Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23346
CUSTOMER SERVICE REPRESENTATIVE Job Title Customer Service Representative Shift Schedule Monday – Friday & occasional Saturdays Reports to Customer Service Manager BEL USA / Discount Mugs is one of the largest factory suppliers of promotional items. We custom imprint on a variety of promotional products. We are headquartered in Medley, Florida, and have been in business since 1995. BEL USA, is act...
CVS Caremark is having an open house and you’re invited! Where: 4121 E. Cotton Center Blvd. Phoenix, AZ 85040 When: Wednesday August 28th, 2014 from 4 pm - 9 pm 1. You will need to bring a current copy of your resume and MUST meet the below criteria: • Minimum 3 years customer service experience • Must have high school diploma or GED • Must be able to work any range of shifts from 6am-midnight wit...
Insurance Customer Service Representative Auto Insurance Specialists Excellent customer service career opportunity. We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career in our Cerritos and Riverside, CA locations (when applying, please make sure to select location). The selected candidate will receive paid training during which you’l...
Summary A Dealertrack Customer Service Representative is responsible for handling all follow-up phone calls for maintenance reminders, sales, service, prospects and special prospect call campaigns. Primary Duties Effectively handle outbound phone calls from dealership customers to gather valuable feedback for the dealership. Document customer comments in a clear and detailed manner to ensure deale...
Biovideo is a quickly expanding company that is looking for energetic and dependable people to add to the team. As a representative, you will be working in the maternity ward of hospitals, capturing the most precious moments of a family’s welcoming of a newborn child through photos and videos while upholding our priority values of customer service. As a member of our team, you will experience the...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – Construction Environment Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having responsibility to Work efficiently in an environment that requires significant independent judgement in developing...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – voice of the customer Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having 2-4 years prior experience in manufacturing or construction environment preferred Job Responsibilities: Regularly com...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – Experience in manufacturing Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having responsibility to Work efficiently in an environment that requires significant independent judgement in develop...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – Outlook Word Excel Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having 2-4 years prior experience in manufacturing or construction environment preferred Job Responsibilities: Be the main cont...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – Word Excel Outlook Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having basic knowledge of window based software preferred Job Responsibilities: Communicate over the phone Be the main contact...
Full Time Permanent Position for a large US Company. B-511 Customer Service Representative II – Excel Outlook Word Location: Job is in Toledo, OH Domain: Sales Experience: 3-5 Years Salary: $35,000.00 - $45,000.00 Experienced Customer Service Representative II is required having 2-4 years prior experience in manufacturing or construction environment preferred Job Responsibilities: Work efficiently...
Customer Service Representative Are you looking for a position that will provide you the education of new and upcoming technology with the opportunities of advancement with a fast past and growing company? DataVox is looking to add an additional Customer Care member to our operations team. Established in 1988, DataVox provides advanced technology solutions to address every aspect of an organizatio...
Frontline Source Group - temporary staffing and direct hire firm – is looking for a Bilingual Customer Service/Sales Support Representative for our NW Houston, TX client for a contract to possible hire opportunity. Position Summary: The Customer Service Representative receives and processes incoming sales and service requests, oral and written, to meet the needs of the external and internal custom...
CUSTOMER SERVICE REPRESENTATIVE - FOR LIGHTING MANUFACTURER HOBBY AIRPORT/ALMEDA MALL AREA APPLICANT MUST COME FROM A MANUFACTURING ENVIRONMENT 8812 Frey Rd. Houston, Texas 77034 Customer Service Representative for a Houston based Lighting Manufacturer that sells products nationally. Assists customer by phone, fax and email. Enters orders in Global Shop database. At customers request; prepares lig...
Why pursue a career with TransFirst's Merchant Support team? • 1st year Incentives & Training can take you to $16 per hour! Successfully complete our training programs and make $1 per hour increases and expand your responsibilities! • You’re fascinated by the way things work and the reasons why they sometimes don’t. • You sometimes rearrange your computer setup just for fun. You were the kind of k...
Doherty Staffing Solutions, in partnership with our client, is currently hiring a Customer Service Representative. Employees will provide excellent customer service in an inbound call center setting. The pay for these positions is $14 - 15.25 /hr BOE. Call center associates will provide excellent customer service in an inbound environment. Main Focus: Answering inbound phone calls pertaining to Pr...
RESPONSIBILITIES: Our client is seeking a Customer Service Representative in Golden Valley, Minnesota (MN). The CSR role is like a patient account coordination or management. The CSR will be assigned a portfolio anywhere from 600 - 900 patients and is responsible to manage the monthly refill process for products our department supplies. These supplies are primarily covered under the Medicare Part...
RESPONSIBILITIES: Our client is seeking a Customer Service - Call Center Representative for their Houston, TX location. This is a great employment opportunity with a reputable client. There are multiple temporary positions open scheduled to last through the remainder of the year. Job Description: This role is responsible for answering telephone inquiries and promoting our client organization's pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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