Customer Service Jobs - Page 8

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 141 to 160 of 158118
Position Description: Job Summary: The Director of Client Services interfaces directly with existing PBM clients, and provides supervision to a group of Client Services Executives and Client Service Coordinators, who are involved with daily customer satisfaction, proactive consultation and problem resolution at the client level. The Director will recommend, develop, implement, monitor and evalua...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Provides, monitors, assists and ensures technical training of all branch/region associates; ensures and monitors compliance with all federal, state and local regulations, including Terminix quality sta...
STORE MANAGER - DALEVILLE, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat, ...
Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm) UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focu...
The Company and Culture: Overseas Military Sales Group is the world’s leading marketer of automobiles to the American military, diplomatic, Foreign Service and international business communities outside the United States. The Company focuses on markets that are inherently difficult from logistical, cultural and sales implementation standpoints, and require entrepreneurial and organizational capa...
This position is located in our KY, London facility The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures ...
About Us ABOUT OUR COMPANY Fox Glass is a service oriented company and has been in existence for 78 years, over 40 of those years under present ownership. The company was incorporated in the State of New York in 1979. All principals of the company have been drawn from ranks, often starting out on a glass truck and working their way up to management positions. This "in house" training assures th...
Service Desk Analyst Location: Minnetonka, MN Duration: Contract to Hire Currently seeking an entry level Service Desk Analyst to support internal and remote end users in a call center environment. Keys to the success of this position are the individuals communication and customer service skills. Key Skills: - Strong customer service & oral communication skills - Technical aptitude & interes...
ENTRY LEVEL MARKETING / CUSTOMER SERVICE Our office is currently hiring for entry level marketing and sales. We have several openings within the office and are seeking entry level and experienced representatives to get started as soon as possible. About Us: Magick TC Ventures is looking to expand and has been consistently growing. We are now in the process in opening up more offices.Our office ...
Position Description: Job Summary: The Client Services Executive (CSE) is a highly motivated professional with at least 7-8 years of successful experience interfacing directly with varied complex clients preferably in healthcare, to manage existing PBM clients. The position is responsible for the co-development of long term account strategy for their assigned Clients. Working with subject matter...
At Hoosier Client Connections, Inc. we specialize in in-store marketing campaigns. We work inside some of America's largest retail chains helping them to promote their brand and acquire new customers. We offer a guaranteed salary between $480-600/wk based on a full-time schedule. In addition to our competitive guaranteed compensation, we also offer an aggressive commission plan to help our employ...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Provides, monitors, assists and ensures technical training of all branch/region associates; ensures and monitors compliance with all federal, state and local regulations, including Terminix quality sta...
Join Our Team Jamieson Insurance Agency, Waitsfield, VT is looking for a Personal Lines Account Manager Candidates must be friendly, organized with strong communication and computer skills. Prior insurance experience a plus! We offer competitive pay, health & life Insurance, disability, 401K and paid vacation. Please send resume to: ***** NO CALLS PLEASE...
STORE MANAGER - ENTERPRISE, AL Are you ready for an exciting career move? We're a fast moving $17.5 billion, Fortune 200 publicly-traded company with more than 11,000 stores and 12 distribution centers in 40 states, growing by hundreds of stores each year. We work in an energetic team atmosphere that leverages each person's strengths and maximizes potential. We are committed to attracting upbeat,...
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. An Equal Opportunity/Affirmative Action Employer AA/EOE/M/F/D/V Position Overview Provides, monitors, assists and ensures technical training of all branch/region associates; ensures and monitors compliance with all federal, state and local regulations, including Terminix quality sta...
Customer Service Specialist Tacoma, WA This position is schedule to start on Monday December 8, 2014. Bring your customer focus to this role where you will: • Provide information, education and assistance to members, providers, other insurance companies, attorneys, agents / brokers or other member representatives on recorded phone lines regarding benefits, claims and eligibility. • Act as the...
Company Confidential Anoka, MN, 55303
Key Account Administrator A fast-growing precision machining division of our growing multiple location company is in need of a key account administrator to provide superior service to one of our largest customers. This position will be our primary interface with a significant customer. Key areas of responsibility include: - Provide timely information regarding product deliveries, pricing, lead ...
Position Title: IntakeSpecialist Department: Customer Care Grade Level: N/A Position Status: Non-Exempt Reports To: Customer Care Manager Direct Reports: None E-PHI Access: Full Access Position Summary The Medical Records/ Intake Specialist is responsible for the data entry of all incoming prescription orders and maintenance of prescriber and facility information. Position also sets up the...
Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career? Do you want a work/life balance? Take advantage of our globally-ranked training programs to help you transition into a rewarding Sales career! Our Sales Agents come from various backgrounds and we have many successful Agents that do not have sales or insurance experience,...
Do your clients brag about you? Are you driven by their success? Then we can't live without you! Successful, growing firm in the healthcare industry seeks candidates for the position of Strategic Account Manager. This position will be based in Winston-Salem, NC, though frequent travel is required. EMS MC is a leading, private equity-backed provider of outsourced revenue cycle management services...

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