Helpdesk Manager Jobs
Helpdesk Administrator Req 12104 Velcro USA Inc., the leading manufacturer of hook and loop fastening systems, is currently seeking a Helpdesk Administrator in Manchester, NH. The Helpdesk Administrator will provide technical support for the Velcro companies’ computer systems and applications to local and remote users. They will also investigate and resolve software and hardware problems of comput...
Reliant Renal Care, a growing dialysis company, headquartered in Media, PA, is seeking a full-time Desktop/Helpdesk Analyst. Under the direction of the IT Manager, is responsible for supporting RRC's IT Systems, Software and Infrastructure. Position will provide phone support to remote employees and desktop support to local employees. DUTIES AND RESPONSIBILITIES: Provide Desktop/PC Support for Rem...
Senior Technical Support, Desktop Support to provide desktop support and some helpdesk support in a Windows environment for a contract to hire position. Responsibilities: Providing desktop and helpdesk support for hardware, software, application and network issues Supporting workstations, laptop and servers in a Windows 7, 8, and Windows 2008, 2012 environment Printer and scanner support Troublesh...
Essential Functions: · Under the supervision and direction of the Adjuvant Program Manager this position will support the existing team by providing first level assistance to support general AFRS hardware and helpdesk taskings. · May collect, clean, and dispose of hardware. · May assist Equipment Custodians with handling issues for both the field and AFRS headquarters · May track and report on ite...
Pros2plan LLC, A Spinnaker Company is now hiring for Application Specialist / Tier 2 helpdesk (MS Dynamics AX Reqd) Location: Richmond, VA Bill Rate: Open Duration: Full time *US CITIZENS ONLY MAY APPLY* Position responsibilities: An application specialist has a proficient level of knowledge of the assigned application(s) and has an expert level knowledge in or more areas of the application(s). He...
Greetings, We are currently looking for ‘HelpDesk Support (Mac OS)’ to support one of our clients with the following skills: Role: HelpDesk Support (Mac OS) Duration: 6 months Location: San Bruno, CA. Rate: DOE Job Description: 3+ years or more of Mac support skills in an enterprise environment (300 users or more) Mac engineering experience would be a plus, but this is a support role. Great custom...
Position Summary: Reporting to the PC Systems Manager, this position provides the communication and technical skills to assist PC users with operation, upgrade, maintenance and troubleshooting of their PCs and all related peripheral devices. The Help Desk Representative is to provide 1st level support over the telephone and through emails. The Help Desk Representative is responsible for entering a...
Bilingual (Japanese/English) IT Helpdesk Engineer (TIER 2) We currently have an opening for Bilingual (Japanese/English) Helpdesk Engineer (TIER 2 level). This position assesses and troubleshoots computer support problems and resolves problems of users in both English and Japanese. We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication (writt...
Position Description The Customer Support / Tech Support/ Helpdesk Service Technician will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment an...
6mo contract doing helpdesk, light desktop and migration support Roll will be covering for current HD person while on vacation then moving into a support and basic deployment role of Microsoft office 2010 packages via Dell Kace Agent. Packages are already assembled so no packaging skills are necessary but could be a plus. Familiarity with Dell Kace Agent is also a plus. Windows 7, Office 2010 migr...
CHENEGA TECHNICAL INNOVATIONS Company Job Title: Helpdesk Administrator III Chenega Job Title: Proposal Clearance: Background Check Location: Albuquerque, NM Reports To: Program Manager FLSA Status: Exempt, Full Time, Regular Prepared Date: 6-21-2014 Approved Date: 6-21-2014 This position is contingent upon contract award. Summary: · The Helpdesk Administrator III will support the helpdesk/call ce...
CHENEGA TECHNICAL INNOVATIONS Company Job Title: Helpdesk Administrator IV Chenega Job Title: Proposal Clearance: Background Check Location: Albuquerque, NM Reports To: Program Manager FLSA Status: Exempt, Full Time, Regular Prepared Date: 6-21-2014 Approved Date: 6-21-2014 This position is contingent upon contract award. Summary: · The Helpdesk Administrator IV will support the helpdesk/call cent...
This Helpdesk Analyst will be the first point of contact for internal corporate IT support calls. They will be supporting 50,000 users nationwide and 10,000 desktops/laptops. They will be working on a team of 35-40, taking 28-45 tickets per day. This will be 100 percent remote support, but each ticket will be a mixture of Chat, Phone, and Self-Service so the person must be able to multitask betwee...
Help Desk Supervisor Seeking a hands-on helpdesk supervisor to oversee the user support operation in the organization. We have 500 users at 8 locations across the east coast. We need a technical leader to manage the help desk operation and user initiatives. Reporting directly to the I.T. manager, the person will lead a team of two helpdesk specialists to provide technical supports to users within...
Experis IT is working with a top client of ours to identify a Case Manager / Help Desk Analyst to join their team for a long-term contract role in San Antonio, Texas. The ideal candidate must have a strong Help Desk background and experience working with court/legal case management. Job Requirements: High skill level and experience is REQUIRED for the following: -Help Desk experience -Troubleshoot...
MasterGraphics Inc., the Midwest’s largest independent seller of CAD solutions has an immediate opening for a Software Support Technician with our award-winning technical team. The Software Support Technician will be responsible for the administration of the entire cycle of software technical support cases. About the opportunity The Software Support Technician will successfully maneuver in a fast-...
#128-14 Financial ERP Support Accountant / Oracle Apps Functional Support Pittsburgh, PA. Full Time Oracle Applications Oracle Financials Local Candidates Only Supporting West Coast and Hours will be 11-8 (Friday done by 5 but on call till 8) This position is 90% a functional support role so there will be a lot of customer facing and phone work. The manager is primarily looking for someone that ha...
The individual will be responsible for providing overall support to end-users via phone, remote-access and desk-side support. Must have an ability to resolve problems quickly with little impact to the end-users. The Help Desk Analyst must be able to manage time effectively and complete required projects on time. Key Responsibilities: Help Desk support, including, but not limited to, receiving tele...
JOB SUMMARY Supports the Virtual Desktop Infrastructure (VDI) operations by designing, configuring, testing and maintaining production and test VDI environments for both internal and external remote access. Provides a technical leadership role with the VDI environment, as well as with the IT Support Center Technicians. Helps to coordinate the day to day and project activities of the IT Support Cen...
RESPONSIBILITIES: Our Los Angeles, CA based client is looking for a highly technical and extremely motivated individual to join an ever growing support environment. This is a great opportunity but a temporary position with this company. Job Duties: * As an IT Service Desk Technician, the candidate will field requests for all software and hardware related issues raised by the company employees This...
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Help Desk Manager
$35,360.00 - $97,000.00
Typical Salary for Help Desk Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Manager
Provides first-level support to users by developing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Determines help desk requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing applications.
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