Prioritize and respond to requests for service and may provide escalation support to helpdesk staff.??Oversee maintenance of room environment (e.g., cleaning, cooling, and power).??Design, implement, and maintain site reliability processes and systems that increase efficiency, eliminate downtime, and maintain performance at scale across platforms. • Performs day-to-day administration, maintenance, upgrades, and operation of existing and recently developed systems including Virtualization infrastructure (on-premises and cloud), Microsoft Windows System administration, and Linux operating systems as well as application systems and technologies.