Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 12088
Our Expanding Call Center is looking to fill 17 new positions right now Are you the kind of person who enjoyed getting up and talking in front of the class? We are looking for Men & Women who consider themselves to have positive pleasant personalities who can speak loud and clear and can control a conversation due to their possession of a powerful presentation spoken with conviction,strong verbal...
Customer Service / Sales Representative Customer Service / Sales Rep job purpose: Serves customers by providing product and service information; resolving product and service problems. Walk customers through their initial order on our clients web site. Customer Service / Sales Representative job duties : · Attracts potential customers by answering product and service questions; suggesting informat...
WILKINS RECREATIONAL VEHICLES Now accepting resumes for SERVICE ADVISOR To join our Wilkins RV Store In Bath, NY We are seeking to fill a full time Service Advisor position Excellent customer service skills are required in order to meet one of our primary goals Which are the highest standards of customer satisfaction in the industry. Requirements: A minimum of 2 years experience is preferred but n...
Leachman Buick GMC Cadillac has an immediate opening for a talented Call Center Manager! This is an excellent opportunity to join a reputable and growing organization that offers competitive pay, generous commission and benefits. We are The #1 GMC dealer in the state of Kentucky and the ONLY dealership recognized by the Chamber of Congress as one of The Best Places to Work. As a Manager, you will...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowi...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowi...
Stateline Chrysler Jeep Dodge Ram (Fort Mill, SC) now welcoming full time Customer Service/Business Development Representatives! As a Representative, you play a significant role in increasing sales opportunities and overall customer satisfaction rankings.This is an inside phone position, and you must be comfortable handling a multitude of phone calls each day. Successful candidates for this positi...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowi...
With almost 80 years in the uniform and textile garment rental industries, Prudential Overall Supply takes pride in knowing we are a leader in our industry. With over 1600 employees in 29 locations, and growing across the U.S. we strive to provide the best in customer service and quality products to our customers. Our career minded, growth oriented and customer driven employees take pride in knowi...
Brown & Wood strives to provide the best car-buying experience for every customer that steps foot on our lot and shows interest online. We have several immediate openings for talented Business Development/Customer Service Representatives to communicate with our client base by phone and set appointments for customers. Automotive experience is helpful, but not necessary. Training and ongoing support...
Findlay Hyundai-Subaru-Kia now welcoming a full-time Customer Service/Business Development Representative! As a representative you will handle in/outbound phone calls and appointment setting for sales customers. Ideal candidates will have heavy phone experience, enjoy a fast-paced work environment, have no outbound phone call reluctance and be highly motivated to achieve departmental goals. Automo...
Berglund Automotive strives to provide the best car-buying experience for every customer that steps foot on our lot and shows interest online. We have a brand new department opening and have several openings for talented Business Development/Customer Service Representatives to communicate with our client base by phone to set appointments for sales customers. Automotive experience is helpful, but n...
Thompson Buick GMC Cadillac now welcoming a full time Representative to set appointments for sales customers. As a Representative, you play a significant role in increasing sales opportunities and overall customer satisfaction rankings.This is an inside phone position, and you must be comfortable handling a multitude of phone calls each day. Successful candidates for this position should have rece...
CUSTOMER SERVICE POSITIONS- SALARIED We are looking to staff 2-3 more retail stores with 5-6 full time Customer Service Associates to keep up with the expansion! We are a Promotional Marketing firm that handles Advertising, Customer Service and Sales for one of the most prestigious Satellite companies in the nation. We work with Fortune 100 companies to help promote our brands. Our company has bee...
We are one of the top marketing firms in Schaumburg (not a door 2 door or b2b company) that works with some of the top retailers in the country. All of our positions are in Office or Retail. We offer full paid training for all of our positions. We are currently hiring for 2 full time retail sales associates. Our Requirements: * Positive Attitude * Student Mentality * Team Player * Hard Worker * Wa...
ENTRY LEVEL CUSTOMER SERVICE AND ENTRY LEVEL MARKETING POSITIONS OPEN ARE YOU READY TO GET STARTED WITH THE NEXT BIG WINNING TEAM? Business For Us Marketing is expanding at a tremendous rate! We are currently hiring for entry level and experienced customer service and marketing representatives that we can bring on to our already prestigious firm. Our company is looking for SPORTS-MINDED individual...
Walker Marketing & Consultants is a growing company in the Columbus area. We are currently looking for quality candidates who have a strong Customer Service background and are looking to become the foundation of our firm. We have 7 offices and will be opening our 8th office next month! WM&C was hired in an immediate demand to meet the current market needs for our commercial accounts. Our client ac...
Large Worldwide Logistics Freight company is looking to add experienced Customer Service representatives to their second and third overnight shift. Handle all inbound and outbound calls, follow up on shipping, Data entry and scheduling of freight. Prior customer service experience is necessary. Logistics experience is a plus. This is a temp to perm position. Please forward a copy of your resume to...
Brown & Wood strives to provide the best car-buying experience for every customer that steps foot on our lot and shows interest online. We have several immediate openings for talented Business Development/Customer Service Representatives to communicate with our client base by phone and set appointments for customers. Automotive experience is helpful, but not necessary. Training and ongoing support...
Customer Service Associate *No Sales - Telemarketing - Collection* As a Customer Service Representative you will play an integral role in trouble shooting technical issues, reconciling billing inquiries, and facilitating the resolution of general support questions with the highest degree of courtesy and professionalism. The ideal candidate will be detailed-oriented, have the ability to work in a f...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Competency based interviews, typical questions for customer services / sales jobs?
I have an interview coming up and its a competency based interview, What typical questions for customer services / sales roles should I expect and how should I answer them?? Any help appreciate...
Are there any legitimate customer service jobs?
A friend of mine would like to work from home in a customer service job. Are there any jobs out there that are legitimate? Thanks.

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