Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23457
Frontline Source Group - temporary staffing and direct hire firm – is looking for a Bilingual Customer Service Representative for our client in The Colony, TX on a contract basis. Summary: The Customer Service Representative will handle calls from members and providers regarding limited medical benefit plans. Responsibilities: To fulfill this role, the Customer Service Representative will have exp...
Utilities Employees Credit Union (UECU) is a private financial institution that is available to the employees, and families, of specific corporations. We have proudly served our members (customers) for over 70 years, during which time we have established a reputation for providing superior service and financial benefits. Referrals and word of mouth have grown our membership totals to over 33,000,...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Frontline Source Group - temporary staffing and direct hire firm – is looking for a Customer Service Representative for our client in The Colony, TX on a contract basis. Summary: The Customer Service Representative will handle calls from members and providers regarding limited medical benefit plans. Responsibilities: To fulfill this role, the Customer Service Representative will have experience in...
CUSTOMER SERVICE REPRESENTATIVE Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account...
Independent insurance agency seeks a full-time Customer Service Representative / Client Advisor The ideal candidate should display a high level of attention to details, have excellent multitasking skills, be successful at working within deadline constraints, and be comfortable completing both inbound and outbound calls to clients and sales prospects. Responsibilities include and may not be limited...
CUSTOMER SERVICE EXPERIENCE WANTED! Customer Service Associate Position Open! If you have great people skills and enjoy working with the public, we want to meet you! NYSL Promotions is seeking a full-time Customer Service Associate who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environment. As a result of clients placing a high value on...
Customer Service Representative The Public School Retirement System of the City of St. Louis seeks a Customer Service Representative (CSR) responsible for assisting members & staff with retirement & health insurance benefits, retirement applications, retirement payroll, health insurance plan enrollment, insurance premiums, retirement seminars, data entry, receptionist duties & some accounting func...
Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superi...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace four years in a row in Tampa. Bilingual Customer Service Call Center Representative (Riverview, FL) As a Bilingual Customer Service Call Cent...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for candidates that love working with people and want to help improve lives! As a part-time Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments regarding our prod...
Sleep Number is currently inviting sharp, outgoing, and energetic people to join our inspired team of customer and product advocates. We are looking for people that are serious about their career, love working with people, and want to help improve lives! As a Customer Service Representative, you will be an important point of contact for our customers when they have questions, concerns, or comments...
Summary/Job Scope: To provide prompt, efficient customer service and coordinate the needs of the customer with the availability of Prestige’s Central Florida Region product and fleet. Will also coordinate all aspects of the distribution of trucks to deliver the final product to job sites by analyzing the day’s need for concrete, the number of trucks and the schedule of deliveries and then determin...
Summary/Job Scope: To provide prompt, efficient customer service and coordinate the needs of the customer with the availability of Prestige’s Central Florida Region product and fleet. Will also coordinate all aspects of the distribution of trucks to deliver the final product to job sites by analyzing the day’s need for concrete, the number of trucks and the schedule of deliveries and then determin...
This is a food service sales representative position that can be based in any major city in Texas. No relocation. Salary: $60-78K. Excellent opportunity with an exceptional employer. Great benefits. Medical, Dental, 401 K, etc. Minimum Requirements Education and Experience 4 year college degree (Bachelor’s) – Marketing or Management preferred 5 years in food service sales or food service procureme...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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