Service Representative Jobs
Service Representative Overview
Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.
Service Representative Education Requirements
Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.
Service Representative Job Market
Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.
Service Representative Salary
The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
Insurance Overload Services,, A Division of Corporate Resource Services Company Richlandtown, PA, 18955
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
CSR- Customer Service Representative Location: Boise, ID No of Positions: 45 Duration: 12 + Months Demonstrated sales and/or cross selling experience. knowledge of telephone sales techniques specifically with cross selling. Demonstrated strong oral communication including probing and active listening skills. Demonstrated skill in problem solving and decision making. Demonstrated ability to...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
D-A Lubricant is a leading manufacturer of high performance lubricants for heavy-duty diesel driven commercial and industrial equipment. We are seeking a Call Center Customer Service Representative for our Lebanon headquarters. This is a new position. The hours are 9:15 AM to 6:15 PM. Primary Responsibilities * Takes orders over the telephone by obtaining and verifying information * Provide sal...
Position Title: FT Customer Service Representative – 1st Shift Job Summary: The Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review orders, review ...
The Hybrid Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value...
Customer Service Representative Due to our rapid growth, OfficeSupply.com is seeking professional, courteous, organized, people with excellent communication skills. Computer skills are necessary and call center or office supply sales experience is helpful. Benefits include: Health, Dental and Disability, Insurance, Savings Plan, Paid Vacations & Holidays Please send resume & cover letter to: ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
AMDS CUSTOMER SERVICE REPRESENTATIVE Summary You’re the first point of customer contact over the phone for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to Direct ...
Life Insurance Broker Service Representative We are a dynamic and growing company here in Plymouth MN, servicing thousands of Financial Advisors of a Fortune 20 company and we are currently looking to hire individuals to handle inbound calls. We are interested in people who enjoy talking on the phone and working in a fast paced environment and have the following skills: Understand the basics of ...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Job Type: Full Time, 40 hrs./week Hours: M-F, 8am-5pm Salary/Wage: $12-$16/hr. (Depending on Level of Experience) Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Responsibilities: · Attracts potential customers by answering product and service questions; suggesting information about other pro...
Medley Turrentine & Associates LLC, an Independent Insurance Agency in NW Oklahoma City, is looking for an HEALTH AND ACCIDENT INSURANCE CUSTOMER SERVICE REPRESENTATIVEwith courteous and professional manners and appearance who can build relationships with customers and coworkers. Must have the willingness to learn new skills, be punctual and maintain excellent attendance. Responsibilities Profes...
NPA Coatings Inc., a manufacturer of liquid automotive coatings and pre-treatment chemicals is currently seeking a Senior Technical Service Representative to support our automotive manufacturing customer in Georgetown, KY. Primarily working at the customer’s facility, reporting to the Technical Service Group Leader, the Senior Technical Service Representative is an expert in all NPA and customer p...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Maintains financial accounts by processing customer adjustments.
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
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