Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14922
CVNOC Analyst JOB DESCRIPTION Performs technical problem resolution, including analysis, trouble isolation and repair. Duties will include: Acting as a Customer Advocate in a 24x7x365 Carrier Voice NOC for Windstream Carrier Voice VoIP services. Understands and can apply knowledge of various data/voice technologies and associated protocols including: TCP/IP, OSPF, BGP, SIP, RTP, and VoIP. A CARRIE...
Customer Service Representative JOB DESCRIPTION Provide cusomer service support for customer Billing Quesitons Provide copies of invoices/contracts, customer setup and account reconciliations. Candidate should be able to multi-task while resolving issue for customers. Special Requirements/ Certifications: Knowledge of personal computer and other standard office equipment Ability to enter and basic...
Great Stylists deserves a great place to grow their careers! What better place to grow your career than the fastest growing men's and boy's haircutting franchise. We take good care of our Stylists: First on the play list is a week training session in which you will learn our exclusive Sport clips techniques. Along with other customer experience essentials. We offer ongoing advance training and edu...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Manpower can utilize the experience you've gained in roles such as Retail Sales Associate, CNA, Server, and Customer Service Representative for this Direct Hire Opportunity! Are you tired of working weekends and holidays? Looking for a career with growth opportunity? If so, Manpower has a job for you! Imagine yourself as the voice of a major company. Your ease with people is winning new customers....
ABOUT SS&C TECHNOLOGIES: Headquartered in Windsor, CT and with offices throughout North America, Europe, Asia, and Australia, SS&C, a GROWING leader that provides the global financial services industry with a broad range of highly specialized software, business process outsourcing (BPO) services and application service provider (ASP) solutions. We deliver mission-critical processing for informatio...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 60,000 team members at more than 4,200 stores and 25 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. GENERAL SUMMARY An Internet Customer Service agent provides excellent service to customer...
Join Our Team We have a place for you at R&R Marketing. Opportunity, training, a great place to work - come join us! About R & R Marketing: R & R Marketing is part of The Charmer Sunbelt Group (CSG), one of the nation's leading distributors of spirits, fine wines, beers and bottled water. We are seeking motivated people to join our team in a variety of functions – from education and training to fi...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and...
Career Showcase is a Job Fair Company that specializes in Customer Service, Marketing, Retail, Sales, Financial Services and many others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to recent college grad...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks. You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applica...
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