Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
TMX Finance Call Center Collections Manager Dallas, Texas TMX Finance is one of the largest and fastest growing consumer specialty finance companies in the United States. With a family of brands that includes: TitleMax, TitleBucks, InstaLoan, EquityAuto Loan, TMX Credit, and AutoCash, TMX Finance is comprised of a diversified product offering. TMX Finance has over 1,000 stores spanning 12 states a...
NO EXPERIENCE REQUIRED EXCELLENT OPPORTUNITY! We are seeking a professional, highly motivated, enthusiastic gem of a salesperson to fill our full time position. No experience required. We will provide the right individual with paid, on the job training. Salary commensurate with experience. Compensation includes: · Base hourly wage · Commissions paid bi-weekly · Monthly bonuses · Contests & Prizes...
My name is Paige, and I represent The Fountain Group. We are a national staffing firm and are currently seeking a candidate for a Genesys Call Center Application Support Analyst position for a prominent clientof ours. This position is located in Fort Worth, TX. Details for the positions are as follows: · Must have 3+ years experience with Genesys · Will be developing and maintaining solutions with...
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions,this may be a career for you! Seeking energetic individuals for a Telemarketing position. Professional attitude & appearance, with a great phone voice, Strong work ethics, Desire to be a team player, good organizational skills Friendly pleasant work environment. Duties include: Devel...
Harvard Business Publishing (HBP) is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets: educational institutions, corporations, and individual managers. As a Technical Customer Service Specialist, you are a member of the support team that provides technical support t...
OnlineShoes.com is looking for a world class Customer Service Representative who LOVES shoes, apparel and accessories! We are looking for someone who has a flexible schedule because we are available to our customers 24 hours a day, 365 days a year! We are looking for someone who can set the bar high when it comes to providing amazing service and knock the socks off of our customers… just not the s...
Office and Membership Support Representative – IMMEDIATE Hire National Trade Association for Retail Shipping Stores headquartered in Richardson, Texas is expanding office staff and looking for qualified full-time people to support existing and new member day-to-day needs. Our company has doubled in size in 18 months and we need great people that understand world-class customer service and support....
The Opportunity: Schweitzer Engineering Laboratories (SEL) seeks a professional, innovative and detailed individual for our Customer Service Representative (CSR) position. If you are looking for an opportunity to work in a team environment that values and encourages independent thinking, then this position is for you! The location for this position is at our regional office in the Columbus, Ohio a...
Operations Analyst – Customer Service Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,100 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate...
Operations Analyst – Customer Service Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,100 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate...
Operations Analyst – Customer Service Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,100 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate...
Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
Customer Service Director Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 2,800 bright, career-minded individuals across the U.S., Mexico and Canada. At Uline, we're energetic and passionate about what w...
The Contact Center for Enterprise Holdings EAN Services, LLC currently has openings for Work From Home Bilingual (French) Reservation Sales Representatives . These representatives will assist our French speaking customers of Quebec, Canada. Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center p...
Company Confidential
Kennett Square, PA, 19348
Successful Staffing company looking for self driven, goal oriented employees to work in a Sales/Account Manager/Business Development positions. Looking for a team player who is interested in personal/professional growth This person will be tasked with making connections with new businesses and managers to help them with their employment needs. Will also be tasked with taking over some existing com...
Client Service/Front Desk Reception - Melville Location The Client Services Representative communicates finalized laboratory test results to client physician offices and provide professional and courteous customer service. Incoming phone support for all customers in a call center atmosphere. Checking accuracy of laboratory reports. Communicating results to client physician offices via phone, fax a...
Automotive Service Consultant Fred Martin Superstore is rapidly expanding and seeking a professional Service Consultant. You will be responsible for giving our customers an exceptional automotive service experience. The successful candidate will possess the following qualities: · Desire to earn over $65k per year · 2-3 years experience in the automotive service industry · Excellent communication s...
SUMMARY Manages and records customer information, requests and service issues into the computerized database while applying exceptional customer service skills to both internal and external customers. ESSENTIAL FUNCTIONS Include the following, but not limited to: · Receives customer orders by phone, FAX, and Internet and enters into computerized database · Sets up new customer accounts into databa...
Elevations Credit Union Financial Services Representative I – CC Financial Services Representative I – CC Role: Provides prompt, accurate, courteous service to members calling in to our ContactCenter. Maintains a friendly, professional attitude while completing financial transactions, answering member questions, and resolving account problems. Educates members about products and services that woul...
Sponsored results
Over 417 Open Jobs in Your Area. Up to $17-79/HR - Apply Now
JobsandCareersHiring.com
Find Over 371 Available Jobs in Your Area. Up to $17-80/HR - Apply Now
FindLocalJobsandCareers.com
View Customer And Service Jobs on Ask.com. Try our New Search Results!
Ask.com/Customer And Service Jobs
Didn't find the right Customer Service job?
We'll keep looking and send you new jobs that match this search.
Popular Customer Service Articles
Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
About Monster |
Work for Monster |
Advertise with Us |
AdChoices |
Partner with Us |
Investor Relations |
Social Media
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-216 
Terms of Use | Privacy Center | Accessibility Centre | Help | Security | Contact Us | Sitemap | Mobile
©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-216