Customer Service Jobs - Page 3

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 41 to 60 of 188450
CUSTOMER SERVICE POSITIONS OPEN-HIRING ENTRY LEVEL AND EXPERIENCED REPS NEW OFFICES OPEN Rise Media Group has expanded and has quickly become of the fastest growing and most successful advertising firms in the Southwestern Florida Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. WE WANT TO DEVELOP THESE ENTRY LEVEL POS...
Immediate Hire: No Experience Needed We Will Train! We are now hiring for a self-motivated, energetic individual to fill our marketing and public relations positions! We are one of the leading full service promotional marketing firms in the New Jersey area and we specialize in promotional marketing for a variety of clients through targeted consumer driven campaigns. **We need a candidate with a...
At DialAmerica, It’s Simple; We Love Our People We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. We are committed to delivering a work experience that is rewarding and fun. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Job Responsibilities: Answer cus...
Operations Supervisor Responsible for the tactical operations, service delivery, staff development and oversight, training and implementation of standard operating procedures including best practices. This position is situated in our Dallas office; this may not be virtual. Job Duties Maintain working environment conducive to teamwork: · Create an environment that provides daily learning experi...
*IMMEDIATE HIRE* - Entry Level Customer Service & Marketing ARE YOU LOOKING FOR AN EXCITING CAREER WITH UNLIMITED GROWTH POTENTIAL? We are one of the LEADING marketing firms providing exceptional service to large corporations in the El Paso area. We recently opened up a NEW OFFICE and are looking to fill positions in multiple departments. These positions are ENTRY LEVEL to begin with RAPID advan...
This position is located in our VA, Chantilly facility Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. 1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Assists with the installation, configuration, and upgrade of computer hardware and softwar...
ENTRY LEVEL Customer Service and Sales positions NYSL Promotions www.nyslpromotions.com NYSL Promotions is currently hiring entry level individuals with a customer service & sales background for the Account Manager position. We have found that candidates working in retail, restaurant, hospitality, or customer service positions are very easy to train for our Account Manager position. We speciali...
This position is located in our OK, Oklahoma City facility Job Description Job Responsibilities A Customer Service Representative (CSR) on the FAA Administrative Voice Enterprise Services (FAVES) contract is expected to provide knowledgeable, courteous, and professional assistance to initial, escalated and other priority telephone inquiries. A CSR is familiar with all resources that support FAVE...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
This position is located in our UT, Sandy facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures a...
Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on p...
Customer Service - Expanding Marketing & Advertising Firm Marketing, Sales and Customer Service Representatives needed for New Positions! ENTRY LEVEL Full Time, Part Time & SUMMER JOBS! REPRESENT SOME OF THE LARGEST CLIENTS IN THE TELECOMMUNICATIONS INDUSTRY! Sun State Solutions Sun State Solutions is planning to expand into 2 additional locations this year! We work with clients from leading...
Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our program provides hands-on training in: sales, operations, customer service, finance & accounti...
This position is located in our KY, London facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Medicare information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well define...
This position is located in our IA, West Des Moines facility ****** This position is located in West Des Moines, IA - Telecommuting is NOT available. ****** This position is responsible for providing phone based support to end users in the medical community. The position requires the ability to listen, analyze, document, resolve and or escalate issues while providing excellent customer service s...
This position is located in our KY, Corbin facility GENERAL SUMMARY: (Scope, Summary and Impact of Job) The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well def...
Description DISH's 11 U.S.-based Customer Service Centers provide 24/7, award-winning service to millions of customers throughout the nation. Customer Service Representatives act as excellent information resources for billing, programming and troubleshooting questions, while Sales agents focus on selling DISH services and building new accounts. Requirements A successful Customer Service Represe...
Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick is the...
About Ameriprise Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community...
Focused on people, not just our bottom line. Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office - and a difference in your community. So if you're tal...

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