Service Representative Jobs
Service Representative Overview
Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.
Service Representative Education Requirements
Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.
Service Representative Job Market
Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.
Service Representative Salary
The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
Adecco is currently assisting a local client in filling a 3 month contract Sr. Customer Service position located in Irvine, CA. Responsibilities will include being on the New Accounts phone queue, set up and maintenance of SAP customer accounts, and verifying medical licenses upholding the integrity of the system and company standards. We are looking for some who has strong attention to details an...
HARRY K. WONG PUBLICATIONS, INC. 943 North Shoreline Boulevard Mountain View, CA 94043 Job Title Customer Service Representative About the Company We are a small, education publishing company headquartered in Mountain View, California. We have been publishing award-winning materials on effective classroom management for 30 years that are distributed and used by educators worldwide. We are lookin...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Fuel & Oil Customer Service Representative Overview: Applicant must be customer service oriented, capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills, bilingual helpful. General Job Description: The Fuel & Oil Customer Service Person’s primary focus is to assist customers and SoCo Sales staff place fuel and oil orders, and workin...
Customer Service Representative A national services company is looking for a focused and efficient customer service representative to join their growing team. This is a contract to hire opportunity. Duties and Responsibilities: - Answering inbound calls in a timely manner - Listen and understand customer requests, questions and complaints - Opportunities to sell a variety of products and services...
Alegeus Technologies, LLC the leading provider of employee benefits debit cards, allowing consumers easy and immediate access to their funds via electronic administration is growing. Alegeus Technologies develops and supports a complicated benefits software package utilizing real time payment network transaction systems. Customer Service Representative Position in Waltham, MA Job Purpose: Establis...
CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Job Description: The candidate's responsibilities include but are not limited to the complete, accurate, and timely processing of information and documents relating to warehouse receipt, storage, shipment, and accounting. The candidate will be required to use a calculator, Microsoft Word, Excel, and various other...
We are looking for a Customer Service Representative on behalf of our client, Fidelity Investments. This position is based in Smithfield, RI for 6 months+ Job Description Institutional Securities Operations Representative- Fidelity Financial Advisor Solutions *Normal Hours for this position are Monday through Friday, 9:30am to 6:00pm. Initial hours during 8 weeks of training will be 8:30am-5:00pm...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Sr. Broker Dealer Customer Service Representative in Charlotte, NC! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’...
The Customer Service Representative handles all routine customer service inquiries from vehicle renters, rental agencies and fleet vehicle drivers. These include: violation inquiries, account status, payment information, etc. Additionally, the Customer Service Representative interfaces with our business clients and their customers as well as internal stakeholders. The qualified candidate must enjo...
About the Job Businesses’ everywhere are interested in outsourced marketing, but few are savvy enough to accomplish the job themselves. Outsourced marketing is the standard, and our service is highly valued. We help fortune 500 companies within the telecommunications industry market new and inventive products. We are the best in the industry at sales and marketing, which is why we represent su...
At Knochelmann Service Experts Heating & Air Conditioning, we believe in doing what’s right for our customers and our employees. We offer the stability of working for a national industry leader but we also treat our people like family.Our team is made up of the very best, and we provide ongoing training, support, and opportunities for unlimited professional growth. Customer Service Representative...
CALL CENTER / CUSTOMER SERVICE REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Call Center Customer Service Reps Needed Qualifications: Must have 1-2 years experience handling inbound customer service calls If you have experience working in a call center that is a huge plus! Must have excellent communication skills Positions in Van Nuys and Northridge location Computer Literat...
Since 1967, Fertilizer Dealer Supply (FDS) has been a valued supplier for the retail fertilizer and chemical dealer, custom applicator and growers of the Midwest. Our professional sales staff offers the finest lines of self propelled sprayers, pull sprayers, fertilizer blending and receiving equipment, fertilizer spreaders, lime spreaders, fertilizer tenders, loaders, anhydrous applicators, anhydr...
A Customer Service Account Representative job in Canton, OH is currently being recruited by Ajilon Professional Staffing. The right candidate will have at least one year of experience in a Customer Service position. You will be the liaison between the sales team and the client and will help process new orders. The hourly rate is $18 per hour. The responsibilities of the Customer Service Account Re...
We are seeking a SPANISH Bilingual Customer Service Representative (Concierge) for a Cosmetic Surgery clinic. The right candidate should be an outgoing and friendly person, with an upbeat personality and a strong interest in cosmetic procedures such as liposuction, liposculpture, breast and buttocks enhancement. The job consists of answering the phone in fluent SPANISH and English, assist the call...
Large well-known financial institution in Franklin, WI is looking for a Processing/ Customer Service Representative. Benefits include a FREE lunch and standard Monday through Friday first shift opportunity. Description: Application processor will be inputting new policies into the billing system. Will be monitoring whether or not these are new policies or an addition to existing ones. Will also be...
Adecco is assisting a local client in recruiting for a current Customer Service Representative - Call Center job in Rapid City, SD. This is for a long-term temporary to hire opportunity. As a Customer Service Representative you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged...
RESPONSIBILITIES: Kforce is currently seeking a strong customer focused Benefit Customer Service Representative to provide customer service support to clients for pension benefits in Minneapolis, MN. This is a great opportunity but a temporary position with this company. REQUIREMENTS: Excellent ability to communicate effectively and professionally (both written and verbal) with a strong customer s...
Look to Spartan If you’re ready for a rewarding job in manufacturing and logistics, you’ll find it at Spartan. We’ll match you with the perfect assignment, with great potential for a long-term position. Contact Spartan today. We’re looking for people just like you. We are currently hiring for a Customer Service Representative / Inside Sales position in Lenexa, KS. This is an excellent opportunity...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Popular Service Representative Articles
Sample Resume for an Entry-Level Customer Service Representative
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