Customer Service Jobs

Customer Service Employment Information

Customer Service Industry Overview

Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market

Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it?s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries

Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.

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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 199528
Ajilon Professional Staffing is searching for Non-clinical Medical Professionals who are searching for temporary or temp to permanent work. We work with companies throughout Morris and Essex counties who have needs throughout the year for Healthcare professionals. We are looking for individuals who are hoping to network with some of the largest, most well-known Medical organizations in New Jersey!...
Customer Care Professional Bilingual Spanish and English Speaking About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different lan...
Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions while working from home. You must live within 50 miles of Dublin/Columbus/Fairborn, Ohio About the Company Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized...
Headquartered in Windsor, CT and with offices throughout North America, Europe, Asia, and Australia, SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence. We deliver mission-critical processing for information management, analysis, trading, accounting, ...
Inbound and Outbound Call Center for SiriusXM Warm Calls! Flexible Schedules to fit your lifestyle! Outbound Shifts are from 5pm-10pm and we have some limited openings on our day shift from 9am to 2pm. Inbound is open from 9am to 10pm so schedules are made based on your availability. Work 21, 26, 31, 36+ hours based on your availability Working with current and former SiriusXM customers to...
Company Confidential Cranbury, NJ, 08512
A national stone and tile distributor is seeking applicants for a customer service/office position in Cranbury, NJ (exit 8A off NJ Turnpike). Opening available immediately. Description: -Receive incoming calls, emails, and faxes from customers -Enter orders into order entry/accounting system -Solve customer issues and problems -Work with other team members to ensure excellent customer service...
Provisions Group is seeking an experienced Customer Service Representative to serve clients, obtain and record customer information, prepare documents and establish and maintain long-term relationships with key clients. Duties: * Explains financial services by answering inquiries; explaining requirements. * Opens customer accounts by obtaining and verifying required information; inputting infor...
Travizon dba Issaquah Travel is looking to add to our team in our Issaquah office. If you are an experienced Leisure Agent with Sabre knowledge looking for a new opportunity this position is for you. Work on your own schedule in our Issaquah office booking vacation travel. Opportunity to make great commission. We offer a 70/30 commission split. Should have own book of business but you will have th...
BIOLYPH (pronounced Bio-Life) is a successful, rapidly growing and exciting 21-year-old, privately-owned Biotechnology Service Company who values its Employees and Clients. BIOLYPH’s core competency is stabilizing the key ingredients used to diagnose human and animal health, detect toxins in the world food supply and environment, and develop new vaccines. BIOLYPH is looking for a naturally detai...
Date: February, 2015 Agency Marketing Services, Inc. Job Description JOB TITLE: Assistant Broker Exempt (Y/N): NSalary Level: Division: Approved By:Date: SUMMARY: Provide support to internal production brokers, our agency customers and insurance carriers with the placement of business. Individual must be efficient while maintaining quality and compliance with all appropriate company andsta...
Operator Qualification Solutions Group JOB DESCRIPTION Job Summary The Sales and Support Representative will be responsible for securing new business and providing support to new and existing customers. This will include determining what a customer needs and relaying that information appropriately to satisfy each request. Other responsibilities will be related to the services we provide such as...
Company Confidential Memphis, TN, 38119
Job Purpose: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. 3rd Shift is Available. 12am to 8am. Weekend Shift is Available. Duties: * Answer multiple calls in a professional manner * Answers inquiries by clarifying desired information; researching, locating, and providing information. * Resolves problems by ...
Job Description We are currently looking for motivated, energetic, committed and customer-focused individuals to join the WSB team. As a SEASONAL Customer Service Rep, your responsibilities include providing professional, prompt and exceptional customer service, in addition to promoting and cross-selling the Bank's products and services. Other responsibilities include executing customer transact...
Company Information: Here we grow again! Looking for an opportunity to succeed and advance? We offer a place for you to grow as our company grows. We are an e-commerce distribution company seeking a dedicated individual to resolve issues for our customers. Benefits include: Paid Time Off (10 days per year), Holiday Pay, generous 401(k) Retirement Plan allowing participation after 90 days of emplo...
A community-based business bank, Capital Bank values every person on our team. We are dedicated to innovative solutions, excellent experiences and financial strength. Strong, growing and profitable, Capital Bank currently holds assets in excess of $350M and was named one of SNL’s Top 100 Community Banks. Located in Rockville, MD, we offer competitive salaries, incentive plans and an array of benef...
Heritage Trust Federal Credit Union is seeking an enthusiastic team player to join their team as a full-time Teller.The Teller is responsible for building good member relations and providing courteous service to all members.The Teller will introduce Heritage Trust members to new products and services and generate referrals to other areas of the Credit Union.The Teller is responsible for meeting pe...
The Customer Service Representative (CVE – Client Value Enhancement Executive) is responsible for providing our global clientele with outstanding customer service and post-sale retention support. We are looking for a personable team member to maintain professional client relationships through inbound and outbound contact via phone, email, and web-based communications. The CVE will serve as a custo...
Entry Level Marketing Communications Assistant MAJOR RESPONSIBILITY AREAS Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Discovery of strategic business opportunities through cross function collaboration with sales, HR, etc. Marketing opportunity for revenue Provide product/service support in order to establish proper chann...
One of the nation’s largest distributors of point of sale and video surveillance systems that focuses primarily on the Convenient Store and Retail industries is expanding and seeking a Managed Services Support Representative to be located in their Montgomery, AL corporate headquarters. This position is responsible for providing Help Desk technical support to company field technicians and customer...
To disseminate information that aids and assists law enforcment, NICB Agents, and the Insurance Industry in the indentification and recovery of stolen vehicles and assist in the reduction of fraud in regards to suspect insurance claims. Competencies/Duties: · Liaison between NICB agents, law enforcement agencies, and the insurance industry. · Support NICB Agents. · Conducts searches utilizing ...

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