Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12533
Setting a NewPrecedent™ for Transport Refrigeration. Thermo King Northwest, Inc. Location: Spokane, WA April, 2014 Position: Service Writer – Swing Shift We are looking for the next addition to our growing service department. The ideal candidate will be a self-starter with a great attitude. As the top notch Service Writer you will be responsible for helping and assisting customers with questions a...
Agency Customer Service Representative - Oklahoma City WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Our Agency Customer Service team members are accountable for handling incoming calls from The Hartford’s Agents and Agency policyholders assisting with their personal automobile and homeowner insurance protection. Our work environment is fast paced; exciting and inclusive, where providing a great...
Randstad is seeking qualified candidates for a temp-to-permanent Third Party Collections Representative position. This is a full time position working between the hours of 8:30am-6:00pm, Monday-Friday. *Comfortable work environment *Competitive salary Typical Duties: *Making up to 120 outbound calls daily *Arranging payments with customers *Documenting every call *Researching customers invoices *E...
Responsibilities The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. As a member of the store team, the incumbent(s) should strive toward helping the store achieve its financial and customer service goals. You must also be able to actively engage customers and provide world-class customer service.Provides except...
Alorica is one of the fastest growing customer management business process outsourcers with locations across the United States and internationally. Alorica’s rapid growth has created great opportunities for our employees, clients, and the many communities that we call home. Currently we are in need of multiple Customer Service Representatives for our Call Center located in Kennesaw, GA. Alorica –...
Wicks Insurance Group, two time winner of Allstate's "Best in Company" award, seeking empathetic, driven, team player to cross sell and service our 15,000 plus policy holders. Business/sales experience helpful. College degree preferred. Salary, bonus, benefits, company paid pension plan provided. We love life insurance sales experience....
Looking for a hard working, self motivated individual with excellent communication skills for a full time account representative position. Qualification requirements: be at least 21 years old, have a valid PA driver's license with good driving record, pass a drug screen and background check. *Sales experience or management experience preferred Education: high school diploma or equivalent. Job desc...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable medi...
Company Confidential Schaumburg, IL, 60173
Warranty claims administrative company seeks an individual to work as a claims adjuster in our Non Mechanical Claims Department. Ideal candidate has previous automobile loan, insurance or lease return experience to adjust GAP, Excess Wear and ETCH claims. Candidate must have good customer service and mathematical skills, be detail oriented with above average verbal and written skills. Please email...
Nobody likes to telemarket. That's why this job is about generating sales appointments for clients in an outbound call-center environment. Appointment setter will communicate with potential business clients and upsell current clients. Callers will be provided a script, but at times will need to exhibit creativity and good judgment in communicating. Possess a mature, professional and confident phon...
Laser Technician/Body Wrap Specialist – 2 Full-Time Positions available immediately We are looking for a self-motivated, detail oriented woman to join our team. We are a growing natural health center with a focus on detoxification and women’s health. This is a very demanding job physically and requires someone that can work accurately and efficiently in a fast paced environment. Detail oriented an...
Position Description Retail / Customer Service Representative Position Summary Representative has the primary responsibility of handing initial customer contact either in person or over the telephone. Customer contact may be with the patient, a care giver, a referral source, or a commercial account. They are there to receive, qualify, and process according to procedure all customer orders in a tim...
General Managers ( PT Sales Manager ) Can Make up to $40,000 Yr Salary + Commission and Bonuses Oversees the personal training department in one of our gym location. Proven track record in Leadership and goal attainment. Responsible for the successful attainment of company targets, including revenue and client retention, as well as setting and achieving bi-weekly revenue objectives. Drives and com...
Telemarketers needed average marketers earn $8 to $9 per hr. to start If you like to talk on the Phone we are looking for 2 to 3 people to set appointments Choose am shift or pm shift NO SALES INVOLVED Out going people encouraged...
Warranty Technician An ideal Quality Assurance Warranty technician, performs maintenance and services repairs on heating, ventilating and air conditioning systems. Installs new units or replacement parts for existing customers that are covered under Horizon Service's Warranty Program. Has knowledge of the field's commonly-used concepts, practices and procedures and may be required to use said know...
Purpose: This is a new position for the medical practice of Princeton Brain & Spine. We strongly recommend that all applicants go to our website to learn about our practice. This position is very unique in that we take great pride in our patients by creating a very high-touch, concierge level of service to all of our callers. The Coordinator of the Call Center must be able to uphold our brand stan...
Job Description: Immediate need for Bilingual travel and office assistant seeking a friendly and busy work environment. Your attention to detail and speed will be keys to success in this company. Business travel arrangements requires at least 3 years of experience, as well as being proficient in Sabre. The right candidate will be responsible for assisting medium to small corporate accounts. The ri...
Job Description: Immediate need for Bilingual travel and office assistant seeking a friendly and busy work environment. Your attention to detail and speed will be keys to success in this company. Business travel arrangements requires at least 3 years of experience, as well as being proficient in Sabre. The right candidate will be responsible for assisting medium to small corporate accounts. The ri...
Do you have great customer service skills, a knack for sales and are looking for a challenge to help operate a self-storage property? If that's you, we want to talk to you! We are looking for full-time applicants to assist at a self-storage property in Perris. Prior storage experience not necessary. Must have a minimum of 2 years customer service experience. If you have general repairs or maintena...
STRATACACHE is hiring a Technical Support Analyst to provide technical support for STRATACACHE core technologies—ActiVia for Media, OmniCast and SuperLumin. This is an entry level support position. This position is based out of our Dayton, Ohio corporate headquarters. The Technical Support Analyst will serve as a technical resource for Stratacache products and will provide customer support, produc...
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Answers for Customer Service Jobs

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Are there any legitimate customer service jobs?
A friend of mine would like to work from home in a customer service job. Are there any jobs out there that are legitimate? Thanks.
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I have a telephone interview tomorrow for a Customer Service and 1 of the question is 'how do I go about problem solving and how I deal with it' I have come up with alot of answers but I'm needing abi...

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