Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 9714
1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana- southwestern Michigan area. 1st Source operates 77 banking centers in 17 counties and nine 1st Source Insurance offices. We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is ...
An investment management company serving institutional investors, workplace retirement plans, financial intermediaries and their clients, Calvert Investments offers more than 40 equity, bond, cash, and asset allocation strategies, of which many feature integrated environmental, social, and governance research. By combining rigorous analysis with independent thinking, our disciplined approach to mo...
PFS Group A Nationwide Patient Account Management Firm. Based in Houston, Texas, with satellite offices in Crystal City, Texas, Denver, Colorado, and Fresno, California, we currently work with 25+ clients who operate more than 100 hospital facilities — from small, rural community medical centers to metro population center health systems. Leaders in their respective markets and nationwide, our cl...
Exceptional training program! Full-time and Part-time shifts available with benefits! Competitive hourly wages plus incentives! Start date of 10/06/14! • ESOP, 401k retirement plan, profit sharing and safe harbor match • Medical, dental, vision, life and disability insurance for full-time and part-time employees • Educational and employee-assistance programs • Casual dress environment • Year-...
IMMEDIATE OPENING Chemtec Pest Control Is Seeking an Energetic, Upbeat Customer Solution Specialist to Add To Our Team CSR – Customer Solution Specialist Do you love talking to customers on the phone? Is the best part of your day when you can solve that customer’s problem and give them some peace of mind? Do you make a mental note before you go home to follow up to make sure the situation went ...
A local leading organization is currently seeking an experienced Customer Service Representative -- CSR -- Call Center Representative in Brockton, MA for a long-term temporary assignment, with opportunities to go perm. Customer Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle and resolve complaints. I...
Collabera- Niche Houston, TX
Job Description: TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT is looking for Customer Service / CSR / Customer Service Representative **************************************************************************************************************************************************************************************************************************************************************...
Company Adecco Branch Saint Charles MO US Position: CUSTOMER SERVICE REPRESENTATIVES – CSR – CALL CENTER… Location: Saint Charles, MO be on the phones all day! Retail and other customer… the following requirements for consideration: â?¢ Retail Experience is a plus! â?¢ High School diploma or GED… Job description Title: Customer Service Representative – CSR – Call Center Representative Ad...
Yourazjobs Chandler, AZ
At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile and adaptive, thatâ??s the kind of work we do. And you can be a part of it. Opportunities currently exist in Chandler, AZ: Customer service representative â?? job id # 359156 Bilingual customer service representative â?? job id# 359159 Enjoy be...
Take incoming calls and schedule pharmaceutical orders; Handle calls in both English and Spanish, verify information in system is correct, answer questions about copays or reimbursements Working hours: 8:00AM-5:00PM Work Experience: - Minimum of two years of call center customer service experience preferably in a healthcare or pharmaceutical environment Technical Knowledge: - Must be able to ...
Job Description CHS has an exciting opportunity in our Crop Nutrients division. We are looking for a Customer Service Representative to provide a high level of customer service to support sales, supply and logistics. You must have excellent communication skills, both verbal and written, along with excellent customer service skills. You will: Build strong customer relationships through direct cus...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our South Paradise Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternate ...
Enrollment Billing Advisor Job Description: -Processes, maintains and reconciles small and medium group accounts' eligibility, delinquency, and reinstatement information to ensure complete, accurate and timely enrollment and billing transactions -Responds to small and medium group accounts' billing and reconciliation inquiries in a timely manner -Accountable for complying with all laws and reg...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Insurance industry. Potential conversion to direct hire. One-year assignment. $17.45 per hour ** Expectations are that they will be able to process 80-100 transactions a day. Extensive training will be conducted with an emphasis on quality and accuracy. This core belief is once and done. Quality Assurance has high standards and must meet 95% accuracy. *Ability to type minimum 50 wpm and minimum 1...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4039 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3349 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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