Customer Service
Customer Service Jobs
Customer Service Employment Information
Customer Service Industry Overview
Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.
The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.
Customer Service Job Market
Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.
Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.
Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.
Customer Service Salaries
Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
1000+ Customer Service jobs found on Monster.
MUZI FORD SERVICE PORTER/GREETER Muzi Ford is looking for a porter/greeter to meet and greet all customers arriving for service. Completion of a multi-point inspection form is required for each customer. If you enjoy working with people, have excellent communication skills, present a professional appearance, and have a basic knowledge of vehicles we want to hear from you. Candidates must have a va...
Responsible for managing our dealer network including negotiating fees, managing dealer database and monitoring dealer performance. Essential Job Functions (listing most important first): Promote the Elite dealer program by focusing on critical markets and adding/monitoring dealers Analyze dealer assignment to ensure we are balancing volume across Elite dealers Assign dealers to orders, negotiate...
POSITION SUMMARY Under close supervision, this position responds to basic customer inquiries regarding deposit and loan accounts as well as services offered by the bank. Agent will need to reach individual service goals and minimum sales goals. This is the less experienced of the 2 levels. Incumbent is expected to handle routine and basic duties of the job. MAJOR JOB RESPONSIBILITIES Independently...
Company Confidential
Crestview, 32539
newtoday.jpg Cust Supp/Client Care Nail Technician, Massage Therapist & Hair Stylist $70/week 850-682-2175 Web ID#: 34255953...
CUSTOMER SERVICE REP Corrugated Manufacturing Company is seeking a Customer Service Rep. A minimum 5 yrs. industry exp. and a B.A. or B.S. preferred. Must have strong communication, computer, multi-tasking and problem solving skills. Excellent leadership, computer and communication skills are a must. CAD experience a plus! Excellent Health Benefits & Vacation. Send resume to HCCI, P.O. Box 697, Li...
Company Confidential
Charleston, SC, 29407
Appointment Setters, outbound calling for services offered, interview is a days pay of outbound calling. FT. Please call 843.737.6760...
Description Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves? If youve answered yes to these questions, apply to join StarTekA global leader in the Business Process Outsourcing industry! We are able to deliver awa...
Overview: Agfa Graphics, is a world leader in prepress solutions for the commercial, newspaper and packaging printing industries. In addition, we are quickly expanding our assortment for the fast-growing market of industrial inkjet printing with the development of state-of-the-art printers and inks for applications such as billboards, packages and decoration. Our City of Industry, CA location is l...
Would you like to sell automobiles that are known for their quality, reliability and beauty? You’ve come to the right place. We are looking for New, Pre-Owned, and Internet Sales Professionals to sell automobiles in our dealership. If you are focused on providing outstanding customer service and are looking for a company that will train you and help you grow to your full potential we want to talk...
Parts Counterperson Day Ford in Monroeville, PA has an immediate opening for a parts counterperson. A great team environment and ongoing managerial support are just a few of the benefits you can expect from our Parts Department. If you’re an experienced parts counterperson and possess the abilities to assist all customers (retail and shop) in selecting required parts in a friendly, professional an...
Job Overview Responsible for engaging customers in a retail location and driving sales of Comcast's services including HDTV, high speed internet, home security, wireless cards, and digital telephone services. Educate, excite, and assist consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs. Communicate these advantages to cons...
GEICO is Strong, Stable and Hiring! GEICO has been meeting Hawaii's insurance needs since 1949. We're an established company providing exceptional products and outstanding service. Not only is GEICO one of the fastest-growing auto insurers in America—we're also #1 in the state of Hawaii! Our continued growth and success means lots of opportunity for our associates. If you enjoy interacting with pe...
GUARD Insurance is seeking a friendly, dynamic individual to join our Customer Service team in a non-sales capacity. We are looking for someone to work part-time. Hours are M-F from 12pm-4pm or M-F from 1pm-5pm. Customer Service Representative Trainee will work as part of a top-notch team in receiving and resolving customer service calls from insurance agents, claimants, policyholders, etc. Candid...
Company Confidential
San Bruno, CA, 94066
We are currently expanding our markets! We are now seeking Customer Relations Reps to join our team. We provide full Product Training. Depending on your potential and commitment, this opening will allow you the opportunity to move up within our organization to a Leadership role at your desired pace. Bonuses and Incentives We are seeking Positive, Self-Motivated and Highly-Enthusiastic Individuals...
DTAG Statement At Dollar Thrifty Automotive Group Inc., our employees are our #1 asset! When you get your foot in the door, you take the first step in a challenging and rewarding career. So if you have the passion and skills to keep us a step ahead of the competition, then STEP UP and join our award winning team! Job Summary & Responsibilities Responsible for transporting rental vehicles to and fr...
Description: In person interviews by appointment - Monday, June 17 - Wednesday, June 19 Paid training begins Monday, July 8th 4425 E COTTON CENTER BLVD, PHOENIX, AZ 85040 Hours: MONDAY - FRIDAY 4pm - 8pm every other SATURDAY until 2:30pm Part Time Health Consult Coach A Health Consult Coach provides telephonic coaching for consumers contemplating lifestyle changes in a call center environment. Hea...
Description: The Customer Service Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Responsibilities: Respond to complex customer calls Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignm...
Description: Position Description:Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Primary Responsibilities: Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members Sets priori...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
Fetch your future! If you’re passionate about pets and want to build a challenging career with the leading pet retailer, why not combine your love for pets with a rewarding career at PetSmart? PetSmart is a dynamic Fortune 500 company that provides a broad range of competitively priced pet food and pet supplies, as well as grooming, pet training and pet adoption services. With more than 1,200 pet...
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Sample Resume for an Entry-Level Customer Service Representative
View our sample resume for an entry-level customer service representative for ideas on how to communicate your customer service skills.
Customer Service Interview Questions
Want to shine in your next customer service interview? Prepare and practice your answers to these common customer service interview questions.
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-313