Customer Service Jobs - Page 2

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 21 to 40 of 169042
Job Description: Customer Resolution Specialist - The Customer Resolution Specialist - is responsible for the measurement and improvement of the sales quality of our ICLs. Primary responsibilities include the documentation, research, and resolution of client escalations within service level. Additional responsibilities include mediation between clients, sales offices and Company, the analysis of...
General Description TThe employee would be expexted to perform with the four core professional roles of communicator/listener, information provider and problem solver to assist clients with any outstanding concerns or questions related to their account. Job Responsibilities - Interprets, translates, explains, and provides applicable, accurate, and appropriate information with respect to service...
Customer Service Manager We are seeking a motivated and experienced customer service supervisor who is enthusiastic, hardworking and capable of overseeing a staff of seven. Our company strives to provide the best customer service possible. We are looking for a like-minded, self-motivated, and confident individual with a passion for excellent customer service. Applicants with an up-beat, friendly,...
Job Description: Growing San Diego firm (Mira Mesa area) has an immediate need for a great Customer Service/Inside Sales Representative. In this role, you will take inbound calls from customers and suggest products they may also want to purchase, provide pricing, track orders, and participate in nationwide trade shows. Requires a four-year college degree and at least three solid years of inside c...
Customer Care Specialist Cowley’s, A family-owned business with its headquarters located in Neptune, NJ, is the leader in the Pest Management Service Industry throughout the Central Jersey Coastal communities. Cowley’s is currently recruiting only high energy, results-focused professionals who have a passion for people and customer excellence to join our Team in the Customer Care Specialist role ...
Second Shift: Monday - Friday 12:30 p.m. - 9:00 p.m. Position Summary The Account Manager serves as the face of Creative Lodging Solutions and is the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manger is responsible for identifying opport...
Last chance to get in on our ground floor hiring at Allstate for 2014!! The Allstate Service Information Center (ASIC) is now hiring top performing Customer Service Representatives to join our new facility in Draper, UT! If you missed out on an earlier opportunity, don't worry, you still have time to apply. We are conducting interviews now for our November start. If you want a career opportunity ...
Company Confidential Knoxville, TN, 37920
Job Description StaffingSolutions is currently recruiting for Customer Service Representatives for a South Knoxville Call Center. This position involves receiving inbound calls to answer customer inquiries relating to credit card information. Looking for individuals with 1-2 years of recent customer service experience and good technical skills. Call Center experience not required but a plus. Mus...
Summary: Supports Savers vision by providing leadership on assigned projects in partnership with supply chain management. The candidate will have a successful track record developing strong relationships and successfully managing complex projects. Essential Job Functions: · Oversees project scope, definition and planning through delivery of assigned projects · Oversees delivery, documentation ...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Bilingual (Spanish/English) Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Bilingual Headway Field Interview...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Headway Field Interviewer for RTI, you will make personal vis...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Rabobank, N.A. has an exciting opportunity for a Commercial Deposit Support in our Santa Maria Operations Center! The Commercial Deposit Support performs transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Responsible for operational support of a wide range of commercial de...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.50.56-223
eTrustLogo