Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 12566
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Tech Service is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity t...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Tech Service is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity t...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
We are looking for 2 reliable, motivated, self starters for 20-30 hours per week who can give direction to our existing clients. We have an office with 6 people in it. An insurance license is preferred but not mandatory to start. We are a family owned and operated Insurance Agency for Farm Bureau insurance since 1998. Our hours are from 9-5 Monday through Friday. No nights. No weekends. You can pi...
Our client that is a non-profit organization has multiple openings for bilingual customer service representatives. The position will be answering phone calls and emails from donors and volunteers that support the organization. The ideal candidate will be fluent in Spanish, both written and oral, in order to communicate effectively with native speakers. This position starts immediately and pays $13...
Position: Customer Service (Seasonal) Location: At-Home Opportunity Summary: Holidays are a great time to deliver smiles to our friends and family, and what better way than sending fresh flowers, plants and gift baskets. We are obsessed with providing the highest level of service to our customers and are the winner of the Stella Service award in 2013. Our seasonal Customer Service positions are Fu...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
We have an excellent opportunity with a very reputable company that is seeking a CSR Representative who is a team player with an excellent work ethic. You will be wearing several "hats" for this great opportunity: -supplying quotes to customers -processing orders/data entry -tracking all aspects of production through shipping -handle literature and sample requests Position is temp to hire / 90 day...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Harford County home remodeling Company seeks proven performer to lead our marketing department. The ideal candidate must have excellent customer service and communications skills and the ability to coach and motivate staff. We offer an excellent compensation package including, PTO, medical/dental benefits and SIMPLE Plan. For serious consideration please submit salary requirements and availability...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
We currently have openings in entry level marketing, advertising, public relations, and customer service and retail. With our continued growth, we are currently looking for new, energetic and motivated individuals that are looking to start or advance their career. We are a marketing company and our goal is to provide event based and promotional marketing services for a wide range of clients includ...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
Sports - Minded Entry Level Marketing / Promotions / Management Training Does that pique your interest? How about fast paced, energetic, promotion from within, growth opportunities, career advancement, and a team oriented environment? - What do we mean by Sports - Minded? Luminance is successful because our team is career-oriented with a work hard, play hard attitude. Providing an opportunity to i...
SMART PROfessionals is an event management team seeking sales and customer service representatives for a women's clothing show inside the Leesburg Costco setting up 4/16, running through 4/27. You must be punctual, reliable, outgoing, have a cell phone that can take photos, and have a background in sales and/or customer service. We pay at $16/hr as an independent contractor. If interested, please...
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Answers for Customer Service Jobs

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Customer service job interview questions?
I am going to be interviewing for a call center customer service position tomorrow. I do not have any previous customer service experience, so it's going to be difficult if I encounter questions that ...
Why do all Customer Service jobs Suck?
Before responding with nasty remarks, please read my entire question. I am 30 years old. I work as a Tour Guide in a big children's museum. I have been doing this for over 6 years now. Before I wor...

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