In addition to stellar leadership and management skills, candidates MUST have excellent human relation and communication skills. Summary: The Director of Information Technology’s primary responsibility is to oversee the streamlined operation of the IT department and to ensure it aligns with the...
Role: The Helpdesk and Telecommunications Manager is responsible for the planning, management, and successful execution of ongoing/recurring projects and other short-term projects in the IT group. Ongoing projects include management of the help desk, management of SGH’s telecommunications, and coordination of SGH’s videoconferencing and audio/visual environment. Reporting directly to the IT Manage...
This candidate will be working on the corporate helpdesk supporting over 5,000 North American end users (this includes both employees and clients). They will typically be using the in-house ticketing system taking 30-50 calls a day and troubleshooting all software issues. There is no specific time limit to troubleshoot each call but each candidate must be willing to work efficiently and quickly. T...
GLOBAL PARTNERS LP www.globalp.com. Job Description Summary: To provide Tier-I Help Desk technical support for Global’s information technology end-users and select Global business partners, during the hours of 3pm to 10pm, Monday thru Friday. Details: The Tier-I Help Desk Support Specialist will work closely with IT management, and Network Engineering to help resolve issues and problems reported b...
Under the administration of the Director of Information Systems the Application Support Analyst provides systems analysis, support, maintenance and reporting for all college-related systems. Develops and maintains software solutions in order to achieve campus objectives. Provides ongoing user support for campus systems and selected reporting tools. Description of Duties and Tasks: Essential Respon...
Aspen Aerogels, Inc. is a rapidly growing company founded in 2001 to capitalize on proprietary and patented advances in aerogel technology and is a global leader in aerogel materials/products, manufacturing and research. Our easy-to-use blanket form of aerogels has broad application to a variety of markets including Oil & Gas, Building & Construction, Outdoor Gear & Apparel, Solar Thermal, Applian...
The Development and Training department is dedicated to the continuous improvement of employee skills and ensuring all employees are well prepared and qualified to perform their job. The Development and Training group designs, develops, implements, and facilitates CGMP training along with ensuring compliance with all regulations, which includes appropriate documentation, qualified trainers, and ap...
Requirements Bose is seeking an ECAD Systems Engineer to support core PC Board Design tools for Schematic Capture, PC Board Layout, Constraint Driven Routing, and Library Management. The position supports R&D groups across Bose’s Home Entertainment, Automotive, Noise Reduction, Professional, Bio-Medical testing and Research Divisions. Experience with the Cadence Allegro design flow is required. Re...
Summary: Support core PC Board Design tools for Schematic Capture, PC Board Layout, Constraint Driven Routing, and Library Management. Responsibilities: • Provide the ECAD tool user community with assistance using the suite of ECAD Tools. Assistance may be in the form of one-on-one assistance with problems or questions as well as manning an ECAD helpdesk. • Create and support productivity enhancin...
Job Title: IT Field Technician Department: Engineering Location: Medfield, MA Reporting Structure: Report to Engineering Manager § General Purpose We are seeking a full-time IT Field Technician for our fast-paced, growing outsourced IT Company. The Engineer will work with our talented networking team to provide premier consulting services and solutions to our diverse client base in Eastern Massach...
Job Description: Partner with sales to provide Pre-Sales technical support to current and potential commercial customers. Pre-qualify potential customers. Support the Sales organization to provide technical support and product demonstrations. Contribute to business growth through solutions-focused sales to new and existing customers. Develop credible and high-integrity relationships with customers...
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Advice? I start a new IT helpdesk job in the city tomorrow. I'm scared even though it usually goes w...
I'm qualified for the position as far as tertiary education goes. I haven't had extensive experience with problem-solving-via-the-phone helpdesk, I'm not really good with phone conversations. I'm drea...
1.5 years through a 4-year Computer Science Degree, should I switch into IT if I dont like programmi...
I don't like programming, but I think that I could finish the degree if I wanted to. I am working a part-time IT Helpdesk job right now, and I like it a lot. If i want a job that is not programming, w...
How to move into the technical support field?
I have basic tech support knowledge, but I need to know the ends and outs, so to say. Are there books or e-learning programs out there that will prepare me for a basic helpdesk job? Thanks.
What entry level jobs can you get with an A+ certification?
I am a student who will graduate high school very soon. I was looking to get a summer job in the IT field using an A+ (cisco) certification. I was wondering what kind of jobs would be available to som...
Why do atheists pretend to be scientists on the internet?
While in reality they're only doing some helpdesk jobs.
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in Massachusetts
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Avoids legal challenges by monitoring compliance with service agreements.
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
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