Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 14425
Provides day to day account interaction and order processing services for the customer. Manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions. Acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible. Software knowledge is required. Canidate should h...
Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of i...
Background: For over 50 years, our firm has partnered with financial service professionals to implement wealth transfer and wealth protection strategies employing life insurance, long term care insurance and annuity products. Title: Internal Marketing Support Reports to: Supervisor Location: St. Louis, MO Purpose of Position: This person is responsible for supporting the company’s various marketin...
Calendar / Client Services Coordinator Veritext is currently seeking a Full Time Calendar/Client Services Coordinator to work in our San Diego, CA office location. We seek: Minimum two years hands-on experience Experience in court reporting, legal field or insurance business preferred Strong computer skills including Excel and MS Outlook Must be detail-oriented with ability to work well under pres...
Teller Supervisor BankRI, part of Brookline Bancorp is looking for an experienced, high energy professional to join the team at our GFF/Warwick Ave Branch. The Teller Supervisor is responsible for: Staff Development: · Supervise, organize cross-train and evaluate tellers to increase their productivity and effectiveness. · Assist tellers with product knowledge and referral techniques. · Maintain a...
Job Description: Direct Experience with Student Loan Consolidation and Forgiveness options Must enjoy client interaction and helping people Strong PC Skills Attention to Detail Ability to manage CRM tasks to ensure completed by due dates Strong follow up skills Opportunity to grow into a supervisory role for those qualified Helping clients navigate Student Loan process and answer questions as they...
We are a award winning fast growing company in the automotive aftermarket accessories specializing in lighting. Our company looking for full time data entry representative. Work in a fun and friendly work environment with a supportive team. We will help train the right candidates and help them achieve their personal goals. Travel may be required occasionally but not often. Job Responsibilities • P...
At ALE we pride ourselves on being a leader in the temporary housing industry. We are a rapidly growing company that works around the clock to provide temporary housing solutions for homeowners displaced from their residence due to catastrophic events. If you are looking for a career that allows you opportunity for growth, allows you to help people, and provides an excellent benefits package, look...
APPLY TODAY START TOMORROW - Entry Level Sales & Customer Service Apply Today, Start Tomorrow! Immediate Openings! Entry Level Sales / Marketing / Customer Service We are one of the premier marketing and advertising firms in the area. We specialize in gaining a fast, measurable advantage for our clients. We recently signed new major client in a wide variety of industries. In addition to creating a...
TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you … ·Technically oriented & Computer Savvy ·Outgoing & Considerate ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Technical Support Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE...
O'Reilly Auto Parts has 57 straight years of continuous growth and over 60,000 team members at more than 4,200 stores and 25 distribution centers in 42 states. We are determined to be the industry leader in the auto parts industry and believe that our team members are the most important asset in our business. ATTEND OUR JOB FAIR BEGINNING AT 9 AM ON SEPTEMBER 10, 2014 AT THE FOLLOWING LOCATION: 66...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happ...
WORK FORCE Analyst Job Title Work Force Analyst Shift Schedule Monday – Friday & occasional Saturdays Reports to Customer Service Manager BEL USA / Discount Mugs is one of the largest factory suppliers of promotional items. We custom imprint on a variety of promotional products. We are headquartered in Medley, Florida and have been in business since 1995. BEL USA is actively looking for a Work For...
Chat Agent: This is a customer facing position providing support to Client Customers over the internet. Agents will apply defined practices, procedures and company policies to triage, troubleshoot and resolve problems exercising good judgment, strong written skills as well as deep customer empathy. • Provide high quality customer interactions in a chat/written environment that that focus on creati...
This is a seasonal customer facing position providing customer service, technical support and tax related research and support to the customers. * Land line Phone IS Required for this Position * Tax Support: Assisting customers by managing high level calls for customers working on their tax return with product/software inquiries as well as tax and tax software questions and calculations. · Applica...
TeleTech is now hiring. Join our team of upbeat, friendly Technical Support Associates. If this describes you … ·Technically oriented & Computer Savvy ·Outgoing & Considerate ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Technical Support Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE...
Entry Level Position… Customer Service Assistant Tucker Castleberry Printing, Marketing, Mailing, Distribution and Fulfillment Company. Person needs to be detailed oriented, a self starter, extremely organized, be able to handle a project from start to finish and have type A personality. Opportunity for promotion: Yes • To Customer Service Representative working with 2 or 3 sales reps directly. (s...
TeleTech is now hiring. Join our team of upbeat, friendly Customer Service Associates. If this describes you … ·Customer-service oriented ·Outgoing & Kind ·Passionate & Motivated … then, APPLY TODAY! Being a TeleTech Customer Service Associate can be an exciting, fast-paced career where you can go as far as your ambitions will take you. TeleTech is looking for people who LOVE making customers happ...
JOB DESCRIPTION Watson is seeking a dynamic individual for an Order Fulfillment position. This is a pivotal role, responsible for providing support and assistance to our inside sales force with finalizing project specifications. Responsibilities include the following, but other duties may be assigned: • Assist reps, dealers, consultants, designers, and architects in final specifications of project...
Chat Agent: This is a customer facing position providing support to Client Customers over the internet. Agents will apply defined practices, procedures and company policies to triage, troubleshoot and resolve problems exercising good judgment, strong written skills as well as deep customer empathy. • Provide high quality customer interactions in a chat/written environment that that focus on creati...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.40.47-223
eTrustLogo