Call Center Director Jobs


158 Call Center Director jobs found on Monster.

Jobs 1 to 20 of 158
Engaging Solutions is a growing company dedicated to providing excellent customer service through our call center operations! This position offers a unique opportunity to double the number of call center seats, integrate the latest technology, develop quality training programs and recruit first class talent. Call Center Director The Call Center Director is responsible for strategic planning and ...
Company Confidential Tempe, AZ, 85283
Responsibilities & Qualifications: The primary focus of this position is to provide leadership for the National Sales Center (NSC) Inbound, Outbound, Customer Care and Workforce Planning teams. Responsibilities: Oversee, recruit, train, develop and manage a team of NSC managers and representatives focusing on Inbound, Outbound, Customer Care and Workforce Analytics Establish key performance me...
* Ensure that Patient Service Coordinators are properly supervised to ensure calls are handled properly and customer service standards are consistently achieved. * Ensure that proper ongoing training, development and support of personnel takes place and ensures their knowledge of the Company's policies and procedures, appointment availability, lines of business, services provided and other signif...
Our client, a leader in the call/contact center industry, is seeking a Site Director for its call center in the Detroit area. Description: The Site Director serves clients and team members by working with the SVP of Operations to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing syste...
AdvantageCare Physicians Houston, TX
Job Description: Call Center Director - Long Island Discover the Advantages of Joining AdvantageCare Physicians When a great company and top talent come together, exciting things can happen. We’re looking for dedicated, healthcare professionals who thrive on the excitement and diversity of working in the New York metro area. We are one of the largest multi-specialty physician practices in the a...
Kaplan Inc. Florida, FL
Job Summary The NXT Director of Service has the ability to harness student insight and inspire others to do their best work. The individual in this role must possess strong analytical skills and be able to use data to strategically plan and problem solve. This position, which reports directly to the Executive Director of our KTP Call Center (NXT), requires a high degree of engagement with staff a...
I am representing a client in Northwest Chicago Suburbs that is in search of a dynamic Call Center Director for their nearly 100 seat call center. GENERAL SUMMARY Directs Customer Solutions operations and oversees development of processes supporting The Pampered Chef’s North American Field Consultants and customers. Ensures that all Sales and Marketing initiatives are supported through the provi...
Step 7 Dallas, TX
The ideal candidate will maintain a high energy; fun sales environment while ensuring the benchmarks of the sales team are achieved and our agents earn maximum commissions on a daily basis. Call Center Sales Manager your responsibilities will include: Manage and develop a team of sales representatives including recruiting, hiring, and training. Assist in the development of short, medium, and l...
AdvantageCare Physicians New York, NY, 10007
Overview: The Call Center Director will be responsible for successful delivery of patient service in the ACP call center. The Call Center Director will work with the VP of Call Center to define policies and procedures for the call center to execute and deliver a differentiated patient experience. Ensures that calls are handled promptly, meets required quality assurance and customer service guidel...
National Relief Charities Sherman, TX, 75092
Title: Call Center Director Classification: Exempt Reporting: Director of Fundraising General Position Summary: Responsible for all aspects of the Texas and Manila Call Centers and for overseeing managers, shift supervisors and entire call center operations. Essential Functions: Lead the direction of the selection of potential staff members. Assist in the orientation of newly recruited emplo...
Select Portfolio Servicing Salt Lake City, UT, 84101
Summary: Execute strategies to manage call center operations including: hiring, employee engagement, front-line management development, quality and corporate controls. Staff development, process and policy improvements and other core processes such as behavioral coaching. Manage daily operations ensuring customer experience, quality, productivity, service, revenue generation, and loss mitigation g...
Description Candidate must have at least 16 years of experience in each of the following unless otherwise noted: Demonstrated experience managing call center operations in a shared services model and creating center of excellence Demonstrated experience managing call center workload, driving performance metrics, process improvement and setting goal and vision for call center Ability to make re...
Kaplan, Inc. Orlando, FL
Job Summary The NXT Director of Service has the ability to harness student insight and inspire others to do their best work. The individual in this role must possess strong analytical skills and be able to use data to strategically plan and problem solve. This position, which reports directly to the Executive Director of our KTP Call Center (NXT), requires a high degree of engagement with staff a...
Alliance Data Systems Corporation Westminster, CO
Qualifications & Responsibilities The Sr. Director of Care Center Operations provides visible and proactive leadership to clients, internal partners, leaders and 500+ Customer Care and Collection associates. This role requires strong leadership skills, superior influencing ability, broad perspective, and a partnership- based approach to relationships. This individual will champion efforts that im...
Fifth Third Bancorp CINCINNATI, OH
GENERAL FUNCTION: Senior level Call Center Director responsible for bancorp Call Centers in multiple sites with multiple shifts. Expected to develop and manage world-class service levels for Call Centers and the measurement systems to manage success. This individual should be an industry expert, expected to be the point and leader for all Bancorp Consumer Customer Service with Fifth Third. The pos...
Rock star Manager needed! Job Label:LHK_MFO LHK Partners, Inc. is seeking an experienced Manager for the Field Services Department in Newtown Square, PA. LHK conducts a large-scale 35 year old national research study about people’s media habits that include what people like to read, watch, listen to as well as what kind of products they buy. LHK Partners is a global research company dedicated t...
Call Center Trainer At CSC Serviceworks Family of Companies, we have one simple goal – to create customers for life! We understand that you are the key to achieving our goal. You are encouraged to challenge yourself, share your expertise, and grow both professionally and personally. You will be part of improving every customer interaction by providing the “CSC Experience” to make sure everyone ha..., part of Apple Leisure Group, is expanding operations! Explore an exciting new career opportunity with the company known as the “Beach Vacation Experts” for the Caribbean and Mexico. We are looking for motivated individuals for our dynamic entry level Reservations Generalist position. . At, we differentiate ourselves from the rest of the online travel industry...
Join a growing healthcare education and networking company located in beautiful West Palm Beach Florida as a Tele-Sales & Marketing Agent. Are you looking for a job that provides you with a professional environment in the medical field, with unlimited commission, and growth potential? Are you looking for a job that will connect you with an endless, worldwide customer base? Are you looking to be...
To provide leadership as a team member monitoring the CMC Telesales Account Representatives ensuring the timely completion of specific responsibilities, while maintaining the responsibilities of a CMC Telesales Account Representative. Continue selling at agreed upon sales quota. Achieve stated monthly, quarterly and annual revenue targets on delivered and paid activity. Coach and mentor other C...

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Executive Career Tools

Director of Client Services


$43,680.00 - $165,850.00
Typical Salary for Director of Client Services
(400 Respondents)
Source: Careerbenchmarking Tool

Education / Training

Some College Coursework Completed
(295 Respondents)
Source: Careerbenchmarking Tool

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