Customer Service Jobs - Page 4

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 61 to 80 of 171514
Job Description for Reporting and Analytics Manager Under the direction of the Program Manager, the Reporting and Analytics Lead will lead key elements of the data analytics strategy and oversee the implementation of new capabilities as part of the data analytics initiative. Provides daily oversight and strategy execution of information delivery, reporting, and analytic competency and activities....
Telemarketers / Appointment setters We are looking for well-spoken people to set appointments for a Nationally known company selling a health related product. We respond to our direct mail, television campaigns, internet responses and direct call inquires on an immediate basis. We have positions available for Full Time and Part Time 8:00 AM to 3:00 PM Full Time 6:30 PM to 10:00 PM Part Time ...
-Busy inbound call environment -Answer customers' inquiries and issues regarding account maintenance, discrepancies in billing, funding, service, etc. -Maintain existing client relationships by providing exemplary customer service, product knowledge, empathy and professionalism. -Coordinate necessary processing changes needed for customers such as bank changes, correcting records and adjusting ...
Job Description: Job Responsibilities: General order processing including material allocation and production scheduling Coordination between sales/customers and operations Selling price control and audit Shipment arrangement and tracking Invoice/Billing document posting, filing and mailing Sales order analysis and reports on business outlook and operation performance review Carrier/forward...
Company Confidential Galena Park, TX, 77547
We are a tradeshow exhibit house in Galena Park, TX seeking a senior level project manager to act as customer service liaison and manage the fast-pace timing of events related to production of tradeshow exhibits/booths. The position will manage other project manager(s) and shipping/logistics. Duties include but are not limited to: project oversight of medium to large tradeshow exhibits, oversight ...
Job Description: We are looking for Customer Service Representatives that want to become a member of a growing organization, who will offer new ideas & will work hard to make the company, and themselves, a success. The Customer Service Representative responsibilities may include a variety of different duties including the processing & entry of new business, updating & creating reports in Word & E...
Job Description: Customer Resolution Specialist - The Customer Resolution Specialist - is responsible for the measurement and improvement of the sales quality of our ICLs. Primary responsibilities include the documentation, research, and resolution of client escalations within service level. Additional responsibilities include mediation between clients, sales offices and Company, the analysis of...
Customer Service Manager We are seeking a motivated and experienced customer service supervisor who is enthusiastic, hardworking and capable of overseeing a staff of seven. Our company strives to provide the best customer service possible. We are looking for a like-minded, self-motivated, and confident individual with a passion for excellent customer service. Applicants with an up-beat, friendly,...
Job Description: Growing San Diego firm (Mira Mesa area) has an immediate need for a great Customer Service/Inside Sales Representative. In this role, you will take inbound calls from customers and suggest products they may also want to purchase, provide pricing, track orders, and participate in nationwide trade shows. Requires a four-year college degree and at least three solid years of inside c...
Customer Care Specialist Cowley’s, A family-owned business with its headquarters located in Neptune, NJ, is the leader in the Pest Management Service Industry throughout the Central Jersey Coastal communities. Cowley’s is currently recruiting only high energy, results-focused professionals who have a passion for people and customer excellence to join our Team in the Customer Care Specialist role ...
Second Shift: Monday - Friday 12:30 p.m. - 9:00 p.m. Position Summary The Account Manager serves as the face of Creative Lodging Solutions and is the primary point of contact for the client while providing excellent customer service, cross-selling our services, and providing technical assistance, as well as general relationship management. The Account Manger is responsible for identifying opport...
Last chance to get in on our ground floor hiring at Allstate for 2014!! The Allstate Service Information Center (ASIC) is now hiring top performing Customer Service Representatives to join our new facility in Draper, UT! If you missed out on an earlier opportunity, don't worry, you still have time to apply. We are conducting interviews now for our November start. If you want a career opportunity ...
Company Confidential Knoxville, TN, 37920
Job Description StaffingSolutions is currently recruiting for Customer Service Representatives for a South Knoxville Call Center. This position involves receiving inbound calls to answer customer inquiries relating to credit card information. Looking for individuals with 1-2 years of recent customer service experience and good technical skills. Call Center experience not required but a plus. Mus...
Summary: Supports Savers vision by providing leadership on assigned projects in partnership with supply chain management. The candidate will have a successful track record developing strong relationships and successfully managing complex projects. Essential Job Functions: · Oversees project scope, definition and planning through delivery of assigned projects · Oversees delivery, documentation ...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Bilingual (Spanish/English) Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Bilingual Headway Field Interview...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Headway Field Interviewer for RTI, you will make personal vis...

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