Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 167338
Company Confidential Longview, WA, 98632
CUSTOMER SERVICE EXPERIENCE WANTED! Customer Service Associate Position Open! POSITION IS LOCATED IN RIVERSIDE! If you have great people skills and enjoy working with the public, we want to meet you! Clover Rose Marketing is seeking a full-time Customer Service Representative who is career minded and posses unmatched people skills. This is an entry level opening NOT in a call center environmen...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing We are one of the LEADING marketing firms providing exceptional service to large corporations in the Indianapolis area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advancement OPPORTUNITY: 
Account Management Marketing Representative ...
Voted one of the World's Leading Top 100 Companies by Forbes magazine Do you have a passion for helping others? Have an eye for detail? Do you have strong organizational and time management skills? Are you looking to accelerate your career at a renowned company? Allstate Insurance Company has an exceptional career opportunity for an Inside Auto Liability Claim Trainee in Overland Park, KS. Comb...
Technical Client Services Representative Seeking 3+ years experience in a technical customer service or technical help desk role. Technical Client Services Representative Technical Client Services Representative Our client located in West County is looking for a Technical Client Services Representative to provide Tier 1 support to both internal and external clientele. This is a temporary posit...
Description: Delivering the best customer experience starts with you. You're looking for a place where you will be empowered to be your best. When you join UnitedHealthcare's Provider Services Group, you'll be part of a team committed to reshaping the way health care works for millions. You'll join us on a mission to not only deliver the best customer service in the health care industry, bu...
Description: Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. The Member Engagement Specialist role is to outreach to certain populations within the State of...
Rise Media Group located in Fort Myers, FL, is an independently owned marketing consulting firm. Rise Media is contracted with the Fortune Magazine’s top 1000 companies in the world. We are looking for quality full time entry level individuals to train and advance through our sales and consulting team. This entry level full time person must have a positive and enthusiastic demeanor and work well...
Company Confidential Columbus, OH, 43215
Plumbing Customer Service Westerville plumbing co seeking to fill customer service/purchasing position, M-F 7AM-5PM. Knowledge of plumbing parts, patience and good attitude, reliability needed. Benefits and IRA available. Email ***** if interested This listing brought to you by The Columbus Dispatch and www.columbusjobs.com/monster....
Engage with a company that knows you're as important as the customer Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens. We're in the process of separating from GE to a standalone company. We're building something new and exciting and we would love for you to join us. We can offer ...
Human Service Technician (HST) Fourth Avenue Homes, Inc. (FAHI) is opening a licensed foster care home in Winona which requires 24 hour care. FAHI is seeking applicants for full-time and part time positions. Experience working with disabled population preferred, but not necessary, will train. Apply online at www.divinehouse.org/fourth-ave/ and click on the orange employment box, or call Linda at (...
Western Iowa Tech Community College Help Desk Technician – Provide direct customer service and technical support to faculty, staff, students, and potential users of WITCC technology and computer services, including but not limited to hardware and software applications, networking issues, and the Colleague (Datatel) system. Associate’s degree and experience in related field. Secretary-Part Time-Che...
BKB Consulting Inc. is looking for self-motivated individuals who are wanting, willing, and ready to learn and grow within a company. About us: BKB Consulting, Inc is an outsourced sales and client acquisition firm that represents Fortune 500 companies. Founded in Greenville, SC we are outsourced by the largest telecommunications company in the United States. BKB Consulting, Inc is growing in a...
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you: Our client is seeking Event Staff for New Year's Eve in Miami Gardens, FL. Earn $14.00 per hour at these part-time, temporary positions. **These assignments are for New Year's Eve and most positions are scheduled to end at 12:30 AM on New Year's Day 2015. End times are estimates....
Washington National Insurance Company's largest American marketing partner, PMA USA, is looking for the right individuals who have the desire to earn a good living, work a flexible schedule and provide solutions for wealth preservation and creation to families and individuals. You can make a huge impact on your community and future by educating, advising and servicing clients to improve their qual...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our East Main Street Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternat...
Rabobank, N.A. has an exciting opportunity for a Customer Service Representative in our East Main Street Branch! The Customer Service Representative performs teller transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Identifies and makes sales referrals, recommends alternat...
Job Title: Call Center Customer Service Professional Location: Franklin ,TN Duration: 6 Months No Of open positions: 30 Description Customer Financial Services (CFS) 800 Line - Representative Charleston In this position, you would work in a fast-paced, intense, results-oriented call center environment. Your main responsibilities would be to handle heavy outbound customer calls for accounts t...
IRS Contact Representatives work with taxpayers and their representatives through telephone or face-to-face contact. You would provide tax law assistance and take action where needed to resolve taxpayer issues, often involving delinquent situations. Responsibilities include analyzing taxpayer's ability to pay, initiating liens, and negotiating payment plans. If interested, visit www.jobs.irs.gov/...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating acco...
Adecco is currently assisting a local client in their search for an Order Processor in Lehi, UT. This position is a contract to hire job opportunity. If you meet the qualifications listed below please Apply Now! Responsibilities for the Associate Order Processor include but are not limited to the following: · Work as a team member to processes all orders to pay transactions for company products....

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