Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 14678
IMMEDIATE OPENING – SENIOR CSR (Fremont / Union City / Newark) We are a leading manufacturer of contemporary and transitional furniture. Founded in 1991, we have built a reputation for leading the standards in styling, design and quality. We are a dynamic, rapidly growing company. We are looking for an energetic, detail oriented, sales and support key player for our fast paced Ecommerce Division....
Expanding independent insurance agency is looking for an experienced Commercial Lines Account Manager. Candidate must have a minimum of 5+ years of experience. Must have a current and active California Property & Casualty license. Proficiency in Microsoft Office Suite is essential. Knowledge of AMS360 is very helpful, but is not required. Must have excellent communication and interpersonal skills....
Founded in 1928 and headquartered in Los Angeles, Farmers is one of the largest and most respected insurance brands in the United States. Part of the Zurich Financial Services Group, the companies that comprise the Farmers Insurance Group rank as the third-largest Personal Lines property and casualty group in the United States. Farmers is also a leading insurer of small- and medium-sized businesse...
Job Title: Customer Service Professional (Contract-to-hire) Location: Durham, NC 27707 Duration: 6 months Note · Bachelor’s degree or Associate degree is required. Recent college graduates will be preferred. Job Purpose Act as a service relationship management professional for company’s customers, employer groups and providers to successfully service healthcare insurance needs. Provide consistent,...
Territory #15222 Dayton, OH covering Dayton, OH area and small part of Eastern, IN As a Sr Biopharmaceutical Representative, you will act as the primary customer contact for demand creation by executing marketing strategy and promoting Amgen products as lead by the District Manager. In this strategic role you will provide current and comprehensive clinical knowledge of Amgen's products and effecti...
This position is located in Shanghai or Singapore. The Director of the HRCC Asia and Pacific Operations will be under the general direction of the Senior Director of International Operations directing and organizing all departmental activities for our two Asia Pacific call centers (Shanghai and Tokyo). What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading gl...
Company Confidential Reno, NV
Director of Customer Service and Experience We have an opportunity for an experienced Customer Service Director with a proven track record in the customer service and experience area. This position has accountability for the overall productivity and efficiency of our Customer Service Department. This position will lead an existing team while analyzing, developing and implementing new process strat...
Position: Resource Manager (Technical Recruitment) Location: Irvine, CA Salary: Annual + Performance Bonus + Benefits (Medical + PTO + Insurance) Type: Permanent Job Description: The Resource Manager will recruit and manage a wide range of positions with an emphasis on developing a thorough understanding of the services and technology the company offers. Specific responsibilities:  Manage overall...
CVS Caremark in Knoxville is having an open house and you're invited!! If you have a passion for providing superior customer service and have a minimum of 3 years of progressive customer service experience, come share your experience with us by attending our Open House. Open House details: Friday, July 25th from 9:00 am until 1:00 pm Saturday, July 26th from 11:00 am until 1:00 pm Our facility is...
As an Agent within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline Agent, you will be the primary point of contact for our cus...
Customer Service and Call Center Professionals - A career with guaranteed steady hours and pay for a job well done is possible. Call Center Inbound Agent Jobs - Blue Bell, PA Are you looking to take your contact center skills to the next level? Here is a role that will allow you to obtain your PA health and accident insurance license - opening more doors in health care jobs for you. As an inbound...
Position:Scheduler Job Description: Assist professionals in the financial industry by calling reps, scheduling appointments, and entering meetings into a secure calendaring system. This is a Part-Time employment opportunity, working from home, requiring availability Monday through Friday, during regular business hours. We currently hire only in the following states: AZ, CA, CO, FL, GA, ID, IL, KS,...
Customer Service Manager Smyrna, TN Direct Hire $45-50K Roll up your sleeves, and manage a busy customer call center/customer service environment, assisting clients with problem resolution, order entry, sales, credits, and technical troubleshooting! Provide excellent team leadership, addressing issues, providing strategic direction, training, and mentoring. Bachelor's degree preferred, or combinat...
Global Sleep is accredited by the Joint Commission and a front-runner in the field of sleep medicine providing service through a network of quality Sleep Disorder Diagnostic Testing Facilities. We are looking for qualified Inside Sales Representatives who will partner with our Outside Sales team to complete the sales cycle by successfully scheduling referred patients for testing. The primary objec...
Position:Scheduler Job Description: Assist professionals in the financial industry by calling reps, scheduling appointments, and entering meetings into a secure calendaring system. This is a Part-Time employment opportunity, working from home, requiring availability Monday through Friday, during regular business hours. We currently hire only in the following states: AZ, CA, CO, FL, GA, ID, IL, KS,...
Are you looking for career advancement? Denali Executives, Inc. is hiring for entry level sales and customer service positions - We have openings in Outside Sales where we are able to meet with our customers face to face and build relationships with our clients. All companies need two things to succeed. 1. New Customers 2. Retention of Current Customers Denali Executives, Inc. is a premiere, priva...
Position:Scheduler Job Description: Assist professionals in the financial industry by calling reps, scheduling appointments, and entering meetings into a secure calendaring system. This is a Part-Time employment opportunity, working from home, requiring availability Monday through Friday, during regular business hours. We currently hire only in the following states: AZ, CA, CO, FL, GA, ID, IL, KS,...
CHARGEBACK ANALYST – LAS VEGAS, NV – GLOBAL CASH ACCESS, INC. has an immediate opening for a Chargeback Analyst position in Las Vegas, NV. (LOCAL CANDIDATES ONLY). The Chargeback Analyst performs a combination of the following duties: calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records of chargebacks, retrieval requests, and exception proce...
Company Confidential Coral Gables, FL, 33134
Coral Gables-based Registered Investment Advisor seeking full time Series 7 Licensed Sales Assistant. Must have at least 2 years experience, preferably in a broker-dealer firm. Competitive pay and benefits....
Description: Call Center Operations Analyst Hours: Flexible Reports to: Jenn Cordeiro, Director of Operations Job Description This role will proactively monitor the performance and state of our contact center and own all metrics associated with our Operations. This includes, but is not limited to, generating and analyzing all daily, weekly and month to date metrics. On a daily basis you will proac...
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