It Customer Support Jobs
Description PPG: BRINGING INNOVATION TO THE SURFACE PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PP...
Actively seeking bilingual (English/Spanish) IT Customer Support Analysts for global IT call center located in Cary and Research Triangle Park. Job Description: -These positions are both TECHNICAL and ANALYTICAL. IT Support agents will respond to incoming calls from our global clients regarding computer issues. Requirements: -prefer minimum six months IT call center experience. -must have wor...
KBR Gurgaon, TX
Description 1. Provides 1st level support to internal users by identifying, diagnosing & resolving issues related to the configuration and/or use of IT hardware/software. 2. Assists in the seeting and delivering of hardware to end users. 3. Assists in the testing of new/upgraded applications and hardware following clear procedures from upper management levels and documents it for future referen...
Description DUTIES AND RESPONSIBILITIES The candidate will be a team-oriented individual with proven experience in providing end user technical and functional support in troubleshooting the areas in HR (Time & Labor and Payroll), Materials Management (Procurement), Project Systems, Security, and Financial/Controlling (Accounting) within Oracle EBS and/or SAP. Candidate will have a working knowle...
Description KBR have recently opened an office in Chennai and we require an IT Customer Support Analyst (Desktop) to support the new office. The role will include but not restricted to: Responsibilities: Providing 1st and 2nd level support to end users within established service levels Responsible of setting and delivering hardware to end users Participates in the testing, implementation and ...
McKinsey New York City, NY, 10008
Overview The IT Specialist will be responsible for supporting our Tampa Service Center, delivering IT user services to all groups. Detailed Description Provide application support on an as-needed basis for local office teams Monitor service delivery and take steps to improve service where necessary. This includes assessment and installation of servers, laptop and desktop machines, with emphasis...
Orange Regional Medical CEnter Middletown, NY, 10941
Overview: At Orange Regional Medical Center, you'll find the uncommon is common here. You'll find a healthcare leader that still maintains a sense of intimacy and a state-of-the-art facility with a tremendous sense of community. You'll find the benefits you deserve with the rewards you can see. You'll find the advancement, flexibility and resources to advance your career and provide the care that...
Epson America Inc Long Beach, CA, 90802
Epson America, Inc. is dedicated to providing its customers with digital image innovation. Our main product lines are comprised of information-related equipment such as printers, scanners, projectors, cameras, home entertainment and electronic devices. Epson products are known throughout the world for their superior quality, functionality, compactness and energy efficiency. We are seeking an ener...
St. Charles Health System Bend, OR, 97708
Overview: IT - Customer Support Specialist II To deliver superior customer service to St. Charles Health System requiring information technology services, primarily over the telephone in a helpdesk type of environment. Serve as a direct point of contact for customers ensuring that they receive the service or concerns addressed. Provide 2nd tier problem resolution. Responsibilities: (May perform...
Universal Health Services, Inc. Washington, DC, 20319
The IT Customer Support Manager directly supervises the IT Service Center (ITSC) staff and carries out supervisory responsibilities in accordance with the organization's policies. The Customer Support Manager will interview, hire, and train ITSC staff. Including, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and r...
Sotera Defense Washington, DC, 20319
Description: Be part of an exciting Sotera team supporting the dynamic mission of the Federal Energy Regulatory Commission (FERC). You will have the opportunity to implement new IT solutions and be part of a team that provides a full suite of services. We will innovate and deliver work that provides our clients with the tools they need to continuously improve the agency. You have the opportunity ...
The Bank of New York Mellon Corporation Wroclaw, NY
IT Customer Support Spec I ( Job Number: 1316960 ) BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more ...
BNY MELLON Wroclaw, PA
IT Customer Support Spec I (Job Number: 1316960) BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more th...
Aaron's Atlanta, GA
Description Interested in becoming a NSC IT Customer Support Analyst at Aaron’s? As a NSC IT Customer Support Analyst in the National Support Center, you play a vital role in delivering quality customer service to Aaron’s employees. You will play a key role in shaping a customer’s first impression of what it means to receive excellent customer service from within an IT “center of excellence”. Com...
PPG Industries Pittsburgh, PA, 15201
Submission for the position: IT Customer Support Analyst II/ Retail Support - (Job Number: 1400005807)191781...
PPG Industries Cranberry, PA, 16319
PPG: BRINGING INNOVATION TO THE SURFACE PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committe...
Period of Performance: 10/20/2014 – 1/2/2016 Location: Mostly Fairfax, VA , sometimes in Washington, DC Scope: This task requires up to two helpdesk technician subcontractor staff to provide technical support by telephone and email including: proprietary software end-user assistance as well as desktop, laptop and printer troubleshooting and diagnosis. The successful candidate must be a quick st...
Our client is looking for an Identity Operations Analyst. The Virtual Gateway (VG) is the centralized portal for our client which hosts various business applications. The individual hired for this position will support User Identity and Authorization management specific to VG and other clietn applications. Qualifications: Applicants must have at least: 3 years of full-time, or equivalent part-t...
IT Service Desk Technical Administrator Shift - Tuesday to Saturday 6:30 am to 3:00 pm Department Function: The IT Service Desk performs Monitoring & Alerting services that ensure the operational continuity of systems environments by providing globally staffed Operations Centers with 24x7 coverage, for the immediate identification, triage and response to Business Critical application errors, sys...
Integra, Inc. in Anacortes, WA is a rapidly expanding software company housing nearly 100 employees, international sales team, and growing revenue base annually. A mainstay in the Long Term Care Pharmacy industry for over 10 years Integra is an established development, IT, and support center for multiple project teams in which we are currently hiring for various positions. Anacortes is a thriving...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Organizes user conferences by gauging interest; promoting new information releases; developing program agendas; arranging presentations; managing conference logistics.
Determines customer support service requirements by surveying end-user groups; benchmarking best practices; analyzing information and applications.
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