Helpdesk Technician Jobs
RESPONSIBILITIES: Our client is seeking a Helpdesk Technician located in the Columbus, Ohio area. Duties: Provides remote technical assistance over the phone during and beyond regular business hours Supports end-user operating systems, enterprise business applications, and miscellaneous software applications Supports end-user computing platforms, mobile devices, printing and miscellaneous hardware...
Helpdesk Coordinator - Inbound Technician Primary Role: Assure the prompt, courteous handling of all inbound requests through ticket creation, triage and assignment. Secondary Role: Monitor overall ticket workflows and timelines in order to ensure all related SLA mandates and company objectives for KPI and CSI metrics are being adhered to by technicians. Tertiary Role: Assist management and Superv...
Helpdesk Technician 3-6 Month Contract Looking for a Helpdesk Technician who can wear many hats. This position is about 70% phones with the balance being comprised of desk side support, user account creation/modification processes, installing software, moving equipment, etc. The successful candidate will have experiencing providing remote telephonic support in a medium volume environment, have goo...
BTI Solutions is a global telecommunication engineering company that offers mobile and system engineering solutions for the telecommunication industry. BTI is currently looking for Helpdesk Network Technician in Ridgefield Park, NJ. Role and Responsibility: Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology Log...
Interactive Business Systems has an outstanding contract to hire opportunity in the Milwaukee area for a Helpdesk Technician. Excellent pay, environment and benefits! Creative, hard working, team player, motivated to advance are key! Please send resume and contact today if you have 1-3 years supporting the following; Skills Ability to support Windows 7, Mac, iOS, Android Ability to assist users ov...
The CSI Companies is currently seeking a Point of Sale Help Desk Technician for a growing restaurant chain based in Jupiter, FL. This is a direct hire full time permanent position paying a base salary up to $50k. POS Helpdesk Technician Jupiter, FL POSITION SUMMARY The POS Helpdesk Technician is responsible for providing computer and software support to all restaurant locations. S/he will perform...
We, Global Vision Technology, Inc., are a Midwest based company providing CAD/CAM/CAE/BOM software, hardware, consulting, and engineering services to the automotive, aerospace, and consumer electronics industries. We have been in business for more than 20 years with a very high level of customer satisfaction. We are seeking a full time Bilingual CAD Helpdesk/Technician (English and Japanese). The...
Hologic is a leader in the development, manufacturing and sales of medical imaging systems and biopsy devices as well as surgical and treatment products, with an emphasis on serving the healthcare needs of women. Hologic, Inc. is also a leading developer, manufacturer and supplier of premium molecular diagnostic products and services that are used to diagnose human diseases, screen donated human b...
Federal Hill Consulting is building a team of Helpdesk/ Migration Support Technicians for a project in Annapolis, Maryland. The goal of this effort is to augment the desktop and mobile user support staff that performs much of the tier 1 and 2 support for our judicial customers. The organization is comprised of approximately 4000 end users in all branches of the system and its supporting agencies....
Exceptional Jr. Help Desk Technician Opportunity! We are currently seeking a full time Jr. Help Desk Technician is to be based in the CTI office in San Rafael, California. This is a rare opportunity to gain valuable IT experience in the personal development culture. The Jr. Help Desk Technician provides technical software, hardware and network resolution to all employees by performing question/pro...
• Perform any necessary diagnostic evaluation of the problem through contact with the user, (either via phone, e-mail, or in-person) and/or use of special tools, such as remote access technology (VPN). • Perform diagnostic, troubleshoot and fix RF guns and related infrastructure. • Able to set up, troubleshoot and repair shipping/metering stations (scales, scanners, label printers). • Able to set...
MasterGraphics Inc., the Midwest’s largest independent seller of CAD solutions has an immediate opening for a Software Support Technician with our award-winning technical team. The Software Support Technician will be responsible for the administration of the entire cycle of software technical support cases. About the opportunity The Software Support Technician will successfully maneuver in a fast-...
Help Desk Technician I Primary Location US-IL-Schaumburg Need Candidates for 7/15/2014 3-month Contract to Hire 1st, 2nd, and 3rd shifts needed Please email resume to ***** Responsibilities will include: Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements Providing quality customer support from an inf...
With direction, the Associate Desktop Technician will provide direct technical support to computer system users; Answer complex and difficult to resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provide desk side support for end users. Responsibilities include:...
LSB Industries, Inc. (NYSE: LXU) is a manufacturing, marketing, and engineering company. LSB's principal business activities, through its subsidiaries, are the manufacturing and sale of a broad range of commercial and residential air-conditioning systems, and chemical products for mining, quarry and construction, agricultural and industrial acid markets. LSB is looking for a desktop support techni...
Newport Corporation is looking for a seasoned Service Desk Technician to join a well-established team whose focus is to ensure technology issues don’t standing in the way of productivity. The structure of the Service Desk is that of a highly effective call center. We leverage an extensive range of tools to remotely assist customers with issues and requests. The Service Desk is a highly effective t...
Our client is currently seeking a Tier 2 Help Desk Specialist for a contract to permanent position in Ft. Belvoir. The successful candidate must have an active Secret Security clearance. Please apply if you are qualified and you will be contacted directly. This job will have the following responsibilities: Use BMC Remedy ticketing queue experience Image workstation computer systems using approved...
*Excellent job opportunity with one of Collabera's premium client* The opportunity Job Title : Help Desk Support Location : Uniontown, OH 44685 Duration : 12+ months Job Description The Help Desk Specialist performs user, operational, and technical support via telephone, email, internet, and intranet, for client associates and external customers in a 7-day week operation. This position serves as a...
The IT Helpdesk Technician works with end users to troubleshoot computer problems to determine the source and advise on appropriate action. This position plays a key role in our IT department to support end users with various hardware and software requests. This role is located out of our Green Bay office. The hours of this role are 8:00am-4:30pm M-F with the flexibility to work off hours for peri...
Position Description The Customer Support / Tech Support/ Helpdesk Service Technician will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET® and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment an...
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Customer Service Career Tools
IT Help Desk Clerk
$20,800.00 - $54,000.00
Typical Salary for IT Help Desk Clerk
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
IT Help Desk Clerk
Keeps customers informed by answering and researching inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Data Entry Skills
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.