Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23165
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative in Philadelphia, PA. Earn $14.00 per hour at this full-time, temporary position. Work 37.5 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Job Description: Take inbound calls for all departments within the client's s...
RESPONSIBILITIES: Our client is seeking Service and Support Representatives (SSRs) in Westlake Village, CA. Description: The Services and Support Representative (SSR) is responsible for helping corporate users optimize their business goals by successfully using our client's Business Financial Solutions products and services. Services and Support Representatives are the primary interface with the b...
No matter what line of work you’re in, if you want to team with a company that realizes continued success not only depends on superior customer service and products, but also the growth and ambition of its entire workforce, UniFirst Corporation is the company for you. Today we are one of the largest companies in the garment services industry employing over 10,000 people and servicing well over 200...
No matter what line of work you’re in, if you want to team with a company that realizes continued success not only depends on superior customer service and products, but also the growth and ambition of its entire workforce, UniFirst Corporation is the company for you. Today we are one of the largest companies in the garment services industry employing over 10,000 people and servicing well over 200...
Position Summary This position will start out for the first 90 days at approximately $15 per hour and then go direct with our client. This position will provide world class support to property level customers by assisting them in maintaining a successful utility billing program. Key Objectives and Tasks The following functions have been provided as examples of the types of work performed by an ass...
Customer Service Representative $23,000.00 Fall River The QTI Group is a privately owned human resources and staffing organization. Specializing in the placement of industrial, administrative, professional and executive talent, we partner with you to understand your career goals and advise you on opportunities. Our wide reaching network lets us offer you more choices at all skill levels with flexi...
Full-Time Bilingual Medical Customer Service Representative Job in Phoenix, AZ An organization located in Central Phoenix has openings for full-time Bilingual Medical Customer Service Representatives. This position will be responsible for both inbound and outbound customer service calls along with heavy scheduling, navigating multiple screens, and providing top-notch customer service. Medical expe...
Several Full-Time Customer Service Representative Jobs in Phoenix, AZ A large and expanding company in Phoenix has several openings for Full-Time Customer Service Representatives. These positions will be responsible for handling incoming phone and email correspondence, entering heavy data input, and managing customer accounts. This nation-wide organization is the top producing and largest location...
Bilingual Customer Service Representative job in San Diego, CA Ajilon Professional Staffing is actively seeking qualified candidates for a Bilingual Customer job in San Diego, CA. This is a direct hire opportunity for our client in central San Diego within the manufacturing industry. Pay will be $16-$20 per hour, depending on experience. You will be the main client contact and will regularly be us...
We have a job opening for a Customer Service Call Center Representative in Pomona, CA. This position will be responsible for making outbound calls in a call center environment to vendors to collect report data. The Customer Service Call Center Representative job duties and responsibilities include: - Researching account information, - Negotiating for best-time delivery dates, - Resolving and handl...
Customer Service Representative with NetSuite job in San Diego, CA Ajilon Professional Staffing is partnering with our growing client in the pharmaceutical industry to fill a temporary to direct hire Customer Service Representative with NetSuite job in San Diego, CA. This is a temporary to direct hire opportunity paying $12-$14 per hour, depending on experience. You will work closely with the VP o...
We have a job opening for a bilingual Mandarin Call Center Customer Service Representative in Whittier, CA. This position will be responsible for taking incoming phone calls from customers regarding company services, pricing, and service packages. Organization's operating hours are from 7:00am to 9:00pm, 7 days a week; therefore, qualified applicants must be available for any 40 hour work week sch...
Full-Time Medical Customer Service Representative Job in Phoenix, AZ A large and growing company located in Phoenix has several full-time job openings for Medical Customer Service Representatives. This position will handle heavy inbound phone calls, data entry, and giving top notch customer service. Medical experience is not required as comprehensive training is provided. There is immense opportun...
A growing industrial goods distributor has a Customer Service Representative job open in its Apex, NC office. The CSR will work with cross-functional internal teams to ensure the highest level of customer satisfaction is maintained. Candidates will work closely with sales, finance, inventory, logistics and other internal departments to serve assigned clients. Primary duties: -Receive and process a...
Our healthcare client in the Montclair area is looking for a Patient Service Representative to join their team on a long-term temporary basis. This job is open as they are very busy and experiencing high-activity – this is an excellent networking opportunity with a company that is growing!! Job Responsibilities: • Answer patient phone calls and resolve patient inquiries • Obtain insurance informat...
A temporary to hire CSR Customer Service Representative job in Phoenix, AZ is currently available courtesy of Ajilon Professional Staffing. To be considered for this opportunity, you must have at least 6 months experience in a similar role or prior inbound call center experience. If you are looking for a chance to get your foot in the door within a large and growing organization, please continue r...
We have a job opening for a Customer Service Representative with strong Account Manager experiences for a job in Whittier, California. This position will be responsible for assisting key commercial clients with product inquiries, order processing, detailed account maintenance, billing discrepancies and issuing return authorizations. Qualifications: - Minimum of 3-years experience in Customer Servi...
A Customer Service Account Representative job in Canton, OH is currently being recruited by Ajilon Professional Staffing. The right candidate will have at least one year of experience in a Customer Service position. You will be the liaison between the sales team and the client and will help process new orders. The hourly rate is $18 per hour. The responsibilities of the Customer Service Account Re...
Ajilon Professional Staffing is hiring for a Customer Service Representative for a contract position in the Tacoma Area. This is an excellent opportunity for someone with a minimum of 1 year of customer service experience, ideally in a call center environment. One of the primary responsibilities will be providing the first line of customer care and will handle a variety of customer service calls a...
Customer Service Representative Job in Oceanside, CA Ajilon Professional Staffing is looking to fill a temporary to direct hire Customer Service Representative job in Oceanside, CA. This is a temporary to direct hire opportunity with our client paying between $14-$15/hr. You will be responsible for handling all customer inquiries, orders, and shipping questions in an extremely fast-paced environme...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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