Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13958
Position Summary With general direction and an in-depth knowledge of Company services and processes, the Customer Service Specialist II is responsible for processing and resolving customer requests that are moderately complex in nature in a timely and accurate manner. Principal Responsibilities * Provides a first tier of support, responding to forwarded customer service requests in a timely and ac...
Position Summary With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and co...
Position Summary With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative I works under the direct supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Representative I receives and responds to routine residential and commercial customer calls, inquiries, requests and co...
Advantage Toyota Advantage Toyota is seeking a Customer Service Representative. Duties will include: Scheduling appointments, and follow up phone calls. We are looking for someone great customer skills, great attitude, the ability to muti-task, and mostly great phone skills. Experience prefered Pay will be $12:00 - $14.00 per hour with possible wage increase after 90 day review and hours will be 7...
This position is based at the corporate office and is responsible for providing clinical, analytical and problem-solving support to all the clinicians utilizing the Clinical Data Systems. Required to screen and prioritize all requests, and monitor, track, and resolve trouble calls. Other responsibilities include providing support for the Clinical Services team, and collaborating with all departmen...
All we want this season is YOU! Training Classes Begin Early September. Tiffany and Co. is looking for individuals that strive for service excellence to support the upcoming holiday season at our Parsippany, NJ location. The Seasonal Sales & Service Professional is responsible for assisting with the client's shopping experience, by providing exemplary sales assistance, support and service to Tiffa...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
Position Summary The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Helper is responsible for safely loading waste and poly carts, as well as carrying bags and containers to the vehicle for disposal. The position assists the Driver in maneuvering his or her vehicle b...
Position Summary The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Helper is responsible for safely loading waste and poly carts, as well as carrying bags and containers to the vehicle for disposal. The position assists the Driver in maneuvering his or her vehicle b...
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 y...
A well-known client is seeking a temporary experienced and enthusiastic Phone Sales/ Telemarketer in Cave Creek Arizona. As a Telemarketing Associate you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new services, scheduling appointments and generating leads to drive new business for the Agency. The pay rate for this position is $14.00 an hour. I...
Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: * Interacts with Physician Offices, Insurance Companies and Customers to process orders. * Opens customer accounts by recording account information. DME billing experience a plus. * Maintains customer records by updating account information. * Resolves product or service prob...
A well-known client is seeking an experienced and enthusiastic bilingual Phone Sales/ Telemarketer in Reading Pennsylvania. As a Telemarketing Associate you will be responsible for making outbound calls to cold leads, prospects and customers, introducing new services, scheduling appointments and generating leads to drive new business for the Agency. In addition to applying for this position you MU...
The New England Team, Inc. is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We specialize in areas of customer renewal, customer retention and customer acquisition. Ou...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Customer Service Representative Up to $25 per hour, based on experience Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products...
Call Center Associate PSG is working alongside one of their most reputable clients in the Newton area on an opening for the right candidate to start as soon as possible. This company in the internet travel industry has been able to grow despite the down market and is looking to expand their team with recently degreed candidates with a customer service focused background. Daily Responsibilities inc...
We have an opportunity for a Customer Service and Support Representative in our Windsor office to support the activities of our Environmental Solutions field service and sales teams as well as our customers. Responsibilities/Capabilities: Provide high level, professional and effective support to field service and sales teams by tracking system placements and maintaining accurate databases. Support...
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