Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
Customer Service ISABELLA COUNTY is currently accepting applications for the following position: Seasonal Gate Attendant - Herrick Recreation Area Beginning Salary: $7.77-$8.92/hr - 40/hours per week Afternoon and weekend hours -Seasonal until September 2, 2013 Application Deadline: Until filled For further information, contact 989-772-0911 x202. Please submit a cover letter, resume, and applicati...
Req# 140420BR Position Title Technical Consultant Part Time Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost...
Req# 140417BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
This position is located in our KS, Lawrence facility GENERAL SUMMARY: The Tier 1 Customer Service Representative (CSR) is responsible for delivering general health care information to callers. Topic knowledge is limited to general knowledge using scripted responses and automated tools. Tier 1 CSR reports directly to the Customer Service Manager . This is an entry-level position responsible for di...
Req# 140392BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 140256BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 140460BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 140416BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Req# 140406BR Position Title Technical Consultant Position Summary Provides support to customers on operational or maintenance aspects of equipment. Performs in-house servicing and repair of company&s wireless products. Serves as customer contact on service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective...
Overview: Agfa HealthCare Corporation has an exciting opportunity for a Customer Support Specialist. The main focus of this role is to provide on-site support for multiple Agfa software products to our Agfa and Original Equipment Manufacturer (OEM) support partners on mission critical products and systems in the healthcare environment. Support provided is a problem solving approach with a blend of...
Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance informati...
Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance informati...
Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance informati...
Job Description PRN-as needed Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient dem...
Job Description Location: Winston-Salem, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance infor...
Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance informati...
Job Description Location: Charlotte, NC Job Summary: The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. Responsible for timely and accurate recording of patient demographics, insurance informati...
Our client, a Centre County Medical Device manufacturer is seeking a full time Customer Service Associate to join their team. This key person is responsible for interacting with end users and distributors to obtain sales and resolve service issues. Duties may include: Interaction with distributors and end users to provide information and excellent customer service. Provide pricing and product info...
Job_Other_Compensation: Up to $40000.00 Job Description: Position Title: Bilingual Customer Service Representative Status: Exempt Position Summary: Provide customer service assistance to English and Spanish speaking customers. Responsibilities and Duties: ? Make the initial contact with a client and explain the service available. ? Process customer orders and process payments. ? Maintain customer...
Job_Other_Compensation: Up to $40000.00 Job Description: Position Title: Bilingual Customer Service Representative Status: Exempt Position Summary: Provide customer service assistance to English and Spanish speaking customers. Responsibilities and Duties: ? Make the initial contact with a client and explain the service available. ? Process customer orders and process payments. ? Maintain customer...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-311 
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-311