Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 166490
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
You don’t have to have a sales background to be successful in this role! In fact, several successful National Income Life Insurance Sales Professionals have come from various different backgrounds. Consider a career change from Customer Service, Real Estate or the Military to name a few. What Are You Worth? Beginning a sales career with National Income Life Insurance Company is your Opportunity ...
Do you want to advance your technical career and become part of a fast growing organization? Do you want to work for the leading Web Hosting Company in the world? Look no further! Bluehost is hiring several Technical Support Level 1 - Web Advisors for our Orem, Utah location! Work with passionate people who are committed to building the best online tools and products. Enjoy on-site training, fant...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
Customer Service Representative Up to $20 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality pro...
About Us T-Mobile's IT Service Desk is the single point of contact for T-Mobile employees in need of support for IT incidents and service requests. This includes 24x7 triage, classification, prioritization and escalation aligned to ITIL best practices for Incident Management and Request Fulfillment. Contacts are handled primarily via inbound phone support and supplemented with email and web optio...
Arrow Solutions Group is seeking an Application Support Representative to work in Billings, MT. This role provides quality accounting software application telephone support for our client's customers. The ideal candidate will hold strong problem-solving techniques to maintain high levels of customer satisfaction. Responsibilities: Answer customer calls regarding accounting software application i...
Thanks for your interest in Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion to launch and lead the Age of Personalization. We offer what marketers have dreamed of for years -- a single platform t...
The primary focus of the Account Service Representative position is to provide sales support to outside sales personnel and sales leadership within a designated territory/region/ business segment. Responsibilities: - Serve as a point of contact for account/customer service issues within their designated territory/region/ business segment. - Assist in the creation of presentations for their Outs...
Bill Walsh Automotive Group is looking for both entry level and experienced Service Advisors. Job Purpose: Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Duties: * Ascertains automotive problems and serv...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL CUSTOMER SERVICE REPRESENTATIVES IN ST. PETERSBURG, FL. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code. Days & Hours: Various full t...
MANPOWER HAS AN IMMEDIATE NEED FOR SEVERAL BILINGUAL CUSTOMER SERVICE REPRESENTATIVES IN ST. PETERSBURG, FL. Job Description: Interact with customers via telephone and assist customers with roadside assistance related issues. Dispatch appropriate services according to circumstances. Work Environment & Dress Code: Call Center, sitting for 8+ hours. Business casual dress code. Days & Hours: Vari...
Summary Build deep relationships between the world’s premier publishers and other strategic partners across multiple platforms, including display, mobile and video. Acquire partners through the business development process from cold calling to closing. Expand the reach and quality of Conversant inventory and audiences, maximizing value for all constituents driving substantial advertising revenue ...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.60.60-323
eTrustLogo