Service Representative Jobs
Service Representative Overview
Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.
Service Representative Education Requirements
Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.
Service Representative Job Market
Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.
Service Representative Salary
The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana- southwestern Michigan area. 1st Source operates 77 banking centers in 17 counties and nine 1st Source Insurance offices. We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is ...
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Exceptional training program! Full-time and Part-time shifts available with benefits! Competitive hourly wages plus incentives! Start date of 10/06/14! • ESOP, 401k retirement plan, profit sharing and safe harbor match • Medical, dental, vision, life and disability insurance for full-time and part-time employees • Educational and employee-assistance programs • Casual dress environment • Year-...
IMMEDIATE OPENING Chemtec Pest Control Is Seeking an Energetic, Upbeat Customer Solution Specialist to Add To Our Team CSR – Customer Solution Specialist Do you love talking to customers on the phone? Is the best part of your day when you can solve that customer’s problem and give them some peace of mind? Do you make a mental note before you go home to follow up to make sure the situation went ...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
CSR - Call Center Representatives Job in Saint Louis, MO - Adecco St Louis, MO
Job description Customer Service Representative - CSR - Call Center Representative Adecco is assisting a local client in their search for experienced Customer Service Representatives - CSR - Call Center Representatives in St. Louis, MO. This is a temporary opportunity, possibly temporary to permanent. We're looking for friendly people who have a great attitude and love to be on the phones all da...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
Catcha St Charles, MO
Company Adecco Branch Saint Charles MO US Position: CUSTOMER SERVICE REPRESENTATIVES – CSR – CALL CENTER… Location: Saint Charles, MO be on the phones all day! Retail and other customer… the following requirements for consideration: â?¢ Retail Experience is a plus! â?¢ High School diploma or GED… Job description Title: Customer Service Representative – CSR – Call Center Representative Ad...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
The World's leading Logistics company is looking for Customer Support Representatives to join their team!!! The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving. The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic i...
SecureAlert in Salt Lake City, Utah, is seeking customer service representatives for our Monitoring Center. The Monitoring Center Customer Service Representative plays a critical role in the success of the company. As a CSR of the Monitoring Center you will assist officers nationwide. The Monitoring Center is opened 7 days a week, 24 hours a day, and 365 days a year. Full time shifts available A...
MTM/BridgeForce is seeking motivated and driven Customer Service Representatives for our call center! Competitive pay plus incentive plan Full Benefits including 15 days PTO & 8 Paid Holidays Requirements: 6 months customer service experience Excellent communication skills Minimum 30 WPM typing speed We will be conducting walk in interviews on Tuesday 09/23 and Wednesday 09/24 from 10:0...
Summary of Functions: The role of the Customer Service Representative is to identify and resolve customer service issues, such as missed pickups and billing issues, in a timely manner. Our Representatives need to be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments. In addition, they must be able to handle high inbo...
Title:Customer ServiceConsultant Location:Orem, Utah EmploymentDuration:Full-time Reportsto:Operations Manager –Service Wayfair.com, the largest online-only retailer of home furnishings and house wares in the United States, is expanding operations in Orem, Utah! To support growth, we are looking for motivated Customer Serviceconsultants for our new site in Orem, Utah. The right candidate will ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
Upload your resume and let employers find you!
It's that simple!
Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
Popular Service Representative Articles
Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Be a Home-Based Customer-Service Representative
A growing portion of North American call-center agents work from home. Get an inside look at this home-based career.
Five Growing Customer Service Jobs
Helping customers is a great way to start a career in a particular field or company. Learn about the pay and outlook for five customer service jobs.
New Beginnings for Your Cover Letter
Your cover letter needs to get an employer's attention from the start. Check out these sample opening lines, by position.