Will be training for the first 2 weeks in Hopewell, NJ from 7am-3:30pm Monday-Friday. After the 2 weeks of training they will be working remotely from home. Basic 1st/2nd level Helpdesk spending 20 - 30 minutes resolving both hardware and software issues over the phone Looking for someone with Basic Knowledge and willing to learn all PROPRIETARY software applications *Candidates must be flexible w...
A Kforce client is seeking a Helpdesk Support Analyst in New York, NY. This is a 100% phone support role. Under general supervision, this position provides technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Job Responsibilities: Provide end-user pho...
Our client is seeking a Helpdesk/Desktop Support in Louisville, Kentucky (KY). Responsibilities for this role include performing the following duties: Listen to problems and questions as reported by customers on assigned hardware, software, and systems Fully document problem symptoms and capture all relevant system and application information within the Departmental Call Tracking System Independen...
Our client in Miami, Florida (FL) is looking for a Level 1 / Level 2 Helpdesk Support Consultant. Main Job Tasks and Responsibilities: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk proced...
Client in Cool Springs is seeking a Support Technician to join their team for 6+ month contract. This group is primarily responsible for desktop and network related issues in all of their retail stores. A new helpdesk support analyst will join the team to provide support to retail locations over the phone. This support analyst will assist both retail personnel as well as field technicians. Respons...
-Overview This role is part of a highly skilled IT team responsible for supporting my client's IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. Working hours will change and you will most likely to be working shifts on the helpdesk. You must have good business ac...
Our client is seeking a Helpdesk Technician in Framingham, Massachusetts (MA). The Helpdesk Technician assists with all functions of User Services. This position provides effective Tier 2 frontline user support and desktop assistance for faculty, staff and students as well as technology support and troubleshooting for classrooms, public, meeting and other instructional spaces. Responsibilities of...
Kforce is looking for Helpdesk Analyst candidates for one of the nation's leading health systems and academic medical centers in Houston, Texas (TX). Responsibilities: Under general supervision, provides first level customer support Receives and process inbound communications to the Help Desk from internal customers Typically able to resolve less complex problems immediately and quickly escalates...
Individual will provide hardware and software user support; configure equipment to conform to company standards; perform routine hardware maintenance and/or coordinate hardware repair with vendor; maintain hardware/software inventory; provide IT orientation to new employees; utilize helpdesk software to track support issues. An Associate’s degree, preferably in information technology or business,...
Spanish-English Bilingual or English Only Customer Service / Desktop / Helpdesk Do you also speak Spanish and able to write in fluent English? We are looking for Spanish-English Bilingual or English Only Customer Service / Desktop / Helpdesk. These are opportunities for long-term contracts with several turns. Our client is interviewing immediately. Hola! ¿Hablas español? Estamos en busca de servic...
Convergence Training produces high-quality eLearning software for industrial and manufacturing clients. We are looking to add another full-time representative to our helpdesk support team. The primary responsibility will be to log, reply and escalate (as necessary) incoming helpdesk inquiries. This position will be the first level of support and response for our clients. We are looking for someone...
Duties: Create and assign tickets within IT Helpdesk Software. Attend to the IT helpdesk phone. Program and develop new screens, menu structures, and document forms in the relevant application. Consult with end users to gather information about program needs, objectives, functions, features, and input and output requirements. Ensure updates to all programs are implemented after careful testing. De...
Job Summary Description Provides technical support for desktop/laptop computer systems, network components, telecommunications and other systems as required. Escalates advanced incidents to second-tier technicians. Interacts effectively with internal customers to resolve incidents and fulfill requests. Follows documentation standards and procedures for operations. Actively seeks opportunities for...
Modis is looking for Technical Helpdesk for a long term contract to hire opportunity in St Louis. The shift is Monday-Friday and hours are 7:30-4:30pm. Requirements: · Looking for 1st level help desk analysts. These are primarily phone with some email/chat support. · Looking for someone with 1+ year IT help desk experience. · Wants go-getters, that can be trained, mold and then after some time mov...
Overview This role is part of a highly skilled IT team responsible for supporting my client's IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. Working hours will change and you will most likely to be working shifts on the helpdesk. You must have good business acu...
Our client is in immediate need of a Helpdesk Support Analyst. Duties: The Service Desk Analyst acts as primary contact for all Information Technology (IT) customers. Responds to all customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to client computer users. Provides first level technical solutions, eith...
Helpdesk Technical Phone Support, Desktop Support with 1-2+ years of experience. This position pays $16-18 an hour. Tasks will include: - Provide level I & II support in a Windows XP and Windows 7 environment. - 50% Phone Support and 50% Desktop Support. - Troubleshoot software, hardware, peripherals, desktop computers, monitors, printers - Support Exchange and Active Directory. - Document trouble...
Daily responsibilities of the Junior Helpdesk Support Specialist in Atlanta, Georgia (GA) include: Provide Level 1 phone support Handle minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support Maintain, develop and support personal computers, servers, local and wide area network, software, and data communications technologies throughout the company, t...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Helpdesk and Product Support Specialist Chicago, IL Full-Time $35,000 - $50,000 Posted 4/18/2014 Brandon Baier is recruiting for this position. Email your resume to Brandon Apply Job Details If you are a Helpdesk and Product Support Specialist with experience, please read on! We are an International Software Soluti...
Pinnacle Partners is working with a client seeking a helpdesk supervisor that will manage a team of less than five. They are in need of a change agent that will evaluate and make new recommendations on processes and procedures for helpdesk, and manage the team. The helpdesk team does well with fixing user issues; but they currently have no formalized process in place to track how many tickets are...
Uber's Better. Make Up To $20/hr. Work Whenever & Get Paid Weekly!
Earn Money on Your Own Time; Become a Representative Today!
Speak to Certified Techs & Fix Computer, Call 1-855-856-9657(TollFree)
Customer Service Positions Open. Hiring Now - Apply Today!
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Answers for Helpdesk Jobs
Questions & Answers Powered by Yahoo! Answers
I was wondering, what are some good jobs when it comes to computers? Maybe what I see as good is different from anyone else, but I at least would like to make 50-60k a year. Higher is always better. W...
What computer Jobs are in University?
I'm intrested in computing what type of jobs are in griffith university or any university in Qld
Is an IT Helpdesk Technician a blue or white collar job?
And does it depend on where you work at such as a school versus a law firm?
Which job is better - helpdesk or deskside support?
Hi. I'm currently doing helpdesk at 17.00 dollars an hour. While I have heard and seen hell stories from other people, my contract is pretty laid back. Just get like 4 calls a day, but lots of emai...
Customer Service Career Tools
Help Desk Analyst
$29,120.00 - $58,240.00
Typical Salary for Help Desk Analyst
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Analyst
Provides first-level support to users by researching and answering questions; resolving problems; providing resources.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Improves client references by writing and maintaining documentation.
Avoids legal challenges by monitoring compliance with service agreements.
Popular Helpdesk Articles
Customer Service Resume Tips
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.