Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174663
Job Overview: The Physician Relations Representative is field based and is responsible for maintaining effective relationships with all facets of the provider community. The position is responsible for provider education, facilitation and resolution of complex, urgent problems. In addition, the Provider Relations Representative ensures compliance with Federal and State guidelines pertaining to ne...
UTC Aerospace Systems is one of the world's largest suppliers of technologically advanced aerospace and defense products. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs. In 2012, UTC Aerospace Systems wa...
You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Through our exclusive...
Build Your Future in the Shooting Sports the power of passion ATK Sporting Group is a global manufacturer and marketer of branded consumer products. Our brands include iconic names such as a Bushnell, Bolle, Butler Creek, Gold Tip, Hoppe’s, Primos, Serengeti, Uncle Mike’s, BLACKHAWK! and Champion. Our product lines enhance the enjoyment of every outdoor pursuit. We constantly explore emerging te...
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a...
Send Resume to ***** Our client is currently seeking a Customer Service Representative 1 Job Description: Call center experience strongly preferred Minimum of 2 years direct customer/patient contact required Experience with Medical Terminology, Billing/Coding, Healthcare strongly preferred Precertification experience extremely helpful Excellent computer skills with Windows expe...
Ajilon is currently recruiting for a Medical AR Follow Up job in Martinsville, IN. This opportunity requires two to five years of previous experience in medical AR following in a physician office setting. In this role you will be reaching out to patients and physicians to resolve outstanding medical claims. You will also be communicating both over the phone and via email with customers. Requireme...
Ajilon is seeking a candidate to fill a Health Coach job in the greater Indianapolis, IN area. A four year degree in a health related field such as Public Health or Exercise Science is required for this position. In this role you will be working with members/patients over the phone to assist them in setting and achieving their personal goals. Regular communication with patient will be critical por...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago(IL), Dallas(TX), Denver(CO) and Novato(CA). In total, EOS CCA employs over 1200 employees across North America. Our Dallas regional office is seeking Collections Specialists who are positive, professional, and have a strong work ethic, to join...
Bell Techlogix is a provider of integrated technology and service solutions for organizations throughout the United States. Bell Techlogix is a partner and trusted advisor to clients for designing, implementing, and managing technology solutions that directly result in decreased costs, increased customer retention, improved service levels and operational efficiencies for small, mid-sized and Fortu...
APPOINTMENT SETTERS- Telemarketing experienced only apply. Hard worker, goal oriented. 9-5 pm, Mon-Fri. $8 hourly + bonus+ commission. Call 386-299-8825...
Do you have exceptional Customer Service Skills? Are you a TEAM player? Do you love working with great people? If you answered YES to all of the above questions Crest Cadillac of Venice would like to talk to you! Automotive Service Advisor We have a rare opening for an experienced, career-minded Automotive Service Advisor. Candidate must have excellent customer service skills and dealersh...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. In this role, you will be responsible for performing all tasks and communication related to the intake of patient information concerning the service of durable me...
The YWCA/Wise Options program is currently accepting applications for the following position: Full time Wise Options Advocate who will provide supportive services to YWCA clients in crisis. Shift work & weekends required. High School diploma or GED required. Please send resume with cover letter to Human Resources, YWCA Northcentral PA, 815 W. Fourth St., Williamsport, PA 17701. No phone calls p...
We are currently recruiting for a Human Resources Administrator job in Indianapolis, IN. This position requires a Bachelor’s degree and one to three years of administrative or HR experience. In this role you will responsible for maintaining the new employee files as well as entering information into a secure database. You will be answering questions and resolving onboarding issues for all employee...
EOS CCA is a national Accounts Receivable Outsourcing (ARO) company headquartered in Norwell, Massachusetts with regional offices in Rochester(NY), Chicago, Dallas, Denver and Novato(CA). In addition, EOS CCA has an operational presence in Canada via our sister organization, EOS NCN, with offices in Montreal, Toronto, Edmonton, Calgary and Vancouver. In total, EOS CCA employs over 1,125 employees ...

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