Ability to be and remain calm and flexible in busy or stressful situations Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties Customer-focused, compassionate and empathetic with our patient population and their family members Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time Spoken and written fluency in English; Bilingual a plus (Spanish/Creole) This job requires use and exercise of independent judgment EDUCATION AND EXPERIENCE CRITERIA: High school diploma or GED equivalent required BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred IV Therapy certification for LPNs where required by State Board of Nursing Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment Experience working with geriatric patients is preferred EMR system experience a plus We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Able to effectively coach, mentor, inspire and encourage top performance Proven ability to consistently meet and regularly exceed organizational metrics Ability to nurture and maintain high clinical staff engagement and low turnover Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff Capability to effectively resolve problems and achieve team goals Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem.