Customer Service Jobs - Page 3

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 41 to 60 of 174070
As America’s Un-carrier, T-Mobile US, Inc. (NYSE: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship...
: General Purpose: (Temporary role - 3 months duration) • Ensure the customer experience is at world class level. • Provide solutions to end users with technical inquiries. • Assume an advocacy role within online communities. • Improve customer satisfaction scores. Position Summary, Responsibilities and Expectations: • Provide end-user technical support via phone, email, chat, forums, socia...
Hours: 2pm-10:30 PM M-F SUMMARY Reports to DataSite Project Management Supervisors. Primary focus is to assist Project Managers to successfully operate a large volume of DataSite Projects through the administration of directed tasks. Responsible for developing effective and positive relationships with clients. Provides superior service, as well as technical and tactical expertise in client dr...
Murphy-Hoffman Company (MHC) is North America’s largest Kenworth truck dealership and leasing group. As MHC continues to grow, we have an opening for a Customer Support Specialist in our Leasing division at our Kansas City, MO location. The role of the Customer Support Specialist handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and s...
Customer Service openings for a Call Center in New Albany, Ohio. Majority of calls taken will be Inbound, with some Outbound as well. Along with verbal interaction these roles will also include email correspondence too. Qualified candidates will be able to multitask and juggle a variety of scenarios each day. We are looking for associates interested in a long-term commitment with the possibility...
SUMMARY Primary person responsible for maintaining the customer contact tracking software and responding to a high volume of emails received via spe.org. Respond to inquiries providing technical support by analyzing, researching, testing and resolving problems in a timely manner while balancing customer satisfaction, quality and service. Must work well in a team environment, be customer-focused, ...
DEALER CHANNEL REPRESENTATIVE Conshohocken, PA SAFARI Montage seeks Dealer Channel Rep. to assist with national coordination/expansion strategies/ evaluate dealers/support sales teams. Reqs: M.S. Bus./Info. Comm. Sci. or sim + 3 yrs exp w/ project management/sales admin (or a B.S + 5 yrs) Reqs: 2 yrs exp w/ sales of educational products for K-12 incl. sales admin/quality assurance/us ability te...
Customer Service Representative • Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. • Duties may include processing complaints, filing supply requests for customers and centers, and tracking customer package requests. Additional Job Details: • Must pass type test with 30 wpm net. • Must complete Windows navigation asse...
Do you enjoy helping people? Are you good with computers and/or troubleshooting? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Daleville that supports the leader of the technology industry (just off I-69-short commute from Muncie, Anderson,...
Service Delivery Coordinator Zipline, LLC is currently seeking an experienced Service Delivery Coordinator to join our team. Job Description: The Service Delivery Coordinator (contractor) is responsible for ensuring exceptional customer satisfaction by scheduling the necessary resources, labor, and materials to complete the assigned jobs on a daily basis. This position works in conjunction with...
PURPOSE AND ROLE: The customer service representative will be responsible for keeping the Company’s business systems updated with current customer information and order processing. This role will interact with Sales, Plant Personnel, Accounting/Credit, Pricing, and Transportation. JOB DUTIES AND RESPONSIBILITIES: ·Facilitate communications between customers, sales, off site locations, and trans...
Manpower is currently recruiting for a client in Sunnyvale, CA. We are looking for a customer service representative to provide professional solutions to client end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for field employees, executives and channel regarding customer satisfa...
SUMMARY: Responsible for handling First Notice of Loss inquiries and claims reporting by customers. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet the business needs. ·Ensures delivery of excellent customer service through fast and accurate processing of notices, communication, and coordinating with other departments to resolve claims ·First po...
Hiring Manager: Scherer · Recruiter: Cindi Dolana · Office Location: King of Prussia, PA Position Purpose: Provide communications, technical support, and applications support for DataSafe clients, as well as problem solving and identifying software defects for clients. Essential Job Responsibilities: 1. Under limited supervision, defines and/or resolves moderate to complex customer problems ...
Manpower is currently hiring a Customer Support Representative II for one of our clients in Overland Park, KS! This is peak assignment for UPS small package. Representatives will be responsible for assisting customers with tracking of packages in transit during peak season. Customer service skills a plus. Training Hours: 9:00am-5:30pm for 10 days. After training the candidate MUST be flexible to ...
Career Showcase is a Job Fair Company that specializes in Accounting,Banking, Customer Service,Human Resources, Marketing,Retail, Sales and Many Others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to rec...
We are looking for a full-time Customer Service Representative for a Commercial and Personal Lines Agency in Scranton Pennsylvania. Please contact us will your qualifications. Pennsylvania P&C License is desirable....
If you are looking for a satisfying career with unlimited opportunities and a tradition of honesty and transparency, then we would like to talk to you. We offer a professional environment and ongoing training and growth with performance-based advancement. This is a place where your future success is truly a result of your own efforts and achievements. At Motorwerks BMW/ MINI we cultivate a winnin...
Job ID: 10543 Position Description: In a consumer-driven healthcare environment where patient satisfaction is essential we help healthcare providers not only stay on top but also go beyond what their patients expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients as seamlessly as possible. Essential Duties and...
Taking incoming calls and converting to appointments for sales team. Looking for prior sales experience. Working hours: Monday to Friday 9 to 5:00 Must have strong phone skills and able to sound convincing. Must be able to document in system. Great opportunity to work in pleasant professional company with accessibilty to retail and restaurants. Randstad is a world leader in matching great pe...

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