Customer Service Jobs - Page 7

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 121 to 140 of 13760
Job Purpose: All office and administrative support workers not listed separately. Duties: Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add...
Responsibilities Accurately process claims under Supplemental A&H coverage. Key data into online processing system. Determine eligibility by evaluating claim submission and comparing to policy benefits. Request additional information from policyholders, providers and others as necessary to finalize claim. Manage pending files. Create claim related correspondence. Provide customer service to policy...
Concero Resources is actively recruiting multiple Customer Care Professionals for direct employment with our client, Sedgwick Claims Management Service, who is expanding their presence in the Seven Hills / Independence area of Ohio! This is a great opportunity to join an extremely stable, continually growing, and nationally respected organization that is the leader in their field. About Sedgwick C...
Liberty Mutual Insurance At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and diverse workforce has helped us to become a global leader in property and casualty insurance. As of December 31, 2012, Liberty Mutual Insurance had $36.9 billion in annual consolidated revenue. Our financial strength and profitability...
Love your job! Calling all sales associate superstars! Something strange happens when you work at DAVIDsTEA. People start smiling at you on the street. You become more popular. Your jokes are funnier. Everyone loves you. And why wouldn't they? You're their morning hero, handing them their first cup of the day. You're teaching them all sorts of cool tea facts and helping them pick their favorite bl...
Working At Aetna - the Value To You What does it mean to work at Aetna? A lot. From programs and benefits that support your financial, physical and emotional health to opportunities to build your knowledge and expand your career, the company makes working here a valuable experience in many ways. POSITION SUMMARY We are currently recruiting top talent for our next class of Customer Service Represen...
Are you looking for a place to work that provides an established process in which you can learn with practice? Do you enjoy a group where people actually care about one another and leaders pay attention to your needs? As an Instant Return Representative, you will be responsible for assisting our customers with the express return process. You will greet customers, check the car for damage, review t...
Join the World’s Largest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, you are responsible for driving your own career, we just provide the fuel! Each year, many talented people join Hertz, and the best become future Branch Managers of our Hertz Local Edition branches. Our program provides hands-on training in: sales, operations, customer service, finance & accountin...
Do you enjoy helping people? Are you good with computers and/or electronics? Do you want an opportunity to work with a growing, respectable company who values their employees? Training classes are filling fast. Don't miss your opportunity to join the elite Customer Service team in Boulder that supports the leader of the technology industry. Manpower is seeking entry-level Customer Service Represen...
Customer Service Representative Award-winning company located in Petaluma is looking for a customer service representative. Our company is involved in audio and power managing and serves the residential, commercial and professional market. Duties and Responsibilities: Processes orders, stock adjustments and returns authorizations for merchandise by performing the following duties: • Attracts poten...
Will be working as a Customer Service Representative. Will be communicating with clients in regards to load times. Communicate with clients over the phone and e-mail. Bilingual. Able to write in Spanish as the main communication will be with clients in Mexico. Need to be very familiarized using MS office programs, will be using Excel. Working on excel with formulas, spreadsheets, reports and graph...
. Adecco Medical & Science is currently recruiting for a Licensed CSR job located in Indianapolis, IN Licensed CSR job responsibilities include: 1. Managing sales of health and ancillary insurance products with incoming callers. 2 Handle calls via headset usage. 3.Must be willing to work within hours of operation which may include weekends and evenings 4.Multi-tasking between calls and updating cu...
This role focuses on complex data analysis with the goal of discovering previously hidden insight, providing a competitive advantage or addressing a pressing business problem. The ideal candidate will be able to look at data from many angles, determine what it means, and then communicate informed conclusions and recommendations. As a member of the Global Pricing team, reporting to the VP of Global...
Position ID:31683 Position Title:Automotive Customer Care Professional III Min Education Desired:High School Diploma or equivalent Travel Percentage:0% Relocation:No Job Summary:Imagine working for a company that truly cares about their employees, customers, stakeholders, and communities they serve. Imagine working for a values-driven organization that has the ambition and desire to be the best gl...
The Customer Service Representative is a front line service professional and brand representative for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers’ orders, accounts, or other aspects of the customer experience, the Hybrid Customer Service Representative builds customer loyalty and increases brand value with e...
LawCash, Cranford NJ With close to fifteen years of experience, LawCash isthe nation’s premier legal funding company. Countless legal funding companies have come and gone but LawCash remains a reliable business which aims to provide the most honorable and responsible service at the lowest cost. LawCash current has various open positions at our new location in Cranford New Jersey. We are looking fo...
Supervisor - Customer Account Services - Call Center DUTIES: Plan, schedule, coordinate and supervise customer contact employees in the Customer Account Services Group. Provide direct supervision of activities associated with Call Center functions such as handling incoming telephone calls, credit and collections activities, correspondence, and maintenance of customer records. Assist with oversight...
POSITION SUMMARY An Academic Advisor, under the general supervision of the Penn Foster Student CARE Manager/Supervisor, responds to student requests via all communication platforms including telephone, e-mail, chat, correspondence and social media channels. These representatives must be professional and provide quality service interactions throughout the lifecycle of our students. This position re...
Job Title :Pricing Analyst Job Duration: 4 Months Job Location : Aguadilla, Puerto Rico Description: · Job Summary: The incumbent will function in a lead role and be responsible for all aspects of pricing and warranty adjudication requests on a timely, complete, compliant and accurate basis, in accordance with all policies and procedures. This position will support the pricing needs of a variety o...
POSITION SUMMARY Student CARE Representatives, under the general supervision of the PF Team leaders, respond to student requests by telephone. These representatives must be professional and provide quality service interactions throughout the lifecycle of our students. This position requires individuals to communicate with both internal and external customers, and therefore a professional attitude...
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