Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 30762
A local leading Financial Services organization is actively seeking several experienced Financial Services Representative -- Customer Service Representative -- CSR -- Call Center Representative in Canton for a long-term temporary assignment. Financial Service Representatives interact with shareholders to provide information in response to inquiries regarding their accounts and services to handle a...
Job Description: Description: Professional, yet Fun Environment ? Flexible Shifts ? Call Center ? Working with Several Clients during their Holiday Season ? Excellent Training Program ? Seeking Detailed Individuals ? Retail Experience a Plus ? Excellent Training Program for Detailed Individuals ? Retail Experience a Plus ? 75 Positions to Fill!!! We are an equal employment opportunity employer an...
About this opportunity L&S Associates (A Human Arc Company) has a critical position available in the Jackson, MI area for an individual with strong customer service skills and at least 2 years of healthcare/social services experience. We need an individual with the maturity to work independently who is a self starter, quick learner, computer-literate and is able to balance the both business and s...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our East Main Street Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternat...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our East Main Street Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternat...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating acco...
CSRs - Immediate need - Start date November 3, 2014. Professional Surveys of Pinellas, Inc. (PSI) is looking for friendly, reliable team members who enjoy helping others. Qualified candidates will have excellent telephone skills, computer aptitude, and strong customer service ethics. NO SALES - NO COLLECTIONS. Positions are full-time, permanent. Mandatory Training period is Mon-Fri 9 a.m. - 5:30 ...
Roles and Responsibilities: Essential Duties/Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other than the general responsibilities, this level includes the following and other duties may be assigned to meet business needs.  Must collaborate with the sales team to provide customers with service as outlined in the dep...
Seeking a commercial customer service representative with 3+ years of experience with commerical lines. Experience in personal lines (both auto and homeowners) also very desirable. Must be a self starter, customer service oriented, well organized and detail oriented. Job duties include: *Quoting of new and renewal commercial business. *Marketing commercial business. *Must be able to assist with au...
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
AlaskaUSA Mortgage Company Anchorage, AK, 99501
Description Reports to: Varies by location Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller, member service activities and loan activities, as well as meet sales goals through cross sales of credit union products and services. Duties and Responsibilities: Responsible for providing prompt, professional, helpful, knowledgeable a...
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: J oi n us for our next ON-SITE JOB FAIR Wednesday, October 22nd 9am - 3pm Sykes Greenwood Greenwood Mall 420D Highway 72 Bypass NW Greenwood, SC 29649 Or even better... APPLY ONLINE TODAY for your premium appointment ABOUT THE JOB: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial ...
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....
Overview: We’ve all been there… you have a question or concern with your phone provider, your bank, your entertainment system. You pick up the phone to dial that 1-800 customer service number. Did you know that you might just be speaking to one of the more than 50,000 SYKES Customer Care Professionals from around the globe… and that person might just be right here in your home town? That’s right....

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4040 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3350 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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