Customer Service Jobs - Page 3

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 41 to 60 of 173839
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with cu...
Candidate(s) for this position will be responsible for providing help desk and network monitoring and management support for multiple custom networks/service applications in a 24X7 operations facility. Tasks include fault monitoring and management, troubleshooting, network and application management, configuration control, trouble ticket generation and management, and reports development and gener...
SelectOne Search is the Right Choice for your career search SelectOne Search is seeking an enthusiastic Help Desk Specialist for our client in Buffalo. This is a great direct hire opportunity to join an established and fast growing information technology firm that offers a full range of services. Candidates will be expected to provide timely and accurate support for clients via phone, email and r...
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our award winning Customer Support Specialists help our customers by offering solutions, identifying opportunities and serving millions of customers - one at a time. What does it take to help our customers with their advanced technical inquiries? A ...
Duties: - Deal directly with customers either by telephone or electronically - Respond promptly to customer requests - Set up new customer accounts - Provide pricing information to potential clients - Organize and document workflow processes - Keep records of client interactions - Follow up on client interactions - Prepare and distribute month end reports for several customers - Communica...
Leader in the staffing industry is currently seeking individuals to immediately fill the following full time, entry level positions in the Milwaukee area. 1st Shift Staffing Assistant/Dispatcher 2nd Shift Staffing Assistant/Dispatcher Job Summary: Position is vital in assuring timely and accurate filling of customer job orders. Responsibilities: -Determines and schedule orders for customers ...
The position will coordinate the auction process with the mortgage servicing companies, REO outsourcing vendors, mortgage insurance carriers, investors, title companies and valuation vendors to ensure applicable approvals have been received for liquidation. The position provides administrative support and will coordinate the consistency of data between the client and Company’s systems. Perform dut...
City: Fremont State: California Postal/Zip Code: 94538 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Oldcastle BuildingEnvelope is currently seeking a highly motiva...
City: Yakima State: Washington Postal/Zip Code: 98902 Central Pre-Mix Concrete Co., a member of the Oldcastle Materials Northwest Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality r...
City: Summerville State: Pennsylvania Postal/Zip Code: 15864 Glen-Gery Brick is a division of Oldcastle Architectural (APG). Oldcastle APG is the leading North American manufacturer of concrete masonry, lawn, garden and paving products and a regional leader in clay brick. The group also produces packaged cement mixes, lightweight aggregates, bagged decorative stone and lime. With over 200 opera...
City: Hauppauge State: New York Postal/Zip Code: 11788 Oldcastle BuildingEnvelope, a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass. Estimator – Commercial/Architectural Doors Oldcastle BuildingE...
Are you looking to start a sales career in a rewarding position that offers career advancement? Afni is now hiring entry-level sales positions. As a Customer Sales Representative, you will use your customer service and sales abilities to help customers find and purchase products and services. In this inside sales role, you will be part of Afni’s call center team making a difference every day. You ...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Afni, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love bei...
Are you experienced in sales, marketing and/or high-volume recruiting and networking? Are you innovative and able to build strong relationships? Afni is looking for someone experienced in talent acquisition recruitment to develop and execute highly effective, result-driven strategies to recruit and select qualified and diverse candidates to meet business needs in a high-volume recruiting call cen...
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
Job Description POSITION OBJECTIVE The CRM Specialist works as a member of the Marketing team to provide business and functional support in the areas of Sales, Service, and Marketing. Primary responsibilities will include assisting in application setup, configuration, customization and database administration. The incumbent will also be involved in assisting with CRM enhancements. The incumbent ...
Reporting to the Manager of Technical Services, this position is responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This p...
PURPOSE This position is responsible for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. ESSENTIAL FUNCATIONS • Act and work in a manner that is consistent with company’s core values. • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operati...
True North A/R , a National Accounts Receivable Management firm, specializing in healthcare receivables, is in need of highly motivated, detailed oriented and results driven individuals to join our Sacramento team as debt collectors. True North/AR operates as a subsidiary of EOS CCA, one of the largest accounts receivable management companies in the US, with clients in Western US and Hawaii. Res...

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