Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 186249
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
The McIntyre Group is currently seeking a Call Center Representative to join a seasonal team in a fast-paced environment. This Call Center Representative role is seeking someone with previous experience with high-call volume in a call center. This company is seeking individuals with a persistent, and hard-working attitude. Strong data entry experience would be preferred. If you are seeking a seaso...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
What Are You Worth? Beginning a sales career with American Income Life Insurance Company is your Opportunity Unlimited: YOU are in control of how much you earn and how successful you become. We are currently looking for service-minded individuals to fill several sales positions in your area. Incentives & Recognition · Conventions and sales incentive trips to exotic locations · Production award...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Job Description: This Dispatcher Position Features: ? Opportunity ? Great Atmosphere ? Stable Company If you?re looking for opportunity, great atmosphere and stable company then this could be the position for you. Well-known, stable company is aggressively seeking a dispatcher who demonstrates a data entry score over 10000 , being focused and extremely detail oriented. Will be responsible for...
ENV Advertising, Inc. East Hanover, NJ Nanuet, NY Positions available in Sales, Entry Level Management, and Marketing. “….I firmly believe that any man’s finest hours – his greatest fulfillment of all that he holds dear – is that moment when he has worked his heart out in good cause and lies exhausted on the field of battle – victorious." - Vince Lombardi ENV Advertising, Incorporated is hi...
Job Description: This customer service Position Features: ? foot in the door with industry leader ? outstanding, personalized training ? opportunities for advancement Immediate need for customer service talent seeking a work/life balance (M-F corporate hours) working at an industry leader who offers personalized training and opportunities for advancement. Proven track record of delivering out...
SUMMARY We are looking for a customer service driven professional. This individual will be a expert member of the Account Management team responsible for the complete management of the relationship between our Client Communication Services Group (CCS) and clients (internal or external) of any line of business in relation to their communication process. ESSENTIAL DUTIES AND RESPONSIBILITIES inclu...
Job Description: This Bilingual Client Specialist Position Features: Great Company Great Benefits Competitive Pay We are looking for a bilingual fast pace self starter. Able to move swiftly but precisely on the computer and phone. Detailed oriented and good time management skills. High volume calls are natural in this position. Very presentable and phone etiquette as far as communication with...
Simply to Impress is America's premiere destination for personalized card and stationery products. And the holiday season is our biggest time of year as families nationwide choose us to create custom photo holiday cards. If you're looking for seasonal work and would like some extra money this holiday season and you're within driving distance of Calabasas, Simply to Impress may be the answer! Plea...
Job Description: Immediate need for bilingual customer support specialist for a solid high tech company. This is a temporary position that may go five months or longer. This high tech leader is seeking a solid performer to do the following: Order entry and maintenance. Provide shipment release. Customer order and delivery management. Daily logistics support and follow-ups. Account coordination an...
Job Description: We have clients in various industries from Insurance, Medical to logistics that are looking for computer savvy individuals to help stream-line some of the inter company procedures. Looking for someone who has strong attention to detail and also can work under little supervision. Duties: ?Read source documents such as canceled checks, sales reports, or bills, and enter data in s...
Job Description: Immediate need for experienced Dispatcher. Will be responsible for Dispatching technicians work orders, need to understand maps and give clear concise information in call Center environment- Taking calls for orders, data entry of information into the computer, detail oriented. The company is growing and well respected for its great service to their clients and taking care of the...
Job Description: Bilingual Japanese/English Customer Service Professional About the Company Twin Cities based company is looking to hire a bilingual English/Japanese speaking Customer Service Representative to work with current clients and customers. This opportunity is a perfect match for someone who has exceptional attention to detail and is passionate and excited to use his or her bilingual ...
Job Description: We have an Immediate Need for Provider Service Representatives!!!! You must have to quality: 1. Medical Claims Experience 2. Healthcare Background 3. Provider support- discuss denied claims, research prior authorizations and resubmitting of claims Position Details: Provider Service Representative Description Respond to telephone or written correspondence inquiries from pr...
Job Description: Stable company who believes in putting not only their customers first but also their employees is seeking a strong customer service candidate. Ideal candidate will have 4-5 years of technical customer service experience. Please note that we are not seeking someone who has I/T experience. This position is looking for someone who can troubleshoot with parts and machines. Candidate ...
North Tennis Pro Shop Manager Overall Responsibility: This is a position responsible for all daily operational duties of the North Pro Shop. This position reports to the Tennis Manager. Position Status: Employment Status: Regular, full time Overtime Status: Non-eligible, salaried Schedule: Varies, evenings, nights, weekends and holidays may be required Benefits: Eligibility is in accordance...
Job Description: Growing, stable South Charlotte company is looking for a Customer Service Representative. The shift will be 12pm-8pm Monday-Friday. Very happy upbeat positive attitude willing to help people through phone, email, live chat. Has some technical explaining ability. Someone we can rely on to be here every day. Great problem solver. Looking for someone with Advanced MS Office ex...

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