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1000+ Helpdesk jobs found on Monster.

Jobs 1 to 20 of 3272
SRA International, Inc ROCKVILLE, MD
Job Description: Job Summary: Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. Creates weekly help desk statistics report. Required: 5...
University of New Orleans New Orleans, LA, 70130
POSITION TITLE: IT Helpdesk Coordinator 1 POSITION #: 0294 DEPARTMENT: DHH Technical Services Contract – IT Helpdesk CORE RESPONSIBILITIES: Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and...
SRA International Rockville, MD, 20850
Job Description: Job Summary: Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. Creates weekly help desk statistics report. Required: 5...
Service Desk Analyst Duties: ¨ Perform L1 Technical troubleshooting and support (helpdesk), primarily via phone and email, for applicable requests ¨ Follow established processes for incident ticket creation, incident handoff, escalation, resolution, documentation and reporting ¨ Display excellent customer service and professionalism at all time ¨ Coordinate with L2/L3 Analysts, Leads, Manager...
RESPONSIBILITIES: A major Kforce client is looking for an IT Professional that is able to troubleshoot system issues over the phone for their Dallas, TX location. This individual needs to have IT Helpdesk/Service Desk/technical support experience. The candidate must be familiar with networking concepts and essentials. REQUIREMENTS: At least 2 years working in technical support Experience troub...
Position Title: Help Desk Support Location: Irving, TX Compensation: Depends on background and experience Duration: 6 month Contract - Potential to extend but not guaranteed About Us: When it comes to connecting IT experts to the organizations that need their talent most, Randstad Technologies has the edge. We position our candidates to succeed by introducing them to opportunities that both u...
Job Summary: Responsible for providing superior technical support service to our small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers. Contributes to projects as required. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience. - Provi...
Jr. Helpdesk Support analysts are part of the Global Operations team and are responsible for ensuring reliable delivery of computing environments and quick restoration of systems when incidents are encountered. This is to include but not limited to desktop, laptop, printers and other peripherals. Support analysts perform service requests extending the use & capabilities of managed systems. The qu...
The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff. Job Duties: · Pro...
Public Performance Management (PPM) is a dynamic, privately held, consulting group based in Washington, DC. We provide performance management and process improvement services to public and private sector organizations. We hire great people who collaborate with our partners and each other to provide effective, client‐focused solutions. Our team includes professionals with expertise in strategy, fin...
Position: Helpdesk analyst (point of sale and network) Location: Irving TX Duration: 1 year Responsibilities: · Provide professional IT service by support over the phone to field technicians. · Liaise and manage 3rd party service providers. · Provide professional customer service, while ensuring timely resolutions and escalations - any support requests not resolved are escalated to 2nd level...
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our rema...
Our North Dallas client has a great opportunity for a CTH Helpdesk position! ********You must pass a credit check to be considered!********* Scope of Work: ·Handle incoming calls from field service technicians, couriers, merchants and provide technical assistance including hardware and software support. ·Perform real-time, active monitoring of VCOM terminals via software; diagnose and resolve ...
Full Time Brookdale - 6737 W. Washington Street, Milwaukee, WI 53214 A career with Brookdale has never been more rewarding! Brookdale is the only national full-spectrum senior living solutions company and committed to providing the best options for our over 110,000 residents we serve. The services that we offer ensure residents continue to live the lives that they want while also meeting all of ...
Company Confidential Miami, FL, 33133
Fast paced educational facility is looking for Help Desk Support for their clients throughout South Florida. This candidate will address customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to appropriate team, as needed. The Helpdesk Specialist must be able to adjust to a rapidly changing env...
CSS Corp, a global technology solutions corporation is currently seeking a ENGLISH Help Desk Engineer position to support our shared services team in our Draper, Utah delivery center. Summary: Perform Tier 1 & 2 Help Desk/NOC responsibilities working multiple projects (multiple clients) to ensure client satisfaction and ensuring Service Levels are met or exceeded. Training's will be provided as n...
Our North Dallas client is looking for a Desktop Support Specialist to join an established company on a contract to hire basis. Responsibilties: The Service Desk Level I analyst will be the first point of contact for all users and staff. The analyst will receive request by phone or electronically, and will open an incident in the problem management tool to track all request. The analyst will pro...
HELP DESK TECHNICIAN (Midlothian/Ft Worth) Technology & Beyond, a Professional IT Services Company, is looking for an experienced Help Desk Support Technician for an immediate opening in our downtown Fort Worth Office. Responsibilities: Applicant will be responsible for onsite and remote help-desk systems support and network management, as well as assisting in many other support areas, including...
Responsibilities: Responds promptly to requests for support via email, phone and in person as needed. Responsible for troubleshooting applications, providing technical support and problem solving. Exhibits a high level of professionalism and is passionate about providing outstanding customer service. Documents status of cases and provides updates to management, team and end users. Provides ti...
POSITION SUMMARY: The IT Helpdesk Representative provides support on the hardware and software packages used by MATCO Franchisees and field associates. These packages include the MATCO Distributor Business System software package (MDBS) used by MATCO franchisees and other software packages used by our field Sales Managers such as Microsoft CRM, Office and Outlook. KEY RESPONSIBILITIES: Provide c...

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Customer Service Career Tools

Help Desk Analyst

Salaries

$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
(951 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
36.7%
Some College Coursework Completed
22.8%
Associates
20.4%
Certification
7.4%
Master's
4.4%
High School
4.1%
Vocational
3.3%
(637 Respondents)
Source: Monster.com Careerbenchmarking Tool

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