Service Representative Jobs
Service Representative Overview
Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.
Service Representative Education Requirements
Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.
Service Representative Job Market
Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.
Service Representative Salary
The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
Job Description: Immediate need for a dynamic Customer Service Representative with call center experience. This is a reputable company, seeking a high- energy, patient, and sharp Customer Service Rep. The responsibilities of this role will be assisting customers over their phone regarding their bill inquires, late payments, schedule installation appointments, and etc. If you are a dynamic Customer...
Job Description: Amazing Stable Company is in need of a Customer Service Representative to provide customer service support for assigned field sales representatives and their clients. Also acts as back-up support for other team members as needed. Serve as the main communication core between all departments. REQUIREMENTS -Experience in scheduling -Proficient with Microsoft Office -Bilingual a plus...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in Chicago, IL. Responsibilities: Provide superior service by delivering products and services to meet or exceed customer expectations Satisfies needs of our customers as through a variety of service channel Effectively interacts with customers by listening to their needs and providing timely solutions Combines service, sale...
Title: Senior Customer Service Representative jobs in Tempe, AZ Summary: Brand new job opportunity for a Senior Customer Service Representative in Tempe, AZ. The opening is supporting the company's customer base with inbound calls, assisting customers with information requests, data entry of customer information into company database, as well as email correspondence to follow up with resolutions....
Matheson Tri-Gas, Inc. West Mifflin, PA, 15122
Customer Service Representative I West Mifflin, PA Matheson is one of the most successful welding gas and supply companies in the Midwest. We offer a full benefits and compensation package including Medical & Dental Insurance, Life Insurance, Short Term Disability, Vacation and a top of the line 401(k) Retirement Plan. We are currently accepting applications for a Customer Service Representative t...
CareersUSA, a leader in the staffing industry with 33 years of experience, has another job opportunity for you: Our client is seeking a Customer Service Representative / Guest Services Representative in Kissimmee, FL. Earn $10.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday through Sunday, schedule varies. Job Description: Check-in / check-out guests Provide gu...
Job Description: This Customer Service Representative Position Features: ? Excellent Opportunity ? Great Working Environment ? Great Opportunity ? Great Pay to $24K Rewarding position as a Customer Service Representative for a well-know organization to take inbound calls from customers regarding account maintenance. Successful candidate will be proficient in Microsoft Word and Excel and type 45wpm...
Job Description: This Customer Service Representative Position Features: ? Fast Paced Work Environment ? Fun Atmosphere ? Great Location ? Great Pay to $34K Are you passionate about helping people?! Do you enjoy working with people? Are you a solution oriented thinker? THIS is the opportunity for YOU! We have an immediate need for several Customer Service Representatives who are seeking a fast pac...
Call Center Representative Job Purpose: Responsible for customer support in a fast paced, team oriented, structured environment. Supports customer inquiries from a Fortune 500 company, and assists with service issues; account maintenance; product, policy and pricing information; new customer orientation; and new phone and subscription plan sales via inbound phone inquiries and emails. Call Center...
Clear Lake, Bay Area Blvd Customer Service Representative Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Customer Service Representative Job Duties: · Determines requirements by working with customers. · Answers inquiries by clarifying desired information; researching, locating, and providing informatio...
About the Job Businesses’ everywhere are interested in outsourced marketing, but few are savvy enough to accomplish the job themselves. Outsourced marketing is the standard, and our service is highly valued. We help fortune 500 companies within the telecommunications industry market new and inventive products. We are the best in the industry at sales and marketing, which is why we represent su...
Aftermarket / Customer Service Sales Representative COMPANY INFORMATION: Privately owned, Crown Equipment Corporation, designs, manufactures, distributes and supports material handling products that provide customers with superior value. Crown has a network of factory direct sales and service dealers (referred to as branches) doing business as Crown Lift Trucks. As one of the world’s largest lift...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in Arlington Heights, IL. Responsibilities Provide superior service by delivering products and services to meet or exceed customer expectations Satisfies needs of our customers as through a variety of service channel Effectively interacts with customers by listening to their needs and providing timely solutions Combines serv...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative for their Dallas, Texas (TX) location. Overview: This person responds to customer verbal and/or written inquiries, records details about customer inquiries and helps resolve complicated customer complaints. They will also coordinate and expedite customer inquiries to other departments for resolution. Responsibilities: Comple...
Large well-known financial institution in Franklin, WI is looking for a Customer Service/ Processing Representative. Benefits include a FREE lunch and standard Monday through Friday first shift opportunity. Associate will be answering calls that vary on a daily basis. It is not a high-volume call center, but it is taking inbound calls from either Field Representatives or policy owners. Time will b...
The Loan Services Representative serves as a clerk for the lending and collections functions of the credit union. Performs routine clerical and basic technical duties requiring attention to detail, timeliness, and knowledge of products, DMV processes, and departmental procedures. Provides support to the lending activities for credit union products. Performs auditing, file maintenance activities to...
Sales and Service Representative Department: Call Center Position Type: Full Time, Non-Exempt Hours/Shift: Mid and 2nd Shift available. You must be able to work either Saturday or Sunday each week. · Are you a professional who delivers superior customer satisfaction? · Do you enjoy making a difference to customers by resolving their questions and/or concerns? · Do you want a fun work environment a...
As a Service Representative you will partner with one of our insurance business partners onsite to represent Hertz and facilitate the rental process. You will maintain and grow strong relationships with your business partner, provide outstanding customer service and generate increased business. This is a growth orientated opportunity in our Sales organization and is positioned to lead to an exciti...
The Admin/Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showro...
Description PPG Industries' vision is to continue to be the world's leading coatings and specialty Products Company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. Founded in 1883, PPG has global headquarters in...
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Customer Service Career Tools
Customer Service Representative
$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Customer Service Representative
Provides customer service by providing product and equipment knowledge; responding to customer requests; responding to customer inquiries.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Confers with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details regarding complaints; build customer rapport by actively listening to customer requests and inquiries.
Popular Service Representative Articles
Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative
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New Beginnings for Your Cover Letter
Your cover letter needs to get an employer's attention from the start. Check out these sample opening lines, by position.