Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 13637
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Full time representative position available! We are currently accepting applications from candidates with a customer service background for an entry level representative to work as part of our team. Entry Level representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy, customer oriented industry. We are seeking can...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Lenoir City, TN If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
At Hotchkiss Insurance Agency, we are committed to serving our customers, making a difference in the lives of those we serve. By offering a range of commercial insurance solutions specifically designed for the needs of our clients, we will consistently strive to provide the most appropriate, cost effective commercial insurance products and quality services. SUMMARY HIA is looking for sharp individ...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Customer Service and Loan Specialist Clarksville, TN If you’re ready to take your customer service, retail or restaurant experience in a bold new direction, we’re ready to help make it happen. At Sun Loan, our business is based entirely on taking care of our customers’ financial needs. Providing outstanding customer...
Hull Lift Truck, Inc./Bobcat of Michiana, a leader in the material handling industry for over 50 years, has an opportunity for an experienced FieldService Dispatcher. The Field Service Dispatcher will be responsible for maintaining a high level of customer satisfaction by exceeding the customer’s expectations. The individual will be responsible for ensuring the technicians are dispatched in a prom...
Job Summary: Responsible to maintain customer satisfaction with assigned accounts by responding to support requests via phone and email regarding system software and connectivity. Applies advanced troubleshooting skills to resolve issues and directs advanced requests to the appropriate support area. Position requires excellent problem-solving, communication (verbal and written) and a strong custom...
Director of Customer Service Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're loo...
Director of Customer Service Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're loo...
Director of Customer Service Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're loo...
Assistant Customer Service Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We'...
Assistant Customer Service Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We'...
Assistant Customer Service Manager Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We'...
Tired of… Working Holidays No Benefits Fast Food / Retail Swing Shifts Now Hiring Manager Springfield, TN Manager If you have a restaurant or a retail background – or you’re just a fanatic about customer service – this is your chance to take your career in a bold new direction. Being a Manager at Sun Loan isn’t for everyone. The hours aren’t always 9 to 5. Management at Sun Loan means you’re respo...
Play a vital role in the customer banking experience at Chase! As part of JPMorgan Chase, a leading global financial services firm, Chase has over 5,000 locations where our Tellers are the first and most frequent point of contact with our customers. Through face-to-face interactions with customers, you will have the opportunity to provide top-notch customer service by handling financial transactio...
Workforce Analyst Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...
Workforce Analyst Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...
Workforce Analyst Uline – Shipping Supply Specialists "The people I work with are as passionate as I am." "I came to Uline for a job. Instead, I found a career." Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference. We're looking for th...

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