Customer Service Jobs - Page 4

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 61 to 80 of 12491
Title: Bilingual Customer Service Job in Sharonville, OH. Summary: We have a job opening for a Bilingual Customer Service Professional in Sharonville, OH. This position will be responsible for answering consumer inquires, customer resolution and pricing. The Customer Service job duties and responsibilities include: • Answers incoming calls- customer service calls and requests • Identify and escala...
An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives...
Title: Customer Service Representative job in Tempe, AZ Summary: Brand new job opportunity for a Customer Service Representative in Tempe, AZ. The opening is supporting the company's customer base with inbound calls, assisting customers with information requests, data entry of customer information into company database, as well as email correspondence to follow up with resolutions. This position i...
We are working with a growing medical company that has multiple openings for Intake Specialist Jobs in Fort Worth, TX. If you have worked in the health care industry and have great customer service skills and high attention to detail then this could be the job for you! If you seek to become part of a company that promotes cross-training and has room for growth then please read on. The Intake Speci...
Ajilon Professional Staffing is currently recruiting for a contract Medical Billing Specialist job in Brecksville, OH. You must have at least one year of experience in hospital billing. You will be responsible for primary, secondary and tertiary claims, updating insurance information, verification of benefits, submitting late charge/credit claims. The hourly rate for this position is starting at $...
Ajilon Professional Staffing is hiring for a Customer Service Representative for a contract position in the Tacoma Area. The Customer Service Representative is responsible for providing timely and knowledgeable customer support via phone and email concerning: product operation, troubleshooting, specifications, warranty questions, parts/accessories identification and general product questions. Job...
Our client, a medium sized manufacturing company, has an opening for a temporary Customer Order Processing job near Fairfield, NJ! This individual must have great communication skills and an ability to provide exceptional customer service. This role entails coordinating orders with sales representatives, contacting distributors and maintaining inventory. The selected candidate should feel comforta...
Ajilon Professional Staffing is currently recruiting for a contract Medical Billing Specialist job in Brecksville, OH. You must have at least one year experience in this or a similar role and experience with Medicare and Medicaid regulations. You will be responsible for primary, secondary, tertiary claims, updating insurance information, verification of benefits, and submitting late charge and cre...
Account Manager job in Coral Springs, FL The Account Manager is the first point of contact to clients and is responsible for a variety off tasks including order processing, forecasting, pricing updates and project management. Duties: * Manage communication with large customers about operations, ordering and customer service. * Provide sales quotes * Communicate new pricing with clients * Generate...
Ajilon is now hiring for a customer service professional for a busy inbound call center located in downtown Tacoma. This person is the first line of customer care and will handle a variety of customer service calls including troubleshooting, resolution and research related tasks. This position is temp-hire and offers longevity, a cohesive, team-oriented environment and free covered parking. Qualif...
Insurance Verification Specialist Job in Chicago, IL We are looking to fill an Insurance VerificationSpecialist job in Chicago, IL. You must have at least two years of experience in this role and have knowledge verifying all payors insurance within the billing department process. This is an exciting opportunity that will allow you to update patient demographics and verify insurance benefits. This...
Ajilon Professional Staffing is currently recruiting for a Customer Service Representative job in Elyria, OH. The right candidate will have at least one year of experience in an inbound call center. This position will be responsible for providing superior support for internal and external customers relating to order processing, problem identification and resolution. The responsibilities of the Cus...
Medical Receptionist Job in Chicago, IL We are looking to fill a Medical Receptionist in Chicago, IL. You must have two years' medical receptionist experience and have knowledge of patient scheduling and insurance verification. This is an exciting opportunity that will allow you to work in a busy physician office handling patient registration and patient scheduling. This is a temp-to-hire opportun...
Patient Access Call Center Representative job in Chicago, IL We are looking to fill a Patient Access Call Center Representative job in Chicago, IL. You must have three years of experience in this role and have experience supporting a high volume centralized medical call center. This is an exciting opportunity that will allow you to schedule patient appointments, patient registration and insurance...
Medical Insurance Verification Job in Chicago, IL We are looking to fill a Medical Insurance Verification job in Chicago, IL. You must have at least two years of experience in this role and have knowledge verifying all payors insurance within the billing department process. This is an exciting opportunity that will allow you to update patient demographics and verifying insurance benefits. This is...
MEDICAL CASH APPLICATIONS / PAYMENT POSTER JOB CHICAGO, IL We are currently recruiting for a Medical Cash Applications Job in Chicago, IL Responsibilities and Duties: · Perform cash application activities in a timely and efficient manner including denial and status codes assignments · Accurately and efficiently enter remittance information provided from the insurance carriers · Knowledge of polici...
Our client is hiring for Call Center Customer Service Representatives to fill a job in Phoenix, AZ. You must have a minimum of 6 months previous experience in this role and have knowledge with heavy inbound call center environments. You will be responsible for taking high volume reservation calls from Medicare/Medicaid members to arrange for their medical transportation. The hourly rate for this p...
A Customer Service Specialist job is available in Albuquerque, NM. To qualify, you will have strong customer service skills and solid data entry skills. If you’re looking to expand your people-skills and data entry capabilities, then this is the perfect fit! The position is with a large, successful company in the Northeast Heights area that will offer competitive benefits and pay! Depending on exp...
I'm working with an amazing client to help them find their next Coding Education Coordinator. They are a leading industry firm that is dedicated to providing the communities of SE Wisconsin with the best possible health care. This is a wonderful opportunity to lead a group of health information professionals while collaborating with physicians and administration on the development of educational p...
E-commerce Customer Service Representative DIRECT HIRE HOURS: 7:30 AM - 4PM General Description: The Customer Support representative will provide best in class support via phone, email and chat to a key customer segment which is driving growth to the organization. Reporting into the Web Product Management organization, the successful candidate will use their exceptional customer service skills to...
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Answers for Customer Service Jobs

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Problem Solving for a Sky job for Customer Service?
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