Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 14569
Code: 14035 Posted On: Thursday, 17th July 2014 Location: Aeroflex, Wichita Division Av-Comm Business Unit Phone: (316) 522-4981 Toll Free: 1-800-835-2352 10200 West York Street, Wichita, KS 67215-8935 Duration: Travel: Job Description: Click here for more information. Preferred Skills:...
Code: 11010 Posted On: Monday, 9th June 2014 Location: Aeroflex, Wichita Division Av-Comm Business Unit Phone: (316) 522-4981 Toll Free: 1-800-835-2352 10200 West York Street, Wichita, KS 67215-8935 Duration: Travel: Job Description: Click here for more information. Preferred Skills:...
Code: 14017 Posted On: Friday, 11th April 2014 Location: Aeroflex, Wichita Division Av-Comm Business Unit Phone: (316) 522-4981 Toll Free: 1-800-835-2352 10200 West York Street, Wichita, KS 67215-8935 Duration: Travel: Job Description: Click here for more information. Preferred Skills:...
Code: 14003 Posted On: Friday, 4th April 2014 Location: Aeroflex, Wichita Division Av-Comm Business Unit Phone: (316) 522-4981 Toll Free: 1-800-835-2352 10200 West York Street, Wichita, KS 67215-8935 Duration: Travel: Job Description: Click here for more information. Preferred Skills:...
Code: 14036 Posted On: Thursday, 17th July 2014 Location: Aeroflex, Wichita Division Av-Comm Business Unit Phone: (316) 522-4981 Toll Free: 1-800-835-2352 10200 West York Street, Wichita, KS 67215-8935 Duration: Travel: Job Description: Click here for more information. Preferred Skills:...
Duties: CSR Responsibilities (1)Answer Phones Responds to all phone calls in positive and friendly manner Route phone calls to appropriate departments Create orders for any incoming orders from customers Understands Customer Requirements to make sure we have all information needed to successful send the invoice to customer. (2) Creates all Sales Orders for delivery and routes delivery tickets to c...
This position is located in our AZ, Phoenix facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures and...
This position is located in our KY, Corbin facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Collectors Needed! We are Expanding and We Need You! Open interview Day! No Appointment Necessary! Monday, July 28 and Tuesday July 29, 2014 12:00 pm - 8:00 pm Related collection, telemarketing, sales experience a plus! Must possess a High School Diploma or GED Please apply online prior to attending open interview at www.windhampros.com Business Attire Required Located at 600 West Cummings Park Su...
QSI/NextGen Healthcare builds software that improves patient care and reduced healthcare costs. Now we’re bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com The Technical Support Engineer will be supporting high level of NextGen Hospital products including Clinical, Lab, and Interfaces. Job Description:...
BE THE VOICE OF AWESOME. More Than a Call Center The Front Line to Customer Happiness When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile. XFINITY'S Customer Service...
Committed to quality construction and repair, client, located in Richmond, California; seeking a Inventory Customer Service Clerk. ESSENTIAL ACCOUNTABILITIES: -Receive and process customer orders and invoices on a daily basis. -Check in daily Port Supply orders, stocks, and consumables. - Process purchase order receipts and transfers for inventory. -Go through will call area and check dates on pro...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices NE Properties Give up the Commute and Turn Your Customer Service Job into a Real Estate Career in Stonington Turn Toward Real Estate Next Time You See Brake Lights Everything in life seems to be moving faster and faster…except traffic. Give up the commute and turn your customer service experience...
Having Trouble Viewing This Job Posting? Here is a text only version: Carolina One Give up the Commute and Turn Your Customer Service Job into a Real Estate Career in Isle of Palms Turn Toward Real Estate Next Time You See Brake Lights Everything in life seems to be moving faster and faster…except traffic. Give up the commute and turn your customer service experience into a real estate career. Cus...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Homesale Realty Individuals with Customer Service Skills are Often Very Successful as Real Estate Agents. Is Becoming a Real Estate Agent Right For You? Are Your Customer Service Skills Being Underutilized? Many people find themselves in jobs where their education and skills are not being fully ut...
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, inclu...
Having Trouble Viewing This Job Posting? Here is a text only version: Champion Realty Give up the Commute and Turn Your Customer Service Job into a Real Estate Career in Bowie Turn Toward Real Estate Next Time You See Brake Lights Everything in life seems to be moving faster and faster…except traffic. Give up the commute and turn your customer service experience into a real estate career. Customer...
Having Trouble Viewing This Job Posting? Here is a text only version: Berkshire Hathaway HomeServices Koenig Rubloff Give up the Commute and Turn Your Customer Service Job into a Real Estate Career in Arlington Heights Turn Toward Real Estate Next Time You See Brake Lights Everything in life seems to be moving faster and faster…except traffic. Give up the commute and turn your customer service exp...
Moran & Associates Insurance Staffing has been placing Insurance Professionals for the past fifteen years. We pride our selves in finding you the strongest career opportunities available in today's job market. We are very discreet, professional and do most of the legwork for you so you do not have to jeopardize your current position. We currently represent a very reputable growing agency in the Da...
Company Confidential Jamaica, NY, 11415
We are now accepting applications for full-time Customer Relations Representatives! Come work with the LARGEST Green Energy Provider We Offer: - Extensive training - Opportunity for Rapid Career Advancement! - Outstanding compensation - Cash bonuses, paid company trips COMPENSATION: $ 17/hr avg + Bonuses We are looking for individuals with: - A Positive Attitude - Desire to succeed - Great work et...
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