Customer Service Jobs - Page 7

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
RSS

1000+ Customer Service jobs found on Monster.

Jobs 121 to 140 of 166927
Since 1975, Pinch A Penny has grown to become the world’s leading group of privately owned swimming pool, patio & spa stores, with stores in Florida, Georgia and Alabama. The Corporate headquarters is located in Clearwater, Florida. We offer a competitive salary and excellent benefits package, after 30 days of employment, including health, dental, vision, life, and short term/long term disability,...
cus·tom·erser·vice \ˈkəs-tə-mər\\ˈsər-vəs\ : The process of ensuring customer happiness and satisfaction. How would you like to define your career? If you want to help people, while making a steady income, we want to talk to YOU! Sutherland Global Services is searching for an exceptional individual to become a Customer Care Consultant. If you have the power to “wow” customers with exceptional se...
Techno Coatings – North Miami, FL If you are the typical corporate Account Manager, please do not waste your time. Stop reading. We are different. We are wildly passionate about delighting our customers and about growing people. We are looking for an amazing candidate to join our 185+ team as we create a dynamic customer experience, enter new markets and triple the size of our business. Beware!...
Sutherland Global Services is searching for a Defaulted Loan Specialist – Bankruptcy. If you have exceptional talent within the Bankruptcy industry, and have the urge to advance your career, we have the position for YOU! Work to coordinate and oversee the activities of an assigned caseload of real estate secured loans in various stages of bankruptcy. Elevate your career, Generate your success! ...
Fellowship Hall, an 83-bed private, not-for-profit specialty hospital offering abstinence-based alcohol and drug treatment based on the 12-Step Model of Recovery, located on a serene 120-acre country setting in Greensboro, NC, is currently seeking a Continuing Care Coordinator. Fellowship Hall has been established for 42 years and enjoys a stellar reputation as one of the premier treatment provide...
Sutherland Global Services is searching for exceptional talent to fill a Help Desk Specialist position. Under the direction of the Help Desk Supervisor, YOU will be responsible for providing first-level technical assistance to SMART system users. If you are tech savvy, and enjoy helping others with their technological needs, we may have the position for YOU! If you can… Promptly answer incoming ...
Sutherland Global Services is searching for a Title Review Specialist. It is time to utilize your title review talents, and take your career to the next level! “Review…Validate…Approve…Deny…” – words to describe an influential person’s job Exercise your skills by… Validating loans are in good standing and reviewing the chain of title to ensure HUD assumes first mortgage position by the assignme...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for pr...
Job Description Ensures delivery of excellent customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position makes out bound calls or web inquiries to insurance companies to verify insurance. This position is responsible for taking incoming calls and working the out bound call queue and the out bound max queue...
Key Accounts/CSR/Admin Support (Miami, FL) Tail Activewear, a women’s sports apparel company catering to the golf, tennis, yoga, and collegiate markets is looking to add a key member to our customer service team. This position will be responsible for assisting our key accounts, processing embellished orders, and mastering our electronic data interface system to provide the ultimate experience for...
Rapidly growing security monitoring company, in Dallas TX, seeks highly motivated individuals that are looking for career opportunities. We are looking for team members that take pride in being professional and are dedicated hard workers. We currently have part-time night and weekend openings in our monitoring center. All positions require the ability to work Saturday, Sunday and Holidays during ...
Heritage Millwork Job Description Job Title:Customer Service Representative Department:Customer Service Reports To:Sales Manager Summary The primary task of this position involves processing orders and resolving customer issues. The position is also responsible for supporting the company's sales department through good customer service and maintaining quality relations with existing accounts...
Customer Service Specialist Primary Duties, Responsibilities and Requirements: · Responsible for all customer inquiries and questions · Provide excellent customer service at all times · Follow up to customer inquiries by taking specific action in a timely manner · Troubleshoot equipment and system problems · Exercise retention efforts when appropriate · Identify customers who are comparison...
Career Showcase is a Job Fair Company that specializes in Customer Service,Banking, Accounting, Human Resources,Marketing, Retail, Sales and Many Others. We partner with many fortune 500 companies to help them find the best talent the market has to offer. Companies come to our fairs to interview and hire the BEST of the BEST professionals, account executives and managers. Our fairs are open to re...
Join our Team! Front Desk Sales and Service Representative (FDSR) Job Summary: Here’s your opportunity to “Work on the bright side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for pr...
Lanyon is the leading provider of cloud-based software for the meetings and events industry and corporate travel programs. Our meeting and events tools help professionals organize and market their events and conferences. Our software also provides a virtual marketplace for corporations to effectively manage their travel spend with hotels. Due to our new position in the market and having joined the...
Customer Service – (English and French) TMS Health, a Xerox Company, is one of the largest healthcare dedicated provider of inbound and outbound multi-channel communication services to the US Pharmaceutical industry. Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Indiana Means Business! Career Fairs Date: Tuesday, October 28, 2014 Tim...
Company Confidential New Augusta, IN, 46278
CUSTOMER SERVICE REPRESENTATIVE Position Summary: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Essential Duties and Responsibilities · Upon request, provide customers with product availability and service related information. · Process inbound calls and resolve customer issues in a timely and effecti...
Company Confidential Baton Rouge, LA, 70802
Software development/support firm seeking a motivated, people-oriented self-starter to provide LEVEL 1 SOFTWARE SUPPORT, both on the phone and in person. Candidate must have experience with multiple software packages including Windows XP/7, WordPerfect 11/X7, Outlook 2010, and Microsoft Office 2003/2007, and be able to self-teach custom developed software. Candidate must have a minimum of 12 month...
The Buffalo News has an immediate opening for a Part-Time Temporary District Manager to work Sundays and holidays from 5:30 AM to 11:30 AM and two additional days; either one weekday plus Saturday or two weekdays from 4:30 AM to 9:30 AM. The P/T DM oversees independent delivery contractors to ensure timely and accurate delivery of The Buffalo News and provides exceptional customer service t...

Get new jobs by email for this search
We'll keep looking and send you new jobs that match this search.
email me

Upload your resume and let employers find you!
It's that simple!

Popular Customer Service Articles

Sample Resume for a Customer Service Representative Article Rating
Do you leave customers smiling? Then check out this sample resume for a customer service rep to see how to make your resume reflect your talents.
Customer Service Resume Tips Article Rating
When it comes to creating a resume that gets results, these tips can help you be your own best customer service provider.
For Employers: Post Jobs | Search Resumes | Advertise
About Monster | Work for Monster | Advertise with Us | AdChoices | Partner with Us | Investor Relations | Social Media
Terms of Use | Privacy Center | Accessibility Center | Help | Security | Contact Us | Sitemap | Mobile
©2014 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2014.4.60.60-311
eTrustLogo