Customer Service Jobs - Page 10

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 181 to 200 of 166855
Customer Service Management Trainee Up to $23 per hour, based on experience Uline – Shipping Supply Specialists Uline is a leading North American distributor of shipping, packaging and industrial supplies. Founded in 1980, the family-owned business has experienced continuous growth over the years. Today, we employ over 3,700 bright, career-minded individuals across the U.S., Mexico and Canada. ...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
If interested, please submit your resume by pressing the APPLY NOW button or call Christina England at 210.824.0246! For more information please visit our website: www.aleuroinc.com If interested, please submit your resume by pressing the APPLY NOW button or call Christina England at 210.824.0246! For more information please visit our website: www.aleuroinc.com Aleuro is currently hiring entry...
SMS is a leading business development firm serving small to medium sized business throughout North America. Everyday we help companies achieve their goals by analysis and implementation of winning business strategies. We are seeking energetic individuals with good phone presentation skills to join our team as a Business Coordinator. The Business Coordinator is the initial contact with a prospecti...
1 YEAR ASSIGNMENT: Position Description: Service Desk Agent provides technical support to clients over the phone. Including hardware & software support of PC’s, password resets, and in-depth trouble shooting, supporting multiple products and mobile devices. Candidate skills REQUIRED, or verifiable education REQUIRED: · Minimum of 1 year Inbound Call Center or customer service experience trouble...
JOB SUMMARY: Responsible for answering members’ questions regarding Credit Union services and performing a variety of account transactions and maintenance functions via telephone and/or correspondence. PRIMARY RESPONSIBILITIES: Answer calls independently, following Credit Union policies, procedures, guidelines and government regulations at all times. Explain Credit Union services and products...
Customer Service Agent Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison-shop...
Exceptional insurance claims handling is one of the key ways that GEICO stands out from our competition! Our professional Claims Representatives are the first point of contact for customers involved in accidents and deliver on GEICO’s promise “to be there" when they need us most. Accidents and natural disasters are traumatic experiences, and it takes a special person to empathize and provide outs...
Job Description: One of Santa Barbara?s premiere organizations is interviewing now for several talented customer service representatives. You will provide courteous, friendly and efficient customer service when processing orders and answering questions; from internal customers, inbound calls as well as inside sales calls. Qualifications: ? Proficient in Microsoft Office Applications ? Excelle...
Service Coordinator/ Help Desk- Tier I Agent At Coinmach Service Corp (CSC) we’re hiring! CSC is a national, leading provider of performance-driven equipment and industry-leading service solutions to the commercial and multifamily industries. CSC has one simple goal – to create customers for life. We know that the key to achieving our goal is our people. Our employees are dedicated to providing ...
Department: 60490 - ASHM - OKC Warehouse Schedule: Variable Shift: Hourly Part Time Hours: 28.00 Requisition #: 29076 Job Details: Position is located in OKlahoma City, OK Must be 21 years of age. Job Summary: Uses sales, service and educational skills to ensure safe delivery, setup and use of equipment, and to maintain the quality provider image for Saint Francis Health System. Education...
My1HR is currently seeking to grow our call center staff. We are looking for ambitious applicants who have experience in the technical support and customer service industry. Cash handling experience is a plus! This position covers a multitude of duties and is very fast-paced. You will provide remote application and technical support to end-users of the cloud-based proprietary software, including ...
We are seeking an experienced Training Manager for our Oklahoma City, OK area Call Center. Ideal candidate will be charged with deciding the training needs of the Call Center Operations, along with the development and administration of training programs in a dynamic fast-paced and goal oriented environment. Must have experience in the following areas of training: New Hire Training, Skills and or T...
Love NYC in the Holiday Season?? Looking for extra cash to get gifts?? Well Lorelei can help... I am in need of extra help with a retail client of ours.. Answer phones Contact customers for orders etc Process gift cards Resolve Customer Service issues Product Knowledge Sales background would be great $14!!! This is a great opportunity to grab extra cash for the season. You MUST be flexible...
Position performs a wide range of clerical and administrative assistance functions. Responsible for maintenance of records, data retrieval/compilation, financial reporting (budget/variance/cost tracking), month-end close, and ensuring that all transactions are in compliance with Sarbanes-Oxley. May perform some limited accounts payable activities. May perform some limited accounts payable activiti...
Company Confidential New York City, NY, 10001
Customer Service Coordinator (Consumer Goods) A contemporary home furnishings design and manufacturing company is seeking to fulfill a position for Customer Service Coordinator The primary purpose of this position is to handle the Customer Service calls related to customer questions, issues and possible returns of product. The Employee reports directly to the Vice President of Operations. Candid...
TELEPHONE SALES AGENTS IMMEDIATE OPENINGS! LAST CHANCE TO EARN EXTRA HOLIDAY CASH as an Inbound Telephone Sales Agent!! $8.51/hourly base rate PLUS A GREAT Incentive Program SEASONAL OPPORTUNITIES AVAILABLE Flexible Shifts to Fit Your Needs   Apply in Person at: 220 Hickory St. (3rd Street entrance) Warren, PA (814) 728-8080 Online at Monster.com Or email us at: ***** ...
Are You Living Your Dream? Joining Liberty National Life Insurance Company’s sales team could open the door to an outstanding income and a whole new lifestyle. We continue to grow and have an immediate need to fill several positions in your area. We are looking for both entry-level and senior-level applicants, as well as those with business-to-business sales experience. Incentives & Recognition ...
Company Information Cole-Parmer is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world. Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research. Job Description Job Title:Customer Returns Specialist Rep...
TELEPHONE SALES AGENTS IMMEDIATE OPENINGS! LAST CHANCE TO EARN EXTRA HOLIDAY CASH as an Inbound Telephone Sales Agent!! $8.51/hourly base rate PLUS A GREAT Incentive Program SEASONAL OPPORTUNITIES AVAILABLE Flexible Shifts to Fit Your Needs Apply in Person at: 3939 West Ridge Rd. Suite D-1 (814) 836-5572 Online at Monster.com Or email us at: ***** Background Check an...

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