Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23247
Member Service Representative- Franklin, MA Thurs-Fri 3:30pm-7:30pm & Sat 8:30am-3:30pm PT Job Description: Contribute to DCU’s Success Sharing and Business Goals by providing members with quality service. Understand and explain all DCU products and services, identify members’ needs, and achieve all assigned sales goals by cross-selling appropriate products and services and making qualified referr...
Provides superior service to Heifer International donors, volunteers, and/or internal staff via mailroom and donations processing. Responsibilities: 1. Provides in-depth service with efficiency and accuracy in a timely and professional manner to 'Delight the Donor'. Responds to various types of donor and volunteer questions, issues or complaints. . 2. Communicates the brand of Heifer and provide d...
The University of Michigan Credit Union offers a fun and challenging work environment where each team member is valued and can make a difference. UMCU is currently searching for bright, professional and friendly service minded individuals to provide world-class customer service to our members in the role of Member Service Representative. The selected candidate will be responsible for fostering pos...
Join STERIS in its vision to see the world free from Infection and Contamination as a Field Service Representative - Zone Floater Location City/State: Worcester, MA Summary Ensure customer satisfaction by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on various mechanical, electro-mechanical, and electronic units. Provide sup...
Summary / Primary Role: CMI Logistics LLC., a wholly owned subsidiary of Odyssey Logistics & Techonolgy, is looking for a Customer Service Representative who will be responsible for performing all tasks that are involved in the shipping/receiving of CMI Logistics LLC. This includes the following metal product, but not limited to: Bars, Coils, Bar Rods, Sheets, Plates and other product form. Princi...
Telecommute
Customer Service Representative Part-Time – Work from Home Arrangement. In business since 1981, Ayers Basement Systems and Dr. Energy Saver Lansing comprise a growing, multi-million dollar organization with approximately 100 employees. The companies are part of the Basement Systems international contractor network and have a reputation as Michigan’s leaders in basement waterproofing, crawlspace en...
Benefits Representative POSITION SUMMARY Responsible for providing quality customer service and accurate information to clients workers plan members in professional manner. The Customer Service Representative will handle new plan implementation coverage, network set-up, member eligibility, Benefit administration, participate in client enrollment meetings and client quarterly meeting. DUTIES Determ...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
On Call International Customer Service Representative Schedule: Thursday through Sunday 3p-1a Join our world-class call center which helps travelers in need around the world every day! On Call International is a leading provider of customized medical, security and travel assistance programs for international business and leisure travelers, as well as expatriates, students and others traveling away...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Mortgage Member Service Representative Monday - Friday 8-5, alternating Saturdays 9-3 Job Description: Service Excellence: The DCU Way Service is an integral part of DCU living its vision and achieving our mission. DCU Nation simply wouldn’t exist without service. We pride ourselves in the service we provide our members, our internal customers, and our co-workers. All DCU employees will provide Se...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. At Ulin...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. At Ulin...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. At Ulin...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Currently hiring for Full Time Spanish Bilingual Customer Service Representatives. If you have the personality, the data-entry and PC skills, and the drive, we have the ideal opportunity to put those qualities to good use in a rewarding career. We're HGS, and we can do more for your future than you ever thought possible! As a Customer Service Representative on our team, you'll handle inbounds call...
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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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