Customer Service Jobs - Page 3

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 41 to 60 of 167537
Do you enjoy the internet and being online? Afni is now hiring Sales Chat Representatives. In this role, you will use your internet navigation and sales skills to help guide customers through the client’s website to research information, and recommend products and services. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner while ...
Hello Job Seeker, We are currently helping our client (5th largest bank in the US) to find qualified candidates for their Bankcard Account team. You will be an Account Coordinator Assistant. Day to Day: • Updating Account Coordinator names on TSYS (MNA screen) and in Siebel • Adding Account Coordinator names to TSYS (MNA screen) • Assisting Account Coordinators with adding dedicated PA client...
About Catalina Catalina’s personalized digital media drives lift and loyalty for the world’s leading CPG retailers and brands. Catalina personalizes the consumer’s path to purchase through mobile, online and in-store networks powered by the largest shopper history database in the world. Catalina is based in St. Petersburg, FL, with operations in the United States, Europe and Japan. Job Summary ...
Modis Greensboro is hiring! We are looking for a product support specialist for a fulltime role in the High Point area. This person will be responsible for answering customers requests for proposals, providing customer support and quoting projects. Ideal candidates will be able to read a technical drawing and make recommendations based off them and be Microsoft Office savvy. Experience in engineer...
Are you someone looking for a stable career in web development? Do you have the foundation but lack the mentorship to truly excel as a professional? Now hiring for a Junior Web Developer in San Antonio with a fantastic company known for their collaborative teamwork-based culture! This is an exceptional opportunity to hone in on your skills in developing the content and functionality of a professio...
Everett MA, Floor 02 Qualified candidate will be the primary daily contact for all clients and investment managers trading derivative products. S/he will provide professional support through timely and accurate processing of derivative cash and trade instructions, and perform activities such as exchange-traded and OTC derivatives for futures, currency forwards (foreign exchange), options and swap...
Inside Sales Reps With NO Cold Calling! Universal Marketing Group LLC. (UMG) is an extremely fast growing company in Ann Arbor, MI that services many multi-million dollar national direct response campaigns. As a sales driven call center we offer our customers the highest levels of service and present our clients with enhanced profitability. Our staff is comprised of highly trained sales professio...
Our client in San Francisco is looking for 8 Pharmacy Techs for a 5-6 month contract, possibly contract to hire. If you are interested, please apply today!!! Our client is looking to move quickly. Pharmacy Services Operations Associate Provides efficient and accurate responses to external customers (physicians, office staff, pharmacy providers, members and brokers) and internal team members. Res...
Hello Job Seeker, We are currently helping our investment bank client find an Reconciliation Analyst for their team. This is a full time 6 month contract. 8am-5pm Mon-Fri. This is a great opportunity for those looking to make a change or even for recent graduates looking for corporate enterprise experience in the investment banking industry. Day to Day: The Reconciliation Service Group provides...
Modis Greensboro is hiring! We are looking for an E-Commerce Manager to join one of the Triads leading credit Unions. We are looking for motivational leaders that create innovative solutions and lead projects towards fulfilling our growth goals. This is a great opportunity for someone who has a can do attitude and wants to focus on providing the best possible solutions and services to members. Bey...
Company Confidential Columbus, OH, 43201
The Administrative Assistant is responsible for investigating and resolving activities related to service order maintenance. If you have data entry experience and a desire to work for a great company with room for advancement, this could be the job for you! Job Description: • Respond to incoming technician messages and phone calls maintaining acceptable response time. • Escalate situations that...
Autosoft, Inc. (www.autosoft-asi.com) is a Dealership Management System (DMS) software company serving the retail automotive industry for more than 26 years. Autosoft provides world-class support and an innovative product suite, resulting in maximum efficiency and profitability for any size dealership. Because of our extensive growth, Autosoft is currently looking for a Hardware Support Specialis...
GENERAL SUMMARY: The Service & Operations Manager oversees the daily operations of a customer service team that provides front line customer and technical support, and is responsible for improving the online service model each quarter via email, phone, and live chat. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise and manage a team of customer service professionals. Create customer service st...
Santa Photo Set Looking for Managers, Assistant Managers and Helpers. Must be customer oriented and enjoy working with children. Good attention to detail. No prior experience is required, but helpful. We train all employees. We offer flexible scheduling perfect for high school or college students, retirees, stay at home moms/dads/guardians,or anyone looking to make some extra holiday money. Du...
Description As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management , patient com...
CyberCoders Matching Great People with Great Companies Learn more about CyberCoders Apply Customer Success Manager San Jose, CA Unspecified Apply Apply Customer Success Manager San Jose, CA Unspecified Apply Job Details If you are a Customer Success Manager with experience, please read on! What You Will Be Doing -Provide customer guidance regarding eCommerce and product merchandisi...
We are building out our global support network for MOVE Guides in order to continue to wow employees as they relocate around the world. Do you enjoy stepping in to save the day? You are excited about delighting customers, solving problems and finding solutions. You are smart, resourceful and charismatic. You love the idea of being a link between our customers and our product team – helping shape ...
MARK JAMES Salon is seeking established hair stylist and nail technician interested in booth rent opportunities. If interested, call 217-521-2614....
Job Description Here’s what YOU can count on when you join KONICA MINOLTA! Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a ca...
About Ameriprise You're ambitious and confident, ready for a challenge and looking for the right opportunity. You want a career with a company that enables you to achieve your highest potential while rewarding you for your efforts. Ameriprise Auto & Home Insurance is a division of Ameriprise Financial, a FORTUNE 500 ® company, and one of the fastest growing insurance companies in the country. Thr...

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