Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 175159
Title: Contact Center Representative / AP - Supply Adecco is helping staff Contact Center Representative for a major medical group in the Roseville areas. They are seeking to fill 20 Customer Service Agents needed to support Accounts Payable/Supply Chain Department. Requirements: * Customer Service Skills, Contact Center/High Volume Phones * Communication Skills, both written and verbal * Abi...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
At McDSP we create advanced audio algorithms for plug-ins, iOS apps, and game audio. Our plug-ins are used throughout the world, and have become a staple in the audio industry for music production, live sound, post-production, and game audio. McDSP is looking for a well-organized, self-starter for the position of Technical Support and Sales. Job duties will include, but may not be limited to: ● ...
# of Positions 12 Job Type Para-professional/Support Full/Part Time Full-Time Shift First Weekends Required Periodic Why State Farm®? Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States and an insurance leader in Canada. This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as ...
Customer Service Representative Everlast Roofing Inc, a manufacturer of steel roofing products is seeking a full time Customer Service person for our in our Howe, IN Facility. We are looking for an individual with customer service experience and knowledge of computer applications. The ability to interact with both internal and external customers is essential. The ideal candidate needs to make go...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
RECEIVE AND DISBURSE MONEY IN ESTABLISHMENTS OTHER THAN FINANCIAL INSTITUTIONS. USUALLY INVOLVES USE OF ELECTRONIC SCANNERS, CASH REGISTERS, OR RELATED EQUIPMENT. OFTEN INVOLVED IN PROCESSING CREDIT OR DEBIT CARD TRANSACTIONS AND VALIDATING CHECKS.MUST HAVE PRIOR EXPERIENCE AS A CASHIER IN A UTILITY SETTING PREFERABLY WITH ELECTRICITY. THIS POSITION WILL BE IN GENEVA....
Sales Technician Are you a customer service focused professional seeking to establish a long term career? One of the top growing Jacksonville based companies is actively seeking a Sales Technician who demonstrates strong work ethic, an eagerness to grow with the company, and outstanding client management skills. This is an exceptional opportunity to begin a career with an employee-focused company...
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
The Contact Center for Enterprise Holdings EAN Services, LLC currently has openings for Work From Home Reservation Sales Representatives . Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. Working from Home as a Reservation ...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
DIRECT CARE WORKERS The Florence Crittenton Agency is seeking caring individuals who have the skills, desire, and patience to help adolescents in crisis and provide services in a residential facility on a full-time, part-time, and PRN (as needed) basis. All shifts are available. Flexibility is a must for PRN positions as needs change from week to week. Special consideration given to those who are...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
tbd APAC Customer Services, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services’ clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecy...
Work Location: Birmingham, AL; Oakton, VA or Atlanta, GA As part of the sales team, this position provides technical sales support for AT&T Government Solutions customers to assure successful customer integration and implementation of Wireline, Wireless and IT Products/Services. Collaborates and contributes to unit sales plan through a diverse scope of pre-sales and/or post-sales technical consul...
Advanced Technical Support: Bilingual Customer Support Specialist Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Can you handle customer service in both English and Spanish without missing a beat? Our award winning Bilingual Customer Support Specialists help our customers by offering solutions, ...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...

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