Customer Service Jobs - Page 10

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 181 to 200 of 14982
COMPANY: Sunset Memorial Gardens & Funeral Home – Odessa Come join our family at Sunset Memorial! Sunset Memorial is one of the best known funeral and cemetery providers in West Texas. We serve local families by helping them arrange, plan and deal with the details of final arrangements and pre-arrangements. As the leading provider of these valuable and needed services, our company offers career op...
Customer service rep for online jewelry company. Speak to customers on the phone, and type responses to customer questions on live-chat. You must be well spoken, be able to write responses to customers in proper grammatical English, and have experience dealing with retail customers. Hours are 9am to 5pm, 4 days a week, Monday through Thursday, with extended hours during holiday seasons. You must a...
MetLife, a leading provider of insurance and other financial services to individual and institutional customers, is seeking a Supervisor II in Irvine, CA! Beyond meaningful and challenging work, MetLife provides a variety of flexible work arrangements, as well as a tuition reimbursement program, competitive benefits, and retirement and pension plans. MetLife’s responsiveness to the needs of both c...
A Seasonal Career with flexible hours and pay for a job well done is possible. Call Center Inbound Agents Jobs - Milwaukee, WI This is a role that will allow you to use your customer service skills working for one of the nation' largest apparel and home furnishing retailers. As an inbound customer service center agent, you will make a difference every day by providing exceptional service and suppo...
Company Confidential Richmond, VA, 23223
B & R REBAR (A Rebar Fabricator) located in Richmond VA. Applicant MUST HAVE experience in concrete industry, metal Fabrication or class A General Contracting. Experience with computer data entry, Microsoft Excel, project co-ordination, working with customer, and excellent communication skills. Competitive salary and benefit package, including 401K, medical, dental, Short Term Disability and paid...
POSITION SUMMARY: The Merchant Trainer is the primary contact for new and existing merchants (small and medium sized businesses). The primary focus of this position is to coach and educate merchants how to use their Point-of-Sale (POS) Systems. RESPONSIBILITIES: • Train merchants on use of their POS Systems • Communicate technical concepts in layman’s terms •Provide frontline customer service, inc...
We are seeking a Computer Service Manager (called the "Knowledge Manager") to directly manage the associates and activities of the store's service and tech support departments. Requirements: MAJOR RESPONSIBILITIES: Directly supervise the service and tech support functions to ensure compliance to company standards. Maintain fiscal and operational controls including planning and managing departmenta...
The Wasserstrom Company is the leading Food Service Distributor in the nation. Established in 1902, we are a family owned company with our headquarters in Columbus, Ohio. At this time, we have openings for both Full-Time AND Part-Time Inside Sales Representatives in our National Smallwares Division Inbound Call Center. Hours of operation for this area are Monday through Friday, 8AM to 7PM (schedul...
Be a part of a team where your skills, combined with corporate commitment, and valued employee contribution, will allow you to succeed! ABC Financial Services, Inc. is a stable, successful company experiencing phenomenal growth. We offer competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, AD&D, STD, LTD, life insurance, and 401(k). At ABC Financial Services, we are...
Looking for an opportunity to advance your career with paid on-the-job training? This is an excellent opportunity for you to travel the US, Canada, and Puerto Rico while growing a new set of knowledge and skills to prepare you for outstanding career advancement. The primary focus and responsibility of this position is to perform onsite software installation, configuration, training, and business i...
Technical Support / Customer Service Department Manager Manufacturing company looking for an experienced Technical Support Department Manager with a history of successfully establishing and managing Technical Support Teams. Expectations Manage current technical support team. Provide guidance, strategic thinking, and a hands-on problem solving approach for day to day operational issues. Work in a T...
INTERNATIONAL CUSTOMER SERVICES SPECIALIST The International Customer Service Specialist will interact and communicate with international customers and assist those customer will order fulfillment and problem resolution. Responsibilities: · Answering incoming customer communication and process customer orders through the computer system · Provide basic product information to customers, as well as...
AS9120 / ISO9001 Northern Composites, Inc.is a leading supplier of structural composite materials, adhesives, tooling and consumable products. Established in 1965, the Company has grown by anticipating market trends and delivering quality products on time. Northern is seeking to add to its technical sales team. For further company information please visit www.northerncomposites.com. Job Title– Tec...
Date: December, 2013 Job Description JOB TITLE: AssistantProfessional Liability Broker Exempt (Y/N): NSalary Level: Division: Approved By:Date: SUMMARY: Provide support to internal production brokers, our agency customers and insurance carriers with the placement of business. Individual must be very efficient with computers while performing quality work. This is an entry level position with the po...
We are a large and stable Farmers Insurance Agency looking to add you to our successful team. This is a great opportunity for someone looking to grow professionally in a great work environment with exceptional colleagues. (Great boss too!) Desired candidate MUST have P&C license and strong previous insurance experience. This position involves telephone contact to sell policies and service existing...
Micro Center is one of the nation?s leading computer and electronics retailers, offering over 35,000 products in large, well-furnished regional stores. We provide the industry's most compelling and customer-oriented shopping environment, with twelve dedicated product and service departments and the most knowledgeable staff in the business. An industry pioneer when we started in 1979 in Columbus, O...
WE ARE NEEDING 10 PRODUCT SALES SPECIALIST DUE TO EXPANSION, WE SELL OVER 400 UNITS A MONTH HIGH INCOME POTENTIAL! WE HAVE THE TRAFFIC, THE INVENTORY AND THE PAY PLAN!! PRODUCT SALES SPECIALISTS Honda Mall of Georgia PRESIDENT'S AWARD WINNER! We currently have positions available for Product Sales Specialists at Honda Mall of Georgia. Due to our growth we are expanding our sales department and hav...
NCO, an EGS Company, is a leading global provider of business process outsourcing (BPO) services, including accounts receivable management, revenue cycle management, and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, SMS, voice automation, back-office, social media, and self-help portals. NCO provides services through...
We are looking for a strong individual with at least one year experience to handle inbound calls for customer issues, delivery and service calls in a fast paced environment. We are looking for a person with an ownership attitude with the following characteristics: • Clear Communication Skills • Data Entry and Computer Knowledge • Time Management • Problem Solving We Offer: • Paid Training • Hourly...
Customer Service Representative - LED Lighting ILight Technologies, Inc. is a pioneer and leader in innovative LED illumination solutions that transforms, excite, and energize corporate identities and architectural environments worldwide. LEDs are the fastest growing segment of the lighting industry today. iLight is a growing and dynamic company with an opening for a Customer Service Representativ...
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