Helpdesk Manager Jobs

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1000+ Helpdesk Manager jobs found on Monster.

Jobs 1 to 20 of 2554
Position Title: Helpdesk Manager Job Summary: Responsible for the management of the day to day resolution of problems and issues communicated to the helpdesk by the user community. Analyze outstanding tickets to determine the best resources required to close them in a timely fashion. Work with internal IT management to ensure appropriate resources are assigned to support helpdesk functions. Prov...
Our client is currently seeking a Helpdesk Analyst. The individual will be responsible for providing overall support to end-users via phone, remote-access and desk-side support. Must have an ability to resolve problems quickly with little impact to the end-users. The Help Desk Analyst must be able to manage time effectively and complete required projects on time. B. Key Responsibilities (Critica...
JOB SUMMARY As a key member of Information Services, this position is responsible for all aspects of IT support and network administration including servers, desktop systems, communications hardware/software and office systems. ORGANIZATIONAL STATUS This position reports to the Manager of Information and periodically works with all development staff. ROLES & RESPONSIBILITIES Helpdesk/Applicat...
Sutherland Global Services is looking for a Tier 2 Helpdesk Technician. This exceptional individual will work in a team-oriented environment to solve technical problems, and will offer advice on ways to increase the value of our client’s products. We are looking for a technically advanced people-person to shine a whole new light on what it is to provide customer satisfaction. If this is you, let’s...
Sutherland Global Services is looking for a Tier 1 Helpdesk Technician. This exceptional individual will work in a team-oriented environment to solve technical problems, and will offer advice on ways to increase the value of our client’s products. We are looking for a technically advanced people-person to shine a whole new light on what it is to provide customer satisfaction. If this is you, let’s...
The Manager of User Services is responsible for providing Helpdesk support services to Town Departments including software, hardware and peripherals in support of the mission of the Department. Employee is required to perform all similar or related duties. Supervision Required: Under of the general direction of the Network Manager, the employee plans and carries out the regular work in accordance...
The primary role of the Help Desk Coordinator is to manage all incidents reported to the help desk. This person is responsible to document, assess, resolve, and/or escalate issues as appropriate, initiating customer contact. This person will provide status information throughout the resolution process to ensure effective communication and customer satisfaction. The Helpdesk Coordinator answers, ev...
Our client is a well known global provider of technical support services with their corporate headquarters located in Wilmington, MA. They are looking for an experienced Helpdesk Manager to come aboard and take the reins by building their own team and work with some of their current partners such as IBM and Apple. The Helpdesk Manager will develop and implement activity metrics, evaluate issue re...
KSH Solutions, Inc., a Leading Provider of Cyber Security and Engineering Services and Solutions to U.S. Federal Agencies is currently looking to add a Helpdesk Manager to our team in Charleston, SC. The Helpdesk Manager will be responsible for managing a Helpdesk that supports a Global Enterprise. The Helpdesk Manager will manage a team who addresses technical and IT support requirements and res...
Job ID: IRC14450 Company Name: Clark County Location: Vancouver, WA Close: First Review 01/23/2015, then open until filled HELPDESK SOFTWARE REPLACEMENT MANAGER-PROJECT (PROGRAM MANAGER I) CLARK COUNTY’S Infrastructure Servicesis seeking qualified candidates to be part of our dynamic public service organization. HOW TO APPLY: For complete details and to apply on-line, visit our website at ...
RESPONSIBILITIES: Kforce has a client seeking a Helpdesk / IT Technician located in Euless, Texas (TX). Primary Objective(s): Provide service desk, desktop and network support. Complete assignments that are part of complex technology projects Functional Responsibilities: Provide service desk, desktop and network support Assist the BT Service Desk team members to resolve complex service desk ...
RESPONSIBILITIES: A reputable Kforce client in Deerfield, Illinois (IL) is looking for a Tier 1 Helpdesk and Network Support Member. Responsibilities: Handle, troubleshoot, process and resolve all incoming problems/requests/questions submitted based on the defined service levels Follow the defined Service Center guidelines that include procedures on creating/updating/closing tickets, prioritiz...
Position Description The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effecti...
We are currently seeking a Helpdesk Team Lead/Technical Team Lead to work in our Philadelphia, PA or Harrisburg, PA office. The Helpdesk Team Lead will be responsible for the day to day service desk operations while helping to build a high performance service delivery group and owning the helpdesk platform and system The Helpdesk Team Lead will work closely with the IT Operations Manager to establ...
Supporting internal employees and external users with hardware and software issues Troubleshooting phones, printers, healthcare applications, email, and networking devices 50/50 Networking/system support Taking about 100 calls a day Communicating with doctors and nurses to walk them through troubleshooting applications and systems 4 year degree 3 to 5 years of experience supporting hardware ...
New York-New York City - HELPDESK-LEVEL I Helpdesk Support Analyst (level 1) Reporting to the Service Desk Manager and the Service Desk Team Leads, the Computer Technician provides computer hardware, software and networking support for internal clients. Position Activities • Responds and fulfill users inquiries via electronic mail in a timely fashion; Routes and directs inquiries to appropriate g...
Helpdesk Analyst This position is responsible for helping end-users over the phone who are having any computer related hardware or software problem for the hospitals Information Systems. Problems may be related to… · Troubleshooting Network and Systems issues. · This position may also have responsibility for responding to questions regarding the functionality, performance and availability of b...
The Loch Harbour Group (LHG) is looking for qualified candidates to fill the following position: Sr. Systems Engineer – Sr. Technical Specialist Position Description: A Systems Engineer with demonstrated ability to perform network operations, engineering systems development and warranty and maintenance support. Network Operations: Services to include operations, maintenance, network infrastruc...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive business transformational solutions, assisting our clients to revolutionize the customer experience. We are an award-winning premier technology services provider offering contact center, web and speech-enabled self service applications with Professional Services, Premise and Cloud Services...
Kelly IT Resources is currently recruiting for a Desktop Support Technician (IT Service Desk) Type: Long term contract Location: Lake Oswego, OR The Technician, IT Service Desk will provides support for end point devices, central IT components, back office- and enterprise applications for end users of all business units (Sales/-support and Marketing, Finance , Manufacturing, R&D and others) and...

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Customer Service Career Tools

Help Desk Manager

Salaries

$35,360.00 - $97,000.00
Typical Salary for Help Desk Manager
(340 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Bachelor's
45.4%
Some College Coursework Completed
26.1%
Master's
12.2%
Associates
8.8%
High School
4.6%
(238 Respondents)
Source: Monster.com Careerbenchmarking Tool

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