Customer Service Jobs - Page 10

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 181 to 200 of 14037
About Us Full service automotive repair. Responsibilities • Estimate costs • Give technician repair descriptions • Greet customers • Listen to requests • Schedule appointments • Work with customers to determine vehicle problems Skills • Customer-oriented • Excellent communication skills • Works well with others Position Type Full-Time Benefits Paid sick days, Aflac...
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Purpose Assist Sales Representatives, Customer Service Representatives and other employees by providing customer quotations that r...
This candidate will be a part of a team that processes and administers changes to an external customers network setting regarding a variety of voice and video technologies. Their typical will involve pulling tickets from Remedy ticketing system and distributing to the correct technical team to oversee the requested changes. They will also provide reporting for metrics on changes being made, ticket...
This is a full time highly paid position where you will be given real responsibility to make an impact on our small business. Candidate shall have basic consumer electronics understanding and working experiences. Candidate must be self-motivated, successful past support experience will be a plus. Candidate will also receive commission and bonus if meet or exceed company expectations. General Purpo...
Research Analyst needed for a large, stable company in the North Dallas/Coppell area. Entry level position for professional candidates!!! Making outbound phone calls requesting documents pertaining to policies and data entry of insurance information Proficient with Excel spreadsheets and understanding of reports Must have excellent communication skills Comfortable being on the phones and be able t...
Residential Security Installation & Repair Technician Locations Included: Greensboro, Winston-Salem NC and surroundings. The Residential Security Installation & Repair Technician is responsible for the tasks associated with the design, installation, upgrade and repair of home security systems. Security Technicians will use communication, technical knowledge, problem solving and sales skills to del...
Residential Security Installation & Repair Technician Locations Included: Hartford, New Haven CT The Residential Security Installation & Repair Technician is responsible for the tasks associated with the design, installation, upgrade and repair of home security systems. Security Technicians will use communication, technical knowledge, problem solving and sales skills to deliver the highest level o...
Company Confidential South Burlington, VT, 05403
GUARDSMARK, LLC Relationship Manager The Relationship Manager works directly under the direction of the Manager in Charge and is dedicated to multiple client sites. The relationship will also be the point of contact for lead generation of sales prospects inside of the state of Vermont. Qualifications: Must possess a four year baccalaureate degree from an accredited college or university. Have an i...
TEMP TO HIRE POSITION Industrial Oils Unlimited is a family oriented company established in 1970. We are strong, stable and growing. We offer health/dental/vision/life insurance, 401K and a generous paid time off program. The ideal candidate will have 1 to 2 years experience as an administrative assistant; have demonstrated ability to think strategically; be extremely detail oriented and very orga...
An Account Coordinator will spend the majority of his/her time providingself-directed sales support to Account Executives and as needed,be the backup client contact on all levels of information in-take and production when AE is unavailable. He/she will exercise discretion in making decisions concerning the process of securing and handling all matters related to the Account Executive’s sales initia...
Sales Inside Sales/Customer Service Scott Industrial Systems Inc. a leading distributor of hydraulic & pneumatic components and systems is currently seeking a career minded individual to join our Dayton Ohio Inside Sales/Customer Service team. The successful candidate will be a technically oriented self-starter, capable of working in a team environment to provide professional assistance to new and...
TempForce, a premiere Twin Cities staffing service is seeking a Call Center Customer Service Representative for one of our dynamic process-driven Chanhassen companies that promotes from within. This company is a leading global manufacturer and works internationally with hubs in Singapore, UK, Australia and Canada. We are seeking a positive and motivated person to work with this team of “go-getters...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace two years in a row in Colorado Springs. Customer Service Call Center Representative As a Customer Service Call Center Representative, you may...
Job Description Join our collaborative team of dedicated individuals-and love what you do. Why Progressive? We're an organization that celebrates and rewards hard work each and every day, with a goal of being a company people can trust. Voted a Top Workplace two years in a row in Colorado Springs. Customer Service Call Center Representative As a Customer Service Call Center Representative, you may...
Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation. As a member of the Sears Holdings Social Media team this person will be responsible for but not limited to: Flawless execution of the community management experience across all key social media platforms i...
Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation. The Social Media team plans social media marketing campaigns, creates content, activates the plans and analyzes results. Within this team, the Editorial and Community team is responsible for protecting bra...
Provides assistance to care coordination and support functions to adhere to PHP’s model of care, and CMS’s and NYSDOH’s contractual managed care agreements. Responsible to support Care Coordination activities and functions and to assist Care Coordinators in the coordination and implementation of various supports/services in members’ person centered service plans (Life Plans). REQUIREMENTS FOR ALL...
Position Summary: The Support Analyst-CRM acts as a Mortgage Industry and CRM technical support expert for Ellie Mae products, services, and for supporting platform technologies targeted to our vendors and partners. The Support Analyst-CRM Agent delivers complete resolutions, in a timely manner, and consistently, to address Industry related and technical questions and concerns with the product. Pr...
Position Summary: The Technical Support Manager works to create a Technical Support team that has a competitive advantage, through improving operational efficiency, empowering agents with training and information to meet customer’s needs that will result in consistently high customer satisfaction and customer retention for Ellie Mae. Leadership skills Lead, coach, foster teamwork; motivate; mainta...
Help Desk Technician Location: This position will be based out of our Carrollton, TX branch. Position Summary : This is an entry level Help Desk Technician position which will handle requests for technical assistance on a variety of issues. This position will operate in a Help Desk environment with the following responsibilities; manage requests that come in over the phone, electronically or in pe...
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