Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 9104
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Canton for a long-term temporary assignment. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. If you meet the qualifications listed ...
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
CSR- Customer Service Representative Location: Boise, ID No of Positions: 45 Duration: 12 + Months Demonstrated sales and/or cross selling experience. knowledge of telephone sales techniques specifically with cross selling. Demonstrated strong oral communication including probing and active listening skills. Demonstrated skill in problem solving and decision making. Demonstrated ability to...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
National Product Sales, a leader in internet sales is seeking to fill a full time Customer Service Representative position. In this position, you will answer incoming calls from customers and respond to electronic correspondence (email). You will be engaged in answering inquiries and questions, handling complaints, troubleshooting problems and ensuring that the Customer's experience with the Compa...
Position: Customer Service Representative Description Halo Innovations is a premier infant product company with national and international distribution. The Company has launched a successful new product, the Bassinest™ Swivel Sleeper, and needs a highly qualified individual to manage the customer service function for this new product line. This is a highly visible position affording the individu...
Job Title: Customer Service Representative Job Type: Contract Duration: 10/06/2014-12/12/014 Salary: 10.15/hr. Our client, a large financial institution, is seeking 20 Customer Service Representatives for their Kettering, OH location. The position is a contract assigment and is paying 10.15/hr. Please see the job description and qualifications below. Job Summary: Essential Responsibilities ...
Looking for motivated individuals to work in our Monitoring Center Duties: * Answer all incoming telephone lines, and transfer calls * Respond to active alarms using the information provided on instruction screens. Place necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsbile parties. * Must posses the ability to remain calm and speak clearly to cus...
Customer Service Representative Mountain View, CA Local Candidates Only Imagine yourself getting your favorite burrito, coffee or cupcake delivered to you no matter where you are? Enter Fluc! Fluc is an intelligent food delivery platform that empowers users to order from all their favorite local restaurants. We have built a highly complex software platform and a distributed driver network to m...
Are you a people person that possesses strong problem solving skills? The McIntyre Group is looking for a Customer Service Representative to join a local company immediately! Responsibilities: Manage all incoming calls and emails from the customer Process incoming orders Manage customer issues as they arise Coordinate with Sales team, Warehouse support, and other departments as necessary Req...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
TREND OFFSET PRINTING As one of the leading full-service commercial printers in North America, Trend Offset Printing specializes in web offset printing of publications, magazines, newspapers, catalogs, advertising and government communications. Our state-of-the-art equipment produces high quality heat-set and cold-set printing, all under one roof. Our plants are strategically located in the Los ...
Southern California fastener distributor has immediate openings for customer service representative. Fastener industry experience a plus, but not required. Very competitive wage and great work environment. Responsibilities include taking orders over the phone. Maintaining customer records. Pricing product and submitting quotes to customers....

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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