Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 160573
Service Manager Custom electro-mechanical equipment manufacturer is in need of a Service Manager to head up their service department which consists of technicians. Will be involved in dealing with customers, field support, evaluating returned equipment, working with quality manager to initiating corrective actions, etc. Job Requirements BS in Engineering or equivalent technical work experience....
Manpower is recruiting for Customer Service Agents in the Kohler, Wisconsin area. The responsibility of a CSA is to provide customer service assistance to wholesale and domestic customers. They must have a pleasant phone demeanor and fully proficient in all the Microsoft products. Consideration will be given to persons who have a solid background in customer service as well as administrative roles...
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer EOE of Minorities/Females/Vets/Disability Position Overview Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and drive key performance metrics to achieve company goals. Mot...
ABOUT OUR COMPANY ValueOptions® is a health improvement company that serves more than 32 million individuals. On behalf of employers, health plans and government agencies, we manage innovative programs and solutions that directly address the challenges our health care system faces today. A national leader in the fields of mental and emotional wellbeing, recovery and resilience, employee assistanc...
Scheduling Coordinator needed to drive our continued growth in Palm Beach County. As a nurse registry, we are continuing to build a dynamic, customer service oriented culture and assembling a team of consistent top performers. We want the best, most talented, energetic, fun, and result-driven professionals. Job Title: Scheduling Coordinator Reports To: Office Manager Job Summary: Responsible f...
Customer Service Representative Belle Plaine, MN Cambria has an excellent opportunity for a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment. This key position provides a superior standard of service to our business partners and clients. The successful candidate must possess qualities to interact with customers in a tactful and diplomati...
COMPANY DESCRIPTION A little about America’s Credit Union… At ACU, we do things a little differently. We are member owned and operated and our profits are returned to our members in the form of higher returns on deposits, lower lending rates, and greater access and convenience. ACU is passionate about making a difference in the lives of our members by providing solutions that enhance their finan...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Swagelok Columbus Charleston Position Title: Customer Service AssociateJob Status: Full Time Location: Westerville, OH Position Overview: Swagelok Company is a leading fluid system component and services manufacturer with global resources to serve research, oil and gas, power, petrochemical and alternative fuels industries, amongst many others. Swagelok Columbus Charleston is the exclusive Swa...
Job ID: 10940 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
A full service stair company based in Houston, Texas is looking for a Bilingual Customer Service Representative. Our experienced staff provides our customers with high quality stair parts, custom iron fabrication, and professional new construction installation services. Our craftsmanship and commitment to customer satisfaction has earned us a place among Houston’s premier contractors, and an “A” r...
Thanks for your interest in Conversant!Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - ValueClick Media, Greystripe, Mediaplex, Dotomi and Commission Junction - to launch and lead t...
Requisition Number14288 Reg/TempTemporary Employment TypePart-Time ShiftTemporary Work SchedulePRN - As needed CitySALT LAKE CITY StateUtah DepartmentUUH ANC 12C DIAGNOSTIC RAD- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires ...
Requisition Number14185 Reg/TempRegular Employment TypeFull-Time ShiftRegular Work ScheduleMonday through Friday, from 2:00 PM until 10:30 PM CitySALT LAKE CITY StateUtah DepartmentUUH CST 16D PAT TRANSPORT SRVC- Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education...
My1HR is currently seeking to grow our call center staff. We are looking for ambitious applicants who have experience in the technical support and customer service industry. Cash handling experience is a plus! This position covers a multitude of duties and is very fast-paced. You will provide remote application and technical support to end-users of the cloud-based proprietary software, including ...
Thanks for your interest in Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion to launch and lead the Age of Personalization. We offer what marketers have dreamed of for years -- a single platform t...
Summary Build deep relationships between the world’s premier publishers and other strategic partners across multiple platforms, including display, mobile and video. Acquire partners through the business development process from cold calling to closing. Expand the reach and quality of Conversant inventory and audiences, maximizing value for all constituents driving substantial advertising revenue ...
Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! We’re a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and ValueClick Media - t...
Manpower is currently recruiting in Salt Lake City, UT. We are looking for a Customer Service Representative. Responsibilities include repairing and/or correcting incomplete payment details, investigating and resolving client/payment issues, amending existing client information as necessary in the IP systems and databases, sending clients IP documentation as requested, responding to clients payme...
Top of Form Thanks for your interest in CJ Affiliate by Conversant! Here’s the deal. You’re not just applying to some basic technology company. Rather you’re applying to a powerhouse that’s changing the face of an industry! Conversant is a new company with a 15-year heritage. We’ve invested over $1 billion and united five industry leaders - Commission Junction, Dotomi, Greystripe, Mediaplex, and...

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