Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 9130
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
IMMEDIATE OPENING Chemtec Pest Control Is Seeking an Energetic, Upbeat Customer Solution Specialist to Add To Our Team CSR – Customer Solution Specialist Do you love talking to customers on the phone? Is the best part of your day when you can solve that customer’s problem and give them some peace of mind? Do you make a mental note before you go home to follow up to make sure the situation went ...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
Personal Lines Customer Service Representative needed to assist the staff of well-established insurance agency in the Merrimack Valley region of Massachusetts. This great temporary opportunity will allow you to showcase your knowledge of personal insurance, especially automobile and home while assisting customers via email, over the telephone and in person. When you are not dazzling everyone with...
NOW HIRING: Customer Service Representatives & Bi-lingual Spanish Customer Service Reps. Full-time & part-time shifts available between 8:00 am & 8:00 pm in Charleston, IL. Walk-In's welcome between 8:00 am & 5:00 pm at 700 W. Lincoln Ave., Charleston, IL. Or apply on-line at: www.spherion.com/jobs Office Locator Number D518520. For More Information call: (217) 281-1535...
Our Client is seeking several experienced Healthcare / Insurance Customer Service Representatives; CSR’s to work in their NJ call center. The call center is located across the bridge from Philly, near the Aquarium. Healthcare or Insurance call center experience is required. Duties: Contacting customers by phone to manage complaints concerning billing or services rendered Refer service complaint...
We are currently seeking several Commercial Lines Customer Service Representatives, CSR ‘s to provide exceptional customer service to new and existing customers, convert Agency prospects to new customers as needed, and support Producers in the development of new business. ESSENTIAL FUNCTIONS: Quote New and Existing Commercial Business prospects through carrier websites, or, if needed, through su...
CSR- Customer Service Representative Location: Boise, ID No of Positions: 45 Duration: 12 + Months Demonstrated sales and/or cross selling experience. knowledge of telephone sales techniques specifically with cross selling. Demonstrated strong oral communication including probing and active listening skills. Demonstrated skill in problem solving and decision making. Demonstrated ability to...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Title: Customer Service job in Blue Ash, OH. Summary: We have a job opening for a Customer Service Professional in Blue Ash, OH. This position will be responsible for providing the highest level of care and quick solutions to customers. The Customer Service job duties and responsibilities include: • Work closely with sales agents and customers to quickly and accurately process orders • Assis...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Honda of Kingston is currently seeking high-energy individuals for their Business Development Center. This customer service position will consist of communicating with customers, responding to customer inquiries, and setting up appointments for the customer. You must have excellent written and verbal communication skills as the customers will be contacting you by phone or email. We are looking for...
The Customer Service Representative (CVE – Client Value Enhancement Executive) is responsible for providing our global clientele with outstanding customer service and post-sale retention support. We are looking for a personable team member to maintain professional client relationships through inbound and outbound contact via phone, email, and web-based communications. The CVE will serve as a custo...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
AMDS CUSTOMER SERVICE REPRESENTATIVE Summary You’re the first point of customer contact over the phone for general inquiries like pricing, products, scheduling etc. Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You provide an important first impression for Miele to Direct ...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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