Customer Service Jobs - Page 9

Customer Service Employment Information


Customer Service Industry Overview


Customer service is a core function critical to the success of many business sectors, from retail to banking to healthcare. The call-center industry, a key sector for jobs in customer service, comprises approximately 4,200 companies with combined annual revenue of about $16 billion, according to Hoovers. Some of the largest employers offering customer service jobs are Convergys, Sitel, TeleTech and West.

The industry is concentrated: The 50 largest companies pull in more than 50 percent of revenue.

Customer Service Job Market


Customer service representative (CSR) is the most common position in the field. CSRs held nearly 2.2 million jobs in 2010, according to the Bureau of Labor Statistics (BLS). CSR jobs in client support and other functions are projected to grow by 15 percent from 2010 to 2020, about as fast as the average for all occupations, the BLS reports. More than 338,000 customer service job opportunities are expected to open up over the projection decade.

Customer service work is available with in-house departments as well as with companies that serve as third-party providers. In lean times, companies are willing to pay for additional customer help only when it’s justified by potential additional sales, or when required to prevent dissatisfied customers from defecting.Knowledge of customer relationship management systems is a requirement of more and more customer service careers. CSRs must be prepared to have their every move monitored and measured, all with the goal of providing more efficient service.

Employment in customer service encompasses a range of occupations, including customer service representative, customer service coordinator, customer service manager, computer support specialist and sales associate.

Customer Service Salaries


Median annual wages for customer service representatives in May 2011 were $30,610, according to the BLS. The middle 50 percent of CSRs earned between $24,220 and $39,010. The top 10 percent earned nearly $50,000.
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1000+ Customer Service jobs found on Monster.

Jobs 161 to 180 of 11988
Bagwell Insurance Services is an independent agency in Martinez Georgia that is searching for an experienced personal lines customer service agent to serve our growing client base! Our Agency was founded in 1973 and we specialize in home, auto, and business insurance. Why would someone want to join our team? We have a strong reputation and a very loyal client base. You get to work in an industry t...
We have an immediate position for a experienced e-commerce support team member with experience in PHP. The position is available to applicants in the United States ONLY with the ability to work in our Los Angeles office. Job Title: E-Commerce Support Representative Qualified applicants will be able to meet the following expectations: Setup new clients for our e-commerce system. Support existing cl...
Division Manager – Investment Call Center Division Managers in Mutual Fund/Corporate Securities Services manage and direct the activities of multiple groups/departments within the organization. They develop and implement the company's strategic plan, vision, policies, and procedures at the division level. They anticipate and provide solutions to the most complex business and operational problems....
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
Responsibilities With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon. Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of cust...
PREVIOUS SERVICE ADVISOR /WRITER EXPERIENCE IN THE AUTOMOTIVE INDUSTRY REQUIRED. Boch Automotive located in Norwood, Massachusetts is currently hiring for a Service Advisor with a proven track record to join our team!! Help Boch Automotive be a leader in the automotive industry by acting as the Automotive Service Writer/Advisor who is responsible for selling, identifying and documenting service, m...
Yogi Bear's Jellystone Park Hiring for seasonal help. All departments available, including certified Lifeguards. Must be willing to work weekends and all holidays through Labor Day. Apply in person at 5520 Old Porter Rd, Portage or call 219-762-4141 for info...
About Aramark Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FOR...
Company Confidential New Albany, OH, 43504
As an Outbound Call Specialist at American Health Holding Inc.- an Aetna company, you will be supporting comprehensive coordination of medical services including reaching out to current members and making referrals to American Health Holdings Medical Service Programs. This includes promoting and supporting quality effectiveness of Healthcare Services. Shifts for this position will be 8 hours betwe...
Company Confidential New Albany, OH, 43504
As an Inbound/Outbound Queue Associate at American Health Holding, you will be supporting comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Service Programs. This includes promoting and supporting quality effectiveness of Healthcare Services. Shifts for this position will be 8 hours between 8:00am and 8:00pm, Monday through Friday. Schedules...
CLASSIFICATION: Meter Service Representative MSR (multiple vacancies) DEPARTMENT: Meter Services LOCATION: Various HOURS: 40 (Varied - 7:00, 7:30 & 8:00 a.m. to 3:30, 4:00 & 4:30 p.m./11:30 am to 8 pm) HOURLY WAGE: $15.40 DUTIES: Read all types of electric meters in the field. Leave missed reading cards in accordance with established procedure. May be assigned to perform all customer order work as...
Job Description Monday – Friday: various shifts 800am-1630pm, 830am-1700pm, 900am-1730pm, 930am – 6pm, 1130am-2000pm,1200pm – 2030pm Answer inbound calls in a fast paced, high volume Call Center. Positively interact with customers concerning accounts for processing: new service, explain bills, take payments/meter readings, payment agreements, etc. with the highest degree of courtesy and profession...
Company Confidential Lafayette, CO, 80026
About Us For 12 years, Struttin Pup has been helping people help their pets live a happier and healthier life by providing not only the best natural products and services but the best and most current information and advice as well. Responsibilities • Provide customers with consistently amazing experience • Help customers pick the right products for their pet's unique needs • Call customers (using...
Job Description Schedules Sun, Mon, Tues 12:00 a.m. – 10:30 a.m. Wed 8:00 a.m. – 6:30 p.m. Wed – Sat 12:00 a.m. – 10:30 a.m. Sun, Mon, Tue, Fri, Sat 8:00 a.m. – 4:30 p.m Sun, Mon, Tue, Wed, Sat 8:00 a.m. – 4:30 p.m. Sun, Mon, Tue, Fri, Sat 9:00 a.m. – 5:30 p.m. Sun, Mon, Tue, Wed, Sat 12:00 p.m. – 8:30 p.m. Sun, Mon, Thu, Fri, Sat 3:30 p.m. – 12:00 a.m. Sun, Mon, Tue, Wed, Sat 3:30 p.m. – 12:00 a....
Job DescriptionOverview:The Seasonal Customer Service Executive will act as a Customer Service Representative and will provide excellent levels of customer service to resolve hotel and customer queries, both over the phone and via web chats, emails, etc. All CSE's will be universal agents, resolving customer complaints. Main responsibilities include but are not limited to:Manage relationships with...
Job Description Available Schedules 12:00 Noon – 4:00 pm 5:00 pm – 9:00 pm Responsibilities Using a predictive dialer or other means, communicate with customers to discuss payments, status of accounts and make payment arrangements. Answer same customer’s inbound calls in a fast paced, high volume Call Center. Make financial decisions to protect/collect revenues. Interact with the highest degree of...
Job DescriptionOverview:The Seasonal Customer Service Executive will act as a Customer Service Representative and will provide excellent levels of customer service to resolve hotel and customer queries, both over the phone and via web chats, emails, etc. All CSE's will be universal agents, resolving customer complaints. Main responsibilities include but are not limited to:Manage relationships with...
Job DescriptionOverview:The Seasonal Customer Service Executive will act as a Customer Service Representative and will provide excellent levels of customer service to resolve hotel and customer queries, both over the phone and via web chats, emails, etc. All CSE's will be universal agents, resolving customer complaints. Main responsibilities include but are not limited to:Manage relationships with...
Position Overview The Consumer Banking Representative (In Store Branch) is responsible for opening accounts, sales, and other related duties to include servicing and developing new customers in the supermarket. Serves as a liaison for sales and servicing of financial services and products. Actively seeks to convert prospects to clients. In addition, this position is also responsible for conducting...
POSITION SUMMARY: Collection of meter readings from customer’s MPS fleet, checking for network and installing software. POSITION RESPONSIBILITIES: Collect configuration sheets from printers. Install automatic reading software. Coordinate with Administrative Manager and keep them informed of all activity. Assist with collecting meter readings during month end close out. Other related duties as requ...
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Answers for Customer Service Jobs

Questions & Answers Powered by Yahoo! Answers
Does anyone know of any legitimate customer service/callcenter positions that you can work from home...
I really excell in Customer Service jobs, and am eager to find an at home position. Your help would really be appreciated.
Are there any legal work at home Customer Service jobs? That don't just advertise to obtain one's pe...
Are there any legal Companies that want to hire employee's to work at home doing Customer Service jobs? Most companies, or should I say most fake companies that advertise for these positions are scam...

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