Online Customer Support Jobs
At Flight Centre USA Corporate, we provide highly individualized travel services and leading edge technology to travelers' across 3 prestigious brands: Corporate Traveler, Stage and Screen and FCm Travel Solutions. We are one of the world's leading and fastest growing Business Travel Retailers. Our teams are the best in the business; providing clients with exceptional service and product knowledg...
Microsoft Corporation Issaquah, WA, 98029
The Xbox Online Customer Support Team is looking for an experienced self-starter to help grow and evolve the online strategy for Xbox Support (www.xbox.com/support). This role will be critical as our group transitions from assisted support to self-help in a big way.     As a Program Manager you will be responsible to drive the design, delivery and optimization of a world-class support web ...
Avnet, Inc. Phoenix, AZ, 85002
Job Summary: Grow and retain profitable customers by creating a superior, consistent and efficient online customer experience, globally. Principal Responsibilities: Creates and leads a team of customer service personnel to support Avnet EM online offerings for customers across the globe. Identifies and maps existing regional online support processes in pursuit of commonality wherever possible....
About the Opportunity An e-commerce company in New Jersey now has an immediate need for a bright and friendly customer service representative. In this position, the qualified Customer Service Representative will be interacting with customers by fielding incoming emails, chats and phone calls for pre-sales and post-sales order information. Hours for this position are as follows: Sunday 10am - 5p...
General We are looking for professionals who are willing to push the envelope on web based applications. The best candidate will have a passion for developing great software. The technologies, languages and methods listed below represent a slice of what we do today but at anytime we could change directions and decide to adopt new technologies or programming languages. Telecommuting Our teams ha...
**NOTE: We are only accepting applications from candidates who currently live in the Los Angeles area AND have valid authorization to work in the US.** DealAngel is a proud member of the OneTwoTrip travel family. At OneTwoTrip, we offer a convenient and easy service for searching, booking and purchasing of flights and hotels. Every day OneTwoTrip clients buy over 10,000 flights to destinations al...
Expedia, Inc. Bellevue, WA
Position Description Interactive Applications Development Product Manager– Expedia, Inc. Primary Function: Expedia’s Global Customer Operations Group is responsible for managing all of Expedia’s direct customer interactions. As the Interactive Applications Product Manager, you will be responsible for gathering requirements, setting business priorities, and delivering the best possible online cu...
Boston Scientific Marlborough, MA
Primary Location: US-MA-Marlborough Additional Locations: (n/a) Requisition ID: 99148 Reporting to the Vice President of Global Digital Marketing, the Manager, Digital Marketing Technology leads the development and execution of new digital marketing technologies across BSC’s website, mobile, social and other platforms. The Manager is responsible for leading the planning of new marketing techno...
Stanford University Stanford, CA, 94305
61492 Publishing Assistant for award winning magazine and website The Stanford Social Innovation Review ( SSIR ) media group encompasses an award winning print journal, website, weekly e-newsletter, monthly webinars, podcasts, and several annual conferences. SSIR informs and inspires leaders of social change from around the world -- executives at nonprofits, foundations, socially responsible busi...
E-Learning & Operations Administrator DecisionHealth LLC, an information services company serving the healthcare industry, located in Gaithersburg, MD, has an open position for an e-learning & operations coordinator. Reporting to the Senior Director of Operations, the e-Learning coordinator will be responsible for a wide range of tasks related to the management and maintenance of online learning ...
Dyson Aurora, IL, 60503
Job Title: Customer Experience Online Advisor - Aurora, IL Country: USA Department: Customer Experience Reference: PS7292 PURPOSE OF THE POSITION To assist the Multi-Channel Supervisor, in the administration of Dyson social media initiatives related to customer service. To provide support for projects related to the Dyson.com online spares and accessories e-commerce store, the Dyson.com suppo...
Linden Lab San Francisco, CA, 94118
Overview We are looking for an experienced Customer Service agent to add to our Customer Support organization. This customer-facing role focuses on the support needs of our customers via telephone and a support ticketing system. The ideal candidate will have a proven track record in providing excellent online customer support with experience in billing, fraud and governance. Responsibilities Pr...
Do you like helping people? Are you an enthusiastic Twitter user who is familiar with all of its features? Have you held diverse roles requiring a lot of responsibility and flexibility? Twitter User Services strives to build the best user experience possible for current and future users in all languages, and we need your help! Our team maintains online help content and answers a wide variety of qu...
Advance America, Cash Advance Centers, Inc. Spartanburg, SC, 29306
At Advance America’s National Customer Contact Center we take helping others and creating a positive customer experience seriously! As the Contact Center Supervisor, you will lead our customer service Teams in their day-to-day activities by ensuring the highest standard of customer service as well as mentoring team members to ensure our teams are operating at our highest potential. We strive to o...
The Twitter User Services team is looking for an experienced User Support Manager to help us lead and grow our global support operations. Our team provides high-quality customer support to Twitter's rapidly growing userbase, and delivers user-focused product feedback to our development teams to constantly improve the user experience. The Support Manager will be responsible for managing a smart, hi...
Rice University Houston, TX, 77020
OpenStax is seeking a committed and dynamic sales and customer support specialist to work with faculty and other college and administrative staff at colleges and universities across the world to provide answers to their questions and respond to any additional customer service needs. This position will use the phone and an online customer support system as well as a customer relationship managemen...
StrongView Redwood City, CA, 94063
Company Description: StrongView empowers marketers to achieve their acquisition, retention and loyalty objectives with powerful email and cross-channel campaign marketing solutions. With StrongView's market-leading solutions and services, brands can quickly, simply and effectively employ these vital communication channels to expand both reach and revenue. StrongView provides marketers the tools t...
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Customer Service Career Tools
Customer Support Director
$37,500.00 - $156,250.00
Typical Salary for Customer Support Director
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Support Director
Fulfills customer expectations by providing end-users with information and problem resolution; organizes user conferences; managing staff; manage customer escalations process.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Accomplishes customer support human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meets customer support financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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