Medical Receptionist Jobs
Medical Receptionist Job Overview
Medical receptionists work at hospitals, doctor’s offices, healthcare clinics and other medical facilities. They perform a wide variety of administrative tasks, including answering phones and providing general information about the medical practice to people. They also greet new and returning patients in a warm way. A medical receptionist should have an especially good bedside manner. Because medical receptionists greet patients and their family members rather than people in business situations, how the medical receptionist responds to patients is extremely important.
Daily Medical Receptionist Tasks Include:
- Greeting patients and visitors both over the phone and in person
- Answering questions and concerns that patients and family members have
- Helping to put patients at ease in stressful situations
- Scheduling appointments in person and over the phone
- Maintaining the reception area
- Obtaining payment for treatments given and services rendered by the medical facility’s doctors and nurses
- Maintaining patients’ records by acquiring information and making updates
- Protecting patients’ privacy by maintaining confidentiality of all medical records and financial information
Candidates who enjoy working with people and doing repetitive tasks might enjoy working as a medical receptionist, where they can enjoy both things throughout the day.
Medical Receptionist Job Education Requirements
Most medical receptionist positions require that candidates have at least a high school diploma with some on-the-job training in clerical duties and administrative tasks. It is a big plus to have at least an associate’s degree in medical office technology or a related field. Some doctor’s offices and medical facilities will train candidates who do not have any on-the-job experience as long as they do hold at least a high school diploma. Those who do get a higher education have an advantage and can typically command a higher starting wage than those who do not. Those who seek a higher education may also transition to other healthcare jobs, such as medical officer jobs or physical therapy tech jobs.
Medical Receptionist Job Market
Between 2012 and 2022, the Bureau of Labor Statistics predicts a growth of 14 percent in receptionist jobs, with the prospects being best for medical receptionists. There will be over 135,900 new jobs created during that time. Medical receptionists who get as high an education as they can and perfect their people skills as well as their administrative skills stand the best chances of finding prime work
Medical Receptionist Job Salary Information
Medical receptionists earned a median wage of $12.63 per hour in 2014. The top employees who worked as medical receptionists made over $16 per hour, while the low-end average hourly wage was around $9. Larger medical offices and hospitals in big cities like Los Angeles and New York City pay higher wages to medical receptionists than do smaller doctor’s offices that are located throughout the country. Most employees who work as medical receptionists move higher in the field to other positions within 20 years.