Helpdesk Jobs in New York
The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff. Job Duties: · Pro...
Responsibilities: Responds promptly to requests for support via email, phone and in person as needed. Responsible for troubleshooting applications, providing technical support and problem solving. Exhibits a high level of professionalism and is passionate about providing outstanding customer service. Documents status of cases and provides updates to management, team and end users. Provides ti...
IT HELPDESK SUPPORT Excellent entry level IT Helpdesk Support opportunity with a large, regional CPA firm. Are you looking for a fast paced environment with exposure to many technologies and an opportunity to grow? Join our IT Team and help us stay on the leading edge! EFP Rotenberg, LLP CPA & Consulting Firm with Dedicated IT Team Approximately 225 Employees & Growing Rochester, NY Corpora...
TechnoSphere, Inc. is an Information Technology staffing and consulting company that specializes in delivering key business solutions. Our client is a global financial firm that is located in New York City, NY. We are looking for a Helpdesk Analyst to support users through telephone and remote access. This is a long term consulting job, initially 12-24 months and can go longer. As part of the tea...
docSTAR, the Nation's leading provider of document management technology, is looking for several resources for positions in its technology & support areas. HelpDesk Technician: docSTAR is looking for a charismatic & energetic individual to join our technical support team. Candidate is required to respond to and document inbound support requests from our customer base, identifying, troubleshootin...
Key Responsibilities: Administer ServiceNow instance, maintain and improve ticketing system Design and implement workflow and automation Design and build ServiceNow applications Build dashboard Create custom reports Design automated reporting Maintains documentation for all helpdesk and end user processes and procedures Liaise with technology vendors for support and installation services ...
Help Desk Support Specialist Education/Skills: • Bachelor (4-year) degree, with a technical major, such as engineering or computer science. • Systems Administration/System Engineer certification in Unix and Microsoft. • Two years I.T. support experience. Windows Server & OS X, linux experience required. • Experience maintaining MySQL database systems required. NoSQL experience a plus. • Expe...
Summary This is a long term opportunity for a talented Helpdesk/Infrastructure Support Associate. Client Details Our client is a growing international financial services firm in the interest rates derivatives business. As they continue to grow out their business they are looking for motivated technology associates to join in a helpdesk/infrastructure support role. Description Help desk suppor...
Top global management consulting firm is seeking an IT Specialist to support technology functions in their NYC offices and northeast region as a whole. Responsibilities include providing a high level of service while maintaining in-house computer systems, desktops, PDAs, phone and voicemail systems, and AV components. The IT Specialist will also troubleshoot problem areas in a timely and accurate...
New York-New York City - HELPDESK-LEVEL I Helpdesk Support Analyst (level 1) Reporting to the Service Desk Manager and the Service Desk Team Leads, the Computer Technician provides computer hardware, software and networking support for internal clients. Position Activities Responds and fulfill users inquiries via electronic mail in a timely fashion; Routes and directs inquiries to appropriate g...
Company Confidential New York City, NY, 10018
The primary role of the Help Desk Coordinator is to manage all incidents reported to the help desk. This person is responsible to document, assess, resolve, and/or escalate issues as appropriate, initiating customer contact. This person will provide status information throughout the resolution process to ensure effective communication and customer satisfaction. The Helpdesk Coordinator answers, ev...
Company Confidential New York City, NY, 10001
Helpdesk/NOC Analyst We are seeking a qualified Helpdesk/Network Operations Center Analyst to join our growing team providing service to SMB and Enterprise clients. This person will be responsible for monitoring our client's infrastructure, escalating alerts, providing remedial services, and assisting with end user desktop and server support. This candidate will work a 3 on, 4 off, 4 on, 3 off al...
We’re specifically looking for someone who will take initiative to take care of our incoming work in the mornings. Hours for this position are Monday to Friday 7:30 AM to 4:30 PM. You do not take this job because it's easy, you take this job because it's hard. We expect a lot from our help desk team, and so do our clients. It's not the typical IT job where you have only a few things to support; we...
Senior Helpdesk/ Desktop Support Analyst 60K Base + OT and Bonus = $85-95K total comp / year Performs first or second-level hardware and software troubleshooting to include the diagnosis and repair of computers and computer-related peripheral (central processing unit, monitor, keyboard, and mouse) hardware failures via telephone in support of users on-site and remote network users. Diagnoses and...
CITI New York, NY
Description Job Purpose : Provide customer service regarding the supported applications and systems while being responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Job Background: This position requires the individual to operate within a team environment and work closely with other groups within the busines...
Citigroup Inc. NAM, NY
Brief Description of the Organization Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth...
Role: AV/IT Helpdesk Technician Client: Global Financial Company Location: New York, NY Type: Full Time - 40 hours a week Compensation: DOE General: We are seeking an AV/IT Helpdesk Technician to support the Global Media Services division of an international corporation located in New York, NY. The role is a blend of, technical support, customer service, and audio visual support. You will b...
Position pays $80K - $90K Our client has a unique opportunity for an outstanding candidate to contribute to a mission-based organization whose purpose is to help people around the world do the right thing. Engaging potential candidates is not a transactional requirement but entails painting a long-term vision of values-based decision making which, in turn, defines sustainable cultures. This posi...
Client: Major Financial Firm Location: New York, NY Type: Full Time - 40 hours a week Compensation: $20 per hour + OT or $41,000 per year + OT Summary: Audio Visual Helpdesk Technician needed for a large Financial Services firm in New York, NY to provide technical support for corporate Audio Visual and Videoconferencing initiatives. The role requires a highly motivated and quick thinking indi...
1:00 pm to 9:00 pm shift Our client is seeking a Help Desk Professional for a consult-to-hire opportunity. MUST HAVE -Very strong Word and Outlook support experience -Very strong technical skills -Great customer service skills NICE TO HAVE: -Legal environment experience -Excel experience -Document management knowledge...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst in New York
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
Participates in development of client training programs by identifying learning issues; recommending instructional language.
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