It Customer Support Jobs
Job Title: IT Support & Operations Tech Job Number: 13479 Location: Glendale, CO Compensation: DOE Assignment Length: Contract Please speak with Ashlee Dictor for more information Description: Under immediate supervision of a Lead, responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers. Includes problem recognition...
At einformatics, we are adding to our team of experienced RIS and EHR Service Associates. We have an expanding client list that we need to provide with best in class service, with the best resources available. If you have considered a career in the fast growing Healthcare IT segment, we may have opportunity for you. This position is a full-time. The ideal candidate will have healthcare software ex...
We are currently seeking a Help Desk / IT Support Specialist within our IT department. This position is responsible for hardware, software, and network support for all CES employees within the United States. The IT Support Specialist will serve as the first point of contact for end-users with IT issues and will maintain, troubleshoot, repair, support and upgrade various pieces of IT equipment, inc...
We are looking for a Sr. IT Field Support! Our customer in the oil and gas industry is seeking an experienced Sr. IT Field Support. This is contract position. Do you have advanced Windows XP/7, Active Directory, SCCM experience? If so, we would like to talk with you. Our customer is a Fortune 100 Company, and a foot in the door has the possibility to open additional opportunities. Many of our asso...
Senior IT Support Engineer About UnbreakableIT: UnbreakableIT is a nationwide managed services provider (MSP) that delivers the highly available, secure, and flexible IT systems needed by businesses to compete in the marketplace. We provide comprehensive IT support on premise and remotely for small to medium businesses in the Orlando, FL metro area. We have an immediate opening for a full-time exp...
IT Deskside Technical Support - Critical Environment-WD30009342 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategie...
Real Estate One, Michigan's largest Real Estate Company, also has affiliated services of Mortgage, Title, and Insurance. The company is looking for a Help Desk Support to work some of REO's sister companies. This customer focused, full time position is located in Southfield, Mi Job duties include: Answering/ and or directing IT questions/concerns via phone and email as per company policy. Takes ap...
Department: Client Service Team Reports to: Service Manager Summary Accelerate your IT career and get exposed to advanced business technology. Design Red has established itself as South Florida's premier IT Service firm. We have experienced continued growth servicing some of South Florida's most prestigious companies. By joining forces with Design Red, you will be surrounded by the most experience...
My client in Chicagoland area is looking for an IT Support Coordinator for a 2nd shift role. They are looking for a versatile/highly motivated individual who fulfills a multifaceted role; including front line technical support and customer service along with driving, promoting and coordinating standards between the North American and other offices around the globe. As an IT Support Coordinator, yo...
We are looking for a candidate to join our team in downtown Chicago! We are in need of a long term consultant to help with a project. Senior Desktop Consultant Job Description Experience and Skills Good Customer Service Innovative and keeps up to date on current technologies Sharp Technical Troubleshooting and Analytical Skills Support within an Enterprise Corporate environment Strong Business Ana...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful IT Support...
IT Support Specialist for a Growing Medical Device Company! Job Label:PHON-ITSupport If you are looking for the next step in your career as an IT professional and have a continued desire to learn new skills and a possess a drive to succeed, start building a progressive career today by exploring our IT Support Specialist position with Phonak! We are a strong, stable company and as our "go to" perso...
Candidate would be providing 1st level application support for Data Warehouse and analytical appliances. This includes monitoring the daily data load process, installing application scripts, maintaining job schedule, working trouble tickets and working closely with other interfacing and development support teams. Rotating 24x7 on-call support required. Minimum 2 to 4 yrs exp in Tech. Support. with...
IT Support Specialist Duties/Responsibilities Provide customer support for a variety of problems with hardware, software, and peripherals used for INL-specific systems (hereinafter referred to as Out-scope). Assist users with software questions: troubleshoot malfunctions with authorized, Out-scope software beyond the first level of support: and act as Support Liaison between INL users and IRM tech...
Description: Position Description: This position is responsible and accountable for completing incoming Production Support requests; this will include working with a variety of individuals that may include business users, internal and external customers, application developers, QA, project leaders and others to understand and define requirements, designs and to create the respective solutions and...
We currently have an exciting career opportunity for an IT Product Support Analyst, in our Atlanta, GA office. This position will support Aon eSolutions group. DUTIES AND RESPONSIBILITIES Assess and take ownership of problem inquiries from clients. Provide superior Product support for our clients demonstrating analytical thinking, excellent communication skills and dedication to customer service e...
IT Technical Support-120945 Johnson Controls is a global multi-industrial company with core businesses in the automotive, building and energy storage industries. Our 170,000 employees create quality products and services to optimize energy and operational efficiencies of buildings, energy storage and interior systems for automobiles. Through our growth strategies and by increasing market share we...
The Systems Support Specialist is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include providing a combination software and systems support, basic troubleshooting, and incident management documentation. Job Responsibilities : Provide support to end-users for common office software applications. Software applications sup...
IT SUPPORT SPECIALIST Job Overview: The IT Support Specialist is a key member of MassCEC’s Corporate Division, reporting to the IT Manager. The IT Support Specialist is responsible for hardware, software and network support for all of MassCEC in a 24 X 7 environment. The IT Support Specialist will serve as the first point of contact for end-users with IT issues and will maintain, troubleshoot, rep...
Company Confidential Dublin, OH
DIRECTOR -IT SUPPORT Position Overview Reporting to the VP of IT Solutions. Supporting responsibilities include, but are not limited to: Manages technical restaurant support team focused on delivering solutions and service that exceed customer expectations to company and franchise restaurants. Leads the development and implementation of support strategies to improve customer service, restaurant up...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Supports customers by forming and maintaining user groups; providing resources and problem resolution; maintaining a help desk, technical services center, and field services; disseminating new product information.
Accomplishes customer support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
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