Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 188489
Technical Support Engineer Yaskawa America, Inc is a global leader in variable speed drives, motion controls and robotics. We look to hire people who value a positive work culture, have a passion for customer service, and have a desire to learn and grow. Yaskawa's culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and ...
Company Confidential Madison, IL, 62060
CUSTOMER SERVICE REPRESENTATIVE Regional Transportation Logistics Company has several great positions available for Customer Service Representative. Duties include direct customer contact via phone & e-mail, assisting with inquiries and problem resolution, promoting/maintaining positive service provider relationships, daily entering of data and compiling/completing time-sensitive reports. Shift w...
Position Title:Wellness Coordinator Classification: Exempt Reports To: Department Team Leader Hours: Full Time (40 hours/week) Location: Salt Lake Office Position Summary This is a position requiring experience in wellness consulting;workingto provide support and assistance to our clients in their health and wellness initiatives. Essential Duties and Responsibilities: · Working with clients...
Call Center Representative Job Purpose: LOVE YOUR JOB - Enjoy a clean, professional environment, easy work with flexible schedules and a NEW MANAGEMENT TEAM focused on making TLC & Associates the best place to work in all of Lee County! You would be responsible for answering customer questions from inbound calls , and assists with service issues; account maintenance; product, policy and pricing i...
Do you enjoy the internet and being online? Afni is now hiring Sales Chat Representatives. In this role, you will use your internet navigation and sales skills to help guide customers through the client’s website to research information, and recommend products and services. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while ...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you fluent in proper Spanish and English? Are you looking for a rewarding position that offers career advancement? Afni is now hiring entry-level Spanish / English bilingual sales positions. As a bilingual phone Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be ...
Are you looking to start a career in a rewarding position that offers career advancement? Afni is now hiring for entry level customer service and sales positions. As a Customer Service or Sales Representative, you will be part of our call center team focused on helping customers while providing an exceptional customer experience. As part of the application process, you will take an assessment and...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Senior Digital Analyst Atlanta, GA Our client, a Top-40 Fortune company, is seeking a talented, energetic Senior Digital Analyst to become a part of their growing Web Operations team. As a Digital Analyst, you will be joining a fast-paced, high-profile team as the main point of contact for the quality and presentation of digital content within the Ecommerce site. You will be partnering with our ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
POSITION DESCRIPTION: The Field Service Technician provides technical product support for the staff and customers of an assigned or delegated branch location. This support includes, but is not limited to, product training, product modifications, and product repairs for RISO and RISO approved products. Will also provide technical support for branch location startup at new facilities, scheduled tra...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
Position Description: Roll Global LLC is a privately held $3.5 billion international company focused on healthy brands for healthy lifestyles. Our products include fresh fruit and tree nuts; premium beverages such as artesian water, California wine and pure pomegranate juices and teas; and floral delivery. Over the last decade, we’ve turned Wonderful Pistachios into one of America’s top-selling s...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
Position Description: Hiring temporary, bi-lingual (Spanish)work-at-home agents to work with Teleflora At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most ...

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