Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 14012
Bilingual Spanish/English Call Center Reps Morales Group is a proud partner of a well-known and leading Indianapolis company looking to hire individuals with SERVING ATTITUDES and great customer service. Their vision is to fulfill the promise of Trust to their customers and communities with unparalleled excellence and integrity. Location: Downtown Indianapolis, IN Pay Range: $30,000 Annual Income....
Looking for a great opportunity in the customer service field? There are job openings with JCPenney in Wauwatosa, WI! Job Description: Provides basic CustomerFIRST service via the telephone and other media sources. Interact with customers via telephone and assist customers with the primary objective of taking sales orders or suggesting additional products and/or services. Wow customers by providin...
Description Manpower is currently recruiting for a client in South Jordan, UT. We are looking for a Business Travel Counselor who would be responsible for coordinating the company's travel needs. Schedules hotel and flight accommodations and procures necessary documentation such as passports, visas, or other clearances. Ensures that travel needs are met within the constraints of the company t...
Iserv, West Michigan’s largest independently owned telecommunications company is seeking a Customer Service Technician. The Customer Service Technician is an experienced IT generalist working in a service provider capacity in support of a variety of clients. The ideal candidate will be willing to dig into new challenges, excel in problem solving, enjoy working independently, detail oriented and ha...
JOB POSTING Dispatcher/Customer Service Representative Titan Virginia Ready-Mix - NOVA Titan Mid-Atlantic has an immediate opening for a Dispatcher/Customer Service Representative in its Northern Virginia region. This is a salaried non-exempt position reporting to the Dispatch Supervisor. The primary responsibility of this position is to facilitate the highest level of customer satisfaction includ...
Rochester Gauges, Inc., established in 1950 enjoys an enviable reputation as an industry leader in the manufacturing of high quality electro/mechanical liquid level sensors for its OEM customers. We are searching for an energetic, driven, self-directed candidate to support our Manufacturing Customer Service deparment. Job Purpose: Interacts with Customers performing a combination of skills includi...
Join a rapidly expanding, world class company as an Account Manager. Shields Facilities Maintenance is a management company working with multi-location retailers, providing interior and exterior services such as Landscaping, Snow & Ice Management and Parking Lot Maintenance throughout North America. Our entrepreneurial culture provides an exciting atmosphere and offers a competitive salary and ben...
Do you know what consumers buy? What consumers watch? Nielsen Knows! Nielsen is the world’s leading marketing and media information company. We’re passionate about measuring and analyzing how people interact with digital and traditional media, and in-store environments-locally and globally. Businesses worldwide use our services to better manage their brands, launch and grow product portfolios, and...
Current NeedPosition DescriptionResponsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains recor...
Public Area Attendant Weekend availability is a must. Must have valid NYS drivers license. We offer competitive wages, exc. benefits & Discounts at Marriott Hotels Worldwide! Stop in and fill out an application 1 Residence Inn Dr. Latham, NY 12110 Off Route 7, Latham - near the Airport...
Frontline Source Group - temporary staffing and direct hire firm – is looking for a Service Coordinator for our Farmers Branch, TX client on a temporary/contract to possible hire basis. General Job Functions: Service coordinators facilitate the dispatch and completion of the client service requests in a timely manner, per client’s requirements and expected due date. Coordinators resolve problems t...
Sr. Account Executive - For fast growing Employee Benefit Firm This is a wonderful opportunity to get involved with a fast growing employee benefits firm that embraces technology and is forward thinking. The role of full-time Sr. Account Executive at CBG Benefits, Inc. provides the opportunity for an experienced account manager to enter into an dynamic role with the ability to immediately impact t...
Alaska Airlines is growing and we are currently adding Customer Service Agents to join our team! Want to join a company nationally recognized for outstanding customer service? Interested in flight privileges? Know of someone who might? We are hiring Customer Service Agents in San Francisco! Please visit the link below and then click the "career opportunities" tab at the top of the page to apply on...
Account Operations Coordinator Job Label:ASMK-AOC Position Summary This position requires thorough knowledge of the brokerage and retirement plan industry with an in-depth understanding of organizational policies & procedures. Responsibilities: Processing existing account requests, which include investment change of service requests, model changes, account maintenance items, cost basis, contributi...
Job Description: Well known company is looking to hire a Data Entry Clerk to work in a very fast pace health care environment Bilingual Spanish is a plus! RESPONSIBILITIES: Entering data into the system. Updating lists, records, statistics or other data into a computer. Processing incoming mail: Opening and date stamping the mail. Tracking claims receipts. Photocopying, mailing, preparing document...
HVAC Service Coordinator - Bay Area Russell Sigler Inc. (RSI) is the largest wholesale distributor of HVAC parts, supplies, and equipment in the Northwest Region. The organization has offices in California, Arizona, Nevada, Idaho, New Mexico, and Texas. We proudly offer the top of the line equipment, supplies, and control solutions for residential and commercial installations and we are committed...
Company Confidential West Palm Beach, FL, 33406
Our growing company is seeking a Front Desk Medical Records person for our busy West Palm Beach location to work 30 hours per week, Monday through Friday. The ideal candidate will have experience in Healthcare in an office setting and be comfortable with fast paced, busy phones. The Front Desk is the main artery for our business answering multiple lines from clients and caregivers and directing th...
This position is responsible for supporting the proper application and inquiries as they relate to a technical nature on all Leviton product categories. This position works closely with internal and external customers on a technical level. Job Requirements: Responds to all technical inquiries on Leviton product lines via internet, telephone and fax Communicates problems and needs of the customer /...
Job Summary The eSupport Business Analyst will be a senior contributor to the design of Websense’s next generation Customer Support Portal, Community Forum, Knowledge Management systems and Technical Library initiatives. This role will leverage your experience in analytical problem solving, Project Management, Salesforce, documentation management, SEO, Web technology, Community Forums, and drive f...
Residential Security Installation & Repair Technician Locations Included: Providence, RI/New Bedford, MA The Residential Security Installation & Repair Technician is responsible for the tasks associated with the design, installation, upgrade and repair of home security systems. Security Technicians will use communication, technical knowledge, problem solving and sales skills to deliver the highest...
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