Customer Service Jobs - Page 6

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 101 to 120 of 13976
The Service Manager is responsible for managing licensed insurance agents in a customer service department to ensure professional service and accurate information is provided to member/callers regarding in force insurance plans. The Service Manager makes available information, reference materials, feedback and training to service representatives to enable them to assist association members. Positi...
Frederic Fekkai Salon is currently hiring Salon Assistants with a valid Connecticut Cosmetology License to start in our training program at our upscale salon. Excellent communication and superior customer service skills are required. You must be able to work full-time hours including evenings and Saturdays. You must be able to be flexible as schedules change from week to week. Candidates MUST poss...
Position: Account Manager Location: Philadelphia (Center City) Status: Full Time Estimated Duration: Ongoing Starts: August 11 Rate: Up to $75,000 DOE Job Description: Our client, an agency in Center City, is seeking an Account Manager to join their team for a full-time opportunity. This is a newly created position and the qualified candidate will be working on an international beer brand account....
Frederic Fekkai Salon is currently hiring Salon Assistants with a valid New York Cosmetology License to start in our training program at our upscale salon. Excellent communication and superior customer service skills are required. You must be able to work full-time hours including evenings and Saturdays. You must be able to be flexible as schedules change from week to week. Candidates MUST possess...
Seeking Customer Service Representative for State Farm Agency in Magnolia We are looking for a professional to work in a local State Farm Agency with a strong emphasis on iInsurance experience preferred but not required. Position availability is full time only. Responsibilities include: - Presenting and educating clients on insurance policy options based upon their individual needs and goals. - Se...
Position Details: Position:Credit Portfolio Analyst/ DEPOSIT ANALYST Location: Salt Lake City, Utah 84106 United States Duration:4+ Months Responsibilities include: ACTUAL JOB TITLE IS DEPOSIT ANALYST - This individual will support the day to day operations of the Bank's retail deposit portfolio including certificates of deposit, savings accounts and retirement acounts. This position will handle c...
The candidate will join the Immunoassay Technical Support team based in Chaska, MN. The Technical Applications Scientist works closely with marketing and development associates on project teams, providing voice of the customer to ensure our products meet or exceed the expectations of our customers. The individual plays a critical role in transferring knowledge regarding new or current product attr...
Business Segment Capital - Retail Finance About Us GE Capital's Retail Finance business is among the country's most successful retail lenders, with 80 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customi...
Business Segment Capital - Americas About Us Fleet Services provides commercial car and truck financing and integrated fleet management services that help companies save time and money. In addition, Fleet Services also helps customers reduce their fleet’s impact on the environment. Fleet Services’ tailored solutions address the total fleet lifecycle – from business planning and vehicle financing t...
Satellites Unlimited, Inc. (SUI), the leading Regional Service Provider in the nation for DISH, is NOW HIRING for a Customer Service Representative in YOUR area! Goal of Position:Handling day-to-day administrative and clerical functions of the local office to ensure and support we are providing world class customer service. Environment:Inside (climate controlled and sometimes non-climate controlle...
AAA East Central has an excellent opportunity for a full time Branch Specialist at our Fern Valley Road office in Louisville, KY. Must be available to work Monday through Friday from 9:00am to 5:30pm and rotating Saturdays from 10:00am to 3:00pm. We offer an outstanding benefits package including: medical, dental and vision coverage; short and long term disability coverage; life insurance, FREE AA...
Double Diamond Companies is a national developer of premier golf, residential and resort communities. We are currently seeking and experienced person to manage our Central Reservations Team. The ideal candidate will have hospitality reservations and supervisory experience. Must be customer service oriented and be able to multi-task. Duties include: § Maximize Room revenue through daily analysis of...
Seeking a Early Stage Specialist responsible for answering customer inquiries, investigating customer accounts to correct any necessary errors regarding customer mortgages and performing collection activity on past due mortgage loans using specific procedures in a professional, helpful and timely manner. 1. Answer routine questions regarding a variety of account issues, including but not limited t...
Insurance Customer Service Rep for Personal Lines 1-3 Years Experience Part time (30 hours per week), Will consider Full time Knowledge of Applied AMS system Preferred Temp to Perm Boston, Mass (Dorcester area) $12.00 - $15.00 per hour...
Bay State Search is a specialized staffing agency which prides itself on developing personal, cost-effective relationships with our clients to better understand their needs, workplace environment and corporate vision. As a smaller firm, our personal approach and talent-selection expertise offer focus and initiative for quick, quality placement results. Candidates searching for a career can expect...
Seeking a Late Stage Collections (30+ days past due) Specialist who thrives in a high volume, high pressure environment by identifying and apply the correct solution to assist the customers to retain their homes. These solutions may include but not be limited to: reinstate the loan, create a valid repayment plan, forbearance and modifications. This person must display a high degree of empathy, kno...
If you are looking to join an industry leader and establish a long term career in Financial Services, Fidelity Investments offers unparalleled growth opportunities and a comprehensive benefits package. As a Financial Representative, you will be part of a fast-paced team oriented environment, focused on enhancing customer relationships and providing solutions to our customers' short and long term n...
Position Summary The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The Helper is responsible for safely loading waste and poly carts, as well as carrying bags and containers to the vehicle for disposal. The position assists the Driver in maneuvering his or her vehicle b...
Due to our recent expansion into Troy, we’re looking to fill several positions immediately! We have full time and permanent positions available! We are hiring the following entry level positions: Administration Customer Service Marketing/ Sales Representative Public Relations Department Advertising Assistants Event Marketing Department Our ideal candidates will be self-starters with strong organiz...
Elite Consulting Incorporated is hiring for an entry level full time sales, marketing and management training position. At Elite Consulting Inc. we feel sales and marketing is a critical part of how to exist in the world. Sales and marketing skills are needed throughout your entire life. At Elite Inc. we want to teach sales and marketing fundamentals and then move individuals into management as so...
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