Customer Service Jobs - Page 5

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 81 to 100 of 13933
TempForce, a premiere staffing service, is seeking Call Center Representatives for a well-known luxury car dealership in the northeastern suburbs. Full-time temporary to hire opportunity. Schedule to be Mon-Thurs 11:30-8:00, Fridays 9:30-6:00, rotating Saturdays 9:30-6:00, usually 2 on, 1 off per month. This is a great opportunity to join a successful and prestigious organization! Benefits availab...
TempForce, a premiere staffing service in the Twin Cities, is seeking several outbound call center professionals for an organization in the western suburbs that leverages over 20 years of experience growing revenue for leading business-to-business customers. These are long term temporary, possible temp to hire opportunities in a fun and causal environment. The position involves making a mix of war...
Our client, a large bank located in Pennington, NJ, has a need for call center reps. This is a 6 month temporary role with a possibility of going permanent. The pay rates range from $14.30-$17.00. All candidates MUST be flexible to work any shift from 7AM-10PM Mon-Sat. This is a 37.5 hour work week. The call center reps will work in a call center environment. Job Description: Client Solutions Asso...
Randstad is looking for a highly experienced Industrial/Manufacturing Customer Service representative as a temporary hire until March 1, 2015 with the opportunity to be hired on directly at that point. This position will be starting immediately and the pay rate will be $18.00-$20.00/hr based on experience. We are looking for someone who has between 5- 10 years' experience in a professional ( indus...
Are you fluent in Spanish? Are you looking for an opportunity to join a great company with a potential for a long term career in financial services? This is a great opportunity to develop a lucrative service and sales career. Randstad is a $22.0 billion global provider of HR services and the second largest staffing organization in the world. Randstad holds top positions around the world and has ap...
Job Description: - Responsible for answering telephone calls from customers who are calling to redeem their points in order to book travel. - Acts as the primary point of contact with customers from the beginning to the end of their booking process. - Assumes responsibility of upselling products to the customer. - Responds to inquiries and complaints from customers. - Pay: $10.96/hr. Working hours...
Calling all military veterans! Are you looking for an opportunity to join a great company with a potential for a long term career in financial services? This is a great opportunity to develop a great career in financial and retirement planning! Randstad is a $22.0 billion global provider of HR services and the second largest staffing organization in the world. Randstad holds top positions around t...
Are you looking for a new employment opportunity? Are you fluent in Spanish and English? Do you have professional written and oral communication skills? Do you enjoy providing good service and building relationships with potential customers? If the answers are "yes" then I have a great opportunity for you! This is a permanent opportunity with the earning potential $27,000-$33,000 annual. If you ha...
Randstad is looking for Customer Service Representatives in the Eagan and Blommington area for large transportation and logistics companies. Positions offer competitive pay, medical benefits, career advancement opportunities and are accessible by various forms of transportation. Hours: 1:00-9:00p Monday-Friday* and 3:00pm-11:30pm Pay:$12.00-$14.00 Duties and responsibilities: -Answering incoming p...
TempForce, a locally-owned staffing agency, is seeking a part-time customer service representative for a well-known dealership in the northeastern suburbs. This position plays a key role in maintaining or creating customer satisfaction through the practice and reinforcement of superior customer service skills, both in customer interactions on the telephone or in person. Hours: Monday and Wednesday...
TempForce, a locally-owned and premiere staffing service in the Twin Cities, is seeking people to provide valet services at a busy dealership in the southwestern suburbs. Full-time and part time hours available with schedules that are a mix of days, evenings, and Saturday hours. Well-qualified candidates will have flexibility to work a variety of hours. This is an exciting temporary to hire opport...
Job Title: Customer Service Representative Job Type: Contract Duration: 8/04/2014-12/312/014 Salary: 11.00/hr. Our client, a large financial institution, is seeking 20 Customer Service Representatives for their Kettering, OH location. The position is a contract assigment and is paying 11.00/hr. Please see the job description and qualifications below. Job Summary: Essential Responsibilities - Proce...
Weekends ONLY from 3p-11p. Must be able to work EVERY weekend & have great people skills Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our g...
Newspaper Delivery WORK PART TIME EARN $10.93 AN HOUR The Akron Beacon Journal is seeking dependable, motivated, responsible individuals to work as single copy rack managers to deliver to our vending machines and dealer outlets. To qualify, you must possess a valid drivers license and proof of insurance. The successful candidate must be able to work an average of 15-25 hours a week. Start times wi...
Job Summary In this role you will be responsible for all aspects of the workforce management process and call center performance reporting for all sites throughout the company, including forecasting customer demand, capacity planning, resource scheduling, and reporting of the overall effectiveness the call center’s performance. Job Responsibilities: · Generates and adjusts call volume forecasts an...
Securenet Systems is an international radio streaming services provider, offering streaming for terrestrial and internet radio stations all over the world. Securenet Systems has an immediate opening for a Customer Support Specialist. DESCRIPTION: - Answer Mobile Development Department phone, emails, and tickets - Follow up on prospect/client emails and calls as directed - Follow up on and track mo...
Athens Collision Center, a fast-growing body shop serving Northeast Georgia, is seeking an experienced collision technician to join our winning team. Our ideal candidate is a result-driven individual with a strong attention to detail and an upbeat attitude. You must have auto body shop experience. ASE and I-CAR certifications preferred, but not required. Responsibilities: Complete repair assignmen...
The Call Center Manager is responsible for providing quality and efficient customer service to customers through the daily management of a team of inbound and outbound customer service representatives to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. This role demands an experienced hands-on manager, who is well organized and highly effective in...
THIS POSITION IS BASED IN PHOENIX- YOU MUST BE WILLING TO WORK IN OUR AZ LOCATION, BUT YOU GET TO DEAL WITH CUSTOMERS ALL OVER THE COUNTRY!! Today, Hertz's Worldwide Reservations introduces Express Rents Sales Specialist. This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through...
Crius Energy is seeking a Quality Assurance Team Lead for our Pinellas Park Call Center. The Quality Assurance Team Leader is responsible for implementation of the quality standards program through the daily management of a team performing call monitoring to include motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting ma...
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