Helpdesk Jobs in New York
Responsibilities: Responds promptly to requests for support via email, phone and in person as needed. Responsible for troubleshooting applications, providing technical support and problem solving. Exhibits a high level of professionalism and is passionate about providing outstanding customer service. Documents status of cases and provides updates to management, team and end users. Provides ti...
The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff. Job Duties: · Pro...
About the Opportunity A Helpdesk and System Administrator is now needed at a services company in Manhattan. Based in the New York office, the Helpdesk and System Administrator is, amongst other functions, a key member for the operations of the System and Network environment of the company. Company Description Services Company Job Description The Helpdesk and System Administrator will be respo...
BOB ROSS 201 790 3866 (CALL MON-SUN 10AM-10PM) ***** 1st Job Windows Application Trading Floor Support Engineer (Financial Technology / Trading Systems) Job Description: Supporting and maintaining the backend applications for a domestic and international equities trading system. Monitor production system performance / automated jobs and quickly triage and resolve issues that ...
TechnoSphere, Inc. is an Information Technology staffing and consulting company that specializes in delivering key business solutions. Our client is a global financial firm that is located in New York City, NY. We are looking for a Helpdesk Analyst to support users through telephone and remote access. This is a long term consulting job, initially 12-24 months and can go longer. As part of the tea...
Top global management consulting firm is seeking an IT Specialist to support technology functions in their NYC offices and northeast region as a whole. Responsibilities include providing a high level of service while maintaining in-house computer systems, desktops, PDAs, phone and voicemail systems, and AV components. The IT Specialist will also troubleshoot problem areas in a timely and accurate...
Helpdesk/Desktop Support Immediate need for Helpdesk Desktop Support. Position is Temporary with potential for direct hire. First Level Helpdesk Support person will taking be calls from end users, configuring new pc's, printers, registers, network connectivity, Active Directory user accounts, Exchange accounts, etc. Requirements Degree in IT or related field Must have strong troubleshooting s...
Entre Computer Services is looking for a Help Desk Professional willing to work in in a fast-paced, technically-challenging environment for a 6 to 8 month contract. Skills: Excellent customer service skills Good knowledge of MS Office Suite, Outlook, Windows XP Pro, 7 Good team player Must be a self starter with good communication and interpersonal skills and be completely customer focused R...
TW STAFFING SOLUTIONS New York, NY, 10016
8+ years of solid experience in Global helpdesk support position This position should possess strong commitment to client service, ability to work under pressure able to work patiently with end users , Hands on experience building and troubleshooting Laptops, desktops , Mac , mobiles & tablets The candidate will also be responsible for managing and completing the assigned Global IT projects. Th...
Xerox Corporation Webster, NY
Description Job Description: Helpdesk position providing technical and business process support for a suite of customized business applications. Skills and Qualifications: - Experience in a customer-facing, customer service, or helpdesk (remote support, telephone, e-support, e-chat or similar) role - Ability to work in a helpdesk team environment - Must possess strong troubleshooting skills t...
We’re specifically looking for someone who will take initiative to take care of our incoming work in the mornings. Hours for this position are Monday to Friday 3 PM to 12 AM. You do not take this job because it's easy, you take this job because it's hard. We expect a lot from our help desk team, and so do our clients. It's not the typical IT job where you have only a few things to support; we get ...
Citigroup Inc. New York City, NY
PCSC Helpdesk Agent-14063721 Description The role requires an element of shift work, provided Service coverage is currently 24x6 From Sunday 11pm through to Friday 11pm and will be developed into a follow the sun model between Belfast and San Antonio. It should be noted that on occasions there may be weekend coverage for support of our clients and other service desk projects Qualifications Ski...
Pearson White Plains, NY, 10601
**Overview** At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who m...
Clear Channel Communications, Inc. New York, NY, 10007
Katz Media Group is the leading media representation company in the U.S. with more than 3,400 radio stations and 500 television stations retaining its services. Katz Media Group is the only media representation company to serve a variety of over-the-air and digital platforms. A subsidiary of iHeartMedia, the company was founded in 1888 as the nation’s first media representation company. Today, Kat...
Constant Contact, Inc. New York, NY, 10007
Are you an experienced IT Helpdesk superstar? Is delighting your customer second nature to you? Are you that go-to person on your team? If you are an experienced IT Helpdesk representative who can answer YES to those questions, let's talk! Constant Contact is a rapidly growing, innovative, and fun company committed to delivering a great experience for our customers and an awesome place to work for...
Helpdesk Engineer Skills we are looking for: - Intermediate knowledge of Microsoft Windows *Windows Domain\Networks *Group Policy *Groups/Permissions - A good Understanding of TCP/IP - Advanced knowledge of supporting Microsoft Office and other common Applications. - Knowledge of imaging software a plus. - Good communicator, highly organized, can multitask and motivated to good customer s...
• Associates degree or higher; At least 2 to 4 years of progressive support, call center, and system administration experience • Prior experience in large, multi-national firms • Enjoys a fast-paced environment • Exposure to regulatory requirements (HIPAA, SOX, etc) • Strong desktop support with hardware break fix • Strong Microsoft Windows (XP, Win7), Outlook, and Office (Word and Excel) exp...
McKinsey New York City, NY, 10008
Overview Do you want to further leverage your IT skills? Have you had enough of merely dispatching calls and working in an environment that only focuses on SLAs and tickets? Do you want to be part of the greatest Helpdesk environment? Then it’s time for a change. Detailed Description Global Help Desk Specialists help McKinsey employees get their business technology up and running as quickly as ...
Seeking a Helpdesk Support Technician with at least 3-5 years of experience and excellent communication skills. This is a temporary-to-hire opportunity paying between $40k-$50k on a permanent basis, depending on experience. Knowledge of is AS400 is a huge Plus!!! Must have at least a 2 year degree related to IT industry. Monday-Friday 8am-5pm. Email resume for immediate consideration....
Desktop Helpdesk Level 2 NYC Prestigious Law Firm M-F 2-10 PM $60K +OT Great Benefits Immediate Performs first or second-level hardware and software troubleshooting to include the diagnosis and repair of computers and computer-related peripheral (central processing unit, monitor, keyboard, and mouse) hardware failures via telephone in support of users on-site and remote network users. Diagn...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in New York
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Improves system performance by identifying problems; recommending changes.
Popular Helpdesk Articles
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Sample Resume for an Experienced IT Help Desk Worker
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