Customer Service Jobs - Page 6

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 101 to 120 of 172624
On behalf of RTI International, Headway Workforce Solutions is currently seeking Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Headway Field Interviewer for RTI, you will make personal vis...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Rabobank, N.A. has an exciting opportunity for a Commercial Deposit Support in our Santa Maria Operations Center! The Commercial Deposit Support performs transactions in compliance with regulatory and bank policies and procedures and adherence to bank security policies and confidentiality of bank records and customer information. Responsible for operational support of a wide range of commercial de...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Overview: As a patient-focused organization, the University of Utah Health Care exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health Care seeks staff that are committed to the values of compassion, collaboration, innovation, res...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Headway Field Interviewer for RTI, you will make personal vis...
On behalf of RTI International, Headway Workforce Solutions is currently seeking Field Interviewers for a government sponsored research study. RTI International, one of the world’s leading research institutes, is an independent nonprofit organization which strives to improve the human condition by turning knowledge into practice. As a Headway Field Interviewer for RTI, you will make personal vis...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Manpower has excellent opportunities at a top client in Chesapeake, VA. We are looking for bilingual call center associates with language skills. Do you have reading/writing skills in Spanish? If so, we want to hear from you. The schedule for these positions are evening/overnight positions with a pay rate of $12.00 per hour. Our client is looking for candidates that have solid communications and...
TYPE A PERSONALITIES WANTED - ENTRY LEVEL INSIDE SALES and CUSTOMER SERVICE ASSOCIATE “Type A” Defined: A temperament characterized by excessive ambition, aggression, competitiveness, drive, impatience, need for control, and unrealistic sense of urgency. Type A’s are sensitive yet care for other people, are truthful, impatient, always try to help others,take on more than they can handle, want o...
Join Safelite Group at our Job Fair this Thursday, September 18, 2014 from 10am - 2pm! Location: 2400 Farmers Dr., Columbus, OH 43235 Telephone Service Representative Safelite® Group is a nationwide family of retail auto glass companies - the nation's leading provider of auto glass repair and replacement services. We are rapidly growing, evolving and striving to become the Natural Choice for ve...
Our client’s rapid expansion has created opportunities for growth and advancement for our entry level Customer Consultant. Our clients develop each consultant into future Customer Relations Managers through their training program. They will then go onto lead and manage their own new offices. We, The Job Window, is looking to connect motivated individuals to work in a fast paced sales and marketin...
Organization Overview: Commonwealth Care Alliance is a rapidly growing nonprofit organization providing integrated health care and social support services to people with complex medical needs. Our patients are seniors and persons with disabilities covered under Medicaid or both Medicaid and Medicare. Our innovative care model is nationally recognized for its effectiveness in improving health outc...
Responsible for the analysis, research and completion of standard appeals and grievances within the department. Will address all customer concerns and ensure resolution and satisfaction. Ensure timeliness, quality and efficiency in all work to comply with applicable mandated Medicare legislative or regulatory requirements Critical Thinking Skills Analytical Medicare Experience Insurance Experi...
Finish Line is looking for Customer Care Representatives to handle all customer interactions that are presented through the phone system by performing the following main duties: Answers incoming ACD customer interactions presented through the system and assists in the customers’ needs through direct to consumer channels. Maintains quantity and quality of work set forth per the Customer Service G...
Our client, one of the largest employers in the King of Prussia area, is seeking a Benefits Administration Representative for their HR Department to assist with benefit related questions. In this role, you will be responsible for assisting our clients with benefit's related questions. You will support our clients through inbound and outbound calls, composing and responding to email, and returning...

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