Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13997
Panama City, 32401
Install/Maint/Repair Small Engine Mechanic Looking for experienced and reliable small engine mechanic for Go-Cart race track. Must be experienced welder. Full time, year round employment. Apply in person at Hidden Lagoon Super Race Track Mon - Fri 11am-5pm WEB ID 34296321 txt FL96321 to 56654...
Company Confidential Valdosta, GA, 31601
NOW HIRING • Money Driven Salespeople • Guaranteed weekly pay + commission + bonuses • Auto Locator Experience is a plus but not required. • Training & Benefits Provided. • Full Time M-F 9-5:30 • GREAT income potential. Call Lincoln at Automotive Transfers: 1-800-960-9031...
MUST be available to work 40 hours/week, hours of operation 6a-11pm and 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2 : 2:30pm - 11pm 30 minute lunch and Two 15 minute breaks. Using a computerized system, responds to customer inquiries in an inbound call center environment, may perform one or more of the following: Responds to...
for quick response, please send your resume at ***** Customer service representative/Call Center experience 2-3years Healthcare background a plus 40 WPM typing (put testing scores on resumes) Bilingual Spanish Needed MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Using a computerize...
Customer service representative/Call Center experience 2-3years Healthcare background a plus 40 WPM typing (put testing scores on resumes) Bilingual Spanish Needed MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2: 2:30pm - 11pm 30 minute lunch and Two 15 minut...
For a quick response please send your resume directly at ***** Responds to telephone inquiries and complaints using standard scripts and procedures Gathers information, researches/resolves inquiries and logs customer calls Communicates appropriate options for resolution in a timely manner Informs customers about services available and assesses customer needs Provides func...
This position requires 300-400 Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation Must be able to complete required product training This is a driving position which requires 300 to 400 miles per week You will get mileage reimbursement for the distance covered from pick up location to client location and from client location to pick up loca...
This position requires 300-400 Candidate will be taking PC hardware break fix calls at various locations. Must have reliable transportation Must be able to complete required product training This is a driving position which requires 300 to 400 miles per week You will get mileage reimbursement for the distance covered from pick up location to client location and from client location to pick up loca...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/ Affirmative Action Employer EOE of Minorities/Females/Vets/Disability TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in re...
Having Trouble Viewing This Job Posting? Here is a text only version: Crye-Leike Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully utilized. A few individuals are willing...
MOBILE FT/PT ATTENDANTS WANTED for busy gas & lottery store @ 1201 Main St (Rte 125) Haverhill, across from Wendys. Bring your smile and apply within! 5am-11pm....
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Koenig Rubloff Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully uti...
Seeking Customer Service Professionals for a 1 YEAR CONTRACTED position located in Redmond *MUST COME WITH 2-3 YEARS PREVIOUS CALL CENTER EXPERIENCE* *Not located on Bus Routes. Candidates must have their OWN reliable transportation* Responsibilities 1. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. 2. Thoroughly and efficie...
Call Center Representative/Customer Service Representative Respond to telephone calls from participants Provide first contact resolution whenever possible Refer callers to the appropriate case manager or career development specialist for service Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality level Per...
Client Services Representative Conducts face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations. Assists Field Operations Manager and the Assistant Field Operations Manager with selected duties. Assists clients in the enrollment/disenrollment process. M...
Responds to customer phone inquiries in a prompt, courteous and concise manner. Provides callers with unbiased information to assist customers with application and eligibility requirements. Accesses, reads, and interprets customers and provider data elements within customer’s application. Performs accurately all data entry functions to reflect customer activity/transactions. Answers customer quest...
Job Description: Our client has an immediate need for Administrative Assistants, CSR reps, and Data Entry Clerks. Bilingual in Spanish is a requirement. Must have 2+ years experience. Qualified applicants are encouraged to apply. Interview today start next week! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected vete...
Job Description: Looking for an Golden Opportunity to enhance your Customer Service Skills in a dynamic company? This Billion Dollar company is GROWING and Looking for Excellent Customer Service Candidates! Ready to make REAL Money? This local company is looking for you! What you need to apply: -2+ years Customer Service -Provide Excellent Customer Service Inbound/outbound calls -Business Environm...
Job Description: Consumer Goods Manufacturer in Irvine, CA is in need of an Order Processor. Job Duties: * Create invoice from customer's purchase orders into MAS 200 system. * Review and proof Invoice for accuracy * Create & print shipping method and labels using Word, Excel and bar code label printer as well as bills of lading * Calculate shipping costs and determine most economical / efficient...
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