Call Center Director Jobs
503 Call Center Director jobs found on Monster.
Company Confidential
Conshohocken, PA, 19428
CallCenter Director If you’re adeal making entrepreneurial CallCenter Manager with Strategic and day-to day Tacticalexperience…we have a great opportunity for you! CallCenter Director: National Insurance Program Administrator has an excellent opportunity for a Call Center Director who can: · Deliver a superior customer experience, operational efficiencies, performance metrics whiledeveloping a wel...
JOB TITLE: Director, Ambulatory Call Center JOB CLASS NUMBER:2670 CREATED: 03/13 ORGANIZATIONAL COMMITMENT A strong commitment to service excellence, positive clinical outcomes, cost efficiency, performance enhancement and high business ethics is required. Comprehensive knowledge in the area of specialty with a results oriented and patient-centered focus. Supports the strategic vision of the organ...
The Director of Travel Operations is responsible for developing and implementing the overall strategic plan for the operations including communicating best practices, operational strategies, and solutions in line with department and company objectives and client service level agreements. ESSENTIAL FUNCTIONS & RESPONSIBILITIES • Oversee all aspects of the operations including staffing, planning, pe...
Summary Lead, manage, and direct the organization in the delivery of customer satisfaction to ensure that the operation meets or exceeds the business, operating, and financial goals of the company. Responsibilities: Lead team members, foster their professional development and growth, and promote teamwork and cooperation. Hire, develop, and mentor management team and technical support staff that ar...
Corporate Overview Founded in 1999, and with its initial public offering in 2010, QuinStreet, Inc. is the leader in vertical marketing and media online, consistently delivering the right leads at the right volume to thousands of industry-leading clients and business brands. The company's full-service approach combines direct marketing expertise, vast search and media reach, and industry-leading te...
Director, Call Center Operations Summary: Service to the Armed Forces provides a worldwide system of services that are available to military members and their families. These services include an emergency communications network available 24 hours a day, 7 days a week, to assist in family emergencies; verification of emergency leave information to help military commands make informed decisions, acc...
Yankee Leisure Group Our Brands Amtrak Vacations/Yankee Holidays/Unique Journeys Call Center Director The Call Center Director is responsible for managing the day to day operations of a 20+employee call center (Inside sales & quality and service teams, as well as planning and implementing call center strategies, systems and processes. This includes driving improvements for call to booking ratio, c...
The Director will be responsible for leadership and oversight of the Eastern contact center operations. They will lead the two deputy director and one project lead in support of the eastern contact center operations. Additional the Director will Drive Strategic planning and execution to enhance profitability, productivity and efficiency Implement improved process and management methods to generate...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
LOCATION Work @ home opportunity Looking for an at home position with a company you can grow in? Do you believe in a superior customer service experience? This is the position for you! In this long-term position, you’ll be part of a virtual team providing world-class technical support to customers. We’ll give you the equipment and comprehensive training to be a support Rock-Star! KellyConnect is l...
Responsible for conducting analysis of key operating and performance metrics as well as forecasting to optimize scheduling based on historical results and call volume. This position will also work closely with IT to develop new systems for the customer contact center including all reporting and analytics for all sales and service channels. The ideal candidate for this position is a proactive self-...
Requirements: The Director Contact Center will have direct responsibility for the Retirement Services contact center and will work closely with the directors/leaders of the day to day contact center operations in other business lines to ensure common infrastructure, technology, reporting and management processes are in place. This position will be an essential member of the management team, respon...
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Director of Client Services
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$45,000.00 - $165,920.00
Typical Salary for Director of Client Services
(394 Respondents)
Source: Monster.com Careerbenchmarking Tool
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Bachelor's
50%
Master's
28.6%
Some College Coursework Completed
7.2%
Associates
6.6%
Professional
2.4%
(290 Respondents)
Source: Monster.com Careerbenchmarking Tool
Popular Call Center Director Articles
A Follow-Up Call Wins the Interview
After sending a resume, you need to make a follow-up call. Here's why it's important to pick up the phone and whom you should talk to when you do.
Six Reasons They Didn't Call You Back
Responding to job listings once meant a call or email acknowledgement in return. Now, with so many applicants, you're more likely to hear nothing. Why?...
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©2013 Monster - All Rights Reserved U.S. Patents No. 5,832,497; 7,599,930 B1; 7,827,125 and 7,836,060 MWW - Looking for Monster Cable? - V: 2013.5.0.223-217