Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14473
Please send resumes to ***** Phone: 609-232-8703 Title: Desktop Field Technician Location: Little Rock, AR Position: Contract Duration: 3 Months Job description: The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems. This is a 90 day engagement supporting the move t...
P/T lead generators needed in Dover and Roxbury, New Jersey. The position requires excellent customer service skills and the ability to get qualified leads for heating and cooling (no previous knowledge required). Generator will start on Sundays (trial basis) and then would have approximately 20 hours per week. Needs to be outgoing and friendly. Great opportunity for a college student or retiree....
Position: Patient Accounts Rep · Location: Merced Billing Dept · Assignment: 8/11/2014- FT Position is filled · Salary: $11.00 · Hours: M-F (8-5pm) · Bilingual Spanish Required, Customer service, answering calls, filing, fast learner and punctual....
Professional Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updati...
FRSTeam of Ventura is currently seeking a Full Time Manager for their Oxnard, CA facility. FRSTeam is an established textile restoration company and the business is largely recession proof. FRSTeam works with homeowners, restoration contractors and insurance professionals to help save the homeowners textiles and memories damaged after a fire, flood or other disaster. We pride ourselves on our abil...
Lab Support, a division of the On Assignment staffing company, is looking for a qualified Customer Service Representative in Idaho Falls, ID. Key Accountabilities: A. Serve as the Primary Customer Liaison 45% B. Work Closely with Account Managers 30% C. Active Participation in Process Improvement Teams and Projects 15% Perform Additional Job-related Duties as Assigned 10% Requirements: 1. Educatio...
Job Summary: Charles River Apparel is growing and searching for an experienced Manager of Customer Care and Telesales based in Sharon, MA. The Manager of Customer Care and Telesales will lead and direct the Customer Service and Telesales teams with the intent of exceeding sales revenue while maintaining exceptional customer service support. The Manager will direct and oversee all aspects of the or...
Thousand Oaks, CA 91320 Contract 9 months Pay $15/hr Job Summary A team based call center work environment. Requires outstanding written and verbal communication and telephone skills; possess the ability to speak with the company’s customers, healthcare professionals and patients. Strong interpersonal and problem solving skills; detail oriented and possess excellent decision making ability. Manage...
SEW-Eurodrive, Inc., is an international leader in the power transmission industry. We are currently recruiting for a first shift Customer Service Representative in our Troy assembly plant. Qualified candidates should posess a strong background in Power Transmissions; reducers; motors and electronic drive controls. Ability to multi-task and work independantly, as well as, with a team. The hours ar...
Direct Hire Opportunity! A large healthcare insurance provider is seeking Member Services Representatives for their call center in Bloomington. The hours of these positions are 9:00am-6:00pm Monday-Friday. Key Responsibilities Include: -Responding to calls from members and prospective members to answer questions regarding services and plan benefits, along with resolving specific questions and issu...
Job Fair!! Immediate Need!! Travelers Insurance is growing, and so should YOU! Travelers is one of the nation’s leading insurance service organizations, and we’re hiring Customer Service Specialists and who can excel in our fast-paced work environment. Come to our open house job fair for IMMEDIATE interviews on: Tuesday, August 26th from 8a-5pm OR Wednesday, August 27th from 8a-5pm 5pm - 8pm by ap...
Company Confidential Houston, TX
Customer Service Rep Full time Service technician dispatcher; computer dispatch board Top notch organizational skills and excellent attention to detail Coordinate service and warranty parts orders and appointments with technicians, customers and vendors Heavy PC usage: Outlook, Word, Excel, QuickBooks; must have 5 years of general computing Dependable/Calm composure Team player...
A-Line Staffingis looking to fill 50+ Insurance Customer Service positions located in Scottsdale, AZ. These positions are paying very well and are looking to start ASAP. CURRENTLY INTERVIEWING!!! I have listed below the job summary for you to review. If you are interested please send your resume to ***** or call me at 877-782-3334! I look forward to working with you! Job Summary...
APPLY TODAY START TOMORROW - Entry Level Sales & Customer Service Apply Today, Start Tomorrow! Immediate Openings! Entry Level Sales / Marketing / Customer Service We are one of the premier marketing and advertising firms in the area. We specialize in gaining a fast, measurable advantage for our clients. We recently signed new major client in a wide variety of industries. In addition to creating a...
Excellent job opportunity Responsibilities include, speak with customers regarding their accounts Handle discrepancies Provide tracking information Provide back order information on specific purchase orders Great customer service skills are a must! The ideal candidate will be detail oriented, have great communication skills, good organizational skills, data entry experience, and a pleasant and hel...
Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. Now...
We are looking for strong candidates with intermediate knowledge of computer literacy and customer service. Responsibilities for the position are to be the admin support to the technicians on the road. Follow up with appointments; get in touch with customers, and strong data entry. 1-2 years of customer service or school is the ideal. We are looking for computer savvy, friendly candidates that enj...
Adecco has jobs!! Customer Service positions for eBay Enterprise in Eau Claire, WI 54701. These are seasonal opportunities with the possibility of being made full-time jobs. If you meet the job qualifications below, email me your resume and good contact info. I will be calling you within 24 hours! All high school and college grads are welcome to apply. Recruiter contact information jennifer.ramire...
Customer Service Associate Our client is growing and has an immediate opening for a Customer Service Associate with technical assistance experience. Our company is an International Manufacturer of Pumps, Garage Door Openers, Kitchen and Bath Accessories as well as a wide variety of home improvement products. They sell and distribute thier products to regional and national retail accounts, major wh...
Aloha Maui!!! Say YES, to a new and rewarding career at Diamond Resorts International!!! Diamond Resorts International is currently seeking OPC (Off Property Contact) candidates in Maui, Hawaii that have exceptional Sales and Customer Service skills. Our OPC promote the DRI brand at various local community events in Maui, Hawaii such as concerts, fairs, sporting events and local community sites. T...

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