Customer Service Jobs - Page 4

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 61 to 80 of 12549
Office Manager needed for small marketing office in Denver, CO. Duties include: Holding daily meetings Daily numbers reporting Light filing Interviewing/Holding training seminars Some field work Requirements to be considered: Pass a background check Pass a drug test must have a vehicle 1-2 years Management OR Sales experience a MUST College education will be considered in place of experience Attri...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Office Manager needed for small marketing office in Denver, CO. Duties include: Holding daily meetings Daily numbers reporting Light filing Interviewing/Holding training seminars Some field work Requirements to be considered: Pass a background check Pass a drug test must have a vehicle 1-2 years Management OR Sales experience a MUST College education will be considered in place of experience Attri...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Office Manager needed for small marketing office in Denver, CO. Duties include: Holding daily meetings Daily numbers reporting Light filing Interviewing/Holding training seminars Some field work Requirements to be considered: Pass a background check Pass a drug test must have a vehicle 1-2 years Management OR Sales experience a MUST College education will be considered in place of experience Attri...
Office Manager needed for small marketing office in Denver, CO. Duties include: Holding daily meetings Daily numbers reporting Light filing Interviewing/Holding training seminars Some field work Requirements to be considered: Pass a background check Pass a drug test must have a vehicle 1-2 years Management OR Sales experience a MUST College education will be considered in place of experience Attri...
This position will manage a diverse team of call enter representatives in a revenue driven capacity. Job Summary: Directly supervises and coordinates activities of workers providing telephone customer support services by performing the following duties. Responsibilities: Make necessary changes in staffing based on day of week, sales promotions, other anticipated events, and PBX data. Monitors prod...
Overview: Fraud Analysts are responsible for the review, investigation, and determination of action to be taken for all data in fraud queues as well as other assigned duties. The salary range for this position is $11.00 - $13.15 per hour. Key Accountabilities: - Receive incoming and make outgoing calls regarding internet orders, mail and phone orders, charge verification, and reviewing and updatin...
This position will manage a diverse team of call enter representatives in a revenue driven capacity. Job Summary: Directly supervises and coordinates activities of workers providing telephone customer support services by performing the following duties. Responsibilities: Make necessary changes in staffing based on day of week, sales promotions, other anticipated events, and PBX data. Monitors prod...
Company Confidential Magnolia, TX, 77354
This position will report to our manager of Environmental Services and will be responsible for handling: 1. Sending the customer all of our buyback forms and requesting all required information and ensuring all of the required information has been obtained 2. Scheduling freight with our freight department 3. Entering deal into our internal accounting system 4. Working with our production departmen...
Technical Support Representative HostGator.com is seeking talented and passionate individuals looking to pursue a career in Technical Support/Customer Service at one of the world's leading web hosting companies. With over 9 million hosted domains and counting, we are growing fast! We currently have openings on day, night, and graveyard shifts in both our Houston, Texas and Austin, Texas office loc...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Employment Solutions Staffing Inc. (ESSI) is currently seeking a Customer Service Rep in the Racine, WI area. This is a Temporary Assignment. Job Description: Research and respond to dealer inquiries regarding, but not limited to the following: Negotiation of the shipment of a unit down backorder from a Plant, Depot, or Supplier to the extent that the dealer is satisfied and it supports his custom...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Application Administrator Mclean Va position Overview This position is to support Identity and Access management system and provide administration support to the team. The role will require strong system administration experience along with knowledge of management and support of information security and system access infrastructure. The ideal candidate will exhibit strong ability to work in a team...
Application Administrator Mclean Va position Overview This position is to support Identity and Access management system and provide administration support to the team. The role will require strong system administration experience along with knowledge of management and support of information security and system access infrastructure. The ideal candidate will exhibit strong ability to work in a team...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Entry Level Marketing / Entry Level Advertising / Entry Level Management Are you an ATHLETE? Do you love all things SPORTS? Does the idea of COMPETITION drive you to work harder? We are looking for COMPETITIVE, SPORTS-MINDED Individuals for our our marketing and advertising firm. The right person will love the thrill of a challenge and be excited to dive into new projects and sales. We deliver and...
Sponsored results
Up to $47/hr Part-Time Job Openings. Free Schedule, No Scam. Start Now
wahm.com/jobs
Work At Home Jobs Make $87/HR, Jobs Seen On TV. Jobs Hiring Now
www.HomeJobs-Finder.info
Earn Money on Your Own Time; Become a Representative Today!
www.youravon.com
Looking for inspiring work? Innovation lives here.
connect.att.jobs

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Jobs with no customer service?
Hi everyone, I'm a 20 yr old guy who lives in Palm Springs, California and I wanted you to give me ideas of jobs that DO NOT require customer service (and where can I apply) Thank you
Looking for a customer service type of JOB?
I'm looking for a customer service type of job that I can work from home. PLEASE I DON'T WANT COMPANIES that I have to invest in, or sell something. But perhaps call centers that hire out. Thank Yo...

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.1.40.24-302
eTrustLogo