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152 Helpdesk jobs found on Monster.

Jobs 1 to 20 of 152
Deb Shops is seeking a highly motivated full time Level 1 Helpdesk Technician in our corporate office in Philadelphia, PA. The Helpdesk position is highly visible within the company and will have interaction with every department. This individual should be highly organized, detail-oriented, have excellent customer service skills and be a team player. Essential Duties and Responsibilities: Monito...
These resources will be supporting an Active Directory migration project. They will be trained on troubleshooting issues and will be taking inbound calls from approximately 15,000 users. On a daily basis they will take Tier one level calls for Password resets, for mostly Active Directory, as well as other email systems. Active Directory Support Helpdesk Experience Password reset knowledge Cust...
Our client in Mt Laurel, NJ is hiring 11 Technicians 2 contractors to join their Customer Security Assurance team. Qualified candidates will begin with a 1 week training class all together on September 8th learning about telecomm, cable, email and security protocols and procedures. Weeks 2 and 3 they will shadow someone currently on the phones and then will reverse shadow while they are on the pho...
The IT Help Desk Supervisor provides hands-on supervision to ensure the company's clients are met with friendly, happy and helpful service. This is a highly visible position, providing end-user technical assistance via first level support. Be proactive and highly motivated to provide excellent customer service. Develop and lead a talented group of help desk support personnel. Serve as the first...
We are looking for a Tier 3 Technical Support Analyst. You will be supporting 2000 internal users and handling tickets that will take an average of 2 hours to resolve. You will be resolving networking issues, Outlook issues (email), hardware and software issues, and Active Directory issues. You will need to be able to properly communicate with end users with confidence. There may be instances that...
Our client in Greenwood Village, CO is hiring 4 Technician level 2 contractors to join their National Customer Security Assurance team. Qualified candidates will begin with a 1 week training class all together on September 8th learning about telecomm, cable, email and security protocols and procedures. Weeks 2 they will shadow someone currently on the phones and week 3 they will reverse shadow whi...
Company: Xcel Office Solutions Job Description: Helpdesk/Desktop Support Xcel Office Solutions is seeking a full-time Helpdesk Professional for its Northwest Oklahoma City office. The purpose of this position is to provide clients end user technical support within their organization’s desktop computing environment. He or she will be responsible for performing hardware and software refreshes and ...
Position Description The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effecti...
This person will be replacing the current helpdesk administrator who is currently on site as the main point of contact for the helpdesk team. The helpdesk team is responsible for supporting 2,000+ end users with tier 1 issues, taking about 30 tickets/day using Spiceworks ticketing system. This person must be comfortable traveling from site to site to assist users and will be responsible for coordi...
Call Center Support Analyst Needed! Location: Lawrenceville, GA 30043 Length: 6 month contract* *Long-term extensions and/or going permanent with the client based on performance! Description: Selected candidates will be responsible for answering calls and assisting clients, customers and peers with product knowledge and inquiries. You will be a part of a call center environment answering cust...
Comcast shapes the future at the intersection of media and technology. We create world-class experiences that people love and trust and drive innovation that builds value. We bring millions TV and Internet, entertainment, sports and news, communications and home management, theme parks, television and movies. Comcast brings to life the best of what's to come. Job Summary: Responsible for analyzi...
This candidate will be responsible for both hardware and software support over the phone. Hardware they will be troubleshooting include laptops, desktops, printers, keyboards, and mice issues. Software issues they will be troubleshooting include some Microsoft products as well as other internal applications. Account creations, password maintenance and basic network troubleshooting are also part of...
The Helpdesk Administrator (H.D.A)/Call Coordinator (CC)provides front line customer service on Source Support Services (SSS) warranty services via telephone or electronic medium. Locates customer warranty status and assigns to appropriate employee; documents all communications with customers and provides administrative and other support to other departments throughout the organization. Issues not...
JOB RESPONSIBILITIES: We are in need of a Tier 2 Help Desk Analyst with strong technical knowledge of hardware, software and networking systems. Individual must be able to work in a high volume, fast pasted team environment. Must have excellent problem solving, communication and interpersonal skills and along with patience and a positive, customer-friendly attitude. Must have a current Secret Cle...
JOB RESPONSIBILITIES: -Must be able to work in a high volume, fast paced team environment. -Must have excellent problem solving, communication, and interpersonal skills and along with patience and a positive, customer-friendly attitude. -Minimum of 1 year experience providing technical support in a call center to customers in a Windows 7 and XP environment. -Minimum of 1 year experience suppor...
JOB RESPONSIBILITIES: We are looking for Helpdesk Support personnel for a newly awarded 5 year contract to support the Naval Medical Hospital Remote Site on the Camp Lejeune Base. All candidates must have experience supporting end users via a ticketing system (Remedy, etc). All candidates MUST HAVE EXPERIENCE working in a FAST PACED ENVIRONMENT and supporting Government or Military end users. Ca...
JOB RESPONSIBILITIES: We are looking for Helpdesk Support personnel for a newly awarded 5 year contract to support the Naval Medical Hospital Remote Site on the Camp Lejeune Base. All candidates must have experience supporting end users via a ticketing system (Remedy, etc). All candidates MUST HAVE EXPERIENCE working in a FAST PACED ENVIRONMENT and supporting Government or Military end users. Ca...
Cognizant Technology Solutions Plano, TX, 75023
Qualification/Skillset requirements · Excellent written and verbal communication skills · Excellent troubleshooting skills, search skills, problem solving skills · Basic phone and email based customer service skills · Ability to work in a team · Good interpersonal and communication skills · Strong keyboard and typing skills Job Duties/Responsibilities · Meet daily Key Performance Indicator...
Provide Tier 1 and 2 support to end users of a custom, web-based business system via email, phone, and in-person. Monitor help desk ticket activity, assign issues to others as needed, and ensure timely close out of tickets. Advise management and development team on user issues and help-desk trends. Execute test cases/procedures, report findings, and verify that discrepancies are resolved. Plan and...
C4I Systems Helpdesk Specialist (Job Number:405289) Description: C4I SYSTEMS HELP DESK SPECIALIST job available in the CHARLESTON, SC metro area. JOB DUTIES/RESPONSIBILITIES: C4I Systems Helpdesk Specialist will support a high-volume Naval Command, Control, Communications, Computers, Intelligence (C4I) Service Center. He/She will perform basic troubleshooting methods to remotely isolate Fleet ...

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Customer Service Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
(949 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.7%
Associates
20.5%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(635 Respondents)
Source: Monster.com Careerbenchmarking Tool

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