Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13803
Are you a stay at home parent needing weekend work? Are you working full time during the week and just need extra income? Are you a student during the week and need a position on the weekends? With your excellent verbal and written communication skills, years of computer experience and passion for helping people. Manpower has the perfect opportunity for you. This position is on the Northside of In...
INFOVISA, an industry leader in trust and financial accounting software and services, is looking for talented customer service professionals to support our growing client base and expanding product offering. If you enjoy assisting customers, resolving problems and being challenged you would make an excellent candidate to join our team. Job Responsibilities: · Provide effective telephone and e-mail...
Job Summary: Under the direct supervision of the Manager of Customer Service, the Customer Service Representative is responsible for effectively communicating with American Anesthesiology clients. Clients include, but are not limited to patients, parents or guardians of the patient, insurance companies, Human Resource Departments, Other American Anesthesiology employees. Customer Service Represent...
Job Summary: The Customer Support Technician assists clients on critical and non-critical issues regarding the software products. Essential Duties and Responsibilities: Provide full support to Greenway clients, including helping customers resolve support issues that are both critical and non-critical in nature, educating customers on the product, and championing critical issues throughout the comp...
*Spanish and English Speaking The Customer Care Center provides customer service support, via the telephone to policyholders, agents and brokers regarding organizational products and practice by providing prompt, efficient, accurate and high quality customer service in a courteous and professional manner. The position is responsible for answering basic customer inquiries on currently marketed heal...
tbd NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services thr...
Company Confidential Columbus, OH, 43204
Customer Service Representative needed immediately by a fast-growing flooring distributor. Duties include answering calls, order processing and tracking, price quotes, stock checks, and assisting with other administrative duties as needed. Data entry skills and good computer skills required. Customer service experience a plus, customer satisfaction and team player attitude a must! This is a full-t...
C3 CAREER EXPO TODAY 9am - 7pm IMMEDIATE OPENINGS Address: 5215 Wiley Post Way Salt Lake City, UT 84116 Inbound Customer Service Representative (Licensed) Hourly pay $16.50 per hour + bonus Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its cl...
Customer Service Representative - Licensed Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back o...
Temporary Licensed Healthcare Supervisor Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back off...
Quality Assurance Coordinator Position Purpose: The QA Supervisor is responsible for the daily supervision and management of a team of associates. The Team Leader’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by C3 and the client. Job Responsibilities: Monitor/audit each assigned associate in accordance with C3 and client requirements...
Customer Service Representative Description: Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back...
Operations Supervisor-Sales Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offering includes contact center services, web services, data analysis, back office solutions...
Position Purpose This position is responsible for preparing and sending new hire offer letters, collection of new hire paperwork including I-9 processing, and completion of file before sending to Corporate. This position is responsible for tracking all backgrounds submitted, I-9 documents collected and drug tests taken. Job Responsibilities Under direction of Talent Acquisition Manager, issue new-...
C3 CAREER EXPO Monday, July 21 9am to 7pm Address: 5215 Wiley Post Way Salt Lake City, UT 84116 Customer Service Representative IMMEDIATE OPENINGS! Position Purpose: The Customer Service/Sales Representative will be responsible for providing outstanding customer service while offering additional program and service options that will enhance the customer’s purchases. Associates will provide callers...
C3 CAREER EXPO 9AM to 7PM JULY 15th and JULY 16 Address: 5215 Wiley Post Way Salt Lake City, UT 84116 Reservations Sales Representative Competitive pay with ongoing sales incentive rewards. IMMEDIATE OPENINGS Description: Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 build...
Temporary Licensed Healthcare Coach Company Overview: C3 is a Customer Communications Conduit for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office s...
Operations Supervisor Position Purpose: The Supervisor is responsible for the daily supervision and management of a team of associates. The Supervisor’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by C3 and the client. Job Responsibilities Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indi...
Business Support Liaison Position Purpose: The Business Support Liaison is responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the client chat platform for unified and real-time communication. Job Responsibilities Manage the site-level systems and ID contact between vendor and client...
Coach Position Purpose: The Team Leader is the subject matter expert capable of responding to consumer inquiries and challenges by providing accurate and timely guidance, assisting supervisors in day to day operations as well as special project implementation, and serving as mentors to a team of call center representatives. Job Responsibilities Assists CSR’s in a professional manner to provide exc...
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