Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23960
Customer Service Representative - Financial Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updatin...
Call center/ customer service/ filing/ data entry A-Line Staffing is immediately in need a Customer Service Representative ASAP!!! Position: Customer Service Rep Location: Wood Dale, IL Duration: 3-6 months. This may turn into a regular position Hours: 8:30 am – 5:00 pm (1-hour lunch, 30-minutes paid, 30-minutes unpaid) Experience: 2-4 years experience in a fast-paced environment Job Duties: · Pro...
Ministry Service Representative Description New Life Ministries (“NLM"), a non-profit Christian organization, has interview opportunities available for a full-time Ministry Service Representative position located in Richardson, TX. Applicants must be available to work 8-hour shifts that may start as early as 8:00 a.m. or end as late as 8:00 p.m. Applicants must also be able to work rotating Saturd...
Customer Service Representative - Member Services Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by u...
PURPOSE Process, input and service multiple aspects of customer loans, with a primary focus on customer interaction and satisfaction. RESPONSIBILITIES Process customer payments by phone, mail or in person Handle and balance a cash drawer daily Assist customers with questions regarding accounts, payments or products and services offered Perform a variety of account maintenance functions Process, fu...
BASIC FUNCTION: Sterling Payment Technologies provides point of sales payment technology and electronic transaction processing services to merchants nationwide. Sales are made through our network of partners, including Sales Agents, Dealer Solutions, Associations and Agent/Community Banks. The Merchant Services Associate’s role is to provide Merchant Services support to Sterling’s merchant base an...
BASIC FUNCTION: Sterling Payment Technologies provides point of sales payment technology and electronic transaction processing services to merchants nationwide. Sales are made through our network of partners, including Sales Agents, Dealer Solutions, Associations and Agent/Community Banks. The Merchant Services Associate’s role is to provide Merchant Services support to Sterling’s merchant base an...
Customer Service Representative Full Time Position Schedule: FULL-TIME (40 hours a week) Weekdays 12:30 pm to 9:00 pm or 1:30 pm to 10:00 pm. Saturdays 8:30 am to 5:00 pm. 12% shift differential will apply to applicable evening hours and all weekend hours! Positions start September 8! As a global leader in financial services technology, Fiserv is driving innovation and changing the way financial s...
Customer Service Representative Suncor Stainless and Atlantis Rail are two fast growing companies located in Plymouth Mass. We specialize in Stainless Steel Product and Stainless Steel Railing Systems. We have experienced average growth of 24% each year over the past 5 years and 2014 will follow this trend. Take a look at what we do: www.suncorstainless.com and www.AtlantisRail.com Resumes will be...
Per Sé has an immediate need for aCustomer Service Representative at our client located in Woodale, IL. This is a long term CONTRACT opportunity with the possibility to go permanent. Customer service rep to answer 80-120 calls per day. Bilingual spanish/english and able to write in spanish/english is a plus. Will distribute and handle customer questions in a professional manner. Will be familiar w...
Customer Service/Collection Representative Irvine, California Balboa Capital is seeing a Customer Service/Collection Representative who will be providing exceptional client service and support branch operations at our Irvine location. The ideal candidate will enjoy working with people in a team environment, take ownership to deliver the best and have a positive and professional attitude. Responsib...
Title: Bookkeeper/Customer Service Representative Bookkeeper/Customer Service Representative Job Purpose/Description: Assist the Controller with accounting functions, primarily with tasks relating to accounts receivable, accounts payable, and other accounting tasks. Additionally, serves customers by taking and processing product orders, providing product information, and assisting in resolving pro...
Customer Service Representative About the Job Job Purpose: Quickly and accurately assist customers dropping off and picking up dry cleaning, alterations & shoe repair orders. Prepare orders for completion after garments have been cleaned and pressed. Duties: Position will involve multitasking. In this position you will need to prioritize and move between all of the following things: - Assisting cu...
This position may be located in Oklahoma City, OK or Portland, OR The Express Client Services team is responsible for supporting the operational needs of Card Services’ clients. Card Services’ clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. The group provides first level phone and email support to these FIs in areas such as ATM/debit card p...
Our firm is a full service insurance agency located in Brea, CA, currently seeking a full time highly motivated and experienced Health Insurance Customer Service Representative. This is a time sensitive environment. Primary responsibilities include servicing and maintaining existing accounts, handling all policy inquiries and changes, claims, COBRA, as well as following up on needed information. A...
We are a Tax Resolution company. Our commitment is to provide immediate relief from financially and emotionally stressful tax issues. We have been growing fast, and our growth has opened many full time positions to be filled. We are looking for Enrolled Agents, CPAs, Tax Preparers, and Customer Service Representatives ENROLLED AGENTS and CPA’s Main Job Tasks, Responsibilities and Requirements Prep...
Seeking individuals with Technical Skills, Great Customer Service, and a Strong Business Acumen. This position provides a broad spectrum of branch level customer and administrative support services to encompass Hardware and Software sales support and customer retention activities. Supports, retains and expands the customer base through installations and trainings, account visits, and competitive s...
Seeking individuals with Technical Skills, Great Customer Service, and a Strong Business Acumen. This position provides a broad spectrum of branch level customer and administrative support services to encompass Hardware and Software sales support and customer retention activities. Supports, retains and expands the customer base through installations and trainings, account visits, and competitive s...
Powerco Federal Credit Union serving GA Power Company & The Southern Company seeks a part time Customer Service Representative for branch offices in the Downtown Atlanta and Forest Park areas. Must be professional, have good people and phone skills, with a minimum 2 years cash handling experience. Teller experience preferred. Approximately 15-20 hours per week, Mon - Fri. Qualified applicants fax...
RESPONSIBILITIES: Our New York, NY client in the financial services industry is looking for a Customer Service Representative. Job Scope: The ideal candidate will provide superior and specialized phone-based operational support services to financial representatives and end clients. They will handle complex business scenarios and devise solutions, from suggestions to implementation. The position re...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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