Customer Service Jobs - Page 7

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 121 to 140 of 174544
Peets Coffee & Tea, Inc. Cleveland, OH
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. San Mateo, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Long Grove, IL
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Santa Cruz, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Novato, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Half Moon Bay, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Berkeley, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Berkeley, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Pittsburgh, PA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. San Ramon, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Fairfax, VA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. St. Cloud, MN
The Café Associate will be part of a unique partnership, with Capital One Financial Services where our full Peet’s experience will be offered within a Capital One retail location. S/he will work with both the Peet’s and Capital One Staff within a specified location. The Café Associate is a team member reporting to the Store Manager and supporting Peet’s Mission by performing the Serve tenet of th...
Peets Coffee & Tea, Inc. Waukesha, WI
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Petaluma, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Berkeley, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Lake Geneva, WI
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Pleasanton, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Burlingame, CA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Chicago, IL
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...
Peets Coffee & Tea, Inc. Lexington, MA
The Retail Associate is a store team member reporting to the Store Manager and/or Assistant Store Manager and supporting Peet’s Mission by performing the Serve tenet of the Retail Operating Philosophy (ROP). The Retail Associate provides superior customer service by engaging with customers about products and promotions, cleaning and organizing the store so it reflects Peet’s brand, and promptly pr...

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