Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188542
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...
This position is located in our OK, Oklahoma City facility Job Description Job Responsibilities A Customer Service Representative (CSR) on the FAA Administrative Voice Enterprise Services (FAVES) contract is expected to provide knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries. A CSR is familiar with all resources that support FAVE...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
Provider of satellite entertainment programming to U.S households Position summary: A great opportunity to join a nationally recognized technology and communication company, this position is responsible for providing coordination of Customer Installation requests with our national network of trained Certified Installation Technicians. Primary responsibilities include placing orders, scheduling a...
Adecco is currently assisting eBay Enterprise in their search to fill multiple Call Center Representative jobs in Brunswick, GA. These are long term seasonal opportunities. You will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now if you meet the qualifications listed below! Please contact the Bru...
Adecco is currently assisting eBay Enterprise in their search to fill multiple Call Center Representative - Customer Service jobs in Brunswick, GA. These are long term seasonal opportunities. You will be assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now if you meet the qualifications listed below! Ple...
Adecco is currently assisting eBay Enterprise recruiting for Call Center Representative - Customer Service jobs in Eau Claire, WI. These are long term seasonal opportunities. As a Customer Service Representative you will be receiving inbound calls and assisting customers with varying levels of questions, inquiries, or requests. Previous call center experience is a plus but not required. Apply Now ...
Verity Recruiting has partnered with a growing health and wellness products company based in the Richardson area to identify 6 bilingual client service representatives to join their team. Ideal candidates will have the following experience and attributes: 1+ years of customer service in a call center environment Strong analytical ability to determine and decipher root cause issues and explain so...
Customer Service – (English and French) TMS Health, a Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Job Description Customer Service/Customer Care Specialist professionally ...
About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies opera...
Bi-lingual Customer Care or Customer Service – (English and French Canadian) TMS Health, a Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Job Description Customer Service/Cus...

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