Helpdesk Manager Jobs
Does working for the leader in the Aerospace industry sound like the professional challenge you are seeking? Kapco Global offers significant opportunities for career growth and advancement. Everyone here wears many hats and gets exposed to a variety of challenges. You'll be working with an award-winning team of top-tier talent with an impressive track record of success and achievement. We are cur...
Position Summary: The Helpdesk Manager is a member of a team-oriented staff and shares in the responsibility of providing the St. Olaf community with technology support services. The Helpdesk Manager is responsible for developing a robust umbrella of support services that ensures that client questions and problems are resolved in a timely and professional manner. The position serves as the main s...
Urgent need for experienced full-time IT Helpdesk Manager / Team Lead / Shift Supervisors in Orlando, FL. Permanent / Full-time roles, paying circa $50-$55k base salary Immediate start, day shift Complex Enterprise environment Based slightly North of Orlando - near Lockhart / Maitland A renowned Life Sciences focused company is setting up a Global Centre of Excellence for their Helpdesk Suppo...
Secure Mission Solutions, a Parsons company, is anticipating a need for a Helpdesk Manager to join our team in Washington D.C. The Helpdesk Manager will be responsible for management, scheduling and daily supervision of Incident Responders for an Enterprise Security Operations Center (ESOC). In addition, the candidate will provide Senior Incident Response support. The ESOC is the central organizat...
Southwest Search LLC Dallas, TX
Helpdesk Manager Great full-time opportunity for a Helpdesk Manager with our client in Uptown. In this role you will oversee a team of five Support Technicians supporting an enterprise level user base and multiple locations nationwide. You will be working in and supporting the 300 person headquarters in Dallas as part of that user base. You should have at least five years managing a helpdesk env...
DCV Technologies Glouster, OH
Helpdesk Manager/IT Support Desk Manager Fantastic opportunity for an experienced and proven Helpdesk Manager with strong Microsoft Technologies experience to join a international organisation based in Witney Oxfordshire. As well as a great salary the role comes with amazing benefits packages. Must have current experience in running a Help desk function, managing teams across IT desktop systems a...
SofTec Recruiting Charlotte, NC
SofTec I.T. has the following permanent direct hire position available in Charlotte, NC: Responsibilities: This is an exciting opportunity for a talented Helpdesk Services Manager to manage the client's in-house global IT service desk worldwide. This is a key leadership role, having responsibility for the operational management and strategic direction of the team whilst ensuring the highest leve...
HAYS SPECIALIST RECRUITMENT LIMITED Orlando, FL
Urgent need for experienced full-time Helpdesk Manager / Team Lead / Shift Supervisors in Orlando, FL. Permanent / Full-time roles, paying circa $50-$55k base salary Immediate start, day shift Complex Enterprise environment Based slightly North of Orlando - near Lockhart / Maitland A renowned Life Sciences focused company is setting up a Global Centre of Excellence for their Helpdesk Support ...
Robert Half Technology Houston, TX
Job Description: Ref ID: 00350-9695080 Classification: Help Desk/Tech Support Mgr Compensation: $95,000.00 to $105,000.00 per year Local Real-estate Company is seeking a Help Desk Manager with a BS/BA degree in Computer Science, Master degree a plus. Technical Support certifications are extremely valuable as you will be leading a team. This Service Desk Manager role will require 5 years experi...
Cynet Systems Dallas, TX
Apply Now ? Apply to this Job Send me a message:I'm interested in your Job #1665255: Helpdesk Manager - Dallas, TX job in Dallas, TX. Please contact me about the position. Name: Email: Phone: Attach your resume Get Job alerts for jobs like this Become a Bullhorn Reach member and receive employment updates By providing us with your information, you agree to become a Bullhorn Reach User, a...
Birmingham-Southern College Birmingham, AL, 35202
Birmingham-Southern College has an opening for a Helpdesk Manager in the IT Department. The Helpdesk Manager is responsible for overseeing helpdesk requests and providing support or information to assist users in troubleshooting. This position serves as the first point of contact for users to ask questions and maintains an open line of communication until implementation of a resolution. The Helpde...
Smartronix San Diego, CA, 92140
The Helpdesk Manager shall provide and manage the RDT&E Service Desk Support team. This includes: Using ITIL best practices to ensure all RDT&E IT related incidents are documented, assigned, communicated, and either resolved and closed or as appropriate escalated and reassigned to higher support tiers; Define, create, qualify, execute, manage and resolve service / change request packages for deliv...
Company Confidential New York City, NY, 10018
The primary role of the Help Desk Coordinator is to manage all incidents reported to the help desk. This person is responsible to document, assess, resolve, and/or escalate issues as appropriate, initiating customer contact. This person will provide status information throughout the resolution process to ensure effective communication and customer satisfaction. The Helpdesk Coordinator answers, ev...
VIP Helpdesk Tech/ VIP Manager Location: Fort Belvoir VA Client: Federal Active Clearance and IAM level II certification We need Helpdesk Manager level 2 / 3 for DLA , Heavy on desktop support + Remedy Ticketing . Candidate will be dedicated and assigned as helpdesk manager to any VIP like ( Military General / Colonel )...
Position: Help Desk Analyst Description : Provides end user support on a variety of moderately complex technical issues. Candidate should have the ability to be a proactive team player in a fast paced environment that can identify, research and resolve technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem...
Robert Half Skokie, IL
Salary $80,000.00 to $110,000.00 per year Description A company that has been in business for over 100 years is looking for a full time direct hire Helpdesk Manager! A well known business located North of the City is looking for a full time Helpdesk Manager to join their team. In this role you will be managing a team of 3 direct reports and up to 20 remote staff as they are hired on for their ...
Cvscreen Bella Vista, AR
Service Desk Manager - Altrincham Service Desk Manager - ITIL - Altrincham / South Manchester £38K Role Overview A Service Desk Manager / Helpdesk Manager is required by a leading distribution company based near Altrincham in the Cheshire / South Manchester area. The successful candidate will be responsible for managing a small team of service desk / helpdesk staff and it is highly desirable to...
Greenberg Traurig Houston, TX
Job Description: Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity in the Technology Department of our Miami (Doral), FL office. We offer competitive compensation and an excellent benefits package. Position Summary The Technical Support Supervisor is responsible for operations and oversight of a team of 10-15 call center technical support represen...
Dice San Francisco, CA
Company: Advent Software Advent Software, Inc. (NASDAQ:ADVS), where highly skilled professionals power the market in automated solutions for investment professionals, is currently seeking a highly motivated Global IT HelpDesk Manager based at our San Francisco office. Advent’s quality software, data, services and tools enable financial professionals to improve service and communication to their c...
Enterprise Information Services New Orleans, LA, 70130
Overview: This position supports the Space and Naval Warfare (SPAWAR) Systems Center Atlantic, New Orleans Office - a full-service provider of information technology services and integrated enterprise solutions. The organization offers a comprehensive range of information technology products and services – from requirements identification and analysis, systems and production engineering, telecomm...
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Customer Service Career Tools
Help Desk Manager
$35,360.00 - $97,000.00
Typical Salary for Help Desk Manager
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Help Desk Manager
Provides first-level support to users by developing problem-solving resources; managing staff.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes help desk human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Writes or revises user training manuals and procedures; develops training materials such as exercises and visual displays.
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