Customer Service Jobs - Page 3

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 41 to 60 of 12243
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
DO YOU HAVE A COMPETITIVE EDGE? DO YOU LOVE THE THRILL OF A CHALLENGE? Marketing, Sales and Customer Service Representatives needed for New Positions! REPRESENT SOME OF THE LARGEST CLIENTS IN THE ENTERTAINMENT INDUSTRY!!! Candidates will be trained in: ENTRY LEVEL MANAGEMENT PROMOTIONAL SALES CUSTOMER SERVICE EVENT MARKETING REQUIREMENTS: • CUSTOMER SERVICE / PEOPLE SKILLS • POSITIVE ATTITUDE • CA...
Position Description: Hiring seasonal,work-at-home agents to work with Teleflora during Mother's Day. At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 70 years. All of our floral arrangements are professionally arranged by a local florist using only the freshest flowers available, and each gift is personally delivered in a vase - in most cas...
Position Description: Seasonal help needed for the 2014 Mother's Day season. The purpose of these positions is to act as the front line contact by answering all Consumer calls. Each interaction with our consumers should be used to reinforce Teleflora’s commitment to superior Customer Service. Job Responsibilities: Accept orders by phone and enter them into the computer system. Accept general reque...
Position Description: Seasonal help needed for the 2014 Mother's Day season. The purpose of these positions is to act as the front line contact by answering all Consumer calls. Each interaction with our consumers should be used to reinforce Teleflora’s commitment to superior Customer Service. Job Responsibilities: Accept orders by phone and enter them into the computer system. Accept general reque...
An Agent Marketing with Hilton Grand Vacations is responsible for distributing Hilton Club information and providing tour information for guests and visitors in an effort to book a preview or sell a promotional vacation package. What will I be doing? As an Agent Marketing, you would be responsible for distributing Hilton Club information and providing tour information for guests and visitors in an...
Supervise all aspects of the Customer Care and Concierge Department including coaching, training, and monitoring call answer % of Customer Care Representatives to increase efficiency and ensure outstanding customer service for all of our customers. * Concierge Representatives with day-to-day activities and provide them with guidance and motivation. Train, track daily production & attendance, coach...
In the role of Supervisor Customer Care, you will be responsible for the day-to-day supervision of the Hilton Honors Customer Care team and maximize team member performance through coaching and counseling to ensure exceptional service to our Hilton HHonors members. What will it be like to work for this Hilton Worldwide Brand? Hilton Worldwide is the leading global hospitality company, spanning the...
As a Reservation Sales Specialist you will use your strong technical skills, excellent communication, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone. all while working from the comfort of your own home! In addition you will: Introduce our customers to products and services available through our partner companies...
Concero Resources is currently seeking multiple Part-Time Customer Service Professionals for our client in New Albany, OH. This is a Temp-to-Hire opportunity to join a stable, rapidly growing, and extremely well respected organization that is a leader in their field! The successful candidates will possess strong computer skills, outstanding verbal communication skills, and a true passion for deliv...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
Company Confidential Sturbridge, MA, 01566
Sturbridge insurance agency seeks a qualified candidate to join our team. In this full or part-time position, you will meet with customers, complete applications, quote premiums, recommend coverage, process changes and other duties. Personal lines experience preferred, as well as excellent oral and written communication and interpersonal skills. A positive attitude, solid computer skills, ability...
Provide immediate support and be the single point of contact for IT issues. Through the help desk number this candidate will be responsible for answering calls and emails, an average of 40 trouble tickets a day. They will troubleshoot and diagnose IT issues across multi-platform environments, perform hardware configuration, etc. 1+ years help desk experience Ability to handle high call volume (ave...
Position Description: SUMMARY The Relationship Manager will be dedicated to a specific number of small to mid-size customer portfolios. This position will play an active role in overseeing that the highest levels of client satisfaction are being delivered by Cardtronics while consistently driving revenue for the company. They will need to work through and with others internal and external to the c...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating account in...
CUSTOMER SERVICE REPRESENTATIVE TO START ASAP $10.50-$12.00 an hour + Bonuses Select Staffing has a GREAT opportunity to work for a worldwide company as an Inbound Customer Service Representative. If you are looking for a great environment with awesome coworkers this is the place for you. From BONUSES and PRIZES to potluck and the occasional cake and ice cream, this amazing company loves their emp...
Align Credit Union is growing and is currently looking to fill a position for a: Full Time Head Teller Position In our Danvers Office 110 Newbury Street Danvers, MA 01923 Position Summary: To supervise and coordinate the functions and activities of all employees on the Teller Line. Perform a variety of duties to provide superior Member Service to the membership by keeping an accurate record of all...
www.fireincatlanta.com Fire, Inc. is a BBB Accredited Business: [CLICK HERE] Fire, Inc. is looking for entry level professionals to fill a current open position with our firm. Our Signature Style of Play Fire, Inc. is Dunwoody's leading provider for sales and marketing services. Our clients are all industry-leading companies. Since 2005, these companies have continuously entrusted their people to...
TEM, INC has expanded and has quickly become of the fastest growing and most successful Marketing firms in the Grand Rapids Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. TEM, INC WANTS TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAREER OPPORTUNITIES Our firm is currently looking for several entry level and experienced...
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Answers for Customer Service Jobs

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Jobs with no customer service?
Hi everyone, I'm a 20 yr old guy who lives in Palm Springs, California and I wanted you to give me ideas of jobs that DO NOT require customer service (and where can I apply) Thank you
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Does good customer service make you a customer? What makes you return to a certain store or business?

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
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