Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14032
Sr. Director Customer Support Job Description: We have an exciting new opportunity to lead our customer support division for wireless telecommunication technologies. Responsibilities: Ensure the efficient operation of the Customer Support functions Build a Customer training organization Establish strategic plans and objectives for Customer Support and Delivery team Manage all Customer Support func...
Graebel Relocation Services Worldwide, Inc. is actively seeking customer-centric consultants with a strong background in rental properties to fulfill the role of Rental Consultant. Reporting directly to a Manager of Relocation Operations, you will help transferring employees find rental housing in their new location. You may assist the transferring employee find temporary living accommodations as...
Position Description: Camping World is America's #1 source for RVs, camping accessories, RV maintenance and repair. The Good Sam Club is the world's largest RV owners organization with 1.3 million members offering discounts at the Club's nationwide network of 1,700 Good Sam parks and resorts, vacation planning, roadside assistance and more to serve the outdoor enthusiast! Partnered together, Campi...
Position Description: If you are ready to put your experience to the test and have fun with a growing company, then check us out! Camping World and Good Sam are the world's largest RV dealership and outdoor retailer. We provide a fantastic opportunity to hone your skills and become a true partner in helping us grow our company. Camping World is looking for a Sales Coordinator. Essential Job Functi...
Position Description: "Do What You Love and Love What You Do"! At Camping World and Good Sam, a Product Specialist works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ens...
Job Summary Would you like to join a dynamic User Experience team that is constantly solving new and challenging problems? Are you passionate about the user experience? Are you interested in being a core member of the development team collecting and documenting user requirements, facilitating and leading user interface design, advocating for the user throughout the development process, and testing...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient commu...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Description At Conifer Health Solutions, we offer the strength and stability of Tenet Healthcare, a Fortune 500 company, with the ingenuity and energy of a healthcare independent. We are a healthcare solutions company born from the healthcare industry. We take care of hospital business, so hospitals can focus on caring for patients. Ready to be part of our solutions? Welcome to a company that give...
Position Title: PT Customer Service Representative - 2nd Shift Job Summary: The Customer Service Rep is responsible for a variety of routine customer contacts via the telephone, email and letters. This position will be responsible for accepting and assessing customer orders as well as addressing customer concerns and questions. The ideal candidate will be able to place and review orders, review gi...
Req# 156982BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 157082BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 157067BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 156474BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 156632BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 157057BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 156951BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
Req# 156937BR Position Title Technical Consultant Position Summary A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. As a Sprint Store Technical Consultant, you are a mobility expert who is empowered to provide technical solutions to our customers so that they can stay fully connected t...
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