Customer Service Jobs - Page 9

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 161 to 180 of 188088
U.S. Installation Group (USIG) is a national company specializing in the installation of residential and commercial floor covering as well as kitchen and bath renovations. For over twenty years, USIG has provided outstanding service to its customers and completes nearly 100,000 installations per year. USIG operates over 33 facilities in 12 states. Be a part of this rapidly growing industry leade...
Company: Siemens Industry, Inc. Division: IC - BT - Building Automation Location: TX - Irving Req ID: 138139 Position Title: Technical Support Specialist - Building Automation (9:00pm - 6:00am) Experience Level: Senior Level Education Required: Associates Degree or equivalent experience Travel Required: No Company Description: Siemens is a global technology powerhouse that has stood for e...
Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems. Duties: · Attracts potential customers by answering product and service questions; suggesting information about other products and services. · Opens customer accounts by recording account information. · Maintains customer records by updating acco...
A marketing research company is looking for a Help Desk Support Associate to provide on-demand trouble-shooting support for tablet applications via telephone and email. This position will assist Field Interviewers working on a nationwide research study of consumers’ media habits. Duties of this position include: - Identify and make outgoing calls as appropriate and respond to incoming calls in a...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Cha...
Krown Employment Services is currently accepting applications for Customer Service Representatives. Successful applicant will have excellent verbal and written communication skills. Must have the ability to serve customers by providing product and service information; resolving product and service problems. Job requirements: Attract potential customers by answering product and service questions...
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum helps protect more than 25 million working people and their families in the event of illness or injury. At Unum, our people truly make a difference, in the lives of our customers, our local communities and in the success of our company. Unum is headquartered in Cha...
CareersUSA, a leader in the staffing industry with 31 years of experience, has another job opportunity for you: Our client is seeking a friendly, courteous and professional Customer Service Representative in Swedesboro, NJ. Earn $14.00 per hour at this full-time, temp-to-hire position. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM. Job Description: Provide direct customer service ...
Leads team that will have end-to-end responsibility for, and be the single point of contact for AT&T Government Solutions Healthcare programs to include, one or more strategic Federal government accounts; HHS, VA, SSA, etc.). Responsible for the overall development, direction, and management of the client relationship. Develops/cultivates senior level relationships with existing clients ultimately...
Business Development Sales & Service Coordinator ⁄ Customer Care Specialist HIGH INCOME POTENTIAL! WE HAVE THE TRAFFIC, THE INVENTORY AND THE PAY PLAN!! I have immediate openings available at Honda Mall of Georgia. If you are looking for a company that provides growth, career support and most importantly the ability to perfect your tradecraft, this is your opportunity. Our Variable Team is 100...
The Bartech Group, one of America's largest and fastest-growing staffing firms, continues to elevate the staffing industry to a higher level of thinking. Bartech Enterprise Staffing specializes in temporary and direct placement of Engineering, IT, Technical, Finance & Accounting, and Professional staff. Currently we are seeking individuals for the following position: Client Services Representati...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your ...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Full-time customer service representative to support Fotolia and Dollar Photo Club in English and Spanish. Key Responsibilities: o Providing professional and courteous communication o Answering phone calls, emails, and tickets in a timely manner o Providing detailed step-by-step instructions to users as needed o Investigating customer concerns and providing creative solutions o Creating deta...
Contrada Bikes located in the Marina District of San Francisco is looking for full & part time employees. A minimum of two years of retail bike shop experience is required. Employees applying need the ability to perform basic intakes in our service department, perform basic repairs as well as helping customers on the sales floor. Experience with bike fitting would be a plus. Employees must also ...
Investor Relations Associate-Boston Headquartered in Windsor, CT and with offices throughout North America, Europe, Asia, and Australia, SS&C provides the global financial services industry with a broad range of highly specialized software, business process outsourcing (BPO) services and application service provider (ASP) solutions. We deliver mission-critical processing for information managemen...
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day. Responsibilities This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally rou...
Farm Fresh To You is an innovative Community Supported Agriculture (CSA) home and office delivery business that provides fresh, local, organic produce to consumers. Farming since 1976, this second-generation, family owned company pioneered the organic food movement and connects consumers with the land and farm that grows our food. The company aims to change the food system to a more sustainable mo...
On behalf of Battelle Memorial Institute, Headway is seeking outgoing and enthusiastic individuals to make household visits and complete research interviews with children and adults in your local area to collect vitalresearch data for the Healthy Communities Study (HCS). This is a non-traditional part-time position that offers $12- $14 per hour based on experience. Apply here As a Data Collector...
IMN is looking for a passionate customer service professional to work directly with Loyalty Driver® clients on an on-going basis. This is a Marketing Consultant position that serves to help many well-known consumer brand clients. This includes working with our clients and their related on-boarding, product training, and general marketing support needs. The Marketing Consultant is also tasked with...

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