Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 171539
Looking for a career opportunity with health insurance, paid vacation and other benefits? NOW HIRING Customer Service and Loan Specialist Shawnee, OK If you’re ready to take your customer service experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer se...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Customer Service Intake Associate CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is...
Description DISH's 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Service representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Requirem...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Omni Air International is looking for outgoing professionals who are at least 21 years of age with excellent customer service and communication skills to join our Flight Attendant Team! Come prepared to meet hiring Managers! Come professionally dressed with two forms of government issued ID and your 10 year job history. Candidates will be selected and interviewed from the open house attendees. W...
Company:SnapAV Location: US – Charlotte, North Carolina Position: Customer Relationship Specialist Who We Are SnapAV is not your typical company. That’s because we don’t hire “typical” people. Our success is built around an amazing team of A-players who dream big and deliver results that are even bigger. We are passionate about what we do and we feed on the contagious enthusiasm of others. We ...
Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to cl...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
JOB SUMMARY The Technical Support Team Leader provides a differentiated customer experience to Zale’s internal customers -- via troubleshooting, root cause analysis, resolution of routine technical problems and support of the Technical Support Specialists and Analysts. The Team Leader will identify improvement opportunities, address escalated issues and ensure the delivery of timely resolution to...
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...
PURPOSE: American Heritage Girls is the premier national character development organization for young women that embraces Christian values and encourages family involvement. We are looking for a passionate and talented person to coach volunteers across the country through the process of starting an American Heritage Girls Troop! RESPONSIBILITIES: · - Share a Christ-like servant leadership spiri...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Hiring Manager: Scherer · Recruiter: Cindi Dolana · Office Location: King of Prussia, PA Position Purpose: Provide communications, technical support, and applications support for DataSafe clients, as well as problem solving and identifying software defects for clients. Essential Job Responsibilities: 1. Under limited supervision, defines and/or resolves moderate to complex customer problems ...
FOLIOInvesting is seeking a Series 7 Licensed Institutional Client Services Representative to join our world-class customer service department. Responsibilities: Provide member service and support to Folio’s Registered Investment Advisors and retail clients Adhere to compliance/risk procedures and exhibit detailed attention to disclosure policies by maintaining focus on clients' best interests ...
Technical Support Professional We are looking for individuals with a strong work ethic and solid customer service, communication, and problem-solving skills to join our Help Desk Support staff. This position will be supporting a retail point of sale system. Previous troubleshooting and customer service experience preferred. Basic networking understanding. Previous IT or computer education and/or t...
Stanley Steemer is one of the nation's top residential and commercial carpet and upholstery cleaning companies. Since opening its doors in 1947, the company has grown from a single shop in Columbus, Ohio to almost 300 locations coast-to-coast generating over $450 million in sales. Join us as a Customer Service Advisor! Customer Service Advisors are primarily responsible for inbound customer telep...
AllianceBernstein is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AllianceBernstein employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities, blend strategies, and alternati...

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