Looking for a Full-time Junior Level Helpdesk Engineer. The successful candidate will be responsible for monitoring and troubleshooting IT systems, performing help-desk operations, as well as other assigned duties. Candidates must be able to work with minimal supervision. An ability to investigate issues and find solutions independently is desirable. Some remote helpdesk support. This position doe...
Position Description The Customer Support / Tech Support/ Helpdesk Service Technician will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment an...
Are you in school or entry-level and looking to get your foot in the door in with a stable, growing company? Plastipak offers an opportunity for technically savvy students or entry-level individuals seeking a flexible, part-time growth opportunity! We are seeking a Helpdesk Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment! You will have the...
Are you looking for a role that brings new challenges each day? Join the Tosca IT team and play a key role within our IT department. Our IT Helpdesk Technician supports our end users in many different facets of IT. In addition to working with end users to troubleshoot hardware and software requests, this role also supports key initiatives in working with the rest of our IT department. Learn and gr...
Urgent need for experienced full-time Helpdesk Team Lead / Shift Supervisors in Orlando, FL. Permanent / Full-time roles, paying circa $50-$55k base salary Immediate start, day shift Complex Enterprise environment Based slightly North of Orlando - near Lockhart / Maitland A renowned Life Sciences focused company is setting up a Global Center of Excellence for their Helpdesk Support function in Orl...
Will be a Sunday thru Thursday shift from 6pm to 3am or 5pm-2am. They will be supporting Australian and far east operations. Must be able to adapt and learn new protocols since it is in a global environment. Make sure they are OK with the shift. They will be providing global helpdesk support for an international company. Will be a heavy emphasis on network connectivity. The candidate must be a str...
Company Confidential Dulles, VA, 20166
RCM Technologies is a leading provider of IT Business Solutions and Professional Engineering Services to over 1,000 clients in the commercial and government sectors. RCM partners with clients to define, implement, and manage a broad range of technologies across multiple platforms, systems, and networks. Our broad geographic presence ensures that a proven and reliable tactical and strategic capabil...
RESPONSIBILITIES: A major Kforce client is looking for a Helpdesk Representative in Austin, TX. This person will be responsible for troubleshooting technical support with end users. REQUIREMENTS: High School, Vocational School or GED 1 year of experience working in customer service or 1 years working in a helpdesk position, or call center environment Strong communication skills Strong understandin...
Helpdesk Administrator Req 12104 Velcro USA Inc., the leading manufacturer of hook and loop fastening systems, is currently seeking a Helpdesk Administrator in Manchester, NH. The Helpdesk Administrator will provide technical support for the Velcro companies’ computer systems and applications to local and remote users. They will also investigate and resolve software and hardware problems of comput...
Helpdesk Analyst A large company in Charlotte is looking to add a Help Desk Analyst to their growing team. Someone that has a passion for learning technology and willingness to go the extra mile in providing enterprise-wide support. In this role, you will be providing 100% phone support on password resets, PCs, Laptops, Email, Software Applications and other related technology systems. This long t...
RESPONSIBILITIES: Our client is seeking a Helpdesk Support Specialist for their Downey, CA location. This role provides Level 1 and Level 2 support. Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. Responsibilities include maintaining, developing and supporting pharmacy application, answering que...
Insight Global is looking for a Helpdesk Analyst. This person will be responsible for supporting managers and specifically working over the phone. This person will be responsible for answering around 35 calls a day and are responsible for answering 65% of the tickets they receive. Tickets must be escalated or resolved within the first hour of receiving them. This person will be responsible for hel...
We are looking for a proactive problem-solver with exceptional customer service skills to join our HelpDesk team. Your technical expertise will be put to use providing our 500+ home office employees with the technology support they need to do their jobs. In addition, you’ll also be providing technical recommendations and support to our 1,500+ advisors and their staff regarding any technology they...
Technical Support Specialist, Desktop, HelpDesk with 2-4+ years of experience to Support Windows, MAC and Android environment for a long-term contract. Responsibilities: - Provide Desktop and Helpdesk support (level I-III support) for Windows XP, 7 and 8 as well as MAC issues - Provide software, hardware and application support for Windows and MAC issues - Provide mobile device support for Android...
Tower Research Capital LLC, a proprietary trading firm founded in 1998, seeks a smart and independent Data Center Technician/Helpdesk Administrator for our Chicago office. Responsibilities Rack and configure Linux, Cisco, and Windows servers in our three Chicago area data centers Provide technical support for Linux and Windows users Perform server and network troubleshooting Work autonomously to r...
. A Helpdesk Support job in the Houston, TX area is available through Adecco Engineering & Technical. Technical Certification and one year of 100% Phone Support experience required. You will need a thorough knowledge of problem escalation and follow-up processes to qualify for this position. Your primary responsibilities will be providing responses to questions from our clients and employees regar...
BTI Solutions is a global telecommunication engineering company that offers mobile and system engineering solutions for the telecommunication industry. BTI is currently looking for Helpdesk Network Technician in Ridgefield Park, NJ. Role and Responsibility: Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology Log...
RESPONSIBILITIES: Our client is seeking a Helpdesk, Specialist for their Washington, DC. location. Responsibilities: The primary duties of the Helpdesk Specialists include having a wide range of skills and knowledge in computer hardware and software as well as networking systems in use at customer sites. Requires experience in the set-up, configuration, use, and trouble shooting of computers. Trou...
Overview: Recipe for Success! Reser's Fine Foods is one of the nation's premiere manufacturers of high-quality refrigerated foods including deli salads, side dishes, chip dips, tortillas and Mexican snacks for families across the United States and Canada. Reser's manufactures thousands of products! Some of our brands include Reser's, Mrs. Kinsers, Don Pancho, Baja Café, and Stonemill Kitchens. You...
RESPONSIBILITIES: Under general supervision, the Helpdesk Technician in Kansas City, Missouri (MO) provides information technology support, including handling moderately complex customer inquiries and requests for assistance with personal computer (PC) hardware, software, and mobile computing devices. Duties: Identifies, troubleshoots, and resolves moderately complex customer PC hardware, software...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
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