Overview: NOTE: Danville IL is 1.5 hours from Indy, 2.5 from Chicagoland, 3.5 from St. Louis. Watchfire Signs is an exciting, dynamic growing company, headquartered in Danville IL. We are more than 80 years strong and have been growing steadily. We expanded in 2013 to bring our manufacturing facility to 150k sq ft and our office facility to 50k sq ft. We are a market leader in the fast growing d...
1 Position Located in Baton Rouge POSITION TITLE: IT Helpdesk Coordinator 1 POSITION #: 0288 DEPARTMENT: DHH Technical Services Contract – IT Helpdesk CORE RESPONSIBILITIES: Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops,Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equi...
SRA International, Inc ROCKVILLE, MD
Provides user support and customer service on company supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to supervisor and/or technical lead. Tracks all issues to closure. Creates weekly help desk statistics report. Job Summary: Provides user support and cust...
POSITION TITLE: IT Helpdesk Coordinator 1 POSITION #: 0294 DEPARTMENT: DHH Technical Services Contract – IT Helpdesk CORE RESPONSIBILITIES: Provide statewide installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and...
We currently have a contract position for a Helpdesk Associate in Carlstadt, NJ. Responsibilities Maintains a high level quality of customer service standards in dealing with and responding to client issues and questions. Provide phone support to remote clients. · Incident Management - Deliver first time fixes (to set target) and escalate unresolved requests to resolver groups as appropriate. ...
Company Description: Our client is seeking a talented skilled Helpdesk (Help Desk) Technician to join their thriving team. Our client employs over 20,000 people company wide and is in the retail/hospitality industry. They are family owned and looking for cultural fits, including strengths in aptitude, ability, and attitude. Job Description: In this role, you will be responsible for providing te...
Investigate and resolve software and hardware problems of computer users in the field. Support and facilitate store data collections within the team environment of the home office, and support the data needs of all employees. KEY RESPONSIBILITIES: Provide first and second level of support on field IT technical problems Resolution of VPN connection problems Resolve field support calls Data Col...
Job Description The IT service desk Technician will be responsible for providing email and phone support to faculty, staff and to students contacting the IT service desk at a private, non-profit online University with an awesome mission. The University currently has over 43,000 students and over 2000 faculty and staff members and is growing 30% annually. There are many opportunities for personal ...
Help Desk Analyst Help Desk Hours: 5:00am – 6:00pm are work hours so any combo between 5-6 could apply (8 hour shifts/40hrs per week maximum – some rotation) Location: Seaside, CA Start Date: ASAP Duration: Long term position Clearance: must be a US citizen with a Secret Clearance Help Desk Hours: 5:00am – 6:00pm (8 hour shifts/40hrs per week maximum – some rotation) Description: A Help De...
SUMMARY: The following is a brief description of responsibilities to be performed by the Help Desk Technician. Job responsibilities include, but are not limited to the following: ESSENTIAL DUTIES AND RESPONSIBILITIES: · Mentoring of fellow Help Desk Techs. · Ensure adequate support and coverage to other Help Desk Techs. · Provide technical advice and guidance to Help Desk Techs. · Provide f...
RESPONSIBILITIES: Kforce has a client currently seeking a Healthcare Helpdesk Analyst for their Valhalla, New York (NY) location. Overview: Responsible for providing Helpdesk assistance and support related to computer systems, hardware, or software in a rapid growing healthcare environment. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions....
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Helpdesk Support Engineer - Call Center Software Irvine, CA Contract Unspecified Apply Apply Helpdesk Support Engineer - Call Center Software Irvine, CA Contract Unspecified Apply Job Details Based in Irvine, CA, we are an International Computer Software Telephony company that is looking for a s...
ISS Services Specialist Summary Under direct supervision of the Manager, ISS Services, the ISS Specialist has responsibility for: Operational support to ISS; Data Quality and auditing as it relates to contract attributes within the contract management system; Contract management system end user training and support. Responsibilities · Review new agreements and amendments to current agreements ...
RESPONSIBILITIES: Kforce has a client seeking a Helpdesk Operations Quality Assurance Specialist for their Miami, FL location. Duties: Assists the Helpdesk Manager in monitoring adherence to Statements of Work (SOW), which includes reviewing artifacts and ensuring the timely completion of the independent quality reviews Verify accuracy and reliability of data provided by the company Assist in...
Southeastern Technology Consultants is working with a client seeking a 2nd Shift Helpdesk Support individual to join their team. Job Responsibilities: - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Maintain daily performance of computer systems. - Respond...
The individual will be responsible for providing overall support to end-users via phone, remote-access and desk-side support. Must have an ability to resolve problems quickly with little impact to the end-users. The Help Desk Analyst must be able to manage time effectively and complete required projects on time. Key Responsibilities: Help Desk support, including, but not limited to, receiving te...
Company Confidential Miami, FL, 33133
Fast paced educational facility is looking for Help Desk Support for their clients throughout South Florida. This candidate will address customer issues and resolve moderately complex problems in the areas of systems configuration/setup, product functionality, and systems enhancements; escalate to appropriate team, as needed. The Helpdesk Specialist must be able to adjust to a rapidly changing env...
Summary: The Help Desk Analyst will provide support and solutions for our client's end users. A Help Desk Analyst will provide various IT-related tasks including, prompt, courteous and comprehensive service-request support. This will encompass problem resolution via phone, web, email, and remote control, for various business applications, desktop/laptop computer, VPN ID Administration, and other ...
Job Description At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundame...
This position is located in our VA, Springfield facility Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. 1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques. 2. Installs and configures applications software and related hardware (suc...
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Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Improves system performance by identifying problems; recommending changes.
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Sample Resume for a Midlevel IT Help Desk Professional
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Sample Resume for an Experienced IT Help Desk Worker
Are you an experienced IT help desk professional? This sample resume can help you best portray your unique qualifications in the technology field.
Customer Service Resume Tips
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.