Our client is seeking a Helpdesk Technician in Framingham, Massachusetts (MA). The Helpdesk Technician assists with all functions of User Services. This position provides effective Tier 2 frontline user support and desktop assistance for faculty, staff and students as well as technology support and troubleshooting for classrooms, public, meeting and other instructional spaces. Responsibilities of...
Our client is seeking a Helpdesk/Desktop Support in Louisville, Kentucky (KY). Responsibilities for this role include performing the following duties: Listen to problems and questions as reported by customers on assigned hardware, software, and systems Fully document problem symptoms and capture all relevant system and application information within the Departmental Call Tracking System Independen...
Our client in Miami, Florida (FL) is looking for a Level 1 / Level 2 Helpdesk Support Consultant. Main Job Tasks and Responsibilities: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk proced...
Helpdesk / Desktop with Level I & II Support for Fortune 500 Do you have technical computer skills and want a great opportunity to work and grow in an innovative environment? This engagement may be right for you! Contact Thor Inc. at ***** for your next Helpdesk / Desktop with Level IISupport for a Fortune 500 company. Urgency with a Career Purpose Make your next job technically reward...
Bowditch & Dewey, LLP, ranked among the largest law firms in Massachusetts, has an opening for a Helpdesk/Systems Support Specialist in the Worcester office in its Information Systems Department. Responsibilities will include: · HelpDesk assistance for computer software and hardware related problems for all firm personnel. · Computer support, system/application documentation. · End user setup and...
Helpdesk Technician II - Verathon® Verathon® is looking for a Helpdesk Technician to become the newest member of the Global IT Operations Team located in our Bothell, WA headquarters. In this position, the Helpdesk Technician is responsible for receiving, prioritizing, documenting, actively troubleshooting and resolving end user help and service requests in a complex 24x7 environment. Good client...
Our client is seeking a Junior Helpdesk Support in Greenwood Village, CO. Responsibilities: Respond to technical support questions and issues from members, prospective members, Brokers, Employers, and Customers using the Kp.org website that have been escalated to Tier 2 from the Tier 1 Call Center or internal Helpdesk in a timely manner. Troubleshoot technical problems that users encounter while u...
Princeton Information Ltd Wilmington, 19805
Provides Tier 1,2 and Tier 3 I&O IT support for client's employees. Excellent customer service skills. Consults and advises employees in the proper use of technology. Ensure accurate and timely response and resolution of all activities related to service delivery provided by the service desk for the enterprise. Acts as liaison with the systems, network, and security staff and as such. This individ...
Title: Helpdesk / Desktop Support Location: Norcross, GA Duration: 2 Months may extend further. Job Id: 2014-14155 Rate: Entry level Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Migration Technician for 7 week contract opportunity is available...
Large Worldwide Publishing company is looking to add an experienced Helpdesk representative to their growing team. This is a part time position based on 25 to 30 hours weekly. Located in Westwood LA. The primary focus for this position is end-user support and troubleshooting, handle trouble tickets in an outbound call center. Windows 7 environment. Knowledge and experience with Salesforce (CRM) so...
Southeastern Technology Consultants is working with a company in Knoxville seeking a Helpdesk Support candidate. This individual will respond to work request/trouble shoot, route unresolved issues to appropriate staff member, assemble, configure and stage new end user equipment. Must have excellent customer service skills both written and oral. Candidates interested in this position, please send y...
Description JOB DESCRIPTION: This job family is responsible for the installation, servicing and upgrading PC equipment, mainframe connections, and peripherals and responds to user requests. Troubleshoots and repairs computer software, hardware, and network configurations. Provides technical and user support for PC components, mainframe networking, and LAN-based systems. May be internal or external...
We are looking for a Helpdesk analyst to handle a new role in our client's organization. Our client is launching a patient portal for access to medical records, test results, etc. They need someone to handle email and phone support for the patients trying to access this new portal. They will be tasked with understanding the functionality of the patient portal and giving clear and accurate assistan...
Our Fortune 500 client , Citibank needs Information Security multiple resources: LONG TERM CONTRACT WITH DIRECT FORTUNE 500 CLIENT. Best rates offered! NO THIRD PARTY AGENCIES PLEASE. We have a great relationship with the hiring manager and they are looking to fill this role ASAP! This job is going to be moving quickly. If you think you are qualified, send your resume to *****. Conta...
Daily responsibilities of the Junior Helpdesk Support Specialist in Atlanta, Georgia (GA) include: Provide Level 1 phone support Handle minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company, t...
Our client is in immediate need of a Helpdesk Support Analyst. Duties: The Service Desk Analyst acts as primary contact for all Information Technology (IT) customers. Responds to all customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to client computer users. Provides first level technical solutions, eith...
BOON Staffing Solutions is working directly with their client in Los Angeles towards identifying a Helpdesk Analyst. This person will be responsible for installation/configuration, operation, and maintenance of computer systems hardware and software. This individual is a primary contact for all Helpdesk related calls. This individual ensures that system hardware, operating systems, software sys...
The Helpdesk/Desktop Specialist will be handling tier 1 issues. This position requires excellent interpersonal skills, ability to work as a team, and creativeness in solving complex problems. Responsibilities Respond to help desk requests and troubleshoot software and system issues. Configure and maintain networked devices such as printers, scanners, and audio/visual systems. Administration of ema...
Contract-to-hire opportunity available in Denver (DTC) Helpdesk – Tier 1 This is a strictly Tier 1 position and we are seeking motivated and energetic candidates that enjoy working in a call-center environment. This person will provide mentorship to others, provide training, run reports, spot trends, and a proactive approach to service desk. Must haves: · A+ Certification · Minimum of 1 year worki...
Title: Helpdesk Support- Junior Job ID: 46018 Industry: Healthcare Location: Greenwood village CO Duration: 1 year Pay Rate Range: Depends on Experience (W-2 all inclusive rate) Responsibilities - Respond to technical support questions and issues from members, prospective members, Brokers, Employers, and Customers using the website that have been escalated to Tier 2 from the Tier 1 Call Center or...
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I was wondering, what are some good jobs when it comes to computers? Maybe what I see as good is different from anyone else, but I at least would like to make 50-60k a year. Higher is always better. W...
Places to apply for online "helpdesk" job?
Anybody know of a site thats looking for computer knowledgeable people to work an online help chat..
I live in the Metro Atlanta Georgia and I am interested in working a job at night or overnight. What are some ideas? I am a female. My health issues prevent me from constant lifting and bending. I...
Which job is better - helpdesk or deskside support?
Hi. I'm currently doing helpdesk at 17.00 dollars an hour. While I have heard and seen hell stories from other people, my contract is pretty laid back. Just get like 4 calls a day, but lots of emai...
ADVICE my first HELPDESK job?
I have been accepted to work at a helpdesk level 1 position. Its my first ever job and not to mention my first ever HELPDESK job position. I have no experience working within a helpdesk environment ...
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
Collects information about problem and leads user through diagnostic procedures to determine source of error.
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