Troubleshoots - Troubleshoots complicated, cross platform incidents for OS, networking, and database in a cloud-based SaaS environment; ability to handle live production incidents, debug and troubleshoot application and infrastructure issues, and follow and implement best practices . Deploy Software Systems - Collaborates with development teams to throughout the product life cycle, including but not limited to engaging in the design, development, deployment, and ongoing delivery of services; assists in ensuring the development of software and systems that increase product reliability and organizational efficiency.