Reporting to the Director of Advising, the Academic Advising Manager will carry out the following responsibilities in addition to the duties outlined in CUNY Title Overview: Enhance, implement, evaluate and continuously improve upon advising services; Manage the online advising component of the campus; Develop, implement, and assess strategies to address the unique needs of evening and weekend populations; Develop, implement and asses programming to engage students while addressing students’ development, sense of belonging, persistence and at risk populations; Manage the day-to-day operational effectiveness of advising systems; Collaborate with the Registrar, Director of Admissions, Academic Affairs, and Adult and Continuing Education to develop a comprehensive Advising and Registration effectiveness plan; Collaborate with faculty and other college departments to ensure that comprehensive and consistent student support services are provided; Supervise Full Time and Part time staff; Represent Advising at on- and off- campus events, including work-related professional conferences, to promote the principals of advising as related to student persistence, retention, degree completion and overall student success. Excellent organizational, presentation and written/oral communication skills; ability to provide outstanding customer service in a fast paced, deadline driven environment; and possess an understanding of the cultural, social, and educational needs of a multiethnic campus community.