Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12645
Provide customer service to the graduation products for High School customers, inbound calls, call center environment. Associate will work 30-40 hrs. Per week in scheduled shifts Must show professionalism on the telephone Must have prior customer service experience over the telephone Data entry skills of 5,500 keystrokes Word and excel knowledge...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Job Description: IDeACOM Healthcare Communications of Florida is seeking a Customer Service Dispatcher for our Service & Installation Department. IDeACOM is an industry leader in hospital communications, installing and servicing systems for patient to nurse communications, patient and nurse locating, management reporting, overhead page, intercom systems, wireless phones, beeper systems and assiste...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Job Summary This position primarily supervises the customer service staff of the New Jersey Division. Responsible for the recovery process and follow-up for subscribers who did not receive a newspaper and administers the communication with our major clients by telephone as well as electronic mail. This position also supports the division coordinating various reporting and certain company programs...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Company Description Founded in 1972, Compex Legal Services, Inc. is an industry leader in litigation support services to law firms and insurance carriers. Having pioneered a number of advances in the industry, our product lines include record retrieval, court reporting, and on-line document management. At Compex, we pride ourselves on providing the highest quality service and value to each client....
We have three openings for Technical Support Analyst in north Dallas. Ready to interview and hire. As a Technical Support Analyst, you will respond to customer inquiries and resolve issues our customers are experiencing with client software products while providing top-shelf customer service throughout the entire customer interaction. Focus is providing clearly defined solutions and educating cust...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
ESSENTIAL FUNCTIONS: Answer incoming customer inquiries via phone, facsimile and email. Provide accurate information to customers, providing requested information and alternative solutions as available. If questions are beyond the scope of the Representative’s knowledge, he/she will advise the customer, and offer to research the answer and/or forward to the appropriate Representative. Obtain compl...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
If you are tired of working 6-7 days a week! Or just burnt out looking for a career change….then this maybe the job for you. We are looking for people who have never met a stranger to grow our commercial business. No Insurance Experience Necessary! We will train you! Our Allstate Agency located in Garland is looking for a professional interested in helping our business grow through value-based con...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ·...
Implementation Specialist About the position We are seeking a well-organized multi-taker, with strong communication skills and computer literacy to be the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. Reporting to the Customer Success Manager, the Customer Implementations Specialist is expected to work with new...
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Answers for Customer Service Jobs

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I have a job interview on the 25th for a customer service role with National Express. I was wondering if I could get any tips on how I should conduct myself? Thanks in advance.

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