Preparing purchase requisition, monitoring expenditures and revenue; Monitoring sales through daily reports; resolving discrepancies, reconciling and recording credit card receipts and preparing sales reports, by establishing/maintaining proper fiscal procedures for all retail operations; Overseeing maintenance of selection of stock, pricing, receiving, displays, signs and inventory; managing quarterly and year-end inventory utilizing computer to check for theft and shrinkage; Facilitates adequate communication between NM Ops staff, fiscal staff and gift shop staff. Compiling weekly/monthly and ad hoc reports regarding sales and costs of goods sold, productivity metric, inventory and other organizational and fiscal reports; Directing customer service and sales activities in store; resolving customer issues and concerns; modeling and holding team accountable for outstanding customer service; perform opening and closing operations and fill in for sales clerks as needed; Managing the online retail shop including inventory selection, pricing, and online store layout; Proactive compliance with NRAO and government safety policies and procedures in own work area is expected.