Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 166481
This position is located in our OK, Oklahoma City facility Job Description Job Responsibilities A Customer Service Representative (CSR) on the FAA Administrative Voice Enterprise Services (FAVES) contract is expected to provide knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries. A CSR is familiar with all resources that support FAVE...
*** CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE *** We are currently looking for Customer Service/Technical Support Representatives for our call center, located in Downtown Fort Worth. The current shift we are hiring for is 11:30 am to 8:00 pm Monday through Friday. Training will last 6 weeks; the hours are from 8:30 am to 5:00 pm Monday through Friday. Eventually a weekend shift will be ma...
Position Purpose: In this position, you will work in a fast pace, professional, and customer service oriented call center environment. You will provide inbound and outbound customer service support for some of the largest automotive finance companies and lenders in the United States, assisting customers with inquiries regarding automotive loans and leases. You will also have opportunities to lear...
Take your career to the next level with The Hartford! The Hartford is looking for energetic, dynamic professionals who are excited about providing exceptional Customer Service. Candidates with previous customer service, call center/contact center, retail, claims, banking or agency experience preferred. Details * Comprehensive paid training program starts on day one of employment and prepares yo...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion an...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
ASA’s Success Boston program recruits and serves BPS as they transition from high school to college to ensure they persist and graduate. The Education Advisor works closely with ASA school-based staff and high school guidance in the recruitment process. The Education Advisor provides intensive coaching throughout the summer and academic year, primarily on the campuses of Bunker Hill Community Coll...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...
Inbound Retail Sales and Service Representative Department: Call Center Position Type: Full Time, Non-Exempt Hours/Shift: Mid and 2nd Shift available. You must be able to work either Saturday or Sunday each week. · Are you a professional who delivers superior customer satisfaction? · Do you enjoy making a difference to customers by resolving their questions and/or concerns? · Do you want a f...
We are seeking a IT Network & Controls Specialist in Tulsa, OK The primary work is to provide resident continuing service for a Pulp and Paper Customer located in Valliant. Oklahoma. Responsibilities: • Perform Preventative, Corrective and Emergency maintenance on customer’s QCS and DCS equipment • Primary service responsibility for assigned resident account • Independently troubleshoot and s...
J.B. Hunt has class A truck driver and class B truck driving work all over the map, and we're not just talking over-the-road. We have the best driving jobs including: Straight truck and class B driving jobs within Dedicated Contract Services (DCS) Local truck driving job opportunities within our DCS and Intermodal operations Regional truck driving positions offered within DCS, Intermodal and T...

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