It Customer Support Jobs
STRUCTURAL collaborates with clients to improve infrastructure by combining our award-winning specialty construction, repair and maintenance services with our proprietary technologies to provide innovative solutions for demanding engineering and construction challenges. With over 35 years of success in the industry, we have earned recognition as one of the construction industry’s leading specialty...
Summary: Provide user support and customer service on company-supported computer applications andplatforms. Troubleshoot problems and advise on the appropriate action. Essential Duties and Responsibilities: Campus Vue Software experience a plus. · Identify, troubleshoot, research, support and resolve customer IT issues. · Escalate issues to appropriate technical personnel when necessary. · Provide...
Trade Street Consulting has been asked to assist a growing company that prides itself on having a very welcoming, motivated - yet laid back personality, with an excellent track record on employee retention. Through interaction with many levels within this company, we have learned that the employees seem to truly value their work, their environment and the company’s ability to create opportunity an...
Computol, Inc., a Microsoft Certified Partner, is seeking a Customer Support Engineer. The purpose of a Customer Support Engineer is to assist customers with network, hardware, software, security, VoIP and cloud application issues while maintaining the company’s vision, values, purpose and goals. The Customer Support Engineer must be able to work independently and as part of a team. Strong communi...
Company Description: Impact provides tools and technologies to help public safety agencies access, manage and analyze data. These tools give public and private agencies actionable knowledge to help protect public safety officers and those who they serve. Impact has been in business for over 30 years and has held the number one market share in New York State for over a decade. Impact has won numero...
CMIT Solutions of South Charlotte provides information technology support for small and mid-sized businesses. Our offices in Matthews and Raleigh work with other CMIT Solutions locations across the US to provide excellent IT support to businesses in healthcare, engineering, financial services, legal services, accounting, distribution, and manufacturing. Our Matthews, NC team has an immediate openi...
We're looking for a sharp team of Level 1 to Level 3 IT technicians to work a local project. You may choose your location and dates or work. For some, there may be an opportunity to convert to full time. Excellent company! Details will be shared up receiving application. Lodging is paid in addition to the hourly rate. Dates to follow Rates will range from: Level 1: $12 -$14 / hr Level 2: $13 - $1...
Careers at See's Work is Sweet! 'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 200 retail shops across th...
SPARC, LLC is seeking qualified candidates for an IT Support position in the Charleston, SC area. Our unique culture has made SPARC the fastest growing technology company in Charleston! SPARC prides itself on offering forward-thinking and innovative software solutions in a fun, culture driven environment. We are a three-time consecutive winner of Best Places to Work in SC and we keep the momentum...
IT Aftersales Support opportunity with Rezdy in Down Town SF. Rezdy is a highly successful startup that originated in Australia and has now opened a location in DT SF. They offer a casual dress work environment, somewhat flexible work schedules, competitive pay, a fun work environment along with an amazing product. This is an excellent opportunity to join this company at the ground floor with oppo...
Shipshape IT is seeking to grow its marketing ranks to keep pace with its controlled yet considerable growth. Shipshape IT provides fixed-price IT support to small and mid-size businesses in the DC metro area. Position Summary Under the general direction of the President & COO, the Account Executive is responsible for recruiting and acquiring new partnerships and pursuing new business revenue in t...
IT Support Analyst Stanford Law School The IT Support Analyst (ISA) reports to the CTO (Chief Technology Officer) at Stanford Law School. The ISA will focus his/her efforts in coordinating and performing technical support activities for students, staff and faculty at Stanford Law School. The ISA will be assigned Tier I help tickets and be expected to resolve them in a timely manner. Responsibiliti...
We are looking for an experience PC Tech / Desktop support person for a client in Grand Prairie. Responsible for day-to-day support, maintenance and troubleshooting of a Microsoft Windows XP based desktop client-server environment consisting of over 1000 users. Ability to install, support and maintain computer desktops, laptops, printers, peripherals, hardware and software applications. Ability to...
IT Support Specialist will independently manage all incoming customer calls, emails, electronic requests for service and I.T. ticket system queues. Provide timely resolution on incidents within designated Customer Service Level Agreement and perform first call resolution (FCR) for incidents globally and will reroute problem escalations on behalf of end-user to appropriate technical IT groups. Moni...
Company Confidential New York City, NY, 10001
IT Support for ObserveIT www.observeIT.com. ObserveIT, a leading provider of server monitoring and auditing technology, makes life easier for IT managers, security and compliance officers. Founded in 2006, ObserveIT’s fifth-generation system offers IT executives a method to clearly and easily understand who did what, when, within the corporate IT environment. ObserveIT enhances the ability to audi...
Please click on the link below to apply online: https://home.eease.adp.com/recruit/?id=8398561 Summary:Ensures a high level of customer satisfaction by providing first level technical assistance for hardware, software, networking, and other computer-related technologies. Maintains the Incident Management database and provides effective communications to systems users by performing the following du...
JOB OBJECTIVE: The Support Analyst serves as the customer service liaison between corporate associates and the IT department for purposes of prompt incident resolution. The Support Analyst is expected to provide technical support for any issue reported within corporate standards. Must have a solid understanding of relationship between hardware, software and business systems and processes. Ability...
Company Confidential Denver, CO
The Senior IT Support Technician is based in our Denver office that reports to the local IT Site Manager. The successful candidate will provide excellent IT customer support from both a technical and interpersonal standpoint, demonstrate the ability to forge relationships with key business stakeholders and support the business on a daily basis. The ideal candidate is a highly motivated individual...
Company Confidential Maryland Heights, MO, 63043
Our company is seeking IT Help Desk Clerk candidates to add to our team. This position will provide IT help desk and customer support to our customers and dispatch calls to our Field IT Technical team when needed. Primary Duties would include: - Monitor customer networks via Web portal and generate tickets as required - Push software updates as per customer IT policy - Route tickets to applicable...
The Technical Specialist is responsible for responding to IT "problem ticket requests" from business customers, identifying the cause of technical issues, troubleshooting for resolution when appropriate, and/or escalating higher level problems to senior level team members. Specific duties include: Responding to and managing IT problem tickets within a ticket management system in accordance with se...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes customer support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer support objectives by contributing customer information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
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