Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 22884
Prestigious growing company located in the Capital District area is seeking aCustomer Service Representative with Insurance Agency exp! This is a full-time direct hire position offering benefits and compensation that make this opportunity hard to turn down. The following is a list of skills and experience we’re looking for in the perfect candidate: 1-3yrs Insurance Agency exp. required Commercial...
Job Description CHS has an exciting opportunity in our Processing and Food Ingredients Division. We are looking for a Customer Service Representative to provide a high level of customer service to support supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills, attention to detail, and ability to build strong working...
Job Description: We are looking for highly motivated candidates for the position of Property and Casualty Licensed Customer Service Representative. This position is responsible for new client acquisition and retention of existing clients by taking time to understand their situation, assess the possibilities, educate them on the best Property and Casualty insurance solutions, and motivate them to t...
Member Service Representative SMART Federal Credit Union, Columbus, Ohio We are looking for an ambitious individual for the full time position of Member Service Representative. This candidate must be outgoing, friendly and possess excellent speaking and written skills. This role is responsible for multiple areas within the credit union, including teller transactions, knowledge of checking and savi...
Service Representative Hunter Engineering Company, a leading manufacturer of automotive service equipment, seeks a Service Representative for the Company’s Las Cruces, NM region. Hunter Field Service Representatives are independent contractors who install and service HUNTER® quality-branded equipment and also train customers on basic equipment operation. The position requires excellent customer se...
Service Representative Hunter Engineering Company, a leading manufacturer of automotive service equipment, seeks a Service Representative for the Company’s Las Cruces, NM region. Hunter Field Service Representatives are independent contractors who install and service HUNTER® quality-branded equipment and also train customers on basic equipment operation. The position requires excellent customer se...
Service Representative Hunter Engineering Company, a leading manufacturer of automotive service equipment, seeks a Service Representative for the Company’s El Paso, TX region. Hunter Field Service Representatives are independent contractors who install and service HUNTER® quality-branded equipment and also train customers on basic equipment operation. The position requires excellent customer servi...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Leveraged Service Representative can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Leveraged Service Representatives are responsible for customer sales and support...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. At Ulin...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. At Ulin...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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