Customer Service Jobs

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 174273
Don't miss out on a great career opportunity! Are you a motivated and experienced customer service representative in search of a long-term career with an employee-focused company? Randstad is currently seeking skilled Customer Service Representatives for a company in West Knoxville. The "Trade Customer Support Specialist" will be responsible for assisting businesses with various needs regarding a...
Manpower is currently hiring a Customer Support Representative for one of our clients in Salt Lake City, UT! This position provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may includ...
ENTRY LEVEL Customer Service and Sales positions NYSL Promotions www.nyslpromotions.com NYSL Promotions is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We speciali...
Customer Service Representative – Immediate Opening! Temp to Hire position Please email your resume to Lou Carlton – ***** Requirements: · Strong Customer Service experience · Experience working in a professional environment · Professional communication skills; both written and verbal · Excellent computer skills using Microsoft Office Suite · Very detail oriented and well ...
TempForce, a premiere and locally-owned staffing service in the Twin Cities, is seeking customer service professionals for an exciting temporary to hire opportunity in the northwestern suburbs. This is a team-oriented, measured call center environment with a well-known and successful financial organization. Pay $11-$13/hr depending on qualifications. Excellent bonus incentives and comprehensive be...
TempForce, a premiere staffing service, is seeking Call Center Representatives for a well-known luxury car dealership in the northeastern suburbs. Full-time temporary to hire opportunity. Schedule to be Mon-Thurs 11:30-8:00, Fridays 9:30-6:00, rotating Saturdays 9:30-6:00, usually 2 on, 1 off per month. This is a great opportunity to join a successful and prestigious organization! Benefits availab...
TempForce, a premiere and locally-owned staffing service, is seeking mortgage loan call center representatives for a well- known financial organization in downtown St. Paul. These are long term, indefinite length assignments with the possibility of being temporary to hire. ASAP start. Well-qualified candidates will have prior customer-facing mortgage call center experience or a combination of expe...
TempForce, a premiere staffing service in the Twin Cities, is seeking several Outbound Call Center Representatives for an organization in the western suburbs that leverages over 20 years of experience growing revenue for leading business-to-business customers. The environment is fun and business casual, with fun team incentives such as pizza parties. The Outbound Call Center Representative’s job e...
. TAD PGS, INC. is currently seeking an Inside Product Specialist for one of our clients in Oklahoma City, OK. Position Overview: Sell our client’s products and services (via telephone, web or e-mail) to the customer responding primarily through an outbound call center environment. Job Duties/Responsibilities: Responsible for selling a defined set of products and services. Provides technical...
We are looking to fill a high volume Call Center Representative position! Job duties include: Determining requirements by working with customers. Answering inquiries via telephone or email by researching, locating, providing information, and forwarding requests. Resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalat...
Work Location: Birmingham, AL; Oakton, VA or Atlanta, GA As part of the sales team, this position provides technical sales support for AT&T Government Solutions customers to assure successful customer integration and implementation of Wireline, Wireless and IT Products/Services. Collaborates and contributes to unit sales plan through a diverse scope of pre-sales and/or post-sales technical consul...
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Do you like helping people get the most out of the technology they love? Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? Then youll love being a member of our customer service community. Our call center representatives are the front line of our company, offering solutions, identifying opportunities and serving mill...
This position is located on the Advanced Support Technical Chat team. Customer Support Specialists on this team correspond with multiple customers simultaneously via live chat. Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by off...
Internet ⁄ BDC Sales Coordinator Hennessy has been the most respected name in the Georgia automotive business for 48 years! JOB DESCRIPTION: Internet Sales ⁄ BDC Sales Coordinators are needed to help us maintain and increase our unprecedented growth. These individuals will spend the work day on the telephone and computer. The ideal candidate will be a people-person, energetic and professional. T...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Advanced Technical Support: Bilingual Customer Support Specialist Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Can you handle customer service in both English and Spanish without missing a beat? Our award winning Bilingual Customer Support Specialists help our customers by offering solutions, ...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Responsible for the overall development, direction, growth, and management of a strategic client relationship with DISA. Develops/cultivates senior level relationships with existing and new clients ultimately leading to a more robust relationship with consequential revenue and profit growth. Responsible for account strategy, profit and loss, plan execution, program management, lifecycle management...
Job ID: 10643 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...

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