Helpdesk Manager Jobs
We currently have an opening for a Helpdesk manager with the ability to guide and motivate technicians. The successful candidate will manage the work, measure the performance and help plan solutions. The ideal candidate will have experience with Remedy force in generating reports and analytics regarding ticket tracking, open close ticket ratio etc. Technical knowledge is important, but this role i...
Amplify Insight is harnessing the power of data and coaching to raise the level of performance of districts, teachers and students. Insight provides districts and states across the country with educational assessment and analytic solutions that measure student learning and drive personalized instruction. By making data actionable in real time, our Insight products and services help teachers and ad...
Lending Solutions offers loan origination systems for mortgage, home equity, consumer and business lending; electronic lending technology; a contact and servicing center; and business process outsourcing solutions. Position: Helpdesk Supervisor Position Purpose: You will be responsible for the daily management of a call center team at our Amherst, NY office. The team is responsible for guiding cus...
Helpdesk Team Manager Falls Church, VA Requisition ID: 718 Travel: None Shift: Monday - Friday 7:45am - 4:45pm OR Tuesday - Saturday 4:30pm - 1:00am Job Description The Helpdesk Team Manager will provide oversight of a contact center team in support of the state and federal implementations of 10-12 health insurance exchanges systems. The Team Manager will work with system owners to understand recu...
Hello all. This is an immediate back fill in Edison NJ. This will be a 3 month contract position and may go permanent if the person who went on leave does not come back. This is an opportunity to grow within a well-known organization and thrive. Please get back to me immediately. We are looking for a recent grad with 1-3 years experience max and recent phone support and helpdesk skills. An A+ is i...
Company Overview: ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering o...
Summary: The IT Help Desk Manager will provide oversight to the Help Desk staff ensuring overall efficiencies, support, and solutions for the end users. Managerial responsibilities include incident prioritization, resolution of end user requests, ITIL change management best practices, and socialization of these procedures to IT and supported end users. This person will manage a multisite helpdesk...
Telesis Corporation Colorado Springs, 80915
Provide exceptional support for specified FDA ORA Applications and serve as thecond point of contact for FDA end-users and Tier 1 agents. The Tier 2 Support analyst performs Tier 2 end-user support for ORA Application support questions, FDA Apps-wide research and analysis, resulting in written recommendations for a variety of strategies and solutions. Partnering with business representatives at al...
Requisition # 13-1642 Post Date 11/27/2013 Title Helpdesk Support Specialist - Law Firm Shift Wed-Sat, 9pm - 8am City New York State NY Description The Systems Support Specialist is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination software and systems support, basic troubleshooting, and incid...
Helpdesk Department Technician System Department Technical Skills: • Windows desktop technologies • Microsoft Office Product Support • Helpdesk Software or Procedures • Accounting Industry Software a Plus but not required • Basic desktop hardware support and Troubleshooting Soft skills: • Pleasant and positive attitude • Great communication with other staff and management • Great Client Phone skil...
Requisition # 13-1578 Post Date 11/11/2013 Title Helpdesk Support Specialist - Law Firm Shift Mon-Fri, 9am - 6pm City New York State NY Description The Systems Support Specialist is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination software and systems support, basic troubleshooting, and incid...
Requisition # 13-1514 Post Date 11/11/2013 Title Helpdesk Support Specialist - Law Firm Shift Mon-Fri, 12:00pm - 9:00pm City New York City State NY Description The Systems Support Specialist is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination software and systems support, basic troubleshootin...
Helpdesk Analyst – Night-Shift (Friday, Saturday, Sunday, Monday) Suburban Philadelphia PA = Are you a Helpdesk Analyst / Technical Support Analyst seeking to be a part of a company recognized as a leader in their industry? If so, Modis has opportunities with Philadelphia area clientele looking for you! Presently, we have several needs for Helpdesk contractors for a long term opportunity, some of...
We are currently seeking a highly skilled helpdesk support professional with the drive and determination to help us support our client base. This position reports to our Technical Services Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging network computing issues, and is accustome...
The primary purpose of this position is to provide systems analysis, assistance and technical support for WVSOM campus faculty, staff and students. These duties include but are not limited to: installing, maintaining and troubleshooting hardware and software, and creating appropriate documentation relative to Information Technology (IT) tasks. It will be the responsibility of this position to assi...
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and...
Company Confidential Washington, DC, 20004
Support Specialist Washington, DC Information Technology Contract to Hire SUMMARY Responsible for technology support functions and technology administrative functions within Washington DC and Chicago headquarters offices. The Specialist will be responsible for ensuring that business objectives are accomplished through technical support and administrative support. This includes managing IT procurem...
POSITION OBJECTIVE: The Supervisor, POS Tech Support is responsible for the day-to-day supervision of Tier 2 and Tier 1 personnel. Will be responsible for staffing and scheduling of their team as well as ensuring the staff meets all performance standards. In addition, the Supervisor, POS Tech Support will be responsible for ongoing communication with their Co-Supervisor and the Manager, POS Tech S...
The shift is: Monday 4pm-Midnight, Wednesday 4pm-Midnight, and Saturday & Sunday 7PM-7AM. Clearance Required: Active Secret Degree Required: High School Diploma Certifications Required: Security+ Position Description/ Scope of Work: Swing shift on systems monitoring team for a large Enterprise Network Monitoring System (ENMS). Primary responsibilities include proactive monitoring and troubleshooti...
S.P. Richards Company, a wholly owned subsidiary of the Genuine Parts Company (GPC:NYSE), distributes a wide spectrum of business products to office products resellers throughout the U.S. and Canada. These products include consumable office supplies, office furniture, computer supplies, consumer electronics, and janitorial and breakroom supplies from all of the major industry manufacturers. The co...
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Answers for Helpdesk Manager Jobs
Questions & Answers Powered by Yahoo! Answers
If you were sexually harrassed on the job, what would you do?
This person is a friend and manager, but clearly out of his damn mind. I prefer the female point-of-view, but appreciate all answers. Small, privately owned business and the owner was notified.
Will the Comptia A+ certificate get me an IT helpdesk job?
I already hold a bachelors degree in Business IT. If I supllement my qualifications with an A+ certificate would this be enough to get me through the door and into an entry level helpdesk role? Also w...
Can a person realistically get a good paying job if they have an A+, Net + and Security + cert? And ...
Could he or she possibly make?
I'm looking for a consultant to assist in consolidating Information Technology policies and...?
...procedures Houston area. The policies for each company are already written, but need to be consolidated to retain some specifics, but be high level enough to be applicable to the entire organizatio...
What is you opinion of overseas call centres?
At the weekend I spent oven an hour on the phone to my broadband suppliers helpdesk. I found it incredibly frustrating as the person on the other end of the line made me spell practically every word I...
Customer Service Career Tools
Help Desk Manager
$35,360.00 - $97,000.00
Typical Salary for Help Desk Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Manager
Provides first-level support to users by developing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Improves help desk quality results by studying, evaluating, and re-designing processes; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; developing and providing workstation training.
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