Sr. Technical Support Engineer Jobs
Position Title: Sr. Technical Support Representative Reports to: Director of Technical support Position Summary: The Technical Support Representativeis responsible for direct customer technical support via a multi-touch support center, understanding, troubleshootingand providing solutions for technical issues pertaining to all Cellebrite products and services offered, escalating relevant case...
Company Confidential Cincinnati, OH
Company is a service provider to medical device manufactures and seeks an experienced Sr. Technical Service Engineer located in the Cincinnati, Ohio office. This position’s key responsibility is to participate in providing medical professionals, field service engineers, technicians and biomedical engineers with technical support and training on company products and features. This includes manageme...
Senior Service Desk Technician - Sr. Technical Support Engineer GENERAL SUMMARY: The Senior Service Desk Technician (Sr. Technical Support Engineer) is responsible for handling second and third level support of service requests as escalated by the service desk team and for assisting with project work. This relates to all technology, to include: workstations, servers, printers, networks, and vendo...
The Sr. Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and Consulting Se...
Kofax, Inc. Houston, TX
Job Description: Job Purpose: The Sr. Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Produ...
Walt Disney Animation Studios has been combining the best in artistry and storytelling with cutting-edge technology to bring wonderful new characters and adventures to the big screen for audiences around the world. Walt Disney Animation Studios is seeking a Sr. Technical Support Engineer to join its Burbank, CA studio. The Sr. Technical Support Engineer (TSE) will provide front-line, Tier-1 supp...
Job Description Responsibilities • Provide Help Desk/Service Center support, monitoring all inbound calls for the Studio • Support a wide array of software packages both internally developed and purchased from third parties • Take ownership of calls and attempt to resolve all calls at their level, only escalating when Tier 2 teams are necessary for problem resolution • Support multiple hardwa...
Kofax, Inc. Austin, TX, 78719
Job Purpose: The Sr. Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent interaction with Product Development and...
Informatica Redwood City, CA, 94063
Location: Redwood City, California, United States of America Job ID: GCS08357 Job Title: Sr. Technical Support Engineer Organization: Global Customer Support Our Company Informatica Corporation is the world's number one independent provider of data integration software. Organizations around the world rely on Informatica to realize their information potential and drive top business imperatives...
State of Georgia Alpharetta, GA, 30023
A Bachelor of Science in Computer Information Systems or equivalent experience At least three years of experience in enterprise technical support, help desk, or systems/network administration Must possess a working knowledge of IBM PC compatible technology and Windows 2003 server /2008 in a network environment. Must also possess a good understanding of the administration of Microsoft Windows 2003/...
Blue Coat South Jordan, UT, 84095
This position reports to the Product Support Specialist group in the Advanced Threat Protection Group (formerly known as Solera Networks), works directly with Blue Coat customers and partners to provide world class support for the Blue Coat ATP products. This position is also the primary interface to the Development, QA and Release teams. The Sr. Technical Support Engineer is responsible to provi...
Twilio Inc. San Francisco, CA, 94118
About us: Twilio is migrating the communications industry from its 150-year-old legacy in hardware to its future in software. With our cloud communications platform, we fundamentally change how businesses build solutions for their communications needs. Twilio has virtualized the entire telecommunications infrastructure stack into a set of streamlined cloud APIs, introducing agility, global reach...
EdgeCast Networks, Inc. Santa Monica, CA, 90405
SCOPE OF POSITION The EdgeCast Senior Technical Support Engineer is an advanced technical individual responsible for addressing and resolving complex application and network problems on the EdgeCast CDN. The Senior Technical Support Engineer needs to have intimate knowledge of the internet and networking protocols along with excellent communication skills, allowing them to perform in-depth troubl...
Interactive Intelligence Durham, NC, 27701
AWS / CLOUD INTERACTIVE INTELLIGENCE GLASSDOOR'S #7 PICK FOR BEST PLACES TO WORK IN 2014!!! We've moved our award winning Unified Communication Solutions to the Cloud.!!! Currently we have a need for a Sr. Technical Support / Domain Engineer with solid experience supporting telephony products. You will be responsible for setting direction, training, and providing guidance to your technical team...
Canon Business Solutions Inc Melville, NY, 11747
Company Overview: Canon U.S.A., Inc., headquartered in Melville, New York, is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents registered in 2013† and is one of Fortune Magazine's World’s Most Admired Companies in 2014. In ...
Aspera, Inc. Emeryville, CA, 94608
Sr. Technical Support Engineer Aspera is the creator of next-generation transport technologies that move the world’s data at maximum speed regardless of file size, transfer distance and network conditions. Based on its patented, Emmy® award-winning FASP™ protocol, Aspera software fully utilizes existing infrastructures to deliver the fastest, most predictable file-transfer experience. Aspera’s co...
Fidelity National Information Services Saint Petersburg, FL
Sr. Technical Support Engineer (C#/Windows) - 1404789 JOB SUMMARY: Administers the necessary product requirements to maintain consistent account control and ensures that the quality and utilization of FIS software products satisfies client needs. This particular position provides Tier2/Tier3 support to FIS clients that use FIS Prime Compliance Suite, which is FIS’ anti-money laundering (AML) sol...
Symantec Tokyo - Akasaka, FL
Responsibilities The main purpose of the Sr. Technical Support Engineer is to provide quality customer service & support to enterprise customers(external and internal) by troubleshooting and resolving their technical issues arising in Symantec Endpoint Management Products(Altiris family, Ghost Solution Suite, pcAnywhere). The technical issues are typically highly complex, spanning multiple Symant...
Leidos Norcross, GA
Technical Support Engineer (Job Number:606566) Description: The Sr. Technical Support Engineer functions as the FuelsManager® Defense (FMD), Base Level Support Application (BLSA) Subject Matter Experts for all advanced support requests generated from BSM-Energy Customers both at the local base and enterprise levels. In addition to the application support provide advanced operating systems, netwo...
Honeywell Albuquerque, NM
Description Now is an excellent opportunity to advance your career! The Sr. Technical Support Engineer role will allow you to showcase your talent in a dynamic start-up team environment. Honeywell Aerospace has nearly 40,000 employees around the world and 2013 revenue of approximately $12 billion. Thousands of Honeywell Aerospace technologies, products and services are found on virtually every c...
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Customer Service Career Tools
Sr. Technical Support Engineer
$45,000.00 - $110,000.00
Typical Salary for Sr. Technical Support Engineer
Source: Monster.com Careerbenchmarking Tool
Education / Training
Some College Coursework Completed
Source: Monster.com Careerbenchmarking Tool
Sr. Technical Support Engineer
Maintains computing environment by providing onsite hardware and software system support; identifying system improvements; upgrading, installing, and configuring systems; monitoring system performance.
Rate of Growth
Size of Industry in 2006:
Source: Bureau of Labor Statistics, May 2006
Upgrades system performance by tuning and configuring the system.
Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
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