Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174336
Description DISH Network is an industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, smart risk takers and aggressive winners - all those for whom the status quo just isn't enough. Our Fortune 200 Company continues to redefine the curve in entertainment and content distributio...
Description Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results. Requirements A successful Marketi...
Description The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH - customer churn rates. Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials ...
Description Internet television is at an inflection point. New technologies and businesses are rapidly evolving and reshaping how we watch TV. We are the future of streaming video, a pioneer in internet-delivered television, mobile access content, and web entertainment. We are seeking a Customer Experience Manager to join our Denver, CO - based team. This is an exciting position in a fast moving ...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Call Center Representative Job Purpose: Responsible for customer support in a fast paced, team oriented, structured environment. Supports customer inquiries from a Fortune 500 company, and assists with service issues; account maintenance; product, policy and pricing information; new customer orientation; and new phone and subscription plan sales via inbound phone inquiries and emails. Job Offer...
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and ...
We have 55 openings to fill! Target Start date is the first week of January 2015. · Responsible for responding to client inquiries regarding accounts, products and procedures. · Completes service transactions according to defined procedures using specialized PC based software (e.g., transfers funds, places stop payments on checks, performs balance inquiries, sets up new accounts, closes accounts...
Company Confidential Mahwah, NJ, 07430
Customer Service Representative - Inbound Calls Avas Flowers – Mahwah, NJ Our Customer Service Representatives answer incoming calls from customers in a call center environment. The job consists of answering questions, upselling and taking the customer's order through our POS system. There is no cold calling involved. You will not do any outbound sales calls. You can earn bonus money based on yo...
THATCHER COMPANY OF NEW YORK – Think Safety, Act Safely Thatcher Company is a diversified chemical manufacturer, re-packager and distributor. The company was founded in 1967 and has grown to be a major chemical supplier and distributor in the United States. Today, Thatcher Company employs more than 300 people, with headquarters located on 30 acres in the industrial area of Salt Lake City, Utah. ...
Showroom Receptionist (Full-Time) L. & J. G. Stickley, Inc. (Stickley) is a leader in the furniture manufacturing and retail industries, with brands that are respected and cherished worldwide. With over 110 years in furniture manufacturing, and more than 80 years as a furniture retailer, Stickley (www.stickley.com) is the proud employer of nearly 1,500 talented individuals. We have three manufac...
U. S. Computers, a Stamford based IT Consulting Company, currently has two openings for L2/L3 Help Desk/Client Support! The ideal candidates will have at least 3 years plus of relevant work experienceL2/L3 HD support. Furthermore should have a background in Desktop and Windows System Administration/Support along with broad tech knowledge, and heavy customer service experience. A+ and Microsoft cer...
GENCO is currently seeking a Production Coordinator- 2nd Shift Teammate for our facility located in Lockbourne, OH. · Manage all replenishments needed for orders · Monitor all work processed in all departments to ensure orders get shipped meeting SLA · Monitor Dell’s computer system to verify all orders are in RLog and RP to ensure they get replenned, picked and shipped · Recognize and fix any...
GENCO is currently seeking a Vendor Relations Representative Teammate for our facility located in Lockbourne, OH. General Qualifications, Duties and Responsibilities · Professionalism in all written and oral communication · Deals directly with customer and vendors · Ensure all returns and applicable information are processed accurately and timely · Investigate and resolve vendor discrepancies...
Sample Room Clerk Weekly paychecks • Health Care • Other Great Benefits Company located in Largo is looking for a Sample Room Clerk. Hours: 10am - 7pm Mon-Fri Pay Rate: $10 hr + depending on experience Job Description: Must have good computer skills and Customer Service experience. Responsible for ordering all printed sample room stock. This requires computer skills, attention to detail an...
Customer Account Executive-Sales Job Summary: Responsible for promoting and selling Comcast products and services that are both current and emerging. The Customer Account Executive (CAE) will approach sales as a way of helping our customers receive the best value for their money. CAE's must be service-oriented individuals, able to communicate effectively and display a professional and positi...
ACCOUNT REPRESENTATIVES/COLLECTIONS Do you like to help people? Do you enjoy a fast-paced work environment? Are you goal oriented and self-motivated? Sterling Jewelers is looking for select individuals to join our Credit Team who: Possess strong communication skills and the ability to negotiate effectively Enjoy assisting customers who are experiencing financial challenges Have great verbal...
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. Headquartered in Chattanooga Tennessee, Unum has significant U.S. operations in Portland, Maine, Worcester, Massachusetts and Glendale, California with 35 field ...
EMD Millipore has an opening for a Technical Service Specialist at our Billerica, MA facility on Middlesex Turnpike Process Solution Technical Service Specialists play a key role at EMD Millipore, providing technical support to our customers and Millipore field sales personnel through our 800-MILLIPORE toll-free line, email or website. Our team provides advice regarding the proper use and perform...
Suburban Suburban Propane Partners, L.P. is a publicly-traded master limited partnership listed on the New York Stock Exchange, and is headquartered in Whippany, New Jersey. Suburban serves the energy needs of its residential, commercial, industrial and agricultural customers in 41 states. At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy bu...

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