Service Representative Jobs

Service Representative Overview


Customer service representatives respond to a customer’s questions and complaints while providing essential information about the company, products, sales, order processing and services. They may perform this duty in person, by phone, email or through Internet chat. The service representative’s duties may vary by industry, but many businesses, from manufacturing to food service, require some form of customer contact and service in order to thrive. Service representatives are needed in a wide range of industries and may be given a variety of titles such as Energy Customer Service Representative or Insurance Customer Service Representative.

Service Representative Education Requirements


Customer service representative positions generally require only a high school diploma. A minor amount of on-the-job training is typically provided by the hiring company. The training provided usually lasts for about two weeks. Customer service positions in the industry of finance or insurance may require licensing and/or certifications. This is because this industry’s customer service personnel must be consistently up to date on continually changing regulations that affect the business. The types of licensing and certifications required will vary by state and in some cases may involve the need for additional training and testing.

Service Representative Job Market


Statistics show that jobs for service representatives are expected to increase by 12.6 percent between now and 2022. This means that approximately 298,700 new jobs will be opening in this field. Those aiming for customer service positions in the insurance and finance industry should expect to meet greater competition for these jobs, which also pay better.

Service Representative Salary


The median salary ranges between $12.71 and $16.44 per hour with the lowest 10 percent of all salaries for this field being below $9.38 and the highest 10 percent receiving $24.00 hourly. Service representative salaries vary depending upon experience as well as industry. The highest salaries found for this career are in the finance and insurance industry. Mid-level salaries are found in the technical and credit intermediation industries, and the lowest salaries are found in the administrative and support services. Salaries for customer service positions in the finance and insurance industries range from $31,000 to $56,000 per annum with the mean being $38,000 yearly.
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1000+ Service Representative jobs found on Monster.

Jobs 1 to 20 of 23353
Growing, reputable Insurance Firm in Humboldt County, California, looking for experienced, licensed Customer Service Representative to handle Commercial Accounts. Salary commensurate with experience. Benefitted position. Equal Opportunity Employer....
Experienced licensed Customer Service Representative wanted for Health and Life insurance division of reputable growing company. Job is inside office position. Salary commensurate with experience. Benefits provided. We are an Equal Opportunity Employer....
The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. The position will be located at the San Francisco Enterprise Rent A Car administrative office. Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resoluti...
Overview: Medicare Member Representatives are skilled to interact with callers to provide prompt and accurate responses to questions from members. While interacting with members, the representative will answer inquiries, resolve issues, and respond to requests, within established performance standards via telephone. Representatives work independently in servicing callers on a wide variety of healt...
Customer Service Representative/Teller – Baldwin Park, Anaheim, Fullerton and Brea, CA Company Overview: Cashback Payday Advance opened its first location in San Bernardino, CA in 2003. The company has always provided an outstanding service experience for our Southern California customers. We understand the stressfulness involved in applying for any sort of loan; therefore, we have built our compa...
Rainin Instrument, a subsidiary of METTLER TOLEDO, is looking for an experienced and self-motivated Customer Service Representative to join our team in our Oakland, CA headquarters. This job is to support company objective of excellent service to customers by insuring that all related processes are performed in accordance with Company policy, procedures and standards. This position reports to Cust...
Our client, an elite provider of Insurance Services located in the heart of Manchester, is looking to add 1 Personal Lines Customer Service Representatives to their growing team! They have a outstanding location, within walking distance to restaurants, gyms and shopping areas! Benefits to YOU: - 2 weeks PTO year 1 (can take after 8 months) plus 6 holidays, 3 floating holidays and 8 sick days - Ful...
General Summary: As a Paragon Solutions Network customer service representative, you will be responsible for providing exceptional service to both current and prospective customers. Paragon Solutions Network manages multiple e-commerce businesses that specialize in selling remanufactured ink products. As an e-commerce business, customer service plays a very important role in our success. We are lo...
CBE Companies is looking to fill Fraud Service Representative positions for our new site coming to the New Braunfels, TX area. Position Responsibilities: •Analyze account processes and transactions to identify undetected frauds and correlated activities (for example a series of highly suspicious activity leads to ultimate fraud) •Reviews, identifies and deters fraudulent activity •Look for trends...
Our client, leading provider of graphic and printing solutions located in wheeling, has expressed a need for a self-starting customer service representative to assist with client needs. The ideal candidate will have 1-3 years of customer service and administrative support skills. Will assist with general office functions, as interact with clients, co-workers and vendors. This is a direct hire oppo...
Do you like to have different types of assignments and variety in your work? Do you like to be appreciated for your ability to provide helpful, quality service and getting things done the "right way?" You are concerned with accuracy and like to have the necessary training to become an expert. Even in difficult situations, you have great tact and charm. Is this you? Then we need you as our Flexible...
CUSTOMER SERVICE / OUTBOUND SALES REPRESENTATIVE Weekly paychecks • Health Care • Other Great Benefits Select Staffing is currently hiring for Customer Service / Outbound Sales Representatives in the Chanhassen/Chaska, MN, area! Business Casual Office. Must be able to speak and articulate English clearly. No Exp. Needed. Training Program! Prior experience in collections or telemarketing is a huge...
Customer Service Representative SE Laboratories Inc. is currently seeking an experienced Customer Service Representative to join the team in Santa Clara, CA. Job Responsibilities: Handle daily phone calls/emails from customers regarding status of equipment and documentation. Research and respond to customer inquiries on a timely basis. Identify when escalation is needed to involve management or Sa...
About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We currently have a need for a Temporary Property Management Customer Ser...
Send Resume to ***** Our client is currently seeking a Customer Service Representative Job Description: As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent inform...
Sapoznik Insurance is currently interviewing for the position of Group Customer Service Representative. You must have a track record of developing strong relationships with customers that causes an exceptional level of customer retention. You deliver fanatical customer service in a way that has customers rave about you and your company. You work well in a team environment and are able to show a tr...
Great opportunity for individuals who enjoy customer service! We have numerous upcoming openings in the call centers for CVS Caremark over the next few months. Competitive pay and excellent benefits! The Customer Care Representative (CCR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. They provide participants with the r...
CVS Caremark is having an open house and you’re invited! Where: 4121 E. Cotton Center Blvd. Phoenix, AZ 85040 When: Thursday August 28th, 2014 from 1 pm - 4 pm 1. You will need to bring a current copy of your resume and MUST meet the below criteria: • Minimum 3 years customer service experience • Must have high school diploma or GED • Must be able to work any range of shifts from 6am-midnight with...
Before you consider a position in Customer Service you should understand the definition of Customer Service Customer Service Representative is Someone that Likes people Feels good when they help others Understands a customer's issue Can recognize and develop a solution to exceed the customer's expectations. Patience Cooperative nature Focus on achievement and getting things done Highly organized H...
AQ DIVISION ESTABLISHED IN YOUR AREA Our locally owned franchise locations provide extraordinary opportunities for personal growth, career and financial success. For more information visit us at www.aerushome.com. Customer Service Representative Duties and Responsibilities: · Entry level position · Contact existing customers and schedule appointments · Conduct consumer market surveys · Assist comp...

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Customer Service Career Tools

Customer Service Representative

Salaries

$18,720.00 - $43,680.00
Typical Salary for Customer Service Representative
(4038 Respondents)
Source: Monster.com Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
33%
Bachelor's
25.3%
High School
20.1%
Associates
11.8%
Master's
3%
Certification
2.9%
Vocational
2.2%
(3348 Respondents)
Source: Monster.com Careerbenchmarking Tool

Popular Service Representative Articles

Sample Resume for an Entry-Level Customer Service Representative Article Rating
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
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