Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13748
ABOUT US:Morneau Shepell is a multinational company, leading the way in consulting and outsourcing by taking an integrative approach to health, benefits, retirement, and employee assistance needs. For nearly 50 years, we have helped organizations support their financial security, well-being, and engagement of employees. From our outsourcing abilities through our call centers, to our technology pla...
PATIENT REPRESENTATIVE Medical Business Bureau, LLC is located in Mishawaka, IN. We are a family owned, professional medical collections agency established in 1932. We are seeking a dependable, full-time, experienced patient representative/self-pay collector. Responsibilities: · Serve as the first point of contact with the patient involving self-pay account balances in order to bring the account t...
THE COMPANY: Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilit...
Company Confidential Atlanta, GA, 30328
Collection/Customer Service/Call Center Agents International HQ for Global BPS has immediateneed for English and English/Spanish speaking agents for the following positions: Collection Agents Customer Service Call Center Representatives Candidates should have a positive and focused attitude that comes through on the phone and a professional edge that sets you apart from others. Must be available f...
Company Confidential Pensacola, FL, 32504
Apply and interview now for ENTRY LEVEL customer service and sales positions. Contact our Human Resources Director, Veronica Gura by emailing your resume to ***** or for immediate consideration for the position, CALL 850-478-5543. Description: Lotus V Inc. is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have...
Company Confidential Baton Rouge, LA, 70809
Company Profile: We are a small high volume law office representing Social Security Disability claimants. We are looking for smart, compassionate, motivated, and dedicated team members to provide quality support to our clients and potential clients. Due to the nature of our practice, honesty and integrity are a must. A complete background check will be administered before hiring. About the Job: Ca...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
For immediate consideration, please visit http://www.gecallcentercareers.com/. GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We b...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the Sacramento area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID adva...
As a Senior Representative, Account Services you will be trained to handle inbound calls from our customers regarding all facets of their deposit and IRA accounts. In additional to answering questions regarding current accounts you will be looking to offer new products to the customer. This role will be the first to receive customer calls and drive a concentrated focus on acquiring new accounts an...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
GE Capital’s Retail Finance business is among the country’s most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit pro...
•Competitive wages •Paid training •ESOP, 401k retirement plan, profit sharing and safe harbor contribution •Medical, dental, vision, life and disability insurance for full-time and part-time employees •Educational and employee-assistance programs •Casual dress environment •Year-round employee appreciation events •Employee referral program Financial Services Representative, (Elgin and Naperville):...
Are you a Call Center Professional - a Customer Service Whiz!. Look no further. We have the opportunity for you. As a Insurance Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. . You put your excellent people skills to good use. You have 3-5 years of experience in an office environment, preferably some in customer se...
Reynolds and Reynolds is one of the top providers of premium integrated computer solutions for automobile dealerships worldwide. In business since 1866, we continue to grow and provide cutting-edge solutions for all aspects of dealerships. Our Customer Consultant position involves establishing a working relationship with 30-40 customers across the U.S. and becoming the primary contact point for th...
Customer Care Representative Full-Time 2nd Shift - Shift starts between 1pm - 2pm and ends between 9pm - 10pm Starting at $14.00 per hour Our hours of operation in the call center are Sun-Sat 6am - 10pm Must be able to work weekends. Handle all current daily responsibilities pertaining to problem resolution: Credits, missing items late deliveries, overcharges, via.phone calls, e-mail, faxes, mail,...
Manpower is currently recruiting for a PT Telemarketing position in Fredericksburg, VA! As a PT Telemarketer, you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new services, scheduling appointments and generating leads to drive new business for the Agency. Job Responsibilities: • Execute agency telemarketing campaigns • Generate leads for future...
You don’t have to have a sales background to be successful in this role! In fact, several successful American Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Un...

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