Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13577
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Client Services Manager Los Angeles, CA Full-Time $45,000 - $60,000 Apply Apply Client Services Manager Los Angeles, CA Full-Time $45,000 - $60,000 Apply Job Details We are looking to hire a motivated and ambitious self-starter to join our dynamic team as a client services manager. We focus on providing opera...
Technical Account Specialist LOCATION: Gold River, CA Position Summary: eHealth is looking for a dynamic professional to join our Technical Account Management group as Technical Account Specialist at Gold River, CA location. As a Technical Account Specialist you will play a key role in supporting existing technology product implementations with our partners and work on new implementation as reques...
Summary: Prospect new business customers by calling warm leads making a minimum of 100 oubound dials per day, to acquire new business and maximize sales. Responsibilities: Call business to business with warm leads to sell our product to them. Work to increase sales by: Prospecting, developing and selling to warm leads making a minimum of 100 outbound calls a day Up-selling and cross-selling inboun...
SUMMMARY: Lead Generator position open for large family owned business in Boulder, CO. This company offers a fun, friendly environment to work in. The requirements for this position are to consistently achieve or exceed daily and monthly individual and team objectives, which includes producing a minimum of 300 dials and 17 quality leads per day.Candidate will provide the Prospectors with quality l...
My Community Federal Credit Union MCFCU is seeking experienced financial services professionals. Loan Officer Lead Teller Call Center Representative Successful candidates: · Have great customer service experience for the position they seek · Have friendly, outgoing personalities · Conduct business in a professional manner · Are successful in motivating and influencing others MCFCU provides employe...
Account Manager, SaaS Retail Solutions-San Francisco, CA-Direct Hire The Account Manager will manage the relationship with multiple clients, in key business segments, including Apparel, Grocery, Office Supplies and General Merchandising. The Account Manager will work across all levels and functions within the client's organization and will work with several partners, including retailer's Marketing...
Account Manager, SaaS Retail Solutions-Minneapolis, MN-Direct Hire The Account Manager will manage the relationship with multiple clients, in key business segments, including Apparel, Grocery, Office Supplies and General Merchandising. The Account Manager will work across all levels and functions within the client's organization and will work with several partners, including retailer's Marketing S...
SVP Global Insurance Distribution $200K + 100% Bonus Billion dollar global insurance/investment conglomerate seeks (MBA a +) 10+ years insurance industry with proven sales track record, closing deals with account management consulting experience. Execute and implement effective global distribution strategy by building and maintaining strong professional partnerships and working with organizational...
Job Description: Join this exciting contract to hire opportunity in a one of a kind industry. We are looking for a dynamic individual who wants to contribute to the success of a deserving company. In this role there will be an extensive amount of analysis using high level Excel as well as some data entry and billing preparation. This opportunity has the potential to open a variety of doors within...
Position Summary: Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts bas...
Partner with eBay customers to help them resolve and/or navigate successfully through account issues driven by site policy and/or actions initiated resulting in buying or selling limits. Efficient and accurate resolution of issues and questions regarding customers' accounts. Reliably follow-up with customers on issues. Be empathetic to customer concerns and display a sincere desire to serve. Teamm...
Position Summary: Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts bas...
Company Confidential Corona, CA, 92880
Do you have great customer service skills, a knack for sales and are looking for a challenge to operate a self-storage property? If that's you, we want to talk to you! We are looking for full-time applicants to operate and assist in operating at a self-storage property in Corona. Prior storage experience NOT necessary. If you have food service or hospitality experience, that's a plus. Applicants m...
We are looking for an expert in business operations and customer account management to join our team at Software Optimization. Our Product: Our client manufactures a computer software that is a powerful modeling language and environment for working with large and difficult optimization problems that arise in a broad variety of applications. Their software design has set the standard for optimizati...
Xerox is now hiring and we have positions available for Inbound Healthcare Customer Service Assistants! We are currently seeking candidates for paid training to learn to provide superior customer support in our Healthcare, Pharmacy and Insurance Industry by taking inbound calls in a call center environment. Successful candidates should have: • A minimum of a high school diploma or GED, at least 18...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Full time representative position available! We are currently accepting applications from candidates with a customer service background for an entry level representative to work as part of our team. Entry Level representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy, customer oriented industry. We are seeking can...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Lenoir City, TN If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
At Hotchkiss Insurance Agency, we are committed to serving our customers, making a difference in the lives of those we serve. By offering a range of commercial insurance solutions specifically designed for the needs of our clients, we will consistently strive to provide the most appropriate, cost effective commercial insurance products and quality services. SUMMARY HIA is looking for sharp individ...

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