Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 9904
1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana- southwestern Michigan area. 1st Source operates 77 banking centers in 17 counties and nine 1st Source Insurance offices. We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is ...
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Exceptional training program! Full-time and Part-time shifts available with benefits! Competitive hourly wages plus incentives! Start date of 10/06/14! • ESOP, 401k retirement plan, profit sharing and safe harbor match • Medical, dental, vision, life and disability insurance for full-time and part-time employees • Educational and employee-assistance programs • Casual dress environment • Year-...
IMMEDIATE OPENING Chemtec Pest Control Is Seeking an Energetic, Upbeat Customer Solution Specialist to Add To Our Team CSR – Customer Solution Specialist Do you love talking to customers on the phone? Is the best part of your day when you can solve that customer’s problem and give them some peace of mind? Do you make a mental note before you go home to follow up to make sure the situation went ...
Inbound Call Center/Customer Service Reps & Processing Clerks NOW HIRING! $11.00 to 11.25 an hour Temp to Hire 40 hours a week – Monday through Friday *Must be able to work an 8 hour shift Monday through Friday between the hours of 7am-8pm. Training hours for first 6 weeks are 8 to 5, then will be with mentor for 4 weeks during which time schedule may change* JOB DESCRIPTION: *Contacting c...
CSR - Call Center Representatives Job in Saint Louis, MO - Adecco St Louis, MO
Job description Customer Service Representative - CSR - Call Center Representative Adecco is assisting a local client in their search for experienced Customer Service Representatives - CSR - Call Center Representatives in St. Louis, MO. This is a temporary opportunity, possibly temporary to permanent. We're looking for friendly people who have a great attitude and love to be on the phones all da...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
Company Adecco Branch Saint Charles MO US Position: CUSTOMER SERVICE REPRESENTATIVES – CSR – CALL CENTER… Location: Saint Charles, MO be on the phones all day! Retail and other customer… the following requirements for consideration: â?¢ Retail Experience is a plus! â?¢ High School diploma or GED… Job description Title: Customer Service Representative – CSR – Call Center Representative Ad...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
Position Description: JOB SUMMARY: The Customer Service Representative is the primary interface for distributors, sales, carriers and warehouses for all operations. The Representative is responsible for all aspects of the order and fulfillment process along with building customer relationships. Develops, implements and coordinates customer service programs and activities. ESSENTIAL DUTIES AND R...
Full/Part-Time Positions! We have immediate openings for energetic Customer Service Representatives! Day, Evening and Weekend hours available InterMedi@ Marketing Solutions is looking for energetic people to answer incoming calls handling orders/sales and information requests for our nationally known clients in our Johnstown, PA facility. Excellent PC skills and a customer service persona...
Job Description The Customer Service Associate is responsible for ensuring all customer needs and expectations are met. They are expected to manage orders throughout each day by working with Planners, Demand Management, and the distribution centers to make sure orders ship per customer requirements Responsibilities: Prepare orders for customers daily while answering requests via the telephone a...
Administrative Assistant Primarily responsible to provide support to department manager, among which includes answering phones, screening and disbursing of income calls in a professional manner. Must keep office operations and activities organized and moving forward. Must possess strong communication skills, effectively collaborate with a variety of people and job functions, and accomplishing task...
Company Confidential GLOUCESTER, MA, 01930
North Shore Insurance Agency still seeking a Customer Service Representative with 2-3 years insurance experience license preferred or will obtain a license with training . Working knowledge of AMS 360 or similar systems. Great working atmosphere , compensation commensurate with experience and benefits package. Please reply to ETPC Job #742 100 Turnpike Street, North Andover, MA 01845 <- CLICK TH...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Part-Time Customer Service Representative Are you looking for a part-time career without having to sacrifice your nights or weekends? Regus is committed to providing career paths that are as flexible as our workplace solutions and we're always looking for the best talent. Whether you're getting back into the workforce, looking for work-life balance, or just starting your career…we want to hear fr...
Do you, either as a hobby or as a profession, enjoy tinkering with motorcycles, cars or ATV's?​ Do you enjoy racing radio controlled boats, cars and trucks, motocross and off-road racing, or have a great passion for cars, motorcycles, trucks or anything mechanical?​ Do you love working with mechanical toys, trying to discover what makes them tick?​ If you do – then Traxxas is the place for you! ...
Company Confidential Bracken, TX, 78266
Manufacturing company specializing in residential building products is currently seeking an energetic Customer Service Representative. The ideal candidate would be responsible for: Receiving and entering customer orders into the (ERP) system, answering customer queries on status of orders, and discrepancies. May provide technical advice to customers, will also liaison between departments internal...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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