Responsibilities: Promote to new, and retain all customers Inspire people to engage in new outdoor activities Assists ODP leaders with skills assessments and training Performs Instructor Observations and Program Audits; provides regular and timely coaching and feedback to instructors Completes Instructor Observation Form/Program Audit Form following SOP Caps course capacity as assigned by ODP Leader Cancels instructors from the schedule as assigned by ODP Leader Instructs courses and role models the responsibilities outlined in the ODP Instructor job description as follows: Safety Demonstrates ability to create a safe and inclusive environment for all participants and coworkers Consistently performs all responsibilities associated with our safety protocols and program procedures Confirms all equipment used is in appropriate working condition Reports any unsafe acts or conditions to the appropriate person Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations Takes immediate and appropriate action to rectify any unsafe conditions. Experience coaching, mentoring and providing feedback Strong interpersonal, written and verbal communication skills Takes own initiative, working independently in a leadership role Strong knowledge of technical gear used in activities Ability to work a flexible schedule including nights, weekends and holidays Certified in Basic First Aid or above and CPR, additional certifications as relevant Demonstrated ability to successfully resolve customer service issues If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do.