Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 38649
CUSTOMER SERVICE REPRESENTATIVE (Teller) Part Time: Western State Bank is seeking candidates to join our customer service team in Devils Lake, North Dakota, to create an exceptional customer experience by providing service and solutions to our valued customers. The CSR will process banking transactions, identify customer needs, and connect customers to internal partners who can assist in meeting t...
A local leading Financial Services organization is actively seeking several experienced Financial Services Representative -- Customer Service Representative -- CSR -- Call Center Representative in Canton for a long-term temporary assignment. Financial Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle a...
Customer Service Representative CSR We have an opening for a Customer Service Representative on 1st and 2nd shift. This person will be responsible for processing the customers ship/rec. paperwork, create, review, and close job orders, resolve product or service issues with the customer, accountable for customer inventory, answer phones and contribute to the team. Skills/Qualifications: Customer ...
Position: Customer Service Representative Duration: 3 Months Contract to hire Location: Jericho, NY **** Please respond back with your updated resume and details to ***** **** **** You can also reach me at #: 703-659-1579 **** Job Description: Under limited supervision, processes incoming calls. Receives, evaluates, and answers customer inquiries (phone) of a moderately compl...
Planet Fitness has some of the best employees in the industry. If you are energetic, passionate and dedicated, then we've got a place for you! Our fast-paced environment is dedicated to providing the best customer service in a fun, rewarding environment. Our wicked cool staff is what makes Planet Fitness a great place to work. Our New Philadelphia Club has the following positions available : * Me...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
Title: Renewal & Retention Agent Schedule shift: MOnday-Friday 2:00 AM till 11:00 AM when day time savings occur schedule will change to 1:00 till 10:00 Am Monday through Friday Job purpose: Deliver against agreed renewal sales targets. Utilize client database and proactively make contact with existing users to ensure clients are retained through understanding the customer’s individual requirem...
Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a comm...
Description Greets and checks patients in at the front desk as well as performing a variety of office duties including answering phones, entering data into the computer, verifying and filing insurance, scanning charts, processing requests for medical records, and billing for and accepting payments. Qualifications High school graduate or GED Prior healthcare business office experience preferred...
Do you want to WOW! Customers everyday in a fun, fast-paced environment? TD Bank is currently hiring Tellers and Customer Service Representatives from Maine to Florida! Full time and Part time positions are available! Teller As a teller you will be responsible for opening and servicing customer accounts, accepting loan payments, cashing checks and much more! Requirements Include: *Prior cash ...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD...
Become a Customer Care Agent - Join Alorica! Seasonal positions pay $9.00 an hour! Hurry in training classes starting November 3, 2014! No experience needed! No weekends! Hours vary from 8am-7pm! Alorica is currently seeking bright, motivated individuals to join our valued team of call center agents. Qualified candidates have exceptional communication skills, a fierce drive to succeed, and a g...
We have immediateopenings for sharp Customer Service Reps to help with our new locations. NO EXPERIENCE REQUIRED (We Train!) Candidates should work well with others. Also, be prepared to enjoy working in a Positive, fun, fast paced and rockin' environment. Our "hands on" and personable owner often provides Fun Events, such as Baseball games, Lakers games, Vegas trips, Golfing, Bowling, etc. We...
Regional Supply is looking for a Customer Service Representative to work on the front counter. Applicants must have strong customer service skills, both on the phone and in person and able to work with customers positively. All applicants must demonstrate their willingness and ability to exceed internal and external customer expectations. The ideal candidate will have a basic understanding of th...
Client Service Representative – DMS Position Summary A Dealertrack DMS Client Service Representative, is responsible for answering customer inquiries, determining customer requirements, and resolving problems regarding the Dealertrack DMS software application. This position is based in South Jordan, Utah. Primary Duties · Effectively handle phone calls from customers in answering their inquiri...
Job Description: A growing organization in Orange County is seeking a positive, service oriented individual to represent the company on all customer needs. The job requires the customer service representative to respond to customer requests and questions regarding service, products and account information, and resolving customer concerns using established procedures in English and one other langu...
1st Choice, LLC is seeking Customer Service Representatives II for an exciting opportunity with our client in Houston, TX. RESPONSIBILITIES/DUTIES Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. EDUCATION/REQUIREMENTS Requires a high school diploma or equivalent and 5+ years of experience in the field or in a related area. Skills : Custo...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
At Regus, we're leading a business revolution - with over 1 million clients and growing - we're building a brand new sector that's growing rapidly all over the world. We're helping businesses of all sizes adapt to the changing needs of mobile working, global growth and the demand for flexible working - in short- we make business happen. You'll lead the customer service team that makes our innovat...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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