Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23310
POSITION SUMMARY: As a Customer Service Representative (CSR), you will work as a Customer Serve Representative and Insurance/pre-collect collections department. It is critical to demonstrate open communication, the ability to assess customer needs and maintain the highest level of customer satisfaction through excellent customer service. You will maintain sincere and professional behavior to ensur...
Description: You want more challenge. You want more opportunity. You want more reasons to head in to work every day. We want more people like you. UnitedHealth Group Customer Care Centers are home to a team that lives and breathes restless. We're still finding ways to outdo what we did yesterday. And that's what makes us one of the fastest growing businesses in the country and the world. Now it's...
Description: Position Description: UnitedHealth Group is working to create the health care system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired...
We are looking to fill a Customer Service Representative position with a small financial firm located in Edina! Duties of this position may include: Maintain a world-class customer service atmosphere-over the phone and in person Calling customers and clients to set up and confirm appointments Greeting customers warmly and ascertain problem or reason for calling. Scheduling appointments, maintainin...
Customer Service/Order Processor Our client in Conroe, TX has an immediate opening for a Customer Service Representative that has experience in the medical insurance field. This position will process orders, billing and delivery of product. Must like talking on the phone and not be afraid to ask for co-payment of product. Must have strong oral and written communication skills. Requirements: Must l...
Send your resume directly to ***** or reach me at 973-606-3202 (Apurva) Job Description: Customer service representative/Call Center experience 2-3years/ Healthcare background a plus MUST be available to work 40 hours/week, hours of operation 6a-11pm And 7DAYS a week including Holidays and weekends! TRAINING SHIFT: 8-5pm M-F Working shift 1: 6am - 230pm Working shift 2: 2:30pm...
For a quick response please send your resume directly at ***** Short Description:3 to 4 week training required at 9:00AM - 5:30PM. After training the new associates will be working second shift/midnights. Complete Description: Some essential functions include: - Respond to and assist customers who communicate via e-mail or telephone with service problems and requests - Re...
Sales Representative / Account Manager / Customer Service JOB DESCRIPTION About Us One of the fastest growing Event Marketing Firms in Pleasanton is looking for Sales Professionals (both entry level and experienced). We offer a sales career that that will lead you to long term professional and financial success. We are looking for outgoing sales professionals, and our industry leading compensation...
Description The Patient Services Representative provides support with daily activities of a medical office including telephone coverage, appointment scheduling, patient registration, and patient referrals in the call center. This position answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Sch...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative - Inside in Blue Bell, PA. Earn $12.65 per hour at this full time, temp-to-hire position. Work 20 - 40 hours per week, schedules vary, Monday through Sunday, 8:00 AM to 11:00 PM. Great opportunity for recent college graduates l...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Panorama City, CA location. This is a temporary position is scheduled for 40 hours a week. Office Hours: Monday - Thursday 8:30 a.m. -5:30 p.m., Friday 8:30 a.m. -6:30 p.m., Saturday 8:30 a.m. - 1:30 p.m. Job Scope: Provide quality service in processing transactions and performing teller duties, and in recommending...
RESPONSIBILITIES: Kforce has multiple Benefits Customer Service Representative positions available with our client in San Diego, California (CA), you will have the following responsibilities and functions: Perform customer service support by responding professionally to customer inquiries/issues received via phone or email Research participant questions related to employee benefit plans Provide te...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Quincy, Massachusetts (MA) location. Description: Provides customer service support to customers during pre- and post sale activities, develops customer relationships and coordinates with various internal departments to ensure customer requests are handled appropriately and in a timely manner. Troubleshoots system...
RESPONSIBILITIES: Our client is seeking a Call Center Customer Service Representative in Overland Park, Kansas (KS). The Call Center Customer Service Representative position is responsible for providing high quality telephone customer service to business clients of the Fleet Fueling Card. Duties: Resolving customer inquiries Providing customers with account information Resolving or referring billi...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in West Point, Virginia (VA). The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Duties: Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availabilit...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish in Langhorne, PA. Earn $12.00 to $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 11:00 AM - 8:00 PM. Job Description: Receive inbound calls Handle...
CareersUSA, a leader in the staffing industry with over 33 years of experience has another job opportunity for you: Our client is seeking a Customer Service Representative - Bilingual: English / Spanish - 2nd Shift in Langhorne, PA. Earn $12.00 to $14.00 per hour at this part-time, temp-to-hire position. Work 25 - 30 hours per week, Friday - Monday, 4:00 PM - 12:00 AM (Midnight). Job Description:...
RESPONSIBILITIES: Kforce is currently working with a client who needs a Customer Service Representative for the next 30-60 days in Brookfield, Wisconsin (WI). Within this role, you will be calling vendors & following up on open work orders, attaching PDFs in the database, calling and e-mailing vendors to get invoices and service reports for completed PM's, organizing and filing paperwork, reconcil...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Printing Service Sales Representative Irvine, CA; Lake Forest, CA Full-Time $40,000 - $80,000 Apply Apply Printing Service Sales Representative Irvine, CA; Lake Forest, CA Full-Time $40,000 - $80,000 Apply Job Details Leading Printing and Design Company dedicated to excellent service is searching for an exper...
Bilingual (Vietnamese) Customer Service Representative job opening in San Francisco, CA Ajilon’s top healthcare client is looking for a Customer Service Representative on a temporary-to-hire basis for a well-known and fast-paced company. Located in San Francisco and accessible by all modes of public transportation, this position would be best suited to someone with prior administrative experience...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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